Making the Business Case for Training
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MAKE A SUCCESSFUL BUSINESS CASE FOR TRAINING IN 2015 Welcome 20 th November 2014 The webinar will begin shortly
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Transcript of Making the Business Case for Training
MAKE A SUCCESSFUL BUSINESS CASE FOR TRAINING IN 2015
Welcome 20th November 2014
The webinar will begin shortly
Presenter
Garry PlattTraining and Development Specialist
EEF, the manufacturers’ organisation
Moderated by Emma Shaw EEF, the manufacturers’ organisation
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www.eeftraining.org.uk
Agenda
Common Problems and Challenges
Focus / Value / Core
Performance Gaps
Defining Need
Linking Training to Output
3 P
Training is NOT
by Default
‘A Good Thing’
ADDIE
Analysis What’sWrong? Gap Analysis Needs
Determination
Design Content Delivery Strategy Lesson Plan
ProgramDevelopment Supporting Materials
Exercises Activities
Implement Do It Pilot RollOut
AnalyseReturnEvaluate Test Determine
Results
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“In no other field do we start with such ambiguity and end
with such ambiguity.”
Reg Revans
P
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What Are The Common
Problems?
Inputs Vs Outputs
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Managers will try to tell you what they want in the programme.
You have to help them find out what they want out of the programme.
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It’s Outputs - Not Inputs
Output• Results• Achievements• Targets• Changes• Effects• Products• Quantities
Input
• Program Content:• Knowledge• Skill• Activities
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What Are The Common
Problems?
Trend & Fashion
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What Are The Common Problems?
Trend or Fashion Driven
•The Learning Organisation
•NLP
1980
•Covey•Competency Frameworks
1990 •Emotional Intelligence
•Coaching
2000
•Talent Management
•Big Data
2010
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What Are The Common
Problems?
We’ve Always Done It This Way
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Results
Effort
Time
Low
Quit!
After: The Age of Paradox; Charles Handy
Hig
h
Ener
gy
P
16
Can We Resolve These Problems?
Support Your: Authority
StandingProcesses & Systems
Outcome Focussed
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The FCV Triangle
What’s The
Business Need?
What Will The Outcome
Be?
What’s The Performanc
e Gap?Now or Future
Training Need
Analysis
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The FCV Triangle
Business Need
Why is this important to the
organisation?
What happens if we just leave it?
Performance GapNow or Future
Is the shortfall due to people
issues?
Do we know what they are or are not doing?
Outcome
What will be different?
What will be improved?
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FOCUS
COREVALUE
The FCV Triangle
Training Need
Analysis
What’sThe
Business Need?
What’sThe
Performance Gap?
Now or Future
WhatWill The Outcome
Be?
P
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What is a Performance Gap?
Pradeep Liz Ronald
LOW
PERF
ORM
ANCE
H
IGH
ATTITUDE - Motivation
SKILL - Behaviours
KNOWLEDGE - Understanding
EXTERNAL ISSUES
RESOURCES – Inputs
EQUIPMENT - Technical Issues
Management Vs
Development
Flow Chart
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Create a Business Case For Training
What do you want this training for?
What will happen if we don’t do it?
Which KPI’s or KRA’s will this feed into?
Will this person be using this learning within 10 days of returning to the workplace?
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Ebbinghaus - Use It or Lose It!
Initial Lea
rning
1st Rep
etition
2nd Repeti
tion
3rd Rep
etition
4th Repeti
tion
5th Repeti
tion40%
50%
60%
70%
80%
90%
100%
Rem
embe
red
Con
tent
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Defining The Need
ThePerformance
Gap
TheSkill Set
TheKnowledge
TheActions
The Understanding
TheBehaviours
TheWhy & How
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Defining The NeedIncorrect Sign Offof Audit Reports
Behaviours
Knowledge
CrossChecking
ContentSequenceLocation
Coding Verification
ComparisonRelative Assessment
10%Interviewing
Legal RightsSequenceProbing
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Defining The Need
Team Leaders to Address Poor Performance
Behaviours Knowledge
Setting Good Objectives
SMARTMaintenanceKRA’s – KPI’s
Providing Feedback
The PurposePraising
Reprimanding
Adaptive Management
Style
Skill Vs WillDirection & Engagement
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Problems?
Shortfalls?
Performance Gaps?
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Specific Outcomes
Not
Generalised Content
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LeadershipExcelTime MgtAuditingAssertiveness
Why Do We Want It?
Managing and Measuring Training
− Two day course, 4th and 5th February in Leamington Spa
− Build on the principles outlined in this webinar
− Develop a strategy to focus your training on results and outcomes not content and generalities
− Ensure training is seen as value adding and a core function rather than peripheral.
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http://www.eeftraining.org.uk/course/mlc27/managing-and-measuring-training-strategy-systems-finance-and-measuring-impact
“Begin with the end in
mind”
Russell M. Nelson
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THANK YOU
Garry Platt
Training and Development Specialist
EEF, the manufacturers’ organisation
Telephone our training line: 0845 293 9850
Read Garry’s accompanying blog post on Making the Business Case for Training on the EEF Training website.
www.eeftraining.org.uk
