Making a difference together ANNUAL REPORT Presbyterian ... · This was strikingly illustrated by...

ANNUAL REPORT 2011/12Presbyterian Support New ZealandMaking a difference together ANNUAL REPORT 2012/13Presbyterian Support New Zealand

1PSNZ ANNUAL REPORT 20132013 PSNZ ANNUAL REPORT

OUR MISSION

Making a positive difference in New Zealand by supporting the mission and services of the seven Presbyterian Support organisations.

1

CHAIR/NATIONAL EXECUTIVE OFFICER REPORT 2OUR PEOPLE National Governance 4National Council 4OUR WORK 6WHERE WE ARE 7OUR SERVICES Enliven/older people’s services 8Family Works 10PSNZ Family Works RBA 2012 to 2013 12GUARDIAN ANGEL 14PRESCARE 15

GRANTS/SPONSORSHIP AND OUR DONORS 16STORIES FROM OUR SEVEN REGIONS 18Northern 18East Coast 19Central 19Upper South Island 20South Canterbury 20Otago 21Southland 21REGIONAL SERVICES 22FINANCIAL STATEMENT 24CONTACT DETAILS 25

3PSNZ ANNUAL REPORT 20132 2013 PSNZ ANNUAL REPORT

interests, such as the NZ Council of Christian Social Services, and by participating in national forums. This enables us to contribute across a range of policies affecting older people, such as dementia care and residential care subsidies, through to those in the child and family areas of community housing, family court review, and the process of police vetting of staff and volunteers. We have been able to speak out on matters ourselves or in conjunction with like-minded others, such as the Presbyterian Church, with which we share a common heritage.

Reflecting our focus on making a difference for the people in our care, we align positively with the heightened Government focus on delivering measurable outcomes. The centrefold of this report demonstrates the achievements of our Family Works teams across the country and the positive influence being made in the lives of many New Zealanders. In both Enliven and Family Works services, we set ourselves high standards and aim to model and continually improve on best practice. We augment our on-the-ground practice improvements and evaluation with targeted commissioned research.

CHAIR/NATIONAL EXECUTIVE OFFICER REPORT

- it’s not just what we deliver, but also how we deliver our services.

Positioning ourselves for growth and challenge.

This has been a year in which our relationships with central government funders have expanded and evolved, despite some disappointments in regional DHB contracting.

To ensure we are well positioned to respond to change in the political and social environment, our National Council has commissioned work to determine the best longer term structure for the delivery of our services for children, youth and families across our Regions. This review is well advanced and will bear fruit in the coming year.

The Government’s Better Public Services goals resonate strongly with the work of Presbyterian Support. We particularly engage with programmes for supporting vulnerable children, led by the Ministry of Social Development, and for reducing crime and reoffending, led by the Ministry of Justice and the Department of Corrections.

This year has been marked by the signing of a further Master Agreement with the Ministry of Social Development, which has been extended to three years under the new principles of Investing in Services for Outcomes. Collectively our Family Works contracts place us as the Ministry’s fourth largest provider. Our contracts with MSD for the delivery of Social Workers in Schools (where we have seen a significant increase in numbers), and for Youth Workers in Secondary Schools, as well as our contracts with the Ministry of Education for the Incredible Years programmes, position us well to serve children in their school and home environments. We work with ACC in certain regions and have also seen

some promising beginnings of a national-level engagement with Corrections on reducing recidivism and assisting the reintegration of prisoners on release back into the community.

In the health sector, we have continued to seek out ways to improve life for the elderly in their own homes and in day care, retirement villages, and hospital and hospice services. Our specialist staff are particularly addressing the needs of those with dementia and providing them with stimulation and companionship in safe and caring environments.

We note however, with considerable concern, the way in which health contract-letting at a regional level can have a sudden and devastating impact, while seeming to take minimal account of our long term track record in the sector. This was strikingly illustrated by the loss of the Southern DHB home support contract with Presbyterian Support Otago. No one factor stood out as the reason for the SDHB’s selection of national and international providers over the local organisations, even though they had developed the service over twenty years, with a restorative emphasis and a focus on individualised support, and were providing 42% of home support services encompassing 2500 clients and 800 staff. Sadly, despite a groundswell of public protest, the SDHB remained unmoved, and PSO decided against pursuing a legal challenge in the interests of avoiding further uncertainties for affected clients and staff.

Our regional stories later in this report illustrate the huge variety of activities in our Regions, as do the projects generously supported by Tindall Foundation. These are only the tip of the iceberg and many more impressive and heart-warming examples may be found in the news items on our website www.ps.org.nz and in the publications of our seven Regions. They show the dedicated work of our staff and also of our many volunteers – who range from school children to older people matched in age with those they come to help.

Presbyterian Support’s position as a large and well-connected social services provider places us well to engage with Government on matters of policy affecting the social sector. We do this directly or as members of groupings with shared

IMAGES ABOVE FROM LEFT: Robin Campbell, PSNZ Board Chair, addresses a meeting.

Visit to National Office: From left: Peter Wards (PSNZ National Executive Group Chair), Reverend John McKean (Acting PSNZ Board Chair), Christine Hurley (PSNZ National Executive Officer) and Robyn Hutchison (PSNZ Executive Assistant).

Christine Hurley National Executive Officer

Robin Campbell Chair

PeopleAfter the close of the year under review, Robin Campbell stepped down as Chair in order to avoid any perception of conflict of interest in relation to the ongoing structural review. Deputy Chair Rev John McKean assumed the role of Acting Chair until the October Annual General Meeting.

