060714 L2 Locksmiths RC amends (Proofed) HABC Level 2 Certificate in Locksmithing (QCF) Introduction...

HABC Level 2 Certificate in

Locksmithing (QCF)

Qualification Number: 600/5841/9

Qualification Specification

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Highfield House

Heavens Walk

Lakeside

Doncaster

South Yorkshire

DN4 5HZ

United Kingdom

Tel +44 08452260350

Tel +44 01302363277

Fax +44 08452260360

[email protected]

www.highfieldabc.com

Version 1: January 2014

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Contents

Introduction ................................................................................................................................. 3

Qualification Details ...................................................................................................................... 3

Key Facts ...................................................................................................................................... 3

Qualification Overview.................................................................................................................. 3

Entry Requirements ...................................................................................................................... 3

Qualification Structure .................................................................................................................. 4

Assessment Guidance ................................................................................................................... 4

Age Ranges ................................................................................................................................... 4

Geographical Coverage ................................................................................................................. 4

Assessor Requirements ................................................................................................................. 4

Internal Quality Assurance ............................................................................................................ 5

Mapping to National Occupational Standards ................................................................................ 5

Reasonable Adjustments and Special Considerations ..................................................................... 5

ID requirements ............................................................................................................................ 5

Progression ................................................................................................................................... 6

Recommended Training Materials ................................................................................................. 6

Appendix 1: Rules of Combination ................................................................................................. 7

Appendix 2: All Units ..................................................................................................................... 9

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HABC Level 2 Certificate in Locksmithing (QCF)

Introduction

This qualification specification is designed to outline all you need to know in order to offer this qualification at

your centre. If you have any further questions, please contact your account manager.

Qualification Details

The HABC Level 2 Certificate in Locksmithing (QCF) has been accredited by the regulators of England and Wales

(Ofqual and the Welsh Government) and is part of the Qualifications and Credit Framework (QCF).

It is supported by Skills for Security, the Sector Skills Council for the Security Industry.

The qualification is part of the Apprenticeship in Locksmithing.

Key Facts

QAN: 600/5841/9

Learning Aim Reference: 60058419

Guided learning hours (GLH): 254-290

Credit Value: 31

Assessment Method: Portfolio of evidence

Qualification Overview

This qualification has been developed with the input of industry experts and Skills for Security to create a

suitable qualification for apprentice locksmiths.

It forms the competency and knowledge components of the Apprenticeship in Locksmithing.

This qualification is aimed at learners who want to work in the locksmithing industry.

It covers a wide range of topics including reducing the risks to health and safety in the workplace,

communicating effectively with others, conducting dynamic risk assessments during locksmithing activities,

key system design, lock assembly and cutting and providing keys. There is also the opportunity to achieve a

wide range of optional units.

Entry Requirements

There are no pre-requisites for this qualification.

It is advised that learners have a minimum of Level 1 in literacy and numeracy or equivalent.

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Qualification Structure

This qualification is made up of mandatory and optional units. Learners must complete:

• The 5 mandatory units, totaling 17 credits;

• A minimum of 3 credits from Optional Group A; and

• A minimum of 11 credits from Optional Group B.

Full details of all Rules of Combination can be found in Appendix 1 of this specification. All units are contained

in Appendix 2.

Assessment Guidance

This qualification is assessed through completion of a portfolio of evidence which will be internally quality-

assured by the Centre. EQS (External Quality Support) visits from HABC will also take place until direct claim

status is achieved. Suggested paperwork is available on the HABC website. If a Centre would like to use

alternative paperwork, this must be sent to the quality support team for approval before commencement of

the course.

Please refer to the Assessment Strategy for guidance on use of simulation. This is found on the HABC website.

Following the assessment, a list of results will be provided to the Centre contacts. Certificates for those who

are successful will be dispatched for distribution by the centre contacts.

Age Ranges

These qualifications are approved for delivery to learners aged 16+.

Geographical Coverage

These qualifications are suitable for learners in England, Wales and Northern Ireland.

Assessor Requirements

Assessors for this qualification are required to:

• Have a minimum of seven years varied practical locksmith experience;

• Have recent CPD or evidence of ongoing training; and

• Be employed within the locksmith industry.

No locksmith qualifications are required.

or

• A minimum of five years varied practical locksmith experience;

• Recent CPD or evidence of ongoing training; and

• The British Locksmiths Institute(BLI) exam (or equivalent);

o Associated Locksmiths of America (ALOA);

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o Associated Locksmiths of Ireland (ALOI); or

o Auto Locksmiths Association (ALA).

As required by the overarching Skills for Security Assessment Strategy, assessors must hold, or be working

towards, relevant assessor qualifications. For full information on IQA requirements and guidance, refer to the

Assessment Strategy which is available to download from the HABC website.

Internal Quality Assurance

Internal Quality Assurance staff for this qualification are required to:

• Have a minimum of seven years varied practical locksmith experience;

• Have recent CPD or evidence of ongoing training; and

• Be employed within the locksmith industry

No locksmith qualifications are required.

or

• A minimum of five years varied practical locksmith experience;

• Recent CPD or evidence of ongoing training; and

• The British Locksmiths Institute (BL) exam (or equivalent);

o Associated Locksmiths of America (ALOA);

o Associated Locksmiths of Ireland (ALOI); or

o Auto Locksmiths Association (ALA).

As required by the overarching Skills for Security Assessment Strategy, IQA assessors must hold, or be working

towards, relevant internal quality assurance qualifications. For full information on IQA requirements and

guidance, refer to the Assessment Strategy which is available to download from the HABC website.

Mapping to National Occupational Standards

See Unit Content.

Reasonable Adjustments and Special Considerations

HABC has measures in place for learners who require additional support. Please see the Reasonable

Adjustments Policy.

ID requirements

All learners must be instructed to bring photographic identification to the assessment to be checked by the

assessor. This instruction should be given ahead of the course/assessment when the learner registers and/or

with any pre-course materials.

It is the responsibility of the centre to have systems in place to ensure that the person taking an assessment is

indeed the person they are purporting to be. All Centres are therefore required to ensure that each learner’s

photographic identification is checked before they are allowed to undertake the assessment.

