Latin America

Japan

Denmark

Taiwan

L

J

D

T

CONSULTING LLC.

We Agreed

•Ananda wants to expand.•Destination decided is Costa Rica.•Entry Strategy opted is Joint Venture.

We noticed about Costa Rica…

• Eco-Friendly• Tax Exemption for foreign business• Matches with Ananda’s theme value.• Safest, most politically stable and fastest

growing eco-tourism in central America.

Potential Problem Areas

• Lack of Cultural Familiarity.• Family Relations and Bonds.• Career needs of Spouse.• Education of children.• Relation development with local community.• Coordination with Headquarters.• Language and technological barriers.• Adaptation to weather and food.• Future uncertainty and repatriation.

Attributes of Expatriate’s SuccessJob Factors Relational

DimensionsMotivational State Family Situation Language Skills

Technical Skills Tolerance for ambiguity

Belief in the mission Willingness of spouse to live abroad

Host country language

Familiarity with host country and Headquarters operations

Behavioral flexibility

Congruence with career path

Adaptive and supportive spouse

Non – verbal communication

Managerial Skills Non -judgmental Interest in overseas experience

Stable marriage

Administrative competence

Cultural empathy and low ethnocentrism

Interest in specific host country culture

Interpersonal skills

Willingness to acquire new patterns of behavior and attitudes

Hofstede’s Dimensions

India Costa Rica

Uncertainty Avoidance 40 86

Power Distance 77 35

Masculinity 56 21

Individualism 48 15

Pre-alarm Stage

Alarm Stage

Resistance Stage

Exhaustion Stage

•Knowing about the assignment•Undergoing training like• Cross-cultural training• Language training• Pre-departure Training• Job training• Strategic training

Arriving•Cultural shock•Acceptance by the host country•Language barrier•Separation from family•Unfamiliar people

Tries to adjust in cross-cultural situation•Maintaining relationships with the parent country•Contacting family•Making friends

Able to adjust (Eustress)•Good performance•Increased Productivity•Good inter personal relationships

Not able to adjust (Distress)•Dropping the assignment•Coming back to the family country•Low performance•Low productivity

Travelling to foreign destination

√ X

Our training Path

• After analyzing all about the Ananda’s future strategy and Costa Rica’s business environment we suggest:

• Road to Success Program– Pre-assessment questionnaire– Customized training program– Appropriate training to the family, Spouse career

counseling.– Take home resources(for self and for family)– Follow-up in Costa Rica for employee and family– Additional assistance in repatriation phase.

Ex-Pat selection

• Although its Ananda management’s decision whom to send, however we suggest to follow our selection pre-assessment questionnaire.

• Selection Criteria– Cultural adaptability.– Extent of Social exposure– Stress tolerance.– Job skills.– Family’s adaptability.

Customized Training

• Cultural Training– Area Study– Cultural Assimilators– Language training– Adaptability development– Sensitivity training– Field experience

1–12

Information-giving approachArea briefingsCultural briefingsFilms/books/videosUse of interpreters‘Survival level’ language

Affective approachCulture assimilator trainingRole-playingCritical incidentsCasesStress reduction trainingModerate language training

Immersion approachAssessment centerField experimentsSimulationsSensitivity trainingExtensive language training

Less than a week

1-4 weeks

1-2 months+

Length of training

HIGH

Moderate

Low

Length of stay 1 month or less 2-12months 1-3 years+

Level of rigor

Customized Training cont.

• Business Training– Developing and maintaining relationships– Costa Rican business etiquettes– Team building and team management– Negotiation skills– Do’s and Don’ts of business in Costa Rica.

Take Home Resources

• Spanish Media.• Costa Rican cultural media.• Media for business etiquettes.• Training books, brochures and media.

Training for the family

• Basic Language.• Cultural awareness and etiquettes.• Social Networking.• Hobbies and interests.• Career guidance.• Educational differences and options.

Follow Up

• Language• General issues faced• Family and personal issues counseling.• Effectiveness and meeting the objectives.

Repatriation Assistance

• Long term career goal planning• Clear communication about pre and post

project status.• Proper utilization of skills.• Counseling for Re-entry cultural shock.• Counseling sessions before repatriation

begins.

Conclusion

• Expansion requires huge amount of investment. No or inadequate training will put this investment in a huge jeopardy. The success of our training program is not backed by mere words, but with numbers and results.

QUESTIONS

СПАСИБ

Faleminderit

ขอบคุ�ณ

GrazieThank you

谢谢 DANK U

ΕΥΧΑΡΙΣΤΩ ありがとう

Merci

Gracias

תודה

Obrigado

Dankie

Cảm ơn

Multumesc

Благодаря

1–21

Information-giving approachArea briefingsCultural briefingsFilms/books/videosUse of interpreters‘Survival level’ language

Affective approachCulture assimilator trainingRole-playingCritical incidentsCasesStress reduction trainingModerate language training

Immersion approachAssessment centerField experimentsSimulationsSensitivity trainingExtensive language training

Less than a week

1-4 weeks

1-2 months+

Length of training

HIGH

Moderate

Low

Length of stay 1 month or less 2-12months 1-3 years+

Level of rigor

Low

Mod

erat

eH

igh

Budget