In the PSNZ office, Katherine Noble resigned as National Executive Officer after a four year term. She was replaced in April 2013 by Christine Hurley, who brings a background of NGO and government experience. Since taking up her role, Christine has been able to visit most regions to see the range of Presbyterian Support’s work on the ground and has greatly appreciated the benefits of talking with those directly engaged in managing and delivering our services.

In other moves, Robyn Hutchison replaced Jen Hinnit as Executive Assistant and Tessa Coppard, part time Administrator, departed on overseas travel.


4,455 Number of PS staff 1,590 Number of PS Volunteers

Statistics at a glance

Our People: our most important and valued resource.Presbyterian Support gratefully acknowledges the work of our dedicated staff and volunteers who daily walk alongside those in need to help them find healing, renewal and transformation, or make that work possible from behind the scenes.

Underpinning the work of the members of Presbyterian Support New Zealand are values that are demonstrated in the life and teaching of Jesus Christ.Christianity in aCtion | PsnZ Value

IMAGES FROM LEFT: Cranford Hospice started in Hawkes Bay in 1982 with a handful of volunteers. Today it has around 60 paid staff, 400 volunteers and, every year, 600 patients and their families are cared for.

The birthday girl: staff and volunteers make sure special occasions are celebrated.

OUR PEOPLE

National GovernanceThe National Council has responsibility for the governance of PSNZ by setting strategic direction and monitoring organisational achievements and financial performance.

PSNZ maintains a separation between governance and executive action. The National Executive Officer manages the PSNZ network and the implementation of National Council policy, as well as coordinating national activity.

The National Executive Group, comprising the National Executive Officer and the seven regional organisations’ Chief Executives, implements Council policy by making decisions about national operations, while ensuring an optimal balance between national and regional imperatives. Service groups share information and ideas, and deliver agreed national and collaborative projects.

National Council Back row left to right:PETER WARDS Southland Chief ExecutiveROBIN CAMPBELL Southland Board ChairFRAZER BARTON Otago Board ChairSIR BRuCE ROBERTSON Central Board ChairCHRIS GRAHAM Central Chief ExecutiveMAITLAND MANNING East Coast Board ChairJIM PEARCE South Canterbury Board ChairSTEWART MILNE Northern Board Chair

front row left to right:MICHAEL PARKER South Canterbury Chief ExecutiveGILLIAN BREMNER Otago Chief ExecutiveREV JOHN MCKEAN upper South Island Board ChairSANJA MAJSTOROVIC East Coast Chief ExecutiveROD WATTS Northern Chief ExecutiveKATHERINE NOBLE National Executive Officer (to April 2013)VAuGHAN MILNER upper South Island Chief Executive

inset:CHRISTINE HuRLEY National Executive Officer (from April 2013)

Presbyterian Support New Zealand provides a national interface with government and other NGOs, representing the seven member organisations that deliver services.


OUR WORK WHERE WE ARE

South Canterbury

Upper South Island

Otago

Southland

Northern

Central

East Coast

Presbyterian Support is one of the largest providers of social services in New Zealand.We work with older people, people with disabilities, families, children and young people. The services we provide include: residential care, home care, community care and support, day activity programmes, social worker support, counselling, employment programmes, education, foster care, support for parents, mentoring, food banks, budgeting/money management, welfare, advocacy and advice.


For detailed information regarding our full range of services please visit our websites:ps.org.nz | familyworks.org.nz | enliven.org.nz

Family WorksService centres

Enliven/older peopleHome/community support centresResidential care

Disability/other Service CentresHospice

70.3 Government funding 12.3 Private fees for services 10.3 Investment income 3.2 Other income 2.3 Donations and bequests 1.3 Grants, sponsorship and fundraising 0.4 Self-funding/deficit funding

2012/13 Total Funding Sources

Southland

Otago

South Canterbury

Upper South Island

Central East Coast

NorthernAuckland

Wellington

Hastings

New Plymouth

Christchurch

Dunedin

Invercargill

Timaru

70.3

12.3

10.3

3.2

2.31.3 0.4


OUR SERVICES

While the services offered vary from place to place, all services must be able to demonstrate positive impact or improvement in the lives of the people who are being supported.

Presbyterian Support offers services for older people across the country through Enliven, community-based services and residential aged care.


IMAGE RIGHT A scrapbook brings back happy memories to share with friends.

Enliven/older people’s services

62,996 Total daycare attendances

1,150,807 Home care hours of service

In a 2012/13 survey, 93% of respondents in residential and community-based care felt that the service had made a positive difference in their lives. 4,175 clients participated in the survey.

40 Number of residential facilities and retirement villages

7,379 Number of Restorative Home Support clients

2,178 Number of beds managed

67 Number of service centres

Focus on dementiaOur Regions continue to implement environmental audits of the residential and community based facilities that support those with dementia. These enhancements are accompanied by the targeted use of mental and physical activities, for example, to counter the known period of restlessness in the late afternoon and early evening. Staff are taking part in the training programme ‘Walking in Another’s Shoes’ which promotes a person-centred approach to dementia care.

The research we commissioned in 2011 on the use of psychotropic medication in dementia care against best practice standards is being updated for 2013. An independent researcher is working in conjunction with Otago university’s School of Pharmacy. The results are expected to be available for application in the coming year.

Presbyterian Support is an active member of the National Dementia Cooperative and contributes to funding the National Coordinator position.

