Managed Print Program Launch: Reducing Costs and Enhancing Penn’s Sustainability Posture Data...
Transcript of Managed Print Program Launch: Reducing Costs and Enhancing Penn’s Sustainability Posture Data...
Managed Print Program Launch:
Reducing Costs and Enhancing Penn’s Sustainability Posture
Managed Print Program Launch:
Reducing Costs and Enhancing Penn’s Sustainability Posture
Data Sources: BEN Financials; IDC; Gartner; Papercalculator.org; Purchase and usage reports from respectively named suppliers. Data cross-validated, where applicable.
Data Sources: BEN Financials; IDC; Gartner; Papercalculator.org; Purchase and usage reports from respectively named suppliers. Data cross-validated, where applicable.
- Printing at Penn: Current State
- Managed Print Services (MPS), defined
- Fleet Dashboard Tool & MPS Portal
- Strategy Summary
- Evaluation Process
- MPS Business Case:- School of Veterinary Medicine
- School of Dental Medicine
Brent FriedmanSourcing ManagerPurchasing Services | Business Services Divisionwww.purchasing.upenn.edu July, 2013
http://www.purchasing.upenn.edu/MPS/
What do you know that you know?
FACT: In most establishments, the true cost of office printing is unknown.
Printing at Penn: Current State
Known Annual Cash Outlays for Print Support
$7,200,000
The True Costs?
FACT: In an unmanaged print environment, the true costs of office printing are typically 2-3X the known costs.
FACT: In an unmanaged print environment, the true costs of office printing are typically 2-3X the known costs.
What do you know about printing costs?
Cost Component, Typical Employee Month Year
Printer ($250, basic B&W laser) $5 $60Paper ($4/ream) $4 $48
Toner ($110) $13 $156Energy ($3) $3 $36
$25 $300
Known costs, new printer with a 4-year
lifespan Cost Component Month Year
Printer ($250, basic B&W laser) $5 $60
Paper ($4/ream) $4 $48
Toner ($110) $13 $156
Energy ($3) $3 $36
Break/fix service, parts & maintenance $10 $120
IT Support $10 $120
Incorrect, unused, or abandoned print jobs $8 $96
Toner held in inventory $2 $24
Real estate costs $2 $24
Staff time, ordering & maintaining supplies $5 $60
Disposal costs $1 $12
$68 $816
Real costs, new printer with a 4-year lifespan
We know this example cost model to be directionally true, based on 20+ years of Managed Print Services industry benchmarks.
We know this example cost model to be directionally true, based on 20+ years of Managed Print Services industry benchmarks.
4 Year Total Cost of Ownership: $1,200
4 Year Total Cost of Ownership: $3,204
Unknown Annual Costs
• Carried ink and toner inventory; waste, end-of-life, Ben’s Attic
• Staff time spent ordering and managing supplies
• Internal time and cost for LSP support
• E-waste disposal
• Waste due to incorrect and abandoned print jobs
• Over-specified print devices
• No standardization of print fleet
• Environmental
974’
Penn’s Annual Paper Consumption
Penn consumes a stack of paper equal to……?
Annual Office Paper Consumption
3.53.5MilesMiles
60,000,000 sheets
12,000 cases
285 tons
Less than half is recycled-sheet
Penn consumes enough paper to displace 25% of Central Park….
Central Park, New York City
A Managed Print solution drives sustainable printing behaviors that reduce paper consumption.
6,500 trees
6,000,000gallons of water in
manufacturing
148 cars’ worth of annual CO2 production
Environmental Impact of Penn’s Paper Consumption
>25,000 cartridges
#1 category of spend with Office Depot (>$1.4M)
266 cartridge types
Less than half are recycled/compatible brand
>5 tons of e-waste
Annual Printer Purchases & Ink/Toner Consumption
>1,000 new devices
#1 category of non-computer hardware spend (>$350K)
8 OEM brands, 144 models
No device standardization
No significant rationalization efforts
>10 tons of electronics
Net add, several hundred printers per year
Additional Data Points
• 90+ instances of MPS on campus; wildly variable rate structures• B&W: $0.004 - $0.25• COLOR: $0.04 - $0.14
• Ratio of ~1.25-1.75 local printers for every networked print device• Ratio of ~1.50 print devices per employee
• 2,000+ staff hours to manage supplier contracts and order/maintain consumables
• $1,400,000+ spent annually on ink & toner• $400,000 savings if Penn used compatible and remanufactured toner cartridges
• $2,000,000+ in carried ink & toner inventory on campus• Costs $ thousands per year in lost opportunity costs and cash flow restrictions
• Average institutional cost per page: $0.15 - $0.25 (conservative)
Managed Print Services (MPS)
What is Managed Print Services?