HABC will accept the following as proof of a learner’s identity:

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o Valid passport (any nationality);

o Signed UK photo card driving licence;

o Valid warrant card issued by HM Forces, Police; or

o Other photographic ID card, e.g. employee ID card (must be current employer), student ID

card, travel card.

For more information on learner ID requirements, please refer to the HABC Examination and Invigilation

Regulations contained within the Core Manual.

Progression

Progression routes could include:

• Level 3 NVQ Certificate in Management (QCF); or

• Level 3 Certificate in Management (QCF).

Useful Websites

Apprenticeship Framework

http://www.afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR01548

Skills for Security

http://www.skillsforsecurity.org.uk/index.php

Recommended Training Materials

O’Toole, A, & Shepard, M. Functional Skills Handbook for English Level 1. Highfield.co.uk. Ltd

Sanger, D. Functional Skills Handbook for Mathematics Level 1. Highfield.co.uk. Ltd

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Appendix 1: Rules of Combination

In order to achieve the Level 2 Certificate in Locksmithing (QCF), learners must achieve a minimum

of 31 credits overall.

Learners must achieve:

• All units in the mandatory group;

• A minimum of 3 credits from Optional Group A; and

• A minimum of 11 credits from Optional Group B.

Mandatory Group

Learners must achieve 17 credits from all units in this group.

Unit

reference

Unit Title Level Credit

D/601/9037 Reducing the risks to health and safety at work 2 2

D/601/9040 Communicate effectively with others 2 2

Y/503/9986 Conduct dynamic risk assessments during locksmith activities 2 2

D/503/9987 Key system design and lock assembly 2 6

H/503/9988 Cut and provide keys 2 5

Optional Group A

Learners must achieve a minimum of 3 credits from this group.

Unit

reference

Unit Title Level Credit

K/501/0492 Prepare and maintain equipment and machines 3 3

L/504/0214 Meet Customers’ Needs for Locksmith Information and Advice 2 2

K/504/0303 Maintain security of customers’ keys and records during

locksmith activities

1 1

Optional Group B

Learners must achieve a minimum of 11 credits from this group.

Unit ref Unit Title Level Credit

8

D/503/9990 Provide a complex quotation for security devices and door

hardware

3 7

K/503/9989 Provide a simple quotation for security devices and door

hardware

2 5

A/503/9978 Survey sites to collect information for the specification,

installation and maintenance of security devices and door

hardware

2 6

F/504/0212 Diagnose and Rectify Faults on Security Devices and Door

Hardware

2 6

H/504/0302 Open security devices to gain access to property and

equipment

2 7

J/504/0213 Install Security Devices and Door Hardware 2 7

Barred Units

Learners can take only one of the following two Optional Group B units.

D/503/9990 Provide a complex quotation for security devices and door hardware

K/503/9989 Provide a simple quotation for security devices and door hardware

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Appendix 2: All Units

Unit 1: Reducing the risks to health and safety at work

Unit number: D/601/9037

Credit: 2

GLH: 20

Level: 2

Unit Introduction

This unit introduces the knowledge and skills necessary to reduce risks to health and safety whilst at

work.

Assessment Guidance

This unit must be evidenced using naturally occurring evidence from the workplace. Evidence for

this unit must demonstrate the learner’s consistent competence in the workplace. The unit must be

assessed in accordance with the Skills for Security Assessment Strategy and Guidance.

Simulation is not allowed.

Learning Outcomes Assessment Criteria

The learner will The learner can

1. Understand roles and responsibilities

in the reduction of risks to health and

safety in the workplace

1.1 Define “hazards” and “risks”

1.2 Explain personal responsibilities and legal duties

in respect of health and safety in the workplace

1.3 Identify which workplace instructions are

relevant to the job

2. Be able to assess the risks to health

and safety in the workplace

2.1 Describe the hazards which exist in the

workplace and the safe working practices which

must be followed

2.2 Explain the importance of remaining alert to the

presence of hazards in the workplace

2.3 Identify those aspects of the workplace and

working practices which could harm people

2.4 Assess which of the potentially harmful working

practices and aspects of the workplace present

the highest risks to people

3. Be able to take appropriate action

when risks to health and safety in the

workplace have been identified

3.1 Explain the importance of dealing with, or

promptly reporting, risks

3.2 Identify the responsible people that health and

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safety matters should be reported to

3.3 Describe where and when to get additional

health and safety assistance

3.4 Identify personal scope and responsibility for

controlling risks

3.5 Identify workplace instructions for managing

risks which cannot be dealt with

3.6 Demonstrate dealing with hazards in accordance

with workplace instructions and legal

requirements

3.7 Report to the people responsible for health and

safety in your workplace those hazards which

present the highest risks

3.8 Suggest options for reducing risks to health and

safety to the responsible people

3.9 Report any differences between workplace

instructions and suppliers' or manufacturers'

instructions

4. Be able to maintain health and safety

in his/her own workplace

4.1 Carry out work in accordance with level of

competence, workplace instructions, suppliers or

manufacturer’s instructions and legal

requirements

4.2 Demonstrate behaviour that does not endanger

the health and safety of people in the workplace

4.3 Demonstrate compliance with the workplace

instructions and suppliers' or manufacturers'

instructions for the safe use of equipment,

materials and products


This unit is derived from SFS 2.

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Unit 2: Communicate effectively with others


Credit: 2

GLH: 15

Level: 2

Unit Introduction

This unit develops the knowledge and skills necessary for communicating effectively with others.

Assessment Guidance

Assessment criteria 1.3, 1.4, 2.1, 2.2 & 2.4 must be assessed using naturally offering evidence from

the workplace.

Evidence for this unit must demonstrate the learner’s consistent competence in the workplace. The

unit must be assessed in accordance with the Skills for Security Assessment Strategy and Guidance.


Scope:

AC1.2 - barriers to effective communication

• Environmental;

• Personal; and

• Social.

AC1.3 – communicate with people

• Non-verbal;

• Oral;

• Written;

• Electronic; and

• Telecommunication.

AC2.3 - appropriate precautions in relation to:

• Who might overhear or oversee the information; and

• Who might access the information.

