Making The Connection Part 1 (Government and CItizens)
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Making the Connection (Part 1) Structured Online Collaboration for Government and Citizens
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Transcript of Making The Connection Part 1 (Government and CItizens)
Making the Connection (Part 1)
Structured Online Collaboration for Government and Citizens
You
can’
t En
gage
if
You
can’
t Co
nnec
t Building community networks is nothing new. Your organization has been building networks with citizens, stakeholders and employees for years. You have made major investments in your relationships.
Your involvement in your existing networks is an asset – an asset that Neighborhood America can help you to leverage your diverse constituencies. We can help you deepen your relationships and build new ones through the development of your networks in a way that will drive meaningful dialog and collaboration. Policy making and service delivery will be enhanced, and continuous business improvement will lead to cost savings.
Are you in the network?
How
the
Publ
ic an
d G
over
nmen
t Wor
k To
geth
er
• Neighborhood America enables organizations to leverage their constituent community through online networks. Comprised of citizens, collective stakeholders, and employees, these networks can be ad hoc or ongoing.
• These networks can be small or extremely large. They can be made up of groups or individuals. Their focus is to connect, engage and collaborate with members around projects, issues, events, policies, legislation and rulemaking.
Mak
ing
the
Conn
ectio
n (P
art 1
)
Neighborhood America offers a variety of options for internal and external engagement and collaboration. These modules can be used independently, or integrated. They offer different degrees of attribution, transparency and reporting to meet the information and communication needs and requirements of work teams and decision makers. They can be divided into three general categories:
• Public Comment® --part of the NA’s Public Communications
System
• Public discussion/debate (see Making the Connection Part 2)
• Public choice (see Making the Connection Part 2)
The
Publ
ic Co
mm
unica
tions
Sys
tem
Com
pone
nts
• Public Comment ®
• Communications Manager™
* Can be used separately or integrated
The Public Communications System has two (2) Components*:
Mor
e En
gage
men
t by
Stre
amlin
ing
Proc
esse
s• Neighborhood America’s Public Communications Systems
enable internal work teams to centralize and integrate the management and communication of all workflow processes and related data using one Web-based system (and mobile). This results in greatly improved administration and decision making with more informed collaboration with stakeholders.
• Traditional, complex, and long-drawn-out processes are streamlined; transparency is ensured; staff resources are maximized; and, savings in both time and money are realized.
Publ
ic Co
mm
ent ®
Scr
een
Shot
s
Collect ideas and comments as: Opinion Programs and Services Requests
and Feedback Reports Studies Images
An “Upload File” option enables respondents to add documents and imagery, if desired.
Public Comment® by Neighborhood America
Publ
ic Co
mm
ent® S
etup
(bac
k-en
d* o
r adm
in v
iew)
* View the corresponding front end of a fictitious elected official’s web site:
https://www.communicationsmgr.com/projects/1179/
Manage Multiple “Forums” Simultaneously
Review
Categorize
Reply
Forward
Edit
Filter
Publish
Comments are date- and time-stamped with attributionPu
blic
Com
men
t® (a
dmin
vie
w of
com
men
ts)
Publ
ic Co
mm
ent® (
adm
in v
iew
of re
ports
)Reporting WizardsAnalyze and measure the
success of your public outreach/input with the step-by-step Reporting
Wizards
To build your report just select the information you want and how you
want to see it. Then click “Next”
View or send reports in Web format or export to Excel, PDF or XML file
Publ
ic Co
mm
ent® (
adm
in v
iew
of re
ports
) Monitor and Generate Various Report Formats
Publ
ic Co
mm
ent®
(adm
in v
iew
of m
appi
ng) GIS Mapping of Respondent Locations Quickly Identifies their Origin
Clicking on a pin displays location views of grouping or individual respondents
along with their information and their comments (below)
Com
mun
icatio
ns M
anag
er ™
The Public Communications System Components*: Communications Manager™
The Communications Manager is a complete, back-end admin area for work team members or staff to manage their data and collaboration. The CM functions
as a repository of all data and dialog that can be collected, organized, accessed and can be easily published to a project Web site or portal for public viewing and engagement.
Well suited for project work teams, elected official’s office, legislative committee staff, planning agencies
Com
mun
icatio
ns M
anag
er (a
dmin
Wel
com
e vie
w)
Centralize Information and Content for Easier Work Flow Processes
DCAManage project tasks, documents, images and schedules
for team collaboration.
Website Content Management using HTML Editor
Community Network Management, Collect feedback, studies, reports from entire groups or select teams.
Project: GOP
Data
Col
lect
ion,
Org
aniza
tion
and
Man
agem
ent
Authorized team members can quickly and easily upload, share and publish content…
Documents Imagery Videos Manage Calendars Manage Tasks Update website content
Publ
ic Co
mm
unica
tions
Sys
tem
Sol
utio
ns
Integrate administration with citizen participation and manage public input with minimal disruption
Share data and collaborate with staff and work team members
Create continuity of workflow to support consistent and more informed decision making (Institutional Memory)
Avoid mass amounts of unstructured emails that bury staffs and project teams
Mob
ile S
olut
ions
Enh
ance
Pub
lic O
utre
ach 84% of U.S. Consumers Never Leave Home Without It
Text Messaging• Polls, Announcements and
Advisories• Mobile Alerts• Geo & Demo Targeting• Real-Time Reporting & Tracking
Event Promotion• On-Site Events• Surveys, Call-to-Action
Online Integration• Multiple Means of Entry • Online web, poll, contest and
database integration• Customized storefront
Mobile Content• Mobile Web/WAP sites • Ringtones and Wallpaper• Video & Applications
Mob
ile S
olut
ions
Pro
vide
Add
itiona
l O
ptio
ns
Benefits of Using NA’s MOVO Mobile for Outreach• Creates and strengthens awareness of issues, policies, events that leads to stronger
relationships and broader participation among constituents
• One-to-one contact supplements one-to-many and offers a more personal touch and outreach
• Provides direct response channel from the citizen when linked with traditional media like the Internet and traditional outreach, e.g., public forum
• Allows you to make outreach interactive and include a call-to-action
• Provides outreach-centric response stats to measure ROI and effectiveness of campaigns
• Yields great response rates (higher than email and direct mail)
• Makes your administration an “innovator” in promoting the programs and services you provide
Abou
t Ne
ighb
orho
od A
mer
ica
• Founded in 1999, privately held, 100 employees
• Named the ‘best social networking solution’ for enterprises by the software industry (2008 CODiE Award)
• Named among the top Global 250 emerging private companies in the technology sector (2008 AlwaysOn)
• Our customers include some of the largest government agencies, consulting firms and private companies in the United States
• We’re the only company that provides a comprehensive and complete infrastructure solution to collect multiple forms of media across multiple devices – including mobile phones – all from one secure, highly engineered, and tested platform
Positioning organizations to build dynamic, interactive communities with cutting-edge technology.
http://www.youtube.com/user/neighborhoodTV