MPS typically includes:• multi-function printers (MFP’s), copiers, scanners and fax machines• ink/toner supplies• preventive maintenance• parts and break/fix service• equipment up-scaling and down-scaling flexibility• guaranteed service level response times• single contract for increased buying process efficiency and buying power• usage reporting and analytics
Managed Print Services (MPS) is a service that analyzes and manages document input/output devices to:•improve efficiency and productivity•reduce electronic, paper, and plastic (ink/toner) waste•reduce the total cost of office printing•reduce support burden to IT staff•manage the printer fleet with greater visibility and control
Managed print ≠ networked printers.
MPS: How does it work?Print Assessment Optimized Print Environment
A print assessment process typically includes:
1.Physical walk-through of print environment; floor plan mapping of devices
2.Data Collection via software tools (“DCA” – Data Collection Agent)
3.Business process evaluation and key end-user interviews
4.Optimization recommendation to client, tailored to precise client requirements
Unmanaged Print Environment
Networked Print Environment
RIGHT-SIZEDBEST PRACTICE
FINANCIALLY SMARTERSUSTAINABILITY-FOCUSED
Optimized Managed Print Environment
Large Workgroup Printer
Local Standalone Printer
MPS Program Benefits
Waste reduced
Increased service levels
Better sustainability posture
Free-up staff time
Reduce costs
High toner usage on documents can be costly, especially color
(or same-day, if required)
Costs unaffected by high toner usage
12 Ways Managed Print Services Can Reduce Costs
Implementation of a robust MPS environment typically reduces print costs by 25-40%.
1. Optimization of the print fleet: right size & location for the volumes
generated
2. Implementation of duplex printing
3. Reduction of printed pages
4. Optimization consumables/toner usage
5. On-demand consumables supplies – no need to keep inventory
6. Proactive support and maintenance
7. Consolidation of parts and service expertise requirements
8. Fewer devices, fewer device types
9. Increased product reliability
10.Energy efficient print devices
11.Consolidation of supplier relationships
12.Enhanced leverage through campus-wide print volume
Fleet Dashboard Tool & MPS Portal
Dashboard Main View
Fleet View(Local or Global)
Supply Levels View(Local or Global)
Individual Device View
Service History View(Local or Global)
Penn’s MPS Portal: Single location for all MPS information
http://www.purchasing.upenn.edu/MPS/
Strategy Summary
Strategy Summary & Proposal for Improvement
TARGET:•Develop a highly flexible, scalable managed print framework that can be leveraged by anyone at Penn•Set the standard for office printing across campus.
PROPOSAL:•Constitute a cross-functional core team than can:
• identify school/center/department/building(s) with a desire to implement a Managed Print program• assess the marketplace (including incumbents) for capabilities• execute a formalized RFP, selecting a preferred supplier partner through a weighted scorecard approach• implement, measure improvements, broadly communicate success, and enroll more participants
BENEFIT:•Best pricing/value on campus•Enhance Penn’s campus sustainability posture•Impact local job market & economic inclusion efforts•Implement best-in-class business practices for office printing•Free up staff time currently spent managing/supporting print devices, supplies, and supplier relationships•Reduce cost, on-campus supplies inventory, direct & indirect waste, while improving Penn’s overall cash flow
SITUATION:•>20,000 print devices on campus; net add several hundred year-on-year. •Penn acquiring over 1,000 new print devices per year; net add “hundreds” annually•3 suppliers providing some form of Managed Print Services; inconsistent fees charged•Inconsistent buying practices for supplies; inconsistent pricing schemes among suppliers•Penn pays up to 10x more for office printing than what it could cost•Current practices are financially unsustainable, notwithstanding the environmental impact
>$7.2M(that we know )
The Approach to Building a Strategic MPS Framework
1. Identify business areas seeking an MPS solution; validate interest
2. Inform incumbent suppliers of intent to go to market
3. Gather internal requirements and volumes
4. Draft a formalized Request for Proposal (RFP) Document
5. Finalize internal sponsorship, alignment, and requirements
6. Send RFP to market (proposals received October 12)
7. Evaluate proposals, short-list suppliers
8. Conduct parallel, competitive print environment assessments with short-list
9. Evaluate finalists’ print optimization recommendations
10. Award contract; define the overall MPS framework
11. MPS Program Launch
12. Continuous Improvement, Ongoing Evaluation
Month MilestoneJanuary, 2012 ObservationsFebruary, 2012 Opportunity Confirmed; Internal business areas identified for projectMarch, 2012 Suppliers Informed of IntentApril, 2012