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1. Be able to develop and maintain

communication with people

1.1 Explain why effective communication is an

essential aspect of work in the security sector

1.2 Identify the barriers to effective communication

including:

• those relating to personal differences in

culture, language, gender, literacy levels,

experience, health/illness

• environmental

• social

1.3 Communicate with people in a way that:

• is open and respectful of them as individuals

• is consistent with their level of

understanding, culture, background and

preferred ways of communicating

• is appropriate to the context in which the

communication is taking place

• promotes equality and values diversity

• consistent with relevant legislation, policies

and procedures

1.4 Provide opportunities for people to check their

understanding of the information given to them

and ask questions

1.5 Describe the appropriate action to take to

reduce barriers to effective communication

1.6 Describe how to get support when experiencing

difficulty in communicating effectively

1.7 Describe the importance of making records that

are accurate, legible and complete, contain only

information necessary for the record’s purpose

and are free from labelling and discrimination

2. Be able to maintain the security of

information

2.1 Comply with legislation, policies and procedures

related to the security of information

2.2 Ensure that information is only disclosed to

those who have the right and need to know it

2.3 State the appropriate precautions to take when

communicating confidential or sensitive

information

2.4 Maintain the security of records when handling

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and storing them

2.5 Alert the appropriate person when the security

of information is not being maintained or

information is being misused


This unit is derived from SFS 2.

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Unit 3: Conduct dynamic risk assessments during locksmith activities

Unit number: Y/503/9986

Credit: 2

GLH: 17

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding necessary for a locksmith to undertake a

dynamic risk assessment.

Assessment guidance

Evidence for this unit must demonstrate the learner’s consistent competence in the workplace and

be in accordance with the Skills for Security Assessment Strategy and additional evidence and

assessment requirements in the Locksmithing Annex.

Simulation is not allowed except for assessment criteria 2.7. Where simulation is allowed, this has

to be in accordance with the Assessment Strategy and should be used only when no naturally

occurring evidence is available.

Scope:

AC2.4 - information

• Client instructions;

• Visual and audible inspection;

• Other relevant sources; and

• Briefings.

AC2.7 - relevant people

• The emergency services;

• Colleagues;

• Clients;

• Contractors; and

• The general public.



1. Understand legal and procedural

requirements relevant to dynamic risk

assessments during locksmith activities

1.1 Identify the legislation, regulations, codes of

practice and guidelines relevant to locksmith

dynamic risk assessment

1.2 Identify company procedures and contractual

requirements relevant to locksmith dynamic risk

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assessment

2. Be able to carry out dynamic risk

assessments during locksmith activities

2.1 Comply with the legislation, regulations, codes of

practice and guidelines relevant to locksmith

dynamic risk assessment

2.2 Follow company procedures and contractual

requirements relevant to locksmith dynamic risk

assessment

2.3 Assess the security and safety status of sites,

premises, vehicles and other possessions following

organisational guidelines and procedures

2.4 Conduct a dynamic risk assessment based on

available information

2.5 Maintain own safety and that of others whilst

carrying out dynamic risk assessments

2.6 Explain own limits of authority and responsibility

2.7 Call for assistance from relevant people


This unit is based on SFS LCK 12- Conducting dynamic risk assessments during locksmith activities

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Unit 4: Key system design and lock assembly


Credit: 6

GLH: 50

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding needed by a locksmith for key system

design and lock assembly.

Assessment guidance



assessment requirements for the Locksmithing Annex.

Evidence of a minimum of five different types of key is required.

Simulation is allowed, however this may not be on site. Where simulation is allowed, this has to be

in accordance with the Assessment Strategy and should be used only when no naturally occurring

evidence is available.

Scope:

AC4.5 - key types

• ‘V’ lock;

• Slider;

• Disc tumbler;

• Rotating disc;

• Rotating pin; and

• Stepped.

AC4.5 - locking mechanism

• Cylinder shapes; and

• Lock types.

AC6.10 - tests

• Smooth operation;

• Cross keying; and

• Finish.

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AC6.11 - action

• Adjustment;

• Repair or replacement you carry out; and

• Report details to another person.




requirements relevant to key system

design and lock assembly

1.1 Identify the relevant legislation, regulations,

codes of practice and guidelines relevant to key

system design and lock assembly

1.2 Identify the relevant supplier’s and

manufacturer’s instructions for safe use of

equipment, materials and products

2. Know how to use relevant equipment 2.1 State why it is important to check the safe and

correct operation of equipment

2.2 State how to check the safe and correct

operation of equipment

2.3 State how to deal with equipment that does not

meet requirements

2.4 State why it is important to know what test

equipment is required

2.5 Describe the performance, limitations and

availability of equipment and components that

can be used in the design, assembly and test

3. Know how to design the key suite 3.1 State how to establish the client’s requirements

for key system design

3.2 Describe how to create a matrix in line with the

organisation’s policies and procedures

3.3 State the limitations, constraints and capabilities

relating to key system design within the

organisation

3.4 Describe how a key system is constructed

4. Be able to design the key suite 4.1 Comply with the relevant legislation, regulations,

codes of practice and guidelines relevant to key

system design

4.2 Comply with the relevant legislation, regulations,

codes of practice and guidelines relevant to

manufacturer’s guidelines

4.3 Comply with the relevant suppliers and

manufacturer’s instructions for safe use of

equipment, materials and products

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4.4 Establish customer requirements for the key suite

4.5 Establish suitable manufacturer’s products, key

types and locking mechanisms

4.6 Resolve discrepancies between the customer’s

requirements and what is available

4.7 Take appropriate action if discrepancies cannot

be resolved

4.8 Create a matrix to match the system design in

line with the organisation’s policies and

procedures

4.9 Establish if the system is to be designed in-house

or externally

4.10 Confirm all necessary equipment is available and

complies with relevant safety requirements

5. Know how to assemble and test the

lock

5.1 State why it is important for the component and

materials to be correct and how to confirm this

5.2 State how to create and use a matrix

5.3 State why it is important to create and use a

matrix

5.4 Describe how to identify and carry out relevant

tests on the lock

5.5 Describe the expected operation of the lock and

key being tested

5.6 State how to interpret the test results and the

appropriate action to take

5.7 State how to mark locking mechanism according

to process

6. Be able to assemble and test lock 6.1 Comply with the relevant legislation, regulations,

codes of practice and guidelines relevant to

manufacturer’s guidelines

6.2 Comply with the relevant supplier’s,

manufacturer’s and workplace instructions for

safe use of equipment, materials and products

6.3 Confirm that all components and materials

needed for assembly are available and match key

systems design

6.4 Confirm all necessary equipment is available, in

good working order and suitable for the job

complying with relevant safety requirements

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6.5 Ensure the necessary technical documentation is

available to carry out assembly and test

6.6 Prepare the work station for assembly and test

6.7 Assemble the lock in line with system and

manufacturer’s criteria

6.8 Mark the locking mechanism in line with the

matrix

6.9 Confirm the correct keys operate the lock

6.10 Carry out relevant tests on the lock and key

6.11 Take appropriate action to remedy situations

where the lock and key do not meet their

operational requirement


This unit is based on SFS LCK 5 – Key System design and lock assembly

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Unit 5: Cut and provide keys

Unit number: H/503/9988

Credit: 5

GLH: 42

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding necessary for a locksmith to cut and

provide keys.

