LIVE PROJECT ON VODAFONE STORECHANDRAPUR

PROJECT BY

ABHIJIT SARKARANJALI SHARMAVISHVASHANTI

BBA I-YEAR

DATE-09/10/2010

LIVE PROJECT ON VODAFONE STORE

INDEX

NO. CONTENTS PAGE NO.

1.2. 3. 4.

5.

6.7.

8.9.10.11.12.

13.

14.

15.16.17.

INTRODUCTION.VODAFONE FACILITIES.VODAFONE STORE.VODAFONE STORE IN CHANDRAPUR.

ˉ INTRODUCTION OF VODAFONE STORE IN CHANDRAPUR.

ˉ MAIN PURPOSE OF VODAFONE STORE.

ˉ SCHEMHE PROVIDED BY THE VODAFONE STORE.

SOURCE OF GIVING INFORMATION TO THE CUSTOMER.DEMANDS OF THE CUSTOMER NUMBER OF EMPLOYEES AND THERE SALARIESWORKING HOURS CUSTOMER PITFALL: OVERALL EXPENSES: TAXES CONNECTION SELLS BY VODAFONE STORE MONTHLY: SOLVING CUSTOMER QUERIES

ˉ KINDS OF QUERIES AND TIME PERIOD FOR SOLVING THE QUERIES.

CUSTOMERS ASSOCIATED WITH THE SHOP:

CONCLUSION.QUESTIONERIES.BIBLIOGRAPHY.

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INTRODUCTION

The copyright logo of Vodafone

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About Vodafone company:

Vodafone Group plc is a global telecommunications company. The name Vodafone comes from voice data fone, chosen by the company to "reflect the provision of voice and data services over mobile phones.” It had a market capitalisation of approximately £80.2 billion as of August 2010, making it the third largest company on the London Stock Exchange. It has a secondary listing on NASDAQ. It operates networks in 31 countries and has partner networks in a further 44 countries. This is the world's largest mobile telecommunications company measured by revenues and the world's second largest measured by subscribers with 347 million proportionate subscribers as at 30 June 2010.

Vodafone Essar, formerly known as Hutchison Essar is a cellular operator in India that covers 23 telecom circles in India based in Mumbai. Vodafone Essar is owned by Vodafone 67% and Essar Group 33%. It is the second largest mobile phone operator in terms of revenue behind Bharti Airtel, and third largest in terms of customers. Despite the official name being Vodafone Essar, its products are simply branded Vodafone. It offers both prepaid and postpaid GSM cellular phone coverage throughout India with good presence in the metros.

It is among the top three GSM mobile operators of India.

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Punch line: Power to you.

Vission: Offering voice and data services all over the world for being the top mobile phone operators.

Key people:

ˉ Sir John Bond (chairman).ˉ Vittorio Colao (CEO).ˉ Andy Halford (CFO).

Customers in India:

113.77 million customers.

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Vodafone Essar Limited

Type Limited

Industry Mobile telecommunications

Predecessor Hutchison Essar

Founded 1994

Headquarters Mumbai, Maharashtra, India

ProductsMobile networks,

Telecom services, Etc.

Owner(s)Vodafone Group (67%)

Essar Group (33%)

Employees 10,000 – March 31, 2009[1]

Website Vodafone India

VODAFONE FACILITIES:

1. Prepaid outlets: Find one right in your neighbourhood and drop in to choose from a range of Prepaid options.

2. Vodafone stores: Come meet us, we’ll help you out with everything you need.

3. Vodafone Mini Stores: Small in size, but big in service: get a new connection, recharges and much more.

4. Vodafone Mobile stores: Too busy visit us? We’ll come to you. Lookout for our travelling Vodafone Mobile stores in your neighbourhood.

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VODAFONE STORES:

Description: Vodafone store is a Franchise of Vodafone. Vodafone store provide prepaid connection, it also provided postpaid connection for customers. Sim replacement was also facilated by Vodafone stores. customer care services is also provided to the Vodafone users. A Vodafone store also provides Iphone, BlackBerry and Vodafone handsets.

Vodafone is also listed in customer care services Vodafone, Iphone dealer-Vodafone and BlackBerry dealer-Vodafone. Vodafone store work as a dealer and distributors of Vodafone company. It is also a brand outlet and a payment point.

There are 1,325 Vodafone stores in India.

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VODAFONE STORE IN CHANDRAPUR.

INTRODUCTION: The franchise of Vodafone store was established in June 2009 at main road, opposite to L.T.V school, Chandrapur. This store was first started with a partnership by Mr. Shrikant Deshpande and by Mr, Silith kasat, but on January 2010 this partnership was terminated. Now the owner of the franchise of vodafone store chandrapur is Mr. Shrikant Deshpande.

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MAIN PURPOSE OF VODAFONE STORE:

The main purpose of Vodafone store is sales and services. Vodafone store can also be said as the customer care point for the Vodafone users.

