Lokvani : An e-ffort to empower A case study from rural India 17 th June, 2006 at Technology Sabha...
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Transcript of Lokvani : An e-ffort to empower A case study from rural India 17 th June, 2006 at Technology Sabha...
Lokvani : An e-ffort to empower
A case study from rural India
17th June, 2006at
Technology Sabha
By
Amod KumarDistrict Magistrate, Faizabad
What is Lokvani?
Lokvani, Sitapur is an internet kiosk based system for providing various information,
services and public grievance redressal in a transparent, accountable and time-bound
manner.
Public Grievence Redressal
Senior Officers
Departmental officers
Field levelofficers/employees
?
EXISTING SYSTEM
Lokvani – Business Model
• No subsidies & loans• Competition and profit driven (win/win for
all)• Rs.2000/- annual for registration and training• Rs.2/- per grievance for maintenance• All capex and opex to be borne by the kiosk
owner• Standard fees for services
Available ServicesOnline land records (Khataunis)Online registration, disposal and monitoring of public grievances.Online registration, disposal and monitoring of RTI applicationsOnline causelists of revenue courtsIVRS/ SMS facility for complaints statusCall Centre ( Manual) for pensionersOn line status of arms license applications. GPF Account details of basic Education Teachers.Online tender publication/ monitoring.Information of various government schemes/ prescribed government formsList of different development works / Schemes / Expenditure / Beneficiaries etc. Details of work done under MPLAD / Vidhayak Nidhi.Allotment of funds to Gram Sabhas under different development schemes.Allotment of Food grains to Kotedars (fair price shops). Other useful information of public interest. Single Window System
Caste/ Income/ Domicile CertificatesDeath/ Birth CertificatesDriving Licences (Learning)
• Online Electoral Rolls• Online payment of electricity, phone bills• Police station computerization / networking • Tourist Related information• Mandi rates of fruits/ vegetables/ foodgrains• Parivar register Database (Rural & Urban)• Govt employees Database• Information on educational institutions.• Health information. (All Hospitals/ Nursing Homes/ Laboratories)• Revenue Recovery Certificates (RCs)• Banking Services• Drinking Water facilities Database• Irrigation facilities• Development from MP/MLA funds• Khasra and Jamabandi records
Proposed Services on Lokvani
Average Income of Kiosks (from single service)
S.No. Lokvani Centre No of Complaints
Received (till Jan 06)
Amount Collected (Rs.) (in 14 months)
Income per Month
(Rs.)
1 Sitapur -2 12912 322800 230572 Biswan -2 5607 140175 100133 Sitapur -1 5151 128775 91984 Laharpur -2 2965 74125 52955 Mahmudabad -1 2824 70600 50436 Sidhauli -1 2804 70100 50077 Mahmudabad -2 2754 68850 49188 Misrikh-3 2362 59050 42189 Sidhauli -3 1548 38700 2764
10 Maholi -2 1519 37975 271311 Misrikh -2 1497 37425 267312 Sitapur-7 1423 35575 254113 Biswan -1 1308 32700 233614 Reusa -1 1015 25375 181315 Hargaon -1 1014 25350 181116 Laharpur -1 891 22275 1591
3709 Average Income(for kiosks established in Nov 04)
Strengths of Lokvani
Total Transparency, Accountability and Easy Accessibility
Very easy monitoring of all complaints and grievances as well as the performance of the officers
24X7 access to services
Self Sustainable PPP Model
Manipulation of records not possible
Job creation in rural areas
Bridging the digital divide
Easily replicable
A new way of interacting with the government without having to go to any government office
Achievements
Successful operation despite heavy power shortage (6 to 7 hours electricity availability)
Being replicated across all the districts of UP by State G.O. dated 16th June 2005
Accepted and extensively used by citizensAn average of 100-150 grievances being received daily
More than 60,000 grievances redressed in 1.5 years
Uniqueness of Lokvani• First successful zero support based PPP model
for kiosks in the country• Profit and competition can overcome power
shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture
• 60000 rural people using it in just one district• Going beyond just provision of services to make
the govt. accountable and giving the citizen the right to answer
Awards
• Won golden icon award for outstanding performance in service delivery at 9th national e-governance conference at Kochi from government of India.
• Lokvani chairman won Dataquest e-champion award at e-gov summit 2006,Delhi.
• Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006
Constraints
Quality vs. Quantity
Mindset of government functionaries
Lack of satisfaction of meeting personally with the officer
Enclosures cannot be attached with application
Possibility of fake complaints
Sustainability
How we did it
Sept. 2004 Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan).
Sept.-Oct. 2004 Plugging the loopholes and designing a new system in consultation with all District level officers.
Oct.2004 Establishment of a registered society “LOKVANI, SITAPUR” at district level.
Nov.2004 Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000)
How we did it Contd.
Jan.2005 Weekly monitoring of performance
Feb.2005 brought on internet
Feb.2005 Land Records on Lokvani
Apr.2005 dashboard added
May.2005 Muster Rolls
Jun.2005 Status of Arm Licenses
Jun.2005 On Line Tenders
Jun.2005 IVRS Introduced
Nov.2005 Online RTI applications
Dec.2005 Single window system introduced
Jan.2006 Online revenue court cases
Lessons Learnt• No subsidies and loans• First increase the no.of services delivered through kiosks
and then increase their reach in rural areas• Kiosks must be self-sustainable and profit driven• A combination of govt. and private services to be delivered
through kiosks to ensure sustainability• Better copy than reinvent the wheel• Seeing is believing• Team spirit (giving credit/appreciation/freedom)• Best is the enemy of good• Failure is the pillar of success• Strategy (calculated moves)• Use of media and politicians