Assessment guidance




Evidence of at least two flat blade keys and two lever lock keys is required.

Simulation is allowed. Where simulation is allowed, this has to be in accordance with the

Assessment Strategy and should be used only when no naturally occurring evidence is available.

AC4.3 - equipment

• Key horse;

• Files;

• Key machine;

• Vice;

• Key saw;

• Blank identification book;

• Marking stamps; and

• Key gauge.

AC4.8 - cut

• Code;

• Copy hand;

• To lock;

• Pre-cut; and

• By machine.




requirements relevant to cutting and

1.1 Identify the relevant Health and Safety

requirements for using machinery and equipment

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providing keys to cut keys

1.2 Identify if the key or lock carries any restrictions

or patents according to the organisation’s policies

and procedures

1.3 State where to seek specialist advice and

assistance if required

2. Know how to use relevant equipment 2.1 Describe how to make and use specialist

locksmith tools

2.2 State why it is important for equipment to have a

current calibration certificate

2.3 Describe the capabilities and limitations of the

tools and equipment that you use

2.4 State why it is important to use tools and

equipment correctly

2.5 Identify the correct key machine for each job

2.6 State why it is important to verify and change the

key machine’s settings

3. Know how to cut and provide keys 3.1 Identify different types of keys

3.2 Identify different methods of production of keys

3.3 State what methods to use to identify a key blank

3.4 State how to identify a relevant key blank

3.5 State how to obtain relevant key blanks

3.6 Identify restricted or patented keys and locks

4. Be able to cut and provide keys 4.1 Comply with the relevant Health and Safety

requirements for using machinery and equipment

to cut keys

4.2 Comply with any restrictions or patents according

to the organisation’s policies and procedures to

cut and provide keys

4.3 Confirm the equipment and materials are

available

4.4 Confirm the equipment is calibrated correctly in

line with the organisation’s policies and

procedures

4.5 Report the details of faulty or dangerous

equipment to the relevant person

4.6 Obtain the appropriate key blank

22



4.7 Verify and change the key machine’s settings

4.8 Cut the key using the appropriate method

4.9 Finish the key in accordance with the


4.10 Provide the key in accordance with the


4.11 Complete documentation in accordance with the



This unit is based on SFS LCK 6 – Cut and provide key

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Unit 6: Prepare and maintain equipment and machines

Unit number: K/501/0492

Credit: 3

GLH: 19

Level: 3

Unit Introduction

This unit covers the skills, knowledge and understanding needed to be able to prepare, maintain and

repair machinery, taking into account any health and safety requirements and the possible use of

hazardous materials.

Assessment Guidance

Assessment to be based on naturally occurring evidence or realistic working environment. Evidence

for this unit must demonstrate the learner’s consistent competence in the workplace. The unit must

be assessed in accordance with the Skills for Security Assessment Strategy and Guidance.


Scope:

There is no scope for this unit.



1. Understand how to prepare equipment

and machines for maintenance

1.1 Explain the purpose of a maintenance schedule

plan

1.2 Justify circumstances in which authorisation must

be obtained prior to maintenance

1.3 Research information required for the

maintenance procedure and how it should be

obtained

1.4 Describe methods for preparing equipment and

machines

1.5 Investigate the dangers created by stored energy

and how these should be responded to during

the preparation stage

1.6 Evaluate hazardous chemicals and substances

which may be present and ways in which they

should be dealt with

1.7 Select the type of tools, equipment and materials

required for the maintenance procedure

1.8 Describe the ways, and reasons, for making

24



equipment and machinery safe for dis-assembly

and re-assembly purposes

1.9 Describe the location of stored equipment and

any associated components

2. Understand how to maintain and

repair equipment and machines

2.1 Describe methods for the diagnosis of faults and

the identification of the root cause

2.2 Give a range of routine maintenance

requirements and why these must be adhered to

2.3 Analyse factors which impact on the value of

continuing with the procedure, such as cost of

repair, estimated working life, immediate needs

for the equipment/machinery use

2.4 Describe the reasons and methods for

maintaining equipment and machines

2.5 Investigate the possible consequences of not

maintaining equipment and machines

2.6 Investigate legislative requirements relating to

the maintenance of equipment and, machinery,

and the work area

2.7 Give a range of components that require periodic

replacement and the reasons for this

2.8 Describe procedures for obtaining replacement

components

2.9 Describe safe and appropriate methods of storing

equipment and machinery

2.10 Describe how and where to obtain expert advice

in relation to maintenance

2.11 Describe the necessary post-maintenance checks

2.12 Describe how to keep appropriate records

25



3. Prepare equipment and machines for

maintenance

3.1 Obtain the relevant information and

authorisation for the maintenance procedure –

e.g. manual/maintenance

3.2 Identify the equipment and machines requiring

maintenance – e.g. routine and breakdown

3.3 Make sure the equipment and machines for

maintenance are safe, and completely isolated

from the power source

3.4 Keep the work area safe and in a condition

suitable for the maintenance procedure

3.5 Obtain the appropriate tools and materials for

the maintenance procedures

3.6 Complete the preparation of equipment and

machines for maintenance in accordance with

manufacturer’s instructions e.g.

