Living in a Fantasy World?

The Theoretical System Implementation

June 19, 2012

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About Your Presenter

• 25 years experience in enterprise systems

– USAF Research Project (1985)

– Founder of enterprise quality software company (1988)

• Trusted advisor to global organizations,

government agencies, and professional groups

• Sr. VP Consulting KeyedIn Solutions

– Helping companies align their business and technology

– Focus on people, process, and then the technology

– Subject matter expert on business process

management

– On-going research into next generation of technology

for enterprise systems

http://www.linkedin.com/in/johncachat

Thought for the Day

It would be illogical to

assume that all conditions

remain stable.

Spock, "The Enterprise Incident“

stardate 5027.3

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Today’s Discussion

• The theoretical implementation

• Why systems fail

• Four types of system failures

• Consequences of system failures

• Organizational risks

• So, why do systems fail?

Theoretically…

• System is purchased

• System is implemented

• All issues are known and addressed

• System is activated – “the go live”

• Post production support and training is performed

• Company maintains the system

• The consultants leave

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Why Systems Fail

• Failed to identify key business requirements

• Data conversion issues

• Testing is delayed

• Go Live is delayed, over and over again

• Reporting is inadequate

• Inadequate resources – “people have full time jobs”

• Project becomes adversarial

• Project goes live with no post-production support

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Four Types Of System Failures

• The unmitigated disaster

– millions spent, junk the system, lawsuits

• The big failure

– way over budget and way over time frame, with less

functionality than promised

• The mild failure

– A little over budget, a little late, most functionality

• The forthcoming failure

– Under budget, on time, but….

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The Forthcoming Failure

• Key mistakes that will haunt

the organization

• End users do not understand

the system and revert to the

old ways

• Documentation is poor

• Only a few employees

understand the system

• Key benefits not realized

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Consequences of System Failures

• Employee’s job’s become more difficult

• New system with no benefits

• Data lost, inaccurate, ….

• Key employees quit

• Company moral drops

• Executives, project manager’s get fired

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On-going Organizational Risks

• Systems upgrades

• New functionality

• Mergers & acquisitions

• Staff reductions

• Employee turnovers

• Changes to business processes

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So, Why Do Systems Fail?

• The people

• The process

• The technology

• The approach

– Vendors push software

– Company’s buy software with poor preparation

– Company’s implement software with

• Inexperienced project managers

• People with full time jobs

• Without understanding their processes

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How to Do Systems the Right Way

Use Systems Out of the Box

Create User Models That Sit on Top of The System

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Things to Remember….

• Rare is the implementation that is under budget

and on time and give users the functionality that

was promised

• People, Process & Technology

• Culture will each technology for lunch

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About KeyedIn Consulting Group

Experts providing solutions to specific problems

– Enterprise Software Selection

– Project Management

– Project Rescue

– Business and IT Alignment

– People and Process Alignment

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Upcoming Webinars

Register at

www.keyedin.com

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6/21/12 Why Organizations Maintain Legacy Systems

6/26/12 Why Organizations Implement New Systems

6/28/12 Project Rescue: Fix It or Kill It?

7/10/12 The Replacement System: Why, How, When and Who

7/12/12 How to Successfully Engage Software Vendors & Their Software

7/17/12 Business Processes: Can’t Live With ‘Em, Can’t Live Without ‘Em

7/19/12 Support for the New System: Go Live Is Just The Beginning

7/24/12 Selecting Consultants: Just Like A Marriage–For Better Or For Worse

7/27/12 Enterprise System Implementation Strategies and Phases

7/31/12 Project Teams: People Issues, Roles and Responsibilities

Questions & Answers

Copy of Presentation Future Webinars

Contact:

Shelly Bird

sbird@keyedin.com

952-835-1041 ext.163

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