Developments around the countryPSNZ older people’s managers have worked on Career Force Innovations, to share methods for training support workers. With the review of the qualifications framework, they envisage an increasing range of training opportunities will be available to aged care staff. Online training options are being explored. Our Central region has introduced literacy training for support staff and is the first aged care organisation to encourage all cleaners to undertake a National Certificate in Cleaning and Caretaking.

Most Regions with residential services have begun using the InterRai tool or are preparing to train staff. The tool and technology are proving to be a challenge for Registered Nurses to master and technical issues such as wireless capability still need to be addressed.

Among many regional initiatives of note, our Northern Region has implemented a rural based dementia day programme across the Coromandel, based on a home share model.

The service allows Dad to stay home and that’s where he wants to be. It takes the pressure off, gives him independence and definitely a quality of life.PartiCiPant in “FeelinG aliVe” researCh, PresByterian suPPort uPPer south islanD

Enliven on the East Coast has a three year contract to provide restorative home support services to 240 high and complex clients. An effective programme of nutritional screening has revealed that a major proportion of clients are at nutritional risk, enabling remedial action. This focus is accompanied by the delivery of cooking classes for older people and nutritional education for health workers.

In the Lower North Island, the lack of general practitioners in Levin led to the innovative sharing of a nurse practitioner among residential care providers and the Primary Health Organisation, to give clinical support to local rest homes.

upper South Island expanded HomeShare small-group day activities, particularly on the West Coast and in Christchurch East. Research is under way to evaluate HomeShares and the larger-group day activity programmes under Totara Club (for frail elders) and Harakeke (for those with dementia).

In South Canterbury, there has been a marked growth in restorative based community service programmes and achievements under the ‘Eden Alternative’ person centred care philosophy.

Otago saw the loss of its DHB home support contract, but on a positive note celebrated the redevelopment of the Iona Home and hospital in Oamaru.

In Southland, there is a focus on boosting staff qualifications, with increasing skill levels amongst the workforce being paramount in responding to residential requirements. The Region marked the achievement of Nurse Practitioner status for an intern jointly sponsored with the Southern DHB.

IMAGE BELOW: Senior Chefs learn to prepare easy and nutritious recipes for home cooking.


OUR SERVICES

Our Family Works Centres and staff provide an ever expanding range of social work, counselling and other services to communities throughout Aotearoa New Zealand


Family Works highlights

12,125 Number of children and their families who received social work support

1,953 Number of adults who participated in our parenting programmes

1,100 Number of clients who received Budgeting advice

12,547 Number of children/young people who participated in our development programmes

At Family Works, our aim is for Aotearoa New Zealand to be the best place in the world to raise children/tamariki and young people in flourishing families/whānau. Our commitment to this philosophy underpins everything we do.

IMAGES FROM LEFT: Children share in the fun of Dunedin’s OctaCAN collection for our local foodbanks.

Young people benefit from the Family Works Youth Service initiative.

A mother and children build closer relationships through our parenting support services.

Multicultural families enjoy getting together for playgroup and companionship.

Demonstrating resultsThe centre pages of this report bring together for the first time an analysis of quality measures of Family Works across our Regions, through the use of a results-based accountability framework. This enables us to collate quantitative data, such as how many of our clients feel better prepared for the future after using our services (83%). Qualitative comments include children saying they learned from us how to keep safe, stop being violent, and deal with sadness and anger. The findings will be tracked year-by-year, to ensure we continue to make a positive difference for our clients and communities.

Breaking cycles of dependencyFamily Works Youth Service is a new initiative representing a creative partnership between the Ministry of Social Development and Presbyterian Support upper South Island. Aiming to help at-risk young people achieve positive long term outcomes, Family Works Youth Service has worked with over 800 sixteen to eighteen year olds in the past year. Forty-four per cent were teen parents, and fifty-six per cent were young people unable to live at home with their parents. Youth Service provides financial assistance within a framework that supports young people to develop a range of relevant skills for the future. There is a strong focus on education, budgeting and parenting education, and ensuring children receive on going well child checks. Longer term, the whole of society benefits through reduced unemployment, less welfare dependency and safer communities.

Settling multicultural familiesRefugees and new migrants are a growing focus of our work around the country. In Mid Canterbury, Presbyterian Support is becoming well known for its work with parents new to New Zealand. One initiative is a multicultural playgroup where parents make friendships, gain self-confidence and share parenting advice, while their children interact and build their English skills.

Social Workers in SchoolsFollowing the success of the 2012 Social Workers in Schools conference, our Northern region hosted a further conference in April 2013. Attendee numbers increased from 120 to 200, as a result of government policy to place social workers in all decile 1 to 3 schools. Presbyterian Support has significantly increased its involvement in the Social Workers in Schools programme and now supports children in over 160 schools nationally.

Working in collaborationPresbyterian Support Northern has been fortunate to be involved with several collaborative projects, including working alongside Plunket in the mothers and babies unit of the South Auckland women’s prison, and placing social workers within Plunket teams. A Family Start contract is being delivered in West Auckland in conjunction with West Fono, a Pacific Island health group, while nine youth workers in secondary schools (YWISS) mentors are jointly employed by Northern and the Anglican Trust for Women and Children, targeting secondary school students who are disengaging from school.

In the same vein, Family Works Central is working in partnership with Prison Fellowship NZ to provide support to disadvantaged children and family members of prisoners, and with Rongotai College in Wellington on a bullying awareness project contributed to by six schools and five youth groups. In Otago, a combined approach has been established with the Ministries of Education and Social development to address rural youth suicide risks.


419 staff and over 200 volunteers working in partnership

Family Works across New Zealand Results for 1 July 2012 - 30 June 2013

PSNZ FAMILy WORKS RBA 2012 TO 2013

How much (of what) did we do?