manual/mechanical

3.7 Identify the relevant components for dis-

assembly and re-assembly purposes

4. Maintain and repair equipment and

machines

4.1 Assess the maintenance requirements based on

the condition and use of the equipment and

machines

4.2 Identify, remove and replace worn and damaged

components in accordance with manufacturer’s

instructions

4.3 Where replacement components are unavailable,

safely store the equipment and machinery, and

take the appropriate action to obtain the suitable

replacements

4.4 Carry out the maintenance in accordance with

manufacturer’s instructions, standard procedure

and legislation

4.5 Identify the need for expert advice and assistance

and promptly refer this matter to the appropriate

member of staff

4.6 Make sure that stored equipment and machines

are safe, secure and appropriately protected

from any adverse conditions

4.7 Carry out the correct tests on completion of the

maintenance procedure to confirm the

machinery/equipment is returned to good

working order

26



4.8 Clean, service and store maintenance tools after

use

4.9 Keep appropriate records

5. Understand and comply with current

health & safety legislation and codes of

practice

5.1 Health and safety in relation to the preparation,

maintenance and repair of equipment and

machines for maintenance and the usage on the

work are

5.2 Select types of protective clothing and the

reasons why it must be worn

5.3 Describe the correct ways of wearing protective

clothing

5.4 Maintain health and safety in accordance with

relevant legislation and codes of practice

6. Understand and work safely with

hazardous chemicals

6.1 Assess hazardous chemicals and substances

which may be present and ways of minimising

leakage

6.2 Describe safe and appropriate methods for

disposing of waste materials

6.3 Minimise dangers from contamination and

hazardous chemicals

6.4 Minimise the escape of substances and dispose

of waste in a safe manner and place – e.g.

hazardous and non-hazardous


This unit is derived from LAN CU28.

27

Unit 7: Meet customers’ needs for locksmith information and advice

Unit number: L/504/0214

Credit: 2

GLH: 16

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding necessary for a locksmith to provide

information and advice.

Assessment Guidance

Evidence for this unit must demonstrate the learner’s consistent competence in the workplace. The

unit must be assessed in accordance with the Skills for Security Assessment Strategy and Guidance.



Scope:

There is no scope for this unit.



1. Be able to provide locksmith

information and advice to meet

customers’ needs

1.1 Explain the legal and organisational

requirements for providing locksmith

information and advice, including current

legislation, regulations, codes of practice and

guidelines

1.2 Describe the organisation’s policy and

procedure on customer service

1.3 Identify customers’ needs and manage

expectations when advising on locksmithing

requirements

2. Be able to resolve customers'

complaints relating to locksmithing

requirements

2.1 Describe the organisation’s procedure for

handling complaints

2.2 Demonstrate how to handle locksmith

complaints


This unit is derived from SFS LCK 1 Meet customers’ needs for locksmith information and advice

28

Unit 8: Maintain security of customers’ keys and records during locksmith activities


Credit: 1

GLH: 8

Level: 1

Unit Introduction

This unit covers the skills and understanding that a locksmith will require to be able to maintain the

security of customers’ keys and records during locksmith activities.

Assessment guidance





Scope:

AC1.1 - site information

• Address;

• Location;

• Means of access;

• Hazards;

• Alarm code; and

• Emergency contacts, including telephone numbers.



1. Understand legal and organisational

requirements relating to security of

customers’ keys and records during

locksmith activities

1.1 Identify current relevant legislation, regulations,

codes of practice, guidelines and product

standards relating to maintaining the security of

customers’ keys, records and site information

1.2 Explain how to maintain the security of customers’

keys by following company procedures

1.3 Explain employer practice with regard to the

security of customers’ records and site information


customers’ keys during locksmith

activities

2.1 Store customers’ keys by following company

procedures

2.2 Retrieve customers’ keys by following company

procedures

2.3 Return customers’ keys following company

29



procedures


customers’ records and site

information during locksmith activities

3.1 Create customer records using an agreed system

3.2 Store customer records securely using an agreed

system

3.3 Retrieve customer records using an agreed system


This unit is derived from SGS LCK 9 Maintain security of customers’ keys and records during locksmith

activities

30

Unit 9: Provide a complex quotation for security devices and door hardware


Credit: 7

GLH: 64

Level: 3

Unit Introduction

Complex quotation context: This unit covers the knowledge and understanding necessary for a

locksmith to identify, record and provide complex quotations to meet the clients’ requirements for

security devices and door hardware, their installation and their maintenance. The breadth and

depth of knowledge required includes explaining product standards and regulations relating to fire

exits, which includes European standards as well as building regulations. The same building

regulations can also apply to quotations for the locks in an access control system.

Learners will be expected, when necessary, to visit clients’ premises. This unit is suitable for learners

who have been working in the industry for some time and have progressed to an appropriate level.

Learners will be expected, if necessary, to be able to work from plans. It is expected that it will take

some time to complete a complex quote and that it is not the type of quote that could be given over

the telephone or verbally.

Learners should be able to use factual, procedural and theoretical understanding to complete tasks

and address problems that, while well defined, may be complex and non-routine.

Assessment guidance


be in accordance with Skills for Security Assessment Strategy and additional evidence and


A minimum of 3 complex quotations is required.

Simulation is not allowed, except for Assessment Criteria 5.7. Where simulation is allowed, this has

to be in accordance with the Assessment Strategy and should be used only when no naturally

occurring evidence is available.

Scope:

AC3.1 – clients (must cover all three)

• Commercial;

• Public;

• Domestic;

31

AC3.1 - methods of communication

• Verbal;

• Written;

• Face-to- face; and

• Electronic.

AC3.1 – requirements

• Products;

• Services;

• Upgrades;

• Personnel; and

• Advice.

AC 3.3 – information

• Costs;

• Installation schedules;

• Responsibilities;

• Specific details;

• Terms and conditions;

• Risk assessments; and

• Method statements.

AC3.4 – quotations

• Plans;

• Procedures;

• Systems;

• Financial budgets; and

• Proposal.

AC 3.5 – limitations

• Personal;

• Organisational

• Legal.

AC3.6 – form of records

• Text;

• Graphic;

32

• Electronic;

• Photograph.

AC5.2 - obtain costs, from

• Suppliers’ catalogues;

• Price lists;

• Labour rates;

• Profit margins;

• Company pricing list; and

� In accordance with company

procedures.

