Lspb Tel Boot Camp Ip 1108
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Healthcare Telephone Boot Camp
Transcript of Lspb Tel Boot Camp Ip 1108
Healthcare Telephone Boot Camp
We welcome you to this unique workshop designed specifically for healthcare workers and guarantee that it will help you dramatically improve your performance on the telephone.
Laura Livesey, Managing Director
Rod Solar, Consultant & Trainer
Telephone Boot Camp Objectives
•Improve your telephone skills
•Increase your level of customer service on the phone
•Improve your self-confidence on the telephone
Boot Camp Elements
New skills
+ New disciplines
= A new belief in yourself
Boot Camp Elements
•Skills derive from learning techniques
•Discipline derives from implementing a systematic process
•Belief derives from growing self-confidence with the skills and the process
How long is the workshop?
•2 consecutive days
•9am to 5pm
What you will learn
•Powerful opening statements
•The top 10 questions to ask on the phone
•How to take control of the conversation
•How to discuss pricing and financing
What you will learn
•How to share your competitive points of difference
•How to overcome objections
•How to generate commitment
•How to close calls
What you will learn
•How to conduct follow-up calls
•How to follow-up
•How to manage your telephone time
•How to manage your performance to improve
Comprehensive Training
•Pre-Training Mystery Calls will be conducted
•Telephone Boot Camp
•Post-Training Mystery Calls will follow
The Boot Camp Workbook
•You will receive a comprehensive workbook for your review after the Boot Camp
•Get ready to take lots of notes...
Come prepared
•To be challenged
•To participate
•To learn new skills
•To have fun as you learn
Coaching
•Follow-up Coaching is available for Boot Camp Alumni
•Contact LiveseySolar for more information
Entertaining... Great learning curve... Positive... Enthusiastic.... Upbeat
Inspiring... Energetic... A big adventure... Re-energising... Lots of interaction... Loved it...
Great fun... Increased belief in myself... Excellent... Full of optimism... Brilliant...Will
never be forgotten...
Participant reactions...
“It was a really good training workshop, well worth attending. I’ve
learned a lot of new information that I will be implementing ASAP.”
“He seems really motivated and has passed this on to me!!! He wouldn’t
let me use excuses ;-(”
“Thanks very much for your inspiration. At the beginning of the workshop I was full of excuses: “I’m only a nurse, not a salesperson” But now I feel more inspired to help people make the right choices.”
“I have to be honest, I thought it was going to be average at best. But it was great, the trainer demanded our attention and input, I feel much
more confident now.”
“Rod is very enthusiastic. I appreciate all the effort he put in with our group. I am positive that all my new knowledge will
work with great results. Good job!!”
“Training was brilliant! Right to the point, was fun all the way through because we were constantly participating. For the first time I understand my job role completely and I’m confident I’ll perform 100% better!”
