Major Projects & Campus Services

Bob Alcock

28 September 2007

Hellos and Goodbyes

Aspirations &Expectations

• Top 20 by 2010

Aspirations &Expectations

• Top 20 by 2010• Top 17 by 2007

• Top 4 National Student Survey

• Park Lane

• Direction of Travel

• Timing relative to Fee Increases

Times’ sensitivity analysis (b)Chart 1: 2008 Times HE League Table Institutional Score Distribution

726, 17th

0

5

10

15

20

25

600 650 700 750 800 850 900 950 1000

Total Score (out of 100)

Ra

nk

Other Institutions Competitor Group

Exeter

Sheffield

• 7th

• 27th

• Not only do we need to get there –

we need to stay there

Internal assessment – 1red line proxy top 20, blue top 10

Top 20 Metrics, September 2007 Exeter's latest performance (pink bars - mainly 2005/6 data, uses 07 NSS)

v s. Previous report at last year's VCEG residential (grey bars)

0

2

4

6

8

10

12

14

16

Top 20 metric

Pla

ce i

n C

om

pet

ito

r G

rou

p

(lin

e in

dic

ates

med

ian

po

siti

on

)

How do we compare?

Landscape

Buildings

Landscape Everyone knows we are the best in the UK

Are we really?

Landscape Everyone knows we are the best in the UK

Are we really?

Landscape is not just plants, trees & grass

Landscape Everyone knows we are the best in the UK

Are we really?

Landscape is not just plants, trees & grass

Does the Great Hall car park look Top 20?

Does On street parking?

Buildings

The Poor Relation of the Grounds

Buildings

The Poor Relation of the Grounds

Condition Survey

No News to Us but Under-Investment

for Years has its Consequences

Buildings

The Poor Relation of the Grounds

Condition Survey

No News to Us but Under-Investment

for Years has its Consequences

Annual maint from £1.1m to £4.4m

£277m to improve our buildings

Why are the Grounds so Good?

• They are well Designed; and

• Well Maintained

Why are the Grounds so Good?

• They are well Designed; and

• Well Maintained

We need to get the buildings to the same quality as the Grounds

Expectations

Amount of Capital and LTM

Staff and Student Expectations

Expectations

Amount of Capital and LTM

Staff and Student Expectations

Make Amory/ Queens etc.

Attractive

Expectations

Amount of Capital and LTM

Staff and Student Expectations

Make Amory/ Queens etc.

Attractive

DONE THAT but

Expectations

Amount of Capital and LTM

Staff and Student Expectations

Make Amory/ Queens etc.

Attractive

DONE THAT but

We need to keep them attractive

So, we are faced with Unprecedented levels of investment in

our buildings;

And will be faced with

Unprecedented levels of expectation

both in terms of delivery of such a

large capital programme but also in the

quality of day to day maintenance

How Do We Manage These Demands and Heightened Expectations?

Goals of Corp Services

Objective 1:

Improve the infrastructure of the University’s

campuses such that they are consistent with the

new student fee environment

Goals of Corp Services

Objective 2:

Improve our student, staff and visitor facing

services to ensure an efficient and pleasant

experience for the customers of our processes

and facilities

Goals of Corp Services

Objective 3:

Identify and develop working practices across

the current existing services to improve

efficiency and effectiveness in the delivery of

our outputs to our customers

Goals of Corp Services

Objective 4:

Improve the quality of management and

customer information we provide to improve

decision making and develop appropriate

customer expectations of our facilities and

services.

Goals of Corp Services

We need to plan to deliver

That will lead to changes

Changes that will bring success

Campus Services Joining up repairs, maintenance,

cleaning, building management and

security

Facilities management - HS

Direct labour – Est & Bld

Estates Patrol – HS

Best way to merge

Major projects To bring a clear focus to the

delivery of the £277m investment

(and this excludes Cornwall phase 3)

Affects current Building and Estates

project teams

Best way to grow – more staff

Issues

Communication

Centralised Transport

Bottom 20 Toilets

Bottom 20 What Else?

Customer Facing

They pay our wages

These Things Never Happen

These Things Never Happen

Direct Labour Staff Never blame

Contractors/ Contract

Managers

Contract Managers Never blame

Direct Labour

B&E Never blame HS

HS Never blame B&E

The Customers simply don’t care – they just want job done

What Can I Do Better?

What Can We Do Better?

What Can We Do Better Together?

What Do We need to Do it?

Meetings, Meetings, Meetings

Good Response

Welcome Change

Meetings, Meetings, Meetings

Have Your Say

Are We getting this Wrong?