DRYiCETM COPA (COGNITIVE ORCHESTRATED PROCESS AUTONOMICS)DRYiCETM COPA platform applies smart A.I. powered elements in the front, mid and back-end, to achieve end-to-end automation and

orchestration of IT / Business Processes and create what we call a “Unified Office”.

WHAT DO WE MEAN BY “UNIFIED-OFFICE”?

The ability to provide a unified experience for users through seamless integration of cognitive technologies, advanced analytics and

Robotic Process Automation across the enterprise ecosystem.

COPA creates intelligent systems that run themselves and are capable of providing end-to-end automation while keeping the system’s

complexity invisible to the user.

MAKING "UNIFIED-OFFICE"A REALITY THROUGH ORCHESTRATED AUTONOMICS

WINNERBest Innovation in RPA

AIconics AwardsAI SUMMIT 2017

DRYiCETM COPA

Front-officefunctions

POWERED BY

Robotic Process Automation solution

Middle-officefunctions

Intelligent Process Automation solution

Back-officefunctions

AI enabled cognitive conversation broker powered with NLP, Machine Learning

IBM WatsonSmart Process Automation RPA EXPRESS

DRYiCETM

SATORI

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured throughvalues like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, appliedinnovation and new generation partnership models that put your interest above everything else. Right now 115,000 Ideapreneursare in a Relationship Beyond the Contract™ with 500 customers in 32 countries. How can I help you?

TM

SEAMLESS INTEGRATION

TraditionalInvestment

Banking

Application of Orchestrated Autonomics

IT user

Procurement

• Managing records• Managing systems • Compliance• Managing processes

like settlement, accounting

• Managing risk• Calculating P&L • Processing requests

like buying/selling

• Interact with users• Initiating requests• Providing

information like stock performance

• Issue resolution• Records/data

management• Systems operations

• PO processing• Invoice processing• Master data

management

• Service support• System management

• Sourcing support• Spot buying• Contract management• Market intelligence &

reporting

Robotic Process Automation or BPMS automating transactional processes

Centralized decision making based on, predictive analytics machine learning, cognitive automation

Virtual agents conversing using NLP, machine vision, image processing for different data inputs

• Triaging• Incident/service

requests initiation

• Relationship management

• Capability development

• Risk management

COPA CAPABILITIES

50+ reusable bots in HCL Bot Store

100+ BOTS designed for customer implementations

200+ engineers & process analysts

80+ Use Cases covering common business Process

ACTIVITIES

WX

70

60

Front-office Middle-office Back-officeE

XA

MP

LE

S O

F U

NIF

IED

-OF

FIC

E

Better Customer Experience• Personalized conversations• Reduced processing time

Improve Operational Efficiency• Increase throughput • Increase accuracy

Higher Cost Reduction• Cost reduction ranging

from 25 -50%• 24*7*365 operations at

a fraction of the cost

Regulatory Compliance• Improved data collection• Machine learning to reduce

exceptions

Increase Business Agility• Scalability of operations• Smooth integration among

applications

KEY BENEFITS THAT YOU CAN DRIVE THROUGH COPA

Risk management• Reduce risk due to human

errors• Improved management

COPA

CASE STUDIESOptimized procurement cycle for a major MFG customer by 40% reduction in AHT.

Reduced data entry errors for a global information services company by 90%.

Improved productivity and cost efficiency of a leading engineering & services company in Contract Management Process.

Transformed customer service functions for a US retail major reducing response time to customer by 50%.

BI-107245717176-EN00IN