AC5.3 - costs, base calculations on

• Suppliers’ prices;

• Approved NOS costs for labour;

• Profit margins.




requirements for providing a complex

quotation for security devices and door

hardware, their installation and

maintenance

1.1 Explain current legislation, regulations, codes of

practice and guidelines relating to providing

security devices and door hardware, their

installation and maintenance

1.2 State product standards relating to security

devices and door hardware, their installation and

maintenance

1.3 Explain current legislation, regulations, codes of

practice, guidelines and product standards

relevant to providing complex quotations

1.4 Explain organisational policies and procedures for

providing complex quotations for security devices

and door hardware

1.5 Explain the importance of maintaining the

security and confidentiality of all information

2. Understand how to establish and

record clients’ requirements for

providing a complex quotation for

security devices and door hardware,

their installation and maintenance

2.1 Describe how to interpret information from

clients to determine security devices and door

hardware needs

2.2 Explain when to use different communication

methods and why

2.3 Explain why it is important to communicate with

33



clients effectively and promptly

2.4 Explain why accurate details of clients’

requirements for security devices and door

hardware should be stored

2.5 Describe the scope and limitations of actions that

self and organisation can take for security devices

and door hardware

3. Be able to establish and record clients

requirements for security devices and

door hardware, their installation and

their maintenance

3.1 Establish client’s requirements using a variety of

methods of communication

3.2 Analyse client’s requirements to identify relevant

standards and appropriate security devices and

door hardware

3.3 Confirm understanding of information by both

parties

3.4 Deal with gaps in information to ensure there is

sufficient information to prepare the complex

quotation

3.5 Ensure the client understands the scope and

limitations of what the organisation can provide

3.6 Complete records as per organisational

procedures

3.7 Store accurate details of clients’ requirements

4. Understand how to prepare complex

quotations for security devices and

door hardware, their installation and

their maintenance

4.1 Explain the importance of establishing the

feasibility of the client’s requirements

4.2 Identify where and how to access information

from other sources when needed

4.3 Identify the limits of own knowledge and from

where to obtain further specialist assistance

4.4 Explain the importance of accuracy of

information throughout the process

4.5 Explain the importance of ensuring the complex

quotation meets organisational and legal

requirements

4.6 Explain where to find costs of system

components for security devices and door

hardware

4.7 Explain how to select the best option from a

number of possibilities of components and

34



system arrangements

4.8 Explain why specific details of variations, special

requirements, installation arrangements, or other

factors that could affect complex quotations

must be provided

4.9 Explain why it is important to clarify anomalies

and record deviations when calculating costs

4.10 Explain the importance of ensuring that the

complex quotation has sufficient detail and

information to meet requirements

4.11 Explain how the complex quotation meets the

client’s and organisational requirements

5. Be able to prepare complex quotations

for security devices and door

hardware, their installation and their

maintenance

5.1 Establish the contractual responsibilities of

organisation, client and third parties

5.2 Obtain costs of materials and labour for security

devices and door hardware, their installation and

their maintenance

5.3 Calculate costs in accordance with organisational

procedures

5.4 Provide a breakdown of costs for security devices

and door hardware, their installation and their

maintenance

5.5 Provide specific details of variations, special

requirements, installation arrangements, or other

factors that could affect complex quotations

5.6 Provide options in complex quotation for security

devices and door hardware

5.7 Demonstrate how to include a contract in the

complex quotation

5.8 Establish timescales for providing security devices

and door hardware, their installation and their

maintenance

5.9 Maintain the security and confidentiality of all

information throughout

5.10 Complete complex quotation with all necessary

information within time frame


This unit is derived from SFS LCK 2 Identify clients’ security devices and door hardware requirements

35

Unit 10: Provide a simple quotation for security devices and door hardware


Credit: 5

GLH: 43

Level: 2

Unit Introduction

Simple quote context: This unit covers the knowledge and understanding needed by a locksmith to

identify, record and provide simple quotations to meet the clients’ requirements for security devices

and door hardware and their installation. To provide a simple quotation, learners will use

understanding of facts, procedures and ideas to complete well-defined tasks and address

straightforward problems. They will interpret relevant information and ideas, complete well-

defined, generally routine tasks and address straightforward problems, exercising autonomy and

judgement subject to overall direction or guidance. The breadth and depth of knowledge required

for this unit is narrower than that required for complex quotes. For a simple quote it would be

possible to provide an initial quote over the telephone or face-to-face, followed by a written quote if

required. Whilst learners will be working in the industry, they need not have been in the industry for

a considerable period of time.

Assessment Guidance




A minimum of 3 simple quotations is required.


Scope

AC 3.1 – clients (must cover all three)

• Commercial;

• Public; and

• Domestic.

AC3.1 - methods of communication

• Verbal;

• Written;

• Face-to-face;

• Electronic;

36

AC3.1 – requirements

• Products;

• Services;

• Upgrades;

• Personnel; and

• Advice.

AC 3.3 – information

• Costs;

• Installation schedules;

• Responsibilities;

• Specific details;

• Terms and conditions;

• Risk assessments; and

• Method statements.

AC3.4 – quotations

• Plans;

• Procedures;

• Systems;

• Financial budgets; and

• Proposal.

AC 3.5 – limitations

• Personal;

• Organisational; and

• Legal.

AC3.6 – format of records

• Text;

• Graphic;

• Electronic; and

• Photograph.

AC5.2 - obtain costs, from

• Suppliers’ catalogues;

• Price lists;

37

• Labour rates;

• Profit margins;

• Company pricing list; and

• In accordance with company

procedures.

AC5.3 - costs, base calculations on

• Suppliers’ prices;

• Approved NOS costs for labour;

and

• Profit margins.




