1. Liaison responsibilities in collection management Sarah Jeong, Wake Forest University Elisabeth Leonard, UNC Chapel Hill Peggy Ridlen, Fontbonne University

2. Agenda

Introduction tothesurvey

Survey results

Practical applications

Discussion

3. Demographics:W hat department do you work in? Response % Response count (n) Department 2% 13 Reserves 24% 175 Other 58% 430 Reference/research services 3% 23 Interlibrary loan 19% 138 Collection development 3% 24 Circulation 7% 52 Cataloging/metadata services 10% 77 Administration 7% 55 Acquisitions 4. Demographics: Type of institution Answered question:736 32.9% 242 Private 67.4% 496 Public Percentage of responses Numberof responses Type of institution 5. Demographics: Approximate full time student enrollment (FTE) Percentage of responses Number of responses FTE Answered question:73249.5% 362 10,000 and over 20.5% 150 5,000 to 9,999 23.4% 171 1,500 to 4,999 7% 51 Fewer than 1,500 6. Demographics: Carnegie classification 4% 27 Other 2% 12 Medical schools and medical centers0.4% 3 Theological seminaries and other specialized faith-based institutions8% 59 Associate's college12% 91 Baccalaureate college I and II30% 218 Masters and Universities I & II 47% 343 Doctoral/Research I & II Percent Response Carnegie classification 7. Which of these are part of your liaison responsibilities? 80 11% Other 277 37% Attending panels, conferences, meetings, etc. in user group area 65 9% Publishing in user group area (rather than librarianship) 550 74% Enables the librarys clientele to communicate their library needs and preferences to the library staff and governing body 608 82% Communicate the librarys collection policies, services, and needs to your user group 586 79% Subject-specific library instruction 702 94% Identify user needs, evaluate existing collections, remove extraneous materials, and locate resources that will enhance collections 557 75% Involve the librarys clientele in the assessment and satisfaction of collection needs Response count (n) Response percent Liaison Responsibilities 8. Which of these are part of your liaison responsibilities? 10.8% 10.9% 9.9% Other 37.2% 37.2% 37.2% Attending panels, conferences, meetings, etc. in user group area 8.7% 10.3% 5.0% Publishing in user group area (rather than librarianship) 73.9% 75.0% 71.9% Enables the librarys clientele to communicate their library needs and preferences to the library staff and governing body 81.7% 82.2% 80.6% Communicate the librarys collection policies, services, and needs to your user group 78.8% 78.8% 79.3% Subject-specific library instruction 94.4% 93.9% 95.5% Identify user needs, evaluate existing collections, remove extraneous materials, and locate resources that will enhance collections 74.9% 75.0% 75.2% Involve the librarys clientele in the assessment and satisfaction of collection needs Response Percent Response Percent Response Percent Liaison Responsibilities Total (n=744) Public Universities (n=495) Private Universities (n=242) 9. Subject specific instruction, by department 85% 11 Reserves 89% 383 Reference/research services 70% 16 Interlibrary Loan 75% 104 Collection development 63% 15 Circulation 67% 35 Cataloging/metadata services 66% 50 Administration 56% 31 Acquisitions Percent n Department 10. What percentage of your time involves liaison work? 9 1% N/A 57 7% 61-100 44 6% 51-60 47 6% 41-50 80 11% 31-40 204 27% 21-30 189 25% 11-20 119 16% 0-10 Response count (n) Response percent Percentage of time 11. What percentage of your time involves liaison work? 6% 0% 0 5% 3% 6% 7% 51-60 7% 16% 0 2% 6% 5% 11% 61-100 6% 8% 0 2% 3% 6% 8% 41-50 11% 25% 0 3% 12% 10% 13% 31-40 27% 8% 33% 39% 26% 28% 26% 21-30 25% 17% 33% 31% 30% 28% 23% 11-20 16% 25% 33% 17% 19% 19% 13% 0-10 Mean for survey (n=741) Medical schools and centers(n=12) Theological seminaries (n=3) Assoc. college(n=59) Baccalaureatecollege I and II (n=91) Master's colleges and univ. I and II(n=218) Doctoral/ research I and II (n=342) % time spent 12. What percentage of your time involves liaison work? 7% 6% 0 10% 8% 11% 4% 4% 2% 8% 61-100 6% 6% 8% 6% 0 11% 4% 6% 0 2% 51-60 6% 5% 0 8% 0 8% 0% 6% 4% 0 41-50 11% 9% 0 14% 4% 6% 4% 10% 7% 4% 31-40 27% 24% 15% 29% 22% 23% 21% 21% 29% 26% 21-30 25% 31% 39% 22% 39% 27% 38% 33% 21% 46% 11-20 16% 20% 39% 12% 26% 12% 29% 21% 30% 16% 0-10 Ave. for survey Other Reserves Ref/ research ILL Coll. Dev. Circ . Catalog Admin . Acquis. % time spent 13. Administration value your liaison work 39% n=289 43% n=321 12% n=92 4% n=32 1% n=7 Response % Response count Strongly Agree Agree Neutral Disagree Strongly Disagree 14. Administration values your liaison work, reported byCarnegie Classification Agree Strongly 82% 69% 67 % 78 % 85% 81% 82 % Agree 12 % 33 % 0 % 19 % 10 % 14 % 12 % Neutral Dis a gree 5% 0 % 33 . 3 % 3% 6% 5 % 6% Disagree Strongly Totalfor entire survey (n=741) Medical schools and centers(n=12) Theological seminaries(n=3) Associate's college(n=59) Baccalaureate college I and II(n=91) Master's colleges and univ. I and II(n=217) Doctoral/research I and II(n=341) 15. Administration values your liaison work, reported by subject 84% 11% 13% Sciences 83% 11% 7% Social sciences 86% 10% 3% Medicine 85% 10% 6% Humanities 83% 14% 4% Engineering 81% 15% 3% Business 88% 8% 4% Arts Strongly Agree Agree Neutral Disagree Strongly Disagree Department 16. Faculty value your liaison work 23% n=167 53% n=392 21% n=154 4% n=27 0.8% n=6 Response % Response count Strongly Agree Agree Neutral Disagree Strongly Disagree 17. Faculty value your liaison work, reported by department 54% 31% 16% Reserves 76% 13% 6% Reference 57% 35% 8% Interlibrary Loan 80% 18% 2% Collection development37% 50% 12% Circulation 73% 25% 2% Cataloging 78% 22% 0 Administration 71% 25% 4% Acquisitions Strongly Agree Agree Neutral Disagree Strongly Disagree Department 18. Faculty value your liaison work, reported by subject 74% 23% 3% Sciences 56% 22% 4% Social sciences 86% 10% 3% Medicine 80% 19% 3% Humanities 80% 28% 3% Engineering 69% 23% 2% Business 74% 16% 4% Arts Strongly Agree Agree Neutral Disagree Strongly Disagree Department 19. What professional development opportunities would you like to see offered?

