1

Local Quality Champions

December 6, 2011

2

Ground Rules for Webinar Participation

• Actively participate and write your questions into the chat area during the presentation(s)

• Do not put us on hold• Mute your line if you are not speaking

(press *6, to unmute your line press #6)• Slides for this presentation will be

emailed to you just prior to or during the webinar

3

Opening Remarks

Marlene MatoskyHRSA HAB

4

Agenda

• Welcome & Introductions, 5min• Campaign Update, 5min• Concept for Local Quality Champions, 25min• Support for Local Quality Champions, 15min• Local Quality Champions and Campaign

Coaches, 5min• Questions & Answers, 5min

5

Campaign Update

Michael HagerNQC Manager

6

This in+care Campaign is designed to facilitate local, regional and state-level efforts to retain more HIV patients in care and to prevent HIV patients falling out of care while building and sustaining a community of learners among Ryan White providers.

7

358 HIV providers representing

300 HIV programs in 179 cities and across 44 States/Territories

have joined the Campaign so far

8

caring for 404,846 people living with HIV

9

in+care Participants by Zip Code (as per December 2, 2011)

10

Concept for Local Quality Champions

Lori DeLorenzoNQC Consultant

11

Quality Champions - Local Campaign Activity

Create peer learning opportunities for HIV providers

1. Meet locally face-to-face/virtually to discuss retention issues

Encourages use of existing meeting structures and communities of learning, including HIVQUAL Regional Groups, cross-Part meetings, network meetings

2. Extend the reach and impact of the Campaign3. Build regional peer exchanges with minimal

input by Campaign coaches

12

Quality Champions - Roles & Responsibilities

• Convene at least 2 face-to-face/virtual meetings with local providers• Identify & reach out to those registered for

the Campaign• Coordinate logistics for the meeting

• Identify & confirm meeting space, including AV needs

• Set agenda• Send out meeting announcements

• Facilitate discussions & chair meetings

13

Quality Champions - Roles & Responsibilities

• Document activities• Date/Time/Location of meetings and send agenda• Number of participants in activity• General Lessons Learned (barriers and strategies)• Technical Assistance needs for group or individual

agencies

• Copy Michael and Krystal on all correspondence with regional group members and coaches

14

15

16

17

Supports for Local Quality Champions

Michael HagerNQC Manager

18

Available Supports for Local Quality Champions

If needed, NQC can help to:1.Identify meeting space2.Send out initial meeting invitations3.Provide toll-free conference call lines4.Coordinate presence of key experts

19

• New tab on Campaign website will be created to contain resources for Champions, such as:• Sample agendas• Powerpoints• Key set of framing questions

• Regularly scheduled discussion forums to connect with other Champions

• Access to NQC Quality Improvement Experts• Full scholarship to Training of Coaching

Basics Event

Available Supports for Local Quality Champions

20

21

Quality Champions &Quality Coaches

Michael HagerNQC Manager

22

Campaign Quality Coaches

1. Provide one-on-one support to up to 20 Campaign participating agencies per coach

2. Review bimonthly data submissions and provide routine feedback to Campaign participants

3. Review monthly improvement updates and provide routine feedback to Campaign participants

4. Assist NQC coordinate regional meetings with Local Quality Champions

23

Coaches & Local Quality Champions

• Coaches do not directly support Quality Champions• NQC will centrally manage Quality Champions and

Coaches• Coaches should direct Champions’ questions to NQC

• Quality Champions liaise with Coaches and work with NQC to coordinate local/regional meetings• Quality Champions facilitate the meetings with little

support from Coaches• NQC will provide central support (webinar platform and

conference calling lines) for Quality Champions, if needed

24

Time for Questions and Answers

25

Introducing Campaign Office Hours

• Call in with Campaign and other questions, comments or concerns

• Opportunity for small group discussions• Mondays and Wednesdays from 4pm-

5pm ET

Conference Call #: 866-394-2346Participant Code: 4182576142

26

• Next Webinar: December 7, 2011 at 1pm ET

• Data Collection Submission Deadline: December 15, 2011

• Improvement Update Submission Deadline: December 15, 2011

• Next Meet the Author: Dr. Thomas GiordanoJanuary 12, 2012 at 12pm ET

• Webinar on Incarceration: Dr. Brian MontagueMarch 14, 2012 at 3:00pm ET

Next Steps

27

Campaign Headquarters:National Quality Center (NQC)90 Church Street, 13th floorNew York, NY 10007Phone 212-417-4730incare@NationalQualityCenter.org

incareCampaign.orgyoutube.com/incareCampaign