requirements for providing a simple

quotation for security devices and door

hardware and their installation

1.1 Identify current legislation, regulations, codes of

practice and guidelines relating to providing

security devices and door hardware and their

installation


practice, guidelines and product standards

relevant to providing simple quotations

1.3 Explain organisational policies and procedures for

providing simple quotations for security devices

and door hardware


security and confidentiality of all information

2. Understand how to establish and

record clients requirements for

providing a simple quotation for

security devices and door hardware

and their installation

2.1 Describe how to interpret information from

clients to determine security devices and door

hardware needs

2.2 Explain when to use different communication

methods and why

2.3 Explain why it is important to communicate with

clients effectively and promptly

2.4 Explain why accurate details of clients’

requirements for security devices and door

hardware should be stored

2.5 Describe the scope and limitations of actions that

self and organisation can take for security devices

and door hardware

3. Be able to establish and record clients

requirements for security devices and

door hardware and their installation

3.1 Establish client’s requirements using a variety of

methods of communication

3.2 Identify relevant security devices and door

38



hardware appropriate to the customers’

requirements

3.3 Confirm understanding of information by both

parties

3.4 Deal with gaps in information to ensure there is

sufficient information to prepare the simple

quotation

3.5 Ensure the client understands the scope and

limitations of what the organisation can provide

3.6 Complete records as per organisational

procedures

3.7 Store accurate details of clients’ requirements

4. Understand how to prepare simple

quotations for security devices and

door hardware and their installation

4.1 Explain the importance of establishing the

feasibility of the client’s requirements

4.2 Identify where and how to access information

from other sources when needed

4.3 Identify the limits of own knowledge and from

where to obtain further specialist assistance

4.4 Explain the importance of accuracy of

information throughout the process

4.5 Explain the importance of ensuring the simple

quotation meets organisational and legal

requirements

4.6 Explain where to find costs of system

components for security devices and door

hardware

4.7 Explain how to select the best option from a

range of security devices and door hardware

4.8 Explain why specific details of variations, special

requirements, installation arrangements or other

factors that could affect simple quotations must

be provided

4.9 Explain why it is important to clarify anomalies,

and record deviations when calculating costs

4.10 Explain the importance of ensuring that the

quotation has sufficient detail and information to

meet requirements

4.11 Explain how the quotation meets the client’s and

organisational requirements

39



5. Be able to prepare quotations for


and their installation

5.1 Establish the contractual responsibilities of

organisation, client and third parties

5.2 Obtain costs of materials and labour for security

devices and door hardware and their installation

5.3 Calculate costs in accordance with organisational

procedures

5.4 Provide a breakdown of costs for security devices

and door hardware and their installation

5.5 Provide specific details of variations, special

requirements, installation arrangements or other

factors that could affect quotations

5.6 Provide options in quotation for security devices

and door hardware

5.7 Establish timescales for providing security devices

and door hardware and their installation

5.8 Maintain the security and confidentiality of all

information throughout

5.9 Complete quotation with all necessary

information within time frame


This unit is derived from SFS LCK2 Identify clients’ security devices and door hardware requirements

40

Unit 11: Survey sites to collect information for the specification, installation and

maintenance of security devices and door hardware

Unit number: A/503/9978

Credit: 6

GLH: 52

Level: 2

Unit Introduction

This unit sets out the skills necessary for the learner to carry out site surveys for the specification,

installation and maintenance of security devices and door hardware.

Assessment Guidance

Assessment must demonstrate the learner’s consistent competence in the workplace and be in

accordance with the Skills for Security Assessment Strategy and additional evidence and assessment

requirements in the Locksmithing Annex.

A minimum of 3 surveys is required.


Scope:

AC3.3 - including customer requirements

• Specified in advance;

• Not specified in advance;

• Site details; and

• Performance:

AC5.1 – factors

• Use;

• Occupancy;

• Access; and

• Anticipated alterations to the site.

AC5.1 - site characteristics

• Physical;

• Environmental;

• Hazardous;

41

AC5.2 - site evidence must come from carrying out at least three surveys, covering at least

two of

• Commercial;

• Public; and

• Domestic.

AC5.2 - survey methods that are appropriate to

• Type of security devices;

• Door hardware; and

• Customer requirements.




requirements for carrying out site

surveys for security devices and door

hardware

1.1 Explain relevant legislation, codes of practice and

guidelines for the specification, installation and

maintenance of security devices and door

hardware

1.2 Explain how the current product standards of the

security devices and the door hardware to be

installed are relevant

2. Know how to prepare to carry out site


hardware

2.1 Identify the information needed for preparing the

schedule and specification for security devices

and door hardware

2.2 Explain and how to source the information

needed for preparing the schedule and

specification for security devices and door

hardware

2.3 Explain the importance of having accurate and

up-to-date details of security devices and door

hardware, sites and customer requirements

2.4 Explain how to read simple site drawings

3. Be able to prepare to carry out site


hardware

3.1 List security devices and door hardware

appropriate to the customers’ requirements

3.2 Liaise with other people to survey sites for


3.3 Confirm that all the necessary and correct details

of the customer’s requirements are available to

carry out site surveys

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4. Understand how to survey sites to

prepare specifications for security


4.1 Explain how to carry out surveys, take

appropriate measurements and record relevant

details of surveys

4.2 Explain how to recognise factors that could affect

security devices and door hardware installation

or operation

5. Be able to survey sites to prepare

specifications for security devices and

door hardware

5.1 Recognise and record accurate and relevant

factors and site characteristics that could impact

on schedules, specifications and installation

5.2 Use appropriate methods in line with relevant

codes of practice and standards to carry out site

surveys

5.3 Record all necessary survey data, including

measurements

5.4 Complete all other documentation and records

5.5 Provide a survey in line with relevant codes of

practice and standards within agreed timescales

5.6 Maintain the confidentiality of information, sites

and schedules


This unit is derived from SFS LCK 3 Survey sites to prepare specifications for security devices and door

hardware

43

Unit 12: Diagnose and Rectify Faults on Security Devices and Door Hardware

Unit number: F/504/0212

Credit: 6

GLH: 48

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding necessary for a locksmith to identify and

rectify faults.

Assessment Guidance






Scope:

AC2.1 - nature of faults

• Permanent;

• Intermittent;

• Partial failure; and

• Full failure.

AC3.1 - action to restore performance

• Replacement;

• Repair; and

• Adjustment.



1. Understand current relevant

regulations, codes of practice and

guidelines relevant to the operation,

testing and fault repair of security


1.1 Identify the current legislation, relevant

regulations, codes of practice and guidelines

relevant to the operation, testing and fault repair

of security devices and door hardware.

1.2 Explain the importance of compliance with

current legislation, regulations, codes of practice

and guidelines relevant to the operation, testing

and fault repair of security devices and door

hardware.

44

2. Be able to identify faults with security


2.1 Identify common faults.

2.2 Diagnose the most likely causes of those faults

using logical and systematic processes

2.3 Implement the organisation’s process for

obtaining assistance to diagnose unfamiliar

faults.

