Making it Personal: A provider’s experience 8 th May 2012 Steve Scown.
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Transcript of Making it Personal: A provider’s experience 8 th May 2012 Steve Scown.
![Page 1: Making it Personal: A provider’s experience 8 th May 2012 Steve Scown.](https://reader036.fdocuments.us/reader036/viewer/2022062515/56649cb05503460f949754ee/html5/thumbnails/1.jpg)
![Page 2: Making it Personal: A provider’s experience 8 th May 2012 Steve Scown.](https://reader036.fdocuments.us/reader036/viewer/2022062515/56649cb05503460f949754ee/html5/thumbnails/2.jpg)
Making it Personal: A provider’s experience8th May 2012
Steve Scown
![Page 3: Making it Personal: A provider’s experience 8 th May 2012 Steve Scown.](https://reader036.fdocuments.us/reader036/viewer/2022062515/56649cb05503460f949754ee/html5/thumbnails/3.jpg)
The Immediate Challenges
• Traditional services currently offer more secure income streams
• Traditional services are less and less in demand
• Personalised services will be what people want to buy and have funding for
• Personalised services will have very small and fixed margins
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The Provider Conundrum
Managing yesterday’s services today whilst developing new ways of listening and responding to
tomorrow’s customer – and accepting less money for doing
it.
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Market Dynamics
Now B2B B2C
Future B2B
B2C
Public Sector Austerity
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The LA commissioned service
Paul lives in a home with 4 other peopleLocal Authority pays Dimensions £50k per annumHome has a team of 5 staff – there is 1 staff there all the time during the day and sleeps in at nightThere are 40 hours per week shared amongst the groupPaul wanted to go abroad for a holiday and a group of 8 people decided if that was OKPaul spends 2 days a week at the local learning disability day centre and the rest at leisure.
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What Paul wants
Paul has an Individual Budget of £34k.
Paul pays Dimensions £22k a year for: Support in the mornings whilst his Mum is at work Support 2 days a week whilst he works in a garage keeping the floor clean and the place generally tidy
Support every 4th weekend whilst he goes away for short breaks – either camping or on a city break
One of his support workers is his cousin at his family’s insistence.
Paul is offering a one-off £3k payment if Dimensions can find him a job which he can keep for 6 months.
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“It is not the strongest of the species that survive, nor the most intelligent, but the one that is most responsive to
change”
Charles Darwin
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The key questions we considered
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What do you want Paul and his family to think of you and your
company?
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How will you help Paul decide what he wants?
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What will you offer Paul and his family/ circle of support?
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One-offs offers
Something a family may purchase which may or may not lead on to further business
•Facilitation of a PCP
•Support Design
•Behaviour Analysis Review
•AT Assessment
•Holidays
•Service Design
•Benefits Review
•H&S Environment Review
•Housing Brokerage
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Defined Term Offers
Something a family may buy for a fixed period of time with a pre-determined out-come
•Life skills training•Community integration•Active support•Job skills training•Facilitation of PC Review
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On-going Offers
Something a family would purchase without an end timeframe
• Personal Care & Support• Sleep-in• Live-in-support• Short Breaks• Training of PAs • Quality Assurance
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On-going Offers (continued)
• Waking night • Housing related support• Recruitment of PAs• Management of team of PAs• On-call & out-of-hours support
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So how about the money?
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Overhead activityABC/ Insurance Model/ Variable Input
PremiumsClient Group/ Postcode
SpecialsRefunds/ discounts / free offers
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How will you help Paul recruit the right people?
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Bespoke Person Specification
- Job Description- Employment Contract- Rate of Pay
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What makes a good support worker good?
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You Decide – We Employ
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So what about the people we’re already supporting in
traditional services...
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