How well did we do it?

Is anyone better off?

Clients by service type

12,125 social work and counselling clients

75 localised community development initiatives, 2,342 clients

1,953 parenting support clients618 group learning clients1,953 budgeting advice clients12,547 clients in developmental

programmes for children & young people

Client feedback from six regions:

92% report the service was accessible94% were satisfied with their relationship with

their worker

From PS Northern:

89% rate the service as reliable94% rate the service as professional91% rate the service as individually tailored95% rate the service as continually building

relationships

The service led to:

82% Client wellbeing enhancedLearnt useful new skills and strategiesHappier, safer, cope better, feel better about selves

81% Improved relationshipsBetter relationship with families/others,Better family relationships, better communication, sort out problems better

89% Needs were metMet their goals Service provided what needed

83% More optimistic clientsFeel better prepared for the future More hopeful about the futureRecognise problems sooner

23,708 active clients

results from

2,114survey respondents

Client characteristics*

Ethnicity 62% Pakeha25% Ma-ori3% Pacific Peoples1% Asian3% Other8% Not recorded/completed

Gender63% Female36% Male1% Not recorded

Family Works clients said the most helpful thing was:

Children said they learnt:

"understandable, respectful, sympathy, non-judgmental, strategy suggestions"

"identifying feelings, having a plan"

"goals and brain development"

"communication was the main one"

"talking about problems we have"

"learning the skills to cope better"

"my work with your staff gave me hope to turn my situation around"

"the staff are not only very professional but also easy to interact with"

"she listened to me when others did not seem to care"

"relationship skills and being a better parent"

I would recommend your service to others

because it is life changing for individuals

and whānau to better their situation

"to deal with things that are hard"

"revenge is wrong"

"how to keep safe"

"how to say sorry"

"how to calm down"

"that I need to respect their ideas not just mine"

"how to make your dreams less scary"

"stopped being violent, telling the truth" "how to deal with

sadness and anger"

"how not to argue with my brother"

"I learned about bullies, feelings, telling the truth and drawing"

"how to calm myself down and deal with

the meanies"

"it made a big difference in my life and improved my self-esteem greatly"

"I’ve stopped biting"

"to get along with people better"

Things are better at school and at home

*= select PS regions only


GUARDIAN ANGEL

Angels seen in South Island streetsOur Guardian Angel campaign is designed to enable donors to target their support to children and families most in need of help. The campaign was launched in May 2011 and is built around the image of Sophie (pictured below), representing children who no longer feel safe at home.

In the past year, our Regions got behind the campaign in different ways. Most memorable was the extensive March promotion in the upper South Island with colouring and art competitions, a selection of angel-focussed activities and lots of fun for staff, volunteers and local celebrities. Presbyterian Support’s Ashburton staff dressed up with wings and halos, and made angel cakes and biscuits to give out to clients and the public. In Christchurch, PS staff ran stalls in the Pallet Pavilion and the Re:Start Mall with treasure hunts, art, balloons, dancing, and biscuits baked by helpers,

including students from Rangi Ruru Girls’ School. Angel biscuits and art were also a focus in Nelson and Blenheim. Generous donations were received from the public and local businesses. In all cases, the profile of Guardian Angels was raised amongst passers-by and local media.

For more information on becoming a guardian angel, see www.angel.org.nz.

PRESCARE

PresCare - Strengthening connections with the Presbyterian familyPresCare, the partnership between Presbyterian Church of Aotearoa New Zealand and Presbyterian Support, has built a solid platform over the past 12 months, strengthening the relationship between the various Presbyterian Support services, the church and the local community.

Each region has an identified “champion”, who is tasked with furthering collaborative activity at a local level. The ways in which this occurs are as different as the churches in each region.

Collectively, one of the successes has been the launch in 2012 of the “Love Reaches Out” art and writing competition, jointly managed by Jill Kayser, the Kids Friendly Director and Anne Overton, the Project Manager for PresCare. Over 200 entries were received from children ranging in ages from preschool through to Year 8. All children connected with Presbyterian Churches, Schools and Family Works were eligible to enter the competition. The aim of the competition was to encourage children and young people to think creatively about the way love impacts them and how they can love others.

Lisa Wells, the Presbyterian Support Otago Regional Champion, took on the task of developing the third Lenten Reflections booklet. This was well-received by many churches. Art from the winning entries of the PresCare Art and Writing competition was used in the Reflections, in a weekly theme that was reinforced through a biblical reflection from a range of Presbyterian ministers, coupled with a Presbyterian Support/Family Works vignette and Kids Friendly activity.

This year for the first time Family Works, under the PresCare banner, was a gold sponsor for the Presbyterian Youth Ministry Conference Connect. Resources to raise awareness about the issues young people are dealing with today were developed for the conference by the regional champions, Family Works and St Andrew’s Presbyterian Church in Henderson, Auckland.

Work between Presbyterian Support and the church schools has been locally tailored to the most appropriate focus. A PresCare presentation at the annual Presbyterian Schools Conference provided an opportunity for Presbyterian Support to promote increased collaborative activity and encourage schools to get involved.

IMAGES ABOVE FROM LEFT: Dr Russell Wills (Children’s Commissioner) and Julia Hennessy (General Manager, Family Works) were judges for the PresCare Art and Writing Competition.

The Reflections for Lent booklet encourages church members to focus on Family Works services in the lead-up to Easter.

IMAGES BELOW FROM LEFT: Ashburton’s Angels

Sophie - the face of a vulnerable child (a modelled shot based on real life situations).