Fact finding, data gathering, marketplace conditioningMay, 2012June, 2012 SDM Confirmed - ~250 printersJuly, 2012 SVM Confirmed - ~330 printersAugust, 2012 ASC + 3 standalone Departments Confirmed - ~400 printersSeptember, 2012 RFP Sent to Market; Project Status to IT RoundtableOctober, 2012 RFP Due, preliminary evaluationNovember, 2012 RFP evaluation, continuedDecember, 2012 RFP evaluation complete; short-list discussionJanuary, 2013 Short-List PresentationsFebruary, 2013 Pilot Assessment KickoffMarch, 2013 Pilot Assessment PeriodApril, 2013 Pilot Assessment PeriodMay, 2013 Pilot Assessment Complete by May 31. June, 2013 Final Evaluation Team meeting. Award Decision, strategic MPS preferred supplier announcedJuly, 2013 Implementation, Initial Savings/Benefit ForecastAugust, 2013 ImplementationSeptember, 2013 ImplementationOctober, 2013 Major Project Update; Achievements Reviewed, Savings/Benefit Re-forecast
Overall Project Timeline
• Volume leverage: Best-in-class service levels and overall value for business areas that opt-in
• Unified reporting of print data against established measures
• Access to printing subject matter expertise and superior print technologies
• Highly attractive MPS account in a very competitive market
• Minimally effective implementation provides significant and irrefutable cost savings and environmental benefits
SUMMARY: Why do this, and why now?
• A robust, flexible MPS strategy:– complements Penn’s Climate Action Plan– further supports the American College and University Presidents’ Climate Commitment – saves money, drives sustainable behaviors, and is a best-practice – is increasingly in demand across Penn’s campus
• It is the right thing to do.
Evaluation Process
Scoring Methodology for RFP Responses
Method Employed:Since all suppliers fundamentally meet the basic requirements for MPS, we will score each RFP question response relative to the competition. RFP sections will be prioritized and weighted.Scoring Key:
5 – “Best answer, most desired response”4 – “fourth best”3 – “third best”2 – “second best”1 – “Least desired response”
0 – Unable to Score; Not Applicable; Completely Fails Penn Requirement
Evaluator Comments:All evaluators are encouraged to use the ‘Comments’ section with each RFP question to help support future evaluation team discussions.
Special Circumstances:If you do not possess adequate expertise or information to make an informed ranking on a particular RFP question, input “0” for all responses on that question.
This will force a “wash” on that question and not affect the overall ranking in your individual scorecard. Purchasing will account for this in the overall tabulations.
Commercial & Financial Risk Evaluation
• Commercial analysis focuses on:– ability to meet Penn’s diverse customer and delivery requirements– collection of incumbent supplier performance feedback– financial solvency to continuously grow the company and adequately fund operations– known and potential litigation risks– ability of Penn to influence the product offering and marketplace– (typically) understanding Penn’s negotiation position; ability to achieve a high value cost
structure– (typically) contract legal terms and conditions
• When reviewing a company’s financials, we analyze:– overall financial solvency of the firm– ability to support continued operations for anticipated contract term– ability to support current indebtedness and simultaneously continue internal investment
for growth– financial assets to support upswing/downswing in business during term
Other Considerations
• Scalability
• OEM agnosticism
• Holistic document management capabilities
• Ability to maintain leading edge on industry trends,
technology• Ability to implement a unified program across a single
campus with highly diverse customers
• Local economic inclusion
• Ability to benefit the most people at Penn
• Ongoing process improvement and continuous cost savings
Team Evaluation Process
Written RFP Responses
(5)
Written RFP Responses
(5)
Pilot Print Assessments
(2)
Pilot Print Assessments
(2)
On-Campus Presentations
(2-3)
On-Campus Presentations
(2-3)• Approach: Relative ranking
by weighted scorecard
• Goal: Scoring results used to short-list
Award(1)
Award(1)
• Approach: Short scorecard used by evaluation team
• Goal: Validate written RFP response content
• Goal: Validate short-list by written RFP scoring
• Approach: Identify business areas for parallel assessments
• Goal: Determine which supplier best “fits” in Penn environment
• Goal: Gain comfort with level of expertise
• Goal: Determine if MPS recommendations fit typical Penn requirements.
• Approach: Reconvene evaluation & extended team
• Review findings, assessment experiences, and review supplier recommendations
• Goal: Determine if enough data and pilot experience exists to make an informed, data-driven, defensible award decision.
