Conflict Management Level 3 Instructors Course

For more course info email us at: info@bsecuretraining.co.uk www.bsecuretraining.co.uk Tel: 07877 054496. A discounted Accommodation rate is available if required? please ask when booking the course.

Description. The HABC Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Learners will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector. The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Course Entry & Guidance:

Learners are required to have a suitable teaching/training qualification (Level 3 PTLLS or above) This qualification is approved for delivery to the age ranges 18+

The HABC Level 3 Award in the Delivery of Conflict Management Training has been accredited by the regulators of England, Wales and Northern Ireland (Ofqual, DfES and CCEA) and is part of the Qualifications and Credit Framework (QCF). Also, Skills for Security, the Sector Skills Body for the Security sector support it.

Qualification Structure:

There are two units for this qualification: Unit 1 – Managing conflict in the workplace when dealing with customers, service users or the public. Outcomes 1 – 5 1. Know how communication can be used to solve problems and reduce the likelihood of conflict. 2. Know the factors that influence human responses in conflict situations. 3. Know how to assess and reduce risks in conflict situations. 4. Know how to communicate effectively and de-escalate conflict in emotive situations. 5. Know good practice to follow after conflict situations.

Unit 2 – Delivering scenario-based Conflict Management training. Outcomes 1 – 4 1. Understand the principles of scenario-based conflict management training. 2. Be able to plan and design scenario-based conflict management training. 3. Be able to deliver scenario-based conflict management training. 4. Know how to evaluate own performance.

Duration:

We run this course over a 5 Day period.