Angel Bikkies


GRANTS/SPONSORSHIP AND OUR DONORS

Thank you to The Tindall Foundation

Thank you for helping me find my feet again, and to enjoy being a mum again. This course helped me with how to stay calm and fix the problem and how I can help my children reach their goals in life. This course helped us out as a family to come together better when at a time/place of what I thought was no return. PartiCiPant in south CanterBury ‘neGotiatinG the MineFielD’ ProGraMMe For Parents oF teenaGers

As a Faith Funding Manager for the Tindall Foundation, Presbyterian Support New Zealand received $179,300 in 2012 to allocate to initiatives in the Supporting Families and Social Services Programme area. Funds were distributed across the country to Presbyterian Support and Presbyterian Church projects, in accordance with Tindall policy. An additional $20,000 was donated direct to the upper South Island region for ongoing earthquake relief. Below are some examples of what was made possible through the generosity of the Tindall Foundation.

Southland: An Attachment Group programme taught parents the importance of understanding and responding appropriately to the behaviour of toddlers. They also learned from others attending how to build relationships with their children. This early ‘attachment’ helps children develop into more confident, resilient adults.

Otago: Presbyterian Support partnered with key community groups and volunteers to develop and implement several initiatives in the Dunedin suburb of Pine Hill. These included the establishment of the Pine Hill Community Garden with harvests being used by people and families in the community. Through the process of establishing the garden, planting, harvesting and cooking the harvested vegetables there was a valuable transfer of knowledge from older members of the community to younger ones, especially children from the local school.

South Canterbury: Over 100 parents/caregivers of teenagers were able to attend ‘Negotiating the Minefield’ programmes. The programme enabled these parents make positive changes for their families.

IMAGES ABOVE: Hilltop Kidz exploring the wonders of “gloop”.

Girls celebrate being special, a goal of the ‘What about the Girls?’ programme.

IMAGE BELOW: Making dumplings in a Clevedon cooking class.

Upper South Island: A mentoring programme resulted in a previously mentored youth running for the local District Council as a youth advocate; another completing an aircraft engineering apprenticeship; two children being mentored through a parent's death; and a mother who had rejected her child and told CYF to take him, now enjoying a positive loving relationship.

Central: A Family Works programme posed the question: how do we teach girls to become strong, confident women? ‘What About the Girls’ helped young women boost their self-esteem and gave them the information they need to make positive choices in their lives.

East Coast: Tindall Foundation support over two years enabled the Tauawhi Men’s Centre to continue to initiate, co-ordinate and contribute to activities that promote non-violence, positive parenting, and health and well-being of men in Tairawhiti.

Northern: Small group seminars were facilitated across Auckland, raising the awareness of personal budgeting, sharing information on cost-saving techniques and helping to establish personal budgets. Successful outcomes for participants were a move from indebted situations towards financial independence through skilled advice and budgeting education.

Presbyterian Church initiativesThis year, the following Church projects received funding from the Tindall Foundation grant:

Clevedon Community Trust's community support centre; East Taieri Church’s resource group; Flagstaff Union Parish Dunedin’s Hilltop project; and Knox Church, Waitara’s community services for children and youth. Two examples are:

Clevedon Community Trust ran community cooking and nutrition classes, and hosted a First Aid course for teenage babysitters who received a First Aid certificate on completion and who are now empowered to deal with baby and toddler CPR, choking and other accident and health issues.

Flagstaff Union Community Church ran Hilltop Kidz @ 3:15, an after school programme for some thirty children to share afternoon tea, games and themed activities once a week. For many of these children this provides experiences to which they would not usually have access.

Hilltop Kidz is very popular with the children. It provides an opportunity for them to participate in positive leisure/play activities in a supportive environment. sChool PrinCiPal

Thank you to our donorsPresbyterian Support New Zealand gratefully acknowledges the generosity of our many supporters. The donations we receive from individuals, businesses, trusts and estates are critical to our ability to continue to offer vital services to those in need and to make an important difference in the lives of people across the nation.


STORIES FROM OUR SEVEN REGIONS

NorthernA great start in lifeWhen baby Awatea was born, both her parents were only 16 years old. They moved into a house of their own but did not have a fridge or a washing machine.

That’s when Waitakere Family Start stepped in, and the service has proved invaluable for Te Aorangi and Andrew. Presbyterian Support Family worker, Tess Parker, was able to help the young couple with their entitlements from Work & Income NZ, including an accommodation supplement, the fridge and washing machine. She continues to visit every week to provide parenting support.

Waitakere Family Start is a free home-visiting service which supports parents and caregivers in the health, development, education and safety of their child.

“Housing is the biggest issue many parents face,” says Colin Birch who leads the team of six family workers in the West Auckland service. “Many are in crowded or unsuitable accommodation for a young baby. Other challenges to good parenting include mental health issues, drug or alcohol dependency and the age of the parents.”

Family workers like Tess support parents in bonding with their child and learning what to expect at each stage of development until the age of five. They also help access the right healthcare and other services.

“Te Aorangi and Andrew are amazing parents and all I have had to do is reinforce what they already knew and are doing. I haven’t had to teach them much at all; I’ve just been there to support them,” says Tess.

Waitakere Family Start is a collaborative venture between West Fono Health Trust and Family Works Northern. It’s one example of the way Family Works partners with others to provide services for the most vulnerable.

The following pages showcase a selection of stories from our regions as they work to make a positive difference in communities throughout New Zealand.