2.4 Record diagnosis in line with the organisation’s

policies and procedures

3. Be able to rectify faults in security


3.1 Take appropriate action to rectify a range of

faults and restore performance of security


3.2 Confirm that security devices and door hardware

meet the required performance after a fault

repair.

3.3 Carry out action required to ensure minimum

disruption to the customer

3.4 Label and dispose of faulty components, waste

debris and surplus materials in line with the


3.5 Record repairs in line with the organisation’s

policies and procedures


This unit is derived from SFS LCK 7 Diagnose and rectify faults on security devices and door hardware.

45

Unit 13: Open security devices to gain access to property and equipment

Unit number: H/504/0302

Credit: 7

GLH: 54

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding that a locksmith will require to be able to

open security devices to gain access to property or equipment when applicable keys/codes are

unavailable.

Assessment guidance




Evidence of a minimum of three opening procedures covering at least two opening techniques is

required.



Scope:

AC2.5 - key types

• ‘V’ lock;

• Slider;

• Disc tumbler;

• Rotating disc;

• Rotating pin;

• Stepped; and

• Mechatronic.

AC2.5 - locking mechanism

• Cylinder shapes; and

• Lock types.

AC3.5 – equipment

• Lock identification manual;

• Picking tools;

• Bypass tools;

• Drill;

46

• Drill bits;

• Replacement parts;

• Light source; and

• Viewing equipment.

AC3.6, 5.8 – documentation

• Decoding charts;

• Indemnities; and

• Work sheet.




requirements relating to gaining access

to property and equipment


practice and guidelines relevant to gaining access

to property and equipment

1.2 Define own limitations and capabilities relating to

gaining access to property and equipment within

their role

1.3 Describe the organisation’s policies and procedures

to gain access to property and equipment

2. Know how to plan and prepare to open

security devices to gain access to

property and equipment

2.1 Identify the verification documents that are

acceptable to confirm customer’s identity and

authority to gain access

2.2 Explain how and from where to obtain information

on new products and techniques

2.3 Explain how and from where to obtain additional

information and advice

2.4 State from where to gather relevant

documentation

2.5 Identify suitable manufacturers’ products, key

types and locking mechanisms

3. Be able to plan and prepare to open

security devices to gain access to

property and equipment

3.1 Confirm the customer’s identity and authority to

gain access following the organisation’s policies

and procedures

3.2 Confirm the nature of the problem with the

customer

3.3 Gather sufficient information regarding the

security device to be opened

3.4 Identify the activity required to resolve the

problem

3.5 Confirm that all equipment needed for opening

47



security devices is available and appropriate to the

planned activity

3.6 Complete relevant documentation in line with the


4. Understand how to open security

devices to gain access to property and

equipment

4.1 Describe the methods and processes for gaining

access to property and equipment

4.2 Explain the importance of following opening

processes to minimise risk to self and others


confidentiality of the opening techniques

4.4 Describe the capabilities and limitations of the

tools and equipment

4.5 Explain the importance of using tools and

equipment correctly

5. Be able to open security devices to

gain access to property and equipment

5.1 Establish that the solution to the problem is in line

with the customer’s requirements

5.2 Inform the customer of any changes to the

proposed activity, if required

5.3 Carry out the opening process by following

opening procedures to minimise risk to themselves

and others

5.4 Maintain the confidentiality of opening techniques

during the opening process

5.5 Make good any damage to building, structures or

surfaces as agreed with the customer

5.6 Re-secure the property and equipment in line with

the organisation’s policies and procedures and in

agreement with the customer

5.7 Hand over keys or codes as appropriate in

accordance with the organisation’s policies and

procedures

5.8 Complete documentation accurately in accordance

with the organisation’s policies and procedures


This unit is derived from SFS LCK8 Open security devices to gain access to property and equipment

48

Unit 14: Install security devices and door hardware

Unit number: J/504/0213

Credit: 7

GLH: 58

Level: 2

Unit Introduction

This unit covers the skills, knowledge and understanding necessary for a locksmith to carry out

installation and testing of security devices and door hardware.

Assessment Guidance






Scope:

AC2.1 - documents used for planning and installation

• Specifications;

• Equipment schedules;

• Administration;

• Site plans; and

• Installation instructions.

AC2.2 –available at sites

• Commercial; and

• Residential.

AC2.2 - building materials

• Hard;

• Soft;

• Pre-fabricated components; and

• Asbestos.

AC2.2 - tools or equipment (fixing)

• Hand tools;

• Power tools;

49

• Test tools;

• Templates;

• Personal safety equipment; and

• Consumable items.

AC2.3 - working arrangements

• Timescales;

• Access;

• Accommodation for stores and personnel (where required); and

• Availability of other trades people.

AC4.1 – test

• Electrical;

• Operational; and

• Induced faults.

AC4.1 – action

• Adjustment;

• Repair or replacement you carry out; and

• Report details to another person.



1. Understand current regulations, codes

of practice and guidelines relevant to

the installation of security devices and

door hardware

1.1 Identify the current legislation, regulations, codes

of practice and guidelines relevant to the

installation of security devices and door

hardware

1.2 Explain the importance of compliance with

current legislation, regulations, codes of practice

and guidelines when installing security devices

and door hardware

2. Be able to plan and prepare to install


2.1 Plan and prepare to install security devices and

door hardware

2.2 Confirm that the security devices, hardware,

tools and fixings required for the installation are

available and meet specifications

2.3 Agree working arrangements with customers and

relevant third parties

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2.4 Record and report the details of faulty or

dangerous tools or equipment in line with


3. Be able to install security devices and

door hardware

3.1 Install security devices and door hardware

ensuring the use of correct tools and equipment

3.2 Make good any damage to buildings, structures

or surfaces

3.3 Dispose of waste debris and surplus materials in

line with organisation’s policies and procedures

4. Be able to test and hand over security


4.1 Test to ensure that security devices and door

hardware meet operational requirements in line

with specifications and organisation’s policies and

procedures

4.2 Demonstrate the operation of security devices

and door hardware to intended users

4.3 Complete relevant documents and pass to the

appropriate person maintaining confidentiality in

line with organisation’s policies and procedures


This unit is derived from SFS LCK 10 Install security devices and door hardware

060714 L2 Locksmiths RC amends (Proofed) HABC Level 2 Certificate in Locksmithing (QCF) Introduction...

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