Lisa B. Boyer Resume 2016

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Lisa B. Boyer [email protected] 732-822-9665 Dedicated, effective & adaptable. Skilled in office management, customer/guest relations, on-line record keeping, problem solving, conflict resolution, education, communications, accounts receivable, computers, Microsoft Office, Internet research & Social Networking and a NJ Notary Public. Experience: Barnabas-HealthSouth : November 2015 – present 2 Centre Plaza, Tinton Falls, NJ 07724 Unit Secretary: Utilizes interpersonal, organizational & communication skills interacting with patients, families, clinical & administrative teams to effectively maintain a fluid workflow & timely resolution of issues. Effectively & simultaneously manages multiple tasks in a high-pressure environment. Maintains complete & accurate electronic & physical records. Processes new admissions & collects needed data to assure continuity of care. Manages confidential & sensitive information. Is a front-line contact for internal & external inquires. Welcomes people, answers phones & is a resource person. Transcribes medical orders, schedules tests, appointments & transportation. Circles a Sodexo Company: December 2010 – October 2015 Waltham, MA @ Jersey Shore University Medical Center, (JSUMC), Neptune, NJ Conciérge/Guest Relations: Division of Guest Relations handling non-medical needs of patients & guests. Significantly increased scope of services. Established protocol for patients’ virtual participation in outside events. Established protocol for personal pet program, increasing patient satisfaction.

Transcript of Lisa B. Boyer Resume 2016

Page 1: Lisa B. Boyer Resume 2016

Lisa B. [email protected] 732-822-9665

Dedicated, effective & adaptable. Skilled in office management, customer/guest relations, on-line record keeping, problem solving, conflict resolution, education, communications, accounts receivable, computers, Microsoft Office, Internet research & Social Networking and a NJ Notary Public.

Experience:

Barnabas-HealthSouth : November 2015 – present 2 Centre Plaza, Tinton Falls, NJ 07724

Unit Secretary:Utilizes interpersonal, organizational & communication skills interacting with patients, families, clinical & administrative teams to effectively maintain a fluid workflow & timely resolution of issues.

Effectively & simultaneously manages multiple tasks in a high-pressure environment. Maintains complete & accurate electronic & physical records. Processes new admissions & collects needed data to assure continuity of care. Manages confidential & sensitive information. Is a front-line contact for internal & external inquires. Welcomes people, answers phones & is a resource person. Transcribes medical orders, schedules tests, appointments & transportation.

Circles a Sodexo Company: December 2010 – October 2015 Waltham, MA @ Jersey Shore University Medical Center, (JSUMC), Neptune, NJ

Conciérge/Guest Relations:Division of Guest Relations handling non-medical needs of patients & guests.

Significantly increased scope of services. Established protocol for patients’ virtual participation in outside events. Established protocol for personal pet program, increasing patient satisfaction. Worked with police & first responders, post accidents, to locate essential documents & possessions. Provided Notary services for patients, guests & police. Efforts resulted in increased HCAHP scores.

L.   Boyer   Writing Services : February 1994 – November 2012

Designer and Web Site Administrator: January 2009 – November 2012 Increased clients’ visibility through design, administration & Search Engine Optimizing web & social

networking sites.

Writer, Editor & Researcher: February 1994 – January 2012 Wrote, edited & researched based on clients’ requirements. Works included; resumes, literary,

scholastic & journalism pieces Lisa B. Boyer pg. 2

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ProLift of NJ : June 2004   – August 2008   Ocean Township, NJ

Accounts Receivable/Customer Service:

Customer relations, invoicing & receivables management for a multi-location company. Excellent communication & organizational skills led to shortened response times ensuring enhanced

service & increasing customer satisfaction & sales. Increased collections & profits by in-depth report analysis & implementation of improved strategies. Reduced loss of time & products through inventory report analysis & streamlining tracking procedures. Utilized a variety of office equipment & software including QuickBooks & Microsoft Office.

Aerials Gymnastics : September 1994   – June 2004 Eatontown, NJ

Party and Events Director and Teacher:

Managed facility operations; scheduled, organized & led parties & camp groups. Supervised & trained staff to create fun, educational & safe experiences. Increased satisfaction & retention by resolving customer concerns. Designed & managing school’s website & Facebook page. Operated & taught computerized competition scoring system. Participated in: marketing, sales & promotional efforts & events. Prepared & taught classes for students, eighteen-months to 14 years old.

Education:

Ramapo College of New JerseyBA: Communications and Arts Management

Computer Insight Learning Center: Microsoft Business Software Applications