East CoastCounselling changes negative behavioursJohn is one of the longest standing clients of the Gisborne Family Works Tauawhi Men’s Centre, after being encouraged to access support from a whanau member back in 2010. His early childhood experiences and upbringing had included violence, alcohol and drugs, factors that found him following a path that included Police, courts and prison. Child Youth and Family were heavily involved and access to his children was limited. John soon realised that he had to make the choice to change for himself and the benefit of his family. He had to learn about his negative behaviours and their effects.

“Seeing my baby scared, with her hands over her ears, made me realise how my behaviour was affecting my family.”

With this realisation, John began to enjoy attending individual and group sessions, guided by counsellor, Tangi Hepi (pictured).

“I knew I had to focus on learning skills to manage my anger safely and that I had to be prepared to put in the hard yards. It took me about 13 months before my partner could trust that I was not going to react violently, but now our relationship is positive and it makes me happy that she feels safe.”

John realises that he still has some way to go in his journey and that he continues to be challenged in other areas of his life. However he is confident in the progress that he has made and aware of the ongoing support offered by Tauawhi. He has recently returned to the men’s group, to work on other issues and to share his own learning and experiences for the benefit of other men.

CentralResidents call the shotsAt Enliven we recognise that moving into residential care can be a difficult time, and work hard to make sure that our residents’ new homes really do feel like home. Because of this, we encourage residents to help make the important decisions in their home. Day to day decisions, such as what time to have breakfast, which activities to spend the day enjoying, or where to go on an outing, are all made by our residents.

At Coombrae Home in Feilding, residents are also helping to make the much bigger decisions, such as what their home looks like, and who should be employed to support them. Resident, Doreen Burgess, plays an important role as a member of the team who interview new staff.

“I think that it is really important to have a resident on the interview panel,” says Doreen. "This is our home, and it is important that we feel safe and happy with the staff who care for us."

Doreen says that whilst the management team asks the technical questions about the qualifications and experience of the prospective staff member, she is there to ask questions that will directly affect her and the other residents.

“At the age of 90, I’ve got a lot of years of experience behind me and I’m good at getting a feel for whether a person is good or bad. I ask questions to find out whether the person is caring and will make us feel valued – these things are important when the person will be working in our home,” says Doreen.

Doreen recently helped interview Coombrae Home’s new Manager, Kelsey Smith. “It was a pleasure to be interviewed by a resident. After all, they are the ones we are here to support, so their opinions are very important,” she says.

Underpinning the way that the seven regional members of PSNZ work together are values that support each region to achieve its mission and the mission of PSNZ.

IMAGE BELOW: Te Aorangi and Andrew with beautiful baby Awatea.

IMAGE ABOVE: It’s Not OK Campaign Champion, Vic Tamati & Family Works Tauawhi Counsellor, Tangi Hepi. (Photo courtesy of the Gisborne Herald)

IMAGE ABOVE: Resident, Doreen, takes a keen interest in the assessing of new staff at Coombrae.


STORIES FROM OUR SEVEN REGIONS

OtagoBequests honour residents There are times when we wish those people who left gifts in their wills to our homes could be alive to see just how important those gifts are for residents. That’s the sentiment that Presbyterian Support Otago Development Director, Lisa Wells, expresses as she hears comments about the impact volunteers have on the lives of older people who live in its seven homes and hospitals. For St Andrew’s Home & Hospital, Dunedin, that bequest money has been used to fund volunteer co-ordination, so volunteers can be recruited to provide services with ‘that little bit extra’.

“The difference volunteers make to residents’ lives is invaluable,” said Sue Lousley, Activity Co-ordinator at St Andrew’s. “They bring new energy and conversation to residents; a touch of the outside community so residents don’t feel isolated,” she added. “We are fortunate to have volunteers who regularly give of their time to enhance the residents’ lifestyles, especially one-on-one time that is becoming increasingly important to residents.”

Currently, 17 of the 43 volunteers provide that vital service, extending it to taking residents out into the local community for coffee or shopping trips.

St Andrew’s volunteer, Jean Millar, who worked at the home before becoming a volunteer seven years ago, also recognises the benefits visiting residents provide. “And it’s not all one-sided because we volunteers love the friendships that develop from our visiting,” she said. Another volunteer added: “The residents deserve it. They have worked hard all their lives and it’s good to give something back to them. It means as much to me as it does to them,” she said.

Upper South IslandEarthquake coordinators provide psychological first-aid for elderly Christchurch residentsFor two years in a row, a Sumner couple in their 80s have hung Christmas decorations on the scaffolding in their living room. Finally, repairs on their home are due to begin. Another elderly couple got so fed up with looking at their plywood wall that they painted a mural on it. In an idyllic hillside home, the chimney fell through the living room floor, narrowly missing an armchair and taking the fireplace, TV and furniture crashing into the room below. The house jumped and landed some distance from its foundations. In a waterfront property in Redcliffs, the house and the garage have moved some distance apart, the concrete paths are badly broken and the sea wall has moved a metre.

These are just some of the 90 or so households Dennis Langton, one of PSUSI’s five earthquake coordinators, has been involved with. In many cases, the earthquake coordinators have been able to help by providing correct, up-to-date information, advocating for clients with EQC and insurance companies, and making sure people get their entitlements, such as heat pumps.

"Improving people’s sense of wellbeing is what it’s all about – ‘psychological first-aid’" Dennis says.

For many of the older people the earthquake coordinators see, it can make all the difference to have someone knowledgeable and whom they can trust, taking a personal interest in their plight.