Best practices for engaging faculty in the collection development process

Online courses with guidelines and suggestions for liaison work in specific subject areas.

Liaison 101 for beginners

Some ideas for how to do liaison work w ithinterdisciplinary areas

Collection Analysis and Collection Assessment

How to present budget limitations to liaison groups. How to get feedback on journal/serial cancellations

Collection assessment tools/rubrics for national accreditation purposes

20. Summary of findings

Liaison work is spread throughout the library

Liaisons would like more training

There is no clear standard for what liaison responsibilities should be

21. Why is a liaison program needed?

Awareness

Perception

Development

Communication

22. Practical advice

Make the first step

Build the relationship

Be open minded in approach

23. More practical advice

Utilize several avenues of communication

Learn to handle requests and feedback

Take cues from peers

24. What faculty want in a librarian.

Tempered with a sense of when to back off

Clear communication

Directness over grudging acquiescence

Inform and keep informing

Remind me again and again

Subject mastery is not required, but a basicunderstanding is important

From Macaluso, Stephan J. and Barbara Whitney Petruzzelli. The Library Liaison Toolkit:Learning to Bridge the Communication Gap.The Reference LibrarianNo. 89/90, 2005, 163-177. (Chart based on Stahl, 1997)

25.

Selection and weeding of materials

Becoming knowledgeable about departments

Identifying disciplinary resources

Conducting library instruction

Acting as a contact for library services

Referring faculty questions to others as appropriate

Communicate with faculty 26.

Ultimately, liaison activities reinforce

• • • • team building

• • • • open discussion

• • • • camaraderie

• • • • life-long relationships.

27.

Liaison work is vital for the library .

28. Questions?