Lindsey ThomasService Delivery Manager - Victim Support

Aberdarelindsey_thomas@hotmail.co.uk - 07720971917

An enthusiastic and hard working individual with the ability to work as part of a team or use initiative whenrequired. Able to respond positively to all changes within the workplace and remain calm while under pressure.A logical thinker, able to contribute positively to resolving problems, while motivating and encouraging othersto achieve. I look forward to all new challenges, prepared to offer loyalty and commitment to a prospectiveemployer. I was recently the manager for Victim Support in Blaenau Gwent supervising volunteers and jointmulti agency working with local charities and statutory agencies. Currently the support/partnership worker forWitness Service and Victim Support in Cardiff and Pontypridd Magistrates Court. I also have a certificate inICGT Crystal Therapists Certificate and working towards my Diploma in Crystal therapy

Key Skills And Abilities• Excellent inter-personal skills• Able to communicate at all levels

WORK EXPERIENCE

Service Delivery ManagerVictim Support - January 2013 to Present

Day to day running of the courts• Supervise volunteers at court and in the community• Risk assessments• Recruit volunteers• Support victims and witnesses of crime• Raise funding• Participate in diversity awareness• Regular attendance at meetings in the community• Update cases• Complete statistics monthly

Partnership WorkerVictim Support - May 2011 to January 2013

Supervise Volunteers• Participate in diversity awareness• Support the SDM raising donations• Complete weekly H & S risk assessments• Assist the SDM in delivering Witness Service procedures• Recruit volunteers• Support victims of crime• Support witnesses in court• Prepare LWACS for volunteers and courts• Conduct Pre trial visits for vulnerable witnesses• Collate stats monthly• Conduct exit interviews for volunteers

ManagerVictim Support Blaenau Gwent - Gwent - May 2006 to April 2011

Supervise Volunteers• Recruit potential volunteers• Liaise with other agencies regarding cases• Represent Victim Support within Blaenau Gwent• Responsible for delivering services to the community• Responsible for securing outreach posts within Blaenau Gwent• Manage workload cost effectively• Responsible for referrals and providing services• Organising projects within Blaenau Gwent• Responsible for ensuring confidentiality of cases are maintained and policy and procedures are maintained• Responsible for Health and Safety and complying with lawful Acts compliant with my role

Work For Victim Support South Wales as an NVQ AssessorVictim Support - Cardiff - January 2006 to September 2006

Nine month Fixed Term Contract• Provide inductions to prospective candidates• Follow through assessment plans with candidates• Make claims against evidence provided for units• Provide ongoing support to candidates throughout their assessment period• Manage my own diary• Recreated NVQ assessment sheets• Observe candidates in their role as volunteers in their workplace and in the community• Encouraged praise and advice when supporting the candidates through their units

RepCynon Valley Victim Support - 2004 to 2006

Created and presented a presentation for key project

VolunteerCynon Valley Victim Support - 2002 to 2006

Following up case loads• Computerising referrals• Organising and assisting key projects• Volunteer administration assistant• Offering support and relevant advice to victims• Attended relevant training• Dealt with confidential information

Time managementCareer Break - 1999 to 2000

1999 - 2000During this period of time I became the main carer for my family,I acquired a number of key skills that would be relevant to an employer: -• Able to organise and prioritise workloads• Time management skills• Able to remain calm under pressure

EDUCATION

Bsc in Criminology & Criminal JusticeUniversity of Glamorgan2001 to 2004

Diploma in Welfare StudiesAberdare College of Further Education1997 to 1999

Word ProcessingBryncynon Development Centre - Abercynon1999

Ystrad Mynach College of Further Education1986 to 1987

'O' Level in Art & DesignBishop Hedley High School - Merthyr Tydfil1980 to 1985

City & Guilds

ADDITIONAL INFORMATION

• Problem solving skills• Flexible and adaptable• Reliable and punctual• Computer literate, ECDL• Able to prioritise and organise workloads• Able to offer a high level of customer care and service• Able to work independently or in teams• Keeps up to date with new courses on offer• Full driving licence

• Problem solving skills

The Laurels Nursing Home 1996 - 1999Position: Care AssistantDuties: -• Assisting and supporting daily living• Assisting at mealtimes• Motivating and encouraging• Assisting with administration of medication• Dealing with confidential information• Assisting with kitchen duties• All other duties as required

Social Services 1997 - 1998Position: - Community CarerDuties: -

• Visiting clients in their own homes• Motivating and encouraging• Assisting and supporting daily living• Dealing with confidential information• All other duties as required

The Beeches Nursing Home, Aberdare 1992 - 1994Position: - Care AssistantDuties: -• Assisting and supporting daily living• Dealing with confidential information• Offering support and encouragement• All other duties as required

Egan's Chiropodist, Aberdare 1989 - 1991Position: - Receptionist/Theatre NurseDuties: -• Answering the telephone• Booking client appointments• Offering a high level of customer service and care• Preparing patients for theatre• All other duties as required

Cynon Valley Borough Council 1986 - 1989Position: - Care Assistant (Youth Training Scheme)Duties: -• Learning all aspects required of a care assistant• All duties as previous

Voluntary WorkVictim Support, Aberdare 2002 - 2006Abercynon Drug & Alcohol Counselling Team 1998 - 1999MENCAP 1998 - 1999