LISTENING SKILL

By DAWLE A P

LISTENING SKILL LISTENING REQUIRES MORE

INTELLIGENCE THAN SPEAKING - TURKISH PROVERB

MISCONCEPTION ABOUT LISTENING Listening is the same thing as

hearing

MISCONCEPTION ABOUT LISTENING Listening is the same thing as

breathing

MISCONCEPTION ABOUT LISTENING All listeners receive the same

message

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Hasty Evaluation

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Closed Mindedness

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Day Dreaming

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Prejudice/envy/dislike/Jealousy

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS Egoistic attitude/self centered

attitude

LISTENING BARRIERSPSYCHOLOGICAL BARRIERS The urge to debate or advise

ENVIRONMENTAL BARRIERS Physical (Noise)

ENVIRONMENTAL BARRIERS Loud Talking

ENVIRONMENTAL BARRIERS Visual Barriers (Posters, Clothes,

Jewelry)

EMOTIONAL BARRIERS Group Identification

EMOTIONAL BARRIERS Sad Memories

EMOTIONAL BARRIERS Fear

EMOTIONAL BARRIERS Anxiety

EMOTIONAL BARRIERS Anger

SEMANTIC AND LANGUAGE BARRIERS Speakers style of speaking and

mannerisms Difficult words and use of

jargons Lag time Mispronounced words or words

with double meaning

SOCIO-CULTURAL BARRIERS Different Cultural Background

SOCIO-CULTURAL BARRIERS Personal and Public Space

SOCIO-CULTURAL BARRIERS Sense of Time

BAD LISTENING HABITS Criticize the speakers manner of

talking

BAD LISTENING HABITS Declare that the subject is

uninteresting Criticize the Content of the

Speech Pretend to be attentive Take down excessive Notes Urge to argue or debate Jump to conclusion

TYPES OF LISTENING Marginal Listening day dreaming, inattention, poor

listening

TYPES OF LISTENING Critical Listening Passing hasty judgments or unfounded

evaluation

TYPES OF LISTENING Selective Listening

TYPES OF LISTENING Active Listening/Attentive Listening Close attention, head nods,

appreciation, willingness to listen

TYPES OF LISTENING Appreciative Listening

DIFFERENT STAGES IN LISTENING Selecting Stage

Interpreting Stage

Evaluating Stage

Responding Stage

Memory Stage

HOW TO OVERCOME LISTENING BARRIERS Be a willing listener by

controlling all barriers Have a proper rest and food Control all type of psychological

barriers Take down brief notes Practicing good body language

BENEFITS OF EFFECTIVE LISTENING Improvement in work

environment Reduces tension Saves time Improves management-

employee relations Leads to early problem solving Increases sales and profit