IMAGE TOP: These lovely ladies have become great new friends through the Presbyterian Support HomeShare programme in Christchurch. They all live in quake-affected areas with homes needing repairs, broken footpaths and lots of roadworks. Now they look forward to meeting up each week for luncheon and companionship with lots of laughter and fun games.

IMAGES BELOW: At the request of St Andrew’s residents, a hostess trolley service has been set up offering everything from greeting cards and snacks to toothpaste and tissues. Pictured are residents, Iris Procter (left) and Joy Newton (right) with long-time volunteer, Jean Millar.

IMAGES BELOW: A montage of the walkway in the grounds of Peacehaven Village.

IMAGE BELOW: An enthusiastic young student gaining insight into the world of the elderly.

South Canterbury ‘It’s all about Respect’At Wallingford Home in Temuka and Lister Home in Waimate, the residents eagerly await the regular visits of about thirty young children from the local primary schools. The residents have organised a cooking demonstration by some of the ladies and a session of craft work and gardening together with the male residents. All the children maintain a journal book in which they capture their fun-filled activities, memorable experiences, photos and drawings. A young girl wrote – “My friend’s name is Maggie. She bakes yummy blueberry muffins. Maggie bakes better than Mom. She is a great friend to know.” Another young boy is fascinated by the fact that his new friend at Lister Home used to fly planes during the war. He learnt during his last visit that his mate uses dentures: “I thought Henry has such good teeth.” He has also understood what ageing does to Henry who now uses a walker to move around.

The project of the Elder Protection Service Family Works South Canterbury is called ‘It’s all about Respect’. Rest Home residents and school children commit to know each other over about five to six sessions in the year, which include fun-filled and learning activities, sharing of life experiences and encouraging buddy friendships. The aim is to balance fun and entertainment with insightful interactions, and to provide opportunities for young children to value, respect and gain a better understanding of the life skills and experiences of older people, the realities of ageing, why older people move into Homes and their frailties. The key learning words are Respect, Caring, Sharing and Valuing. The residents are also happy to learn more about the younger generation and share their wisdom and reflections with the children.

The project aims to raise a generation which will respect and not abuse or neglect vulnerable older people.

SouthlandPeacehaven Village walkway Residents of Peacehaven Village in Invercargill can now exercise safely and at their own pace, as they follow an outdoor circuit in a newly opened and attractively landscaped area. A sheltered walkway has been developed giving those living in the village, along with their families and visitors from the community, a secure space away from the cars and delivery vans on the roadways. The walkway serves more than 200 people at Peacehaven, ranging from those living independently in rental cottages and owner occupied townhouses to rest home or hospital residents and people in need of secure dementia care.

The circuit starts and finishes in the EIms Café and Recreation Centre, which has complementary leisure and exercise activities available, including a gym, raised bowling table, petanque square, library and a café. Traversing Chapel Square and down past the chapel, the walk passes a wall display of old garden implements, then runs alongside landscaped plantings. There are places along the way to sit, watch what is happening on the nearby park, rest, or just chat and enjoy.

The project was funded by two generous donations, one from a current Village Resident. It has attracted a lot of attention both during construction and now that it is finished.

Peacehaven Village Manager, Jillian Jones, said “We recognise the benefits of exercise for older people, even those who are quite frail when they come to us. This has highlighted the need to provide a safe area where people could have their regular walks. The walkway is well sheltered by the rest home and hospital buildings. This provides a pleasant area even in winter and there is always a coffee in warmth of Elms Café to look forward to at the end of an invigorating walk.”


COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSFAMILY VIOLENCE PROGRAMMESSOCIAL WORKSOCIAL WORKERS IN SCHOOLS (SWIS)COMMuNITY DEVELOPMENTCOLLABORATIVE SERVICESBuDGETING/FOODBANKYOuTH PROGRAMMESOP SHOP

COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSFAMILY VIOLENCE PROGRAMMESSOCIAL WORKSOCIAL WORKERS IN SCHOOLS (SWIS)FOSTER CARECOMMuNITY CARECOLLABORATIVE SERVICESYOuTH PROGRAMMESYOuTH LAY ADVOCACY

COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSFAMILY VIOLENCE PROGRAMMESSOCIAL WORKYOuTH PROGRAMMESBuDGETING/FOODBANKRESTORATIVE JuSTICECOMMuNITY DEVELOPMENTCOLLABORATIVE SERVICESYOuTH MENTORING

COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSSOCIAL WORKSOCIAL WORKERS IN SCHOOLS (SWIS)BuDDY/MENTORINGCOMMuNITY DEVELOPMENTCOLLABORATIVE SERVICESYOuTH SERVICEHOLLY HOuSE FOR YOuNG MOTHERS

COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSSOCIAL WORKSOCIAL WORKERS IN SCHOOLS (SWIS)BuDDY/MENTORINGCOMMuNITY DEVELOPMENTCOLLABORATIVE SERVICESFOODBANKALTERNATIVE CARE

COuNSELLINGPARENTING PROGRAMMESINCREDIBLE YEARSSOCIAL WORKOP SHOPBuDDY/MENTORINGCOMMuNITY DEVELOPMENTCOLLABORATIVE SERVICESBuDGETING/FOODBANKYOuTH PROGRAMMES

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DAy PROGRAMMESTAI CHI/ACTIVITY PROGRAMMESDEMENTIA DAY CARECOMMuNITY CAFESCOMMUNITy SUPPORTRESTORATIVE HOME SuPPORT