Major activities for RFP evaluation:
1.Written RFP responses 2.Supplier presentations 3.Pilot assessment evaluation
Award Decision
Ended May 31
June 17, 2013
MPS Rationale
School of Dental MedicineMaria Mejia, IT Director
School of Veterinary MedicineSmith Ragsdale, IT Director
Business Case for MPS:
TOP FIVE REASONS FOR MPS:1. We have no idea how many printers the school uses and how much it costs us
2. Save money, especially following print assessment and right-sizing activities
3. Make better use of existing assets
4. Increase customer service levels for all printer-related issues
5. Allows Dental IT to “get out of the printer business”
BONUS: Practice what we preach – we are an electronic practice!
Client Profile:•632 Students & Residents/Post-Docs, 285 Faculty (including full-time and adjunct), 283 Staff
•213 print output devices
•Complexities:• Remote faculty practice locations: On-campus, Bryn Mawr, 34th & Market Street (University
City)• Patient confidentiality concerns; HIPAA• Student privacy; FERPA
2nd Floor SchattnerMost Severe Case: A Printer Per PersonUnmanaged
environment
Nearly a Printer Per Room: 4th Floor Levy
Unmanaged environmen
t
Success in Similar Environment: 5th Floor Levy
Fully managed environment
Side by Side: 3rd Floor Evans
Fully managed environment
Unmanaged environmen
t
TOP FIVE REASONS FOR MPS:1.We have no idea how many printers the school uses and how much it costs us.
2.Allows Vet IT to “get out of the printer business”
3.Save money, especially following print assessment and right-sizing activities
4.Increase customer service levels for all printer-related issues
5.Seems like a really good idea
Client Profile:•425 Students, 235 Faculty, 600 Staff
•Number of print output devices: NO IDEA
•Complexities:• Remote campuses: New Bolton Center and Working Dog Center• Vet hospitals: Preponderance of stand alone printers• Student printing
Business Case for MPS:
Ryan Veterinary Hospital3rd Floor(Asset DB tool used to map printers & cost)
RyanVeterinaryHospital
First Floor
MPS Project Evaluation Team: Eric Bowden Annenberg School for CommunicationsLena Buford Annenberg School for CommunicationsKim Byrd Graduate School of NursingBrent Friedman Purchasing ServicesMaria Mejia School of Dental MedicineJohn Mulhern, III ISC Technology Support ServicesSmith Ragsdale School of Veterinary MedicineJames Tarver, PhD SAS/ChemistryOmar Telan ISC Technology Support ServicesSusan Tracey University Lab Animal Resources
Special thanks to our extended team and others that contributed to the project:
Ray Aull Purchasing ServicesPar Bowler Business ServicesClare Din SAS ComputingDan Garofalo Facilities and Real Estate ServicesTom Gudmundsen Business ServicesChris Hanson Facilities and Real Estate ServicesVira Homick Purchasing ServicesSusan Kennedy Business ServicesJustin Klein Keane SAS ComputingAndrea Kreiner Facilities and Real Estate ServicesMark Mills Purchasing ServicesMelissa Muth ISC Information SecurityKristin Nelson ISC Technology Support ServicesWarren Petrofsky SAS ComputingColleen Reardon Purchasing Services
About Penn Purchasing
Penn Purchasing Services:Our Role
Strategic sourcing is an institutional procurement process that continuously improves and re-evaluates the purchasing activities of an organization. Sourcing is considered one component of supply chain management.
Key Responsibilities:•Draft, negotiate, execute supplier contracts•Assess and mitigate risk•Maximize value for Penn’s supplier investments•Transaction review & approval•Develop entrepreneurial sourcing strategies
• (RFI, RFQ, RFP, Reverse Auctions, Negotiation Planning)
Mission Statement:To leverage our institutional knowledge, procurement expertise, and technology in order to provide solutions to our customers and optimal financial return-on-investment to the University.
Traditional Role“Purchasing”
Penn Purchasing Services:Strategic Sourcing
Modern Role“Strategic Sourcing”
Marketplace Analysis
Penn Purchasing Services:Uncovered Value
Where Strategic Sourcing Delivers
Added Value
Penn Purchasing Services:Sustainability Initiatives
Writing Instrument Recycling
Point-of-useIn-line WaterFilter/Coolers
Office Depot Tote Delivery Program
Toner Cartridge Recycling
Shift to 10-30% PCR Paper
Penn Purchasing Services:Economic Inclusion & Supplier Diversity
Penn seeks to encourage local business growth, empower diversity and women business owners, provide women and minorities with greater access to the skilled and higher-paying trades, and create jobs.
• Over $90M invested annually with local, small businesses• Recognized as a leader in higher education supplier diversity &
economic inclusion