SERVICE PROVIDE BY THE VODAFONE STORE:

The services provided by Vodafone stores are as follows:

ˉ Customer bill payment. ˉ Prepaid and postpaid sim card selling. ˉ prepaid and postpaid recharge selling.ˉ Magic box handsets. ˉ World calling cards. ˉ Gulf calling cards. ˉ Vodafone PCO. ˉ iPhone 3G and 3GS with vodafone connection. ˉ BlackBerry handsets with postpaid and prepaid

connections.

7The distribution of sims, recharges and vodafone mobiles to vodafone mini stores are provided by the vodafone stores, and this vodafone mini stores deals with all the retail outlet in the whole city of Chandrapur.

SCHEMES PROVIDED BY THE VODAFONE STORE:

The schemes were provided by vodafone company. The list of scheme provided by the vodafone company are as follows:

On Prepaid: On Postpaid :

Go prepaidOffers:

ˉ Talktime offers.ˉ Validity offers.ˉ Bonus cards.ˉ Tariff offers.

Magic box handsets BlackBerry.Recharge online.M-Shop.Download forms.

Go postpaidOffers:

ˉ Talkplans.ˉ M-shop.ˉ Stores and dealers.ˉ Vodafone @ your

doordtep.Payment choices.Download forms.

8Roaming: Vodafone business solutions: Postpaid:

ˉ National Roaming.ˉ International Roaming.ˉ GPRS Roaming.

Prepaid: ˉ National Roaming.ˉ International Roaming.ˉ GPRS Roaming.ˉ Recharge while Roaming.ˉ Check your balance.

FAQs

Mobile email.ˉ BlackBerry from vodafone.ˉ Mobile email solution.ˉ POP3/IMAP

Data accessˉ Vodafone Mobile connect

3G USB stick.ˉ Vodafone mobile connect.ˉ Vodafone mobile data

VPN.ˉ Fax and data service.

Business applications.ˉ Toll free services.ˉ SMS@wrk.ˉ Network monitoring alerts.ˉ Automatic vehicle location

system.Vodafone offlice.

Happy to help:

Contact us.Got a problem?Feedback.corporate office.

FAQs.

9SOURCE OF GIVING INFORMATION TO THE CUSTOMER ABOUT THE PRODUCTS OF VODAFONE STORE:

Vodafone stores organised retail stalls at public places. The company prints different banners and pomplets for advertisement.

DEMANDS OF THE CUSTOMER FOR THE PRODUCT OF VODAFONE STORE:

As we already know that 113.77 connections have been sold out in India. This show that the product of vodafone is familiar between the peoples.

The vodafone is the only company who is giving BlackBerry smart phone on vodafone prepaid connection.

NUMBER OF EMPLOYEES IN VODAFONE STORES AND THERE SALARIES:

There are 5 employees in vodafone store, Chandrapur. Each employee get a salary between 6000 - 10,000.

10WORKING HOURS OF VODAFONE STORE IN CHANDRAPUR:

The working hours of the employees of the vodafone store is 9 a.m. to 10 p.m.

CUSTOMER PITFALL:

Per day 100 customers (Average)

OVERALL EXPENSES:

20 to 25,000 monthly (Average)

Average = 20,000 + 25,000 2 = 22,500

Yearly expenses = Monthly expense x 12

= 270000/Year. Therefore the yearly expenses of vodafone store is 2,70,000 avg.

11WHAT KIND OF TAXES VODAFONE STORE PAY:

Sales tax.Value added tax.

HOW MANY CONNECTION SELLS BY VODAFONE STORE MONTHLY:

Average 100 connection sells by vodafone store monthly.

SOLVING CUSTOMER QUERIES:

Docket number: While placing the complain a docket number (yours unique complaint number) is given.

KINDS OF QUERIES AND TIME PERIOD FOR SOLVING THE QUERIES:

For billing complaints atleast 4-weeks.Three days for disconnection of service and 7 days for any other complaints.

NUMBER OF CUSTOMERS ASSOCIATED WITH THE SHOP:

There are 2500 connections on prepaid and pospaid (Average)

12CONCLUSION:

As per our enquiry, we conclude that this store had satisfied the customer in well manner. We come to know that the main objective of the vodafone store may not be a profit maximization but there aim is at reasonable profit.

13QUESTIONERRY:

1. When did the frechise of the vodafone store was established? 2. To whose name the franchise of the vodafone store is registered?3. When did the vodafone store started?4. What did the main purpose of the vodafone store?5. Which are the service provided by the vodafone store? 6. Which are the schemes provided by the vodafone store?7. What did the store do for advertisement?8. What are the demands of the customers for the products?9. Hom many employees works in Vodafone store and what salary they get?10. What is the working hour of Vodafone store in Chandrapur?11. What kind of taxes does the vodafone store pay?12. How many connection sells by vodafone store monthly?13. How did vodafone store satisfies the queries of the customer?14. What are the Pitfall and overall expenses of the vodafone store?

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BIBLIOGRAPHY

www.vodafone.in

www.vodafone.com

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