DAy PROGRAMMESDAY RESPITE PROGRAMMES & COMMuNITY CAFESSENIOR CHEFSTAND TALL FALLS PROTECTION PROGRAMMECONNECT

DAy PROGRAMMESTAI CHI/ACTIVITY PROGRAMMESCOMMUNITy SUPPORTHOME SuPPORTRESTORATIVE HOME SuPPORT

DAy PROGRAMMESFALLS PREVENTION/ACTIVITY PROGRAMMESHOMESHAREDEMENTIA DAY CARE/CARER SuPPORTCOMMUNITy SUPPORTRESTORATIVE HOME SuPPORTCOuNSELLING/SOCIAL WORKKAIAWHINA COMMuNITY SuPPORTGRANDPARENTS AS PARENTS SuPPORT GROuP

DAy PROGRAMMESDAY CENTRE - MON-FRIDEMENTIA CLuB - SATCOMMUNITy SUPPORTRESTORATIVE HOME SuPPORT- COMMuNITY FIRST- COuNSELLING/SOCIAL WORKRESIDENTIALREST HOMEHOSPITAL CAREDEMENTIA CAREINDEPENDENT LIVING uNITS

DAy PROGRAMMESACTIVITY PROGRAMMESHOMESHARECOMMUNITy SUPPORTCARER SuPPORTVOLuNTEER VISITING SERVICEINDIVIDuALISED FuNDING SuPPORTRESIDENTIALREST HOMEHOSPITAL CAREDEMENTIA CARERESPITE CAREPALLIATIVE CAREINDEPENDENT LIVING uNITS

DAy PROGRAMMESACTIVITY PROGRAMMESCARER SuPPORTCOMMuNITY CAFéDEMENTIA DAY CARERESPITE CARECOMMUNITy SUPPORTSuPPORTLINK (VOLuNTEER BASED)RESIDENTIALREST HOMEHOSPITAL CAREDEMENTIAINDEPENDENT LIVING uNITS

ACC HOME SuPPORTCOACTIVE - HOME /COMMuNITY SuPPORT

HOSPICEREAL PEOPLE - RESIDENTIALJ H MASON & SHEILTON HOMES FOR THE AGEDREAL PEOPLE - DAY PROGRAMMEREAL PEOPLE - VOCATIONAL TRAININGOP SHOPS (5)

ACC HOME SuPPORT VOLuNTEER SERVICESEARTHQuAKE SuPPORTPERCIVAL HOuSE - MENTAL HEALTH SuPPORT

PHYSICAL DISABILITIES- RESIDENTIAL

REGIONAL SERVICES

Presbyterian Support has three broad operational areas. Family Works offers a full range of counselling and social work services, aiming to encourage connected, well functioning families and communities. Enliven/older people’s services offers community based programmes and residential aged care focused on valuing the lives of older people. Our Disability/other services strand includes day programmes, residential care and hospice services. Regional responses vary depending on the particular needs of the area.

Disability/Other

Enliven (Services to Older

People)

Northern East Coast Central Upper South island

South Canterbury Otago SouthlandNorthern East Coast Central Upper

South islandSouth

Canterbury Otago Southland

Family Works


CONTACT DETAILS

For more information visit us online ps.org.nz enliven.org.nz familyworks.org.nz Presbyterian Support New ZealandPO Box 19222 Courtenay Place Wellington 6149 Ph 04 473 5025

Presbyterian Support NorthernPO Box 99890 Newmarket Auckland 1149 Ph 09 520 8600

Presbyterian Support East CoastPO Box 8119 Havelock North 4157 Ph 06 877 8193

Presbyterian Support CentralPO Box 12706 Thorndon Wellington 6144 Ph 04 439 4900

Presbyterian SupportUpper South IslandPO Box 13171 Armagh Christchurch 8141 Ph 03 366 5472

Presbyterian Support South CanterburyPO Box 278 Timaru 7940 Ph 03 687 7945

Presbyterian Support OtagoPO Box 374 Dunedin 9054 Ph 03 477 7115

Presbyterian SupportSouthlandPO Box 314 Invercargill 9840 Ph 03 211 8200

FINANCIAL STATEMENT

Presbyterian Support New Zealand (Incorporated)

Statement of Financial Performance | for the year ended 30 June 2013

2012/13 2011/12$ $

Revenue

Subscriptions 378,693 300,265

Sponsorship Income 179,300 197,230

Project Levies 197,628 120,777

Bequest 10,000 38,697

Interest 2,805 7,260

Badge Sales 2,185 1,887

Donations 695 5

771,306 666,121

Expenditure

National Council Meetings 13,855 14,084

Research & Special Projects 168,251 190,623

Advertising 4,299 6,301

Marketing Committee - 7,725

Subscriptions 35,692 25,331

Labour 138,409 150,505

Financial Services 17,100 15,000

Audit 2,300 -

Depreciation 2,169 1,761

Rental & Finance Lease Costs 14,281 14,281

Running Expenses 116,493 122,387

Website Development 17,965 17,544

Sponsorship Allocated to Regions 163,611 179,823

Total Expenses 694,425 745,365

Net Surplus/(Deficit) for the Year 76,881 (79,244)

The information featured above has been extracted from the audited financial statements which are available in full on our website: ps.org.nz.

For and on behalf of Presbyterian Support New Zealand (Incorporated) | 16 September 2013

Christine Hurley | National Executive OfficerPresbyterian Support NZ

Rev John McKean | Acting National Council Chair Presbyterian Support NZ

ANNUAL REPORT 2012/13Presbyterian Support New Zealand

Making a difference together ANNUAL REPORT Presbyterian ... · This was strikingly illustrated by...

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