Let’s do this!...Step 1 – Find the telephone socket in your home 14 Step 2 – Connect your Home...

Let’sdo this!Your Home Gateway Quickstart Guide

3Home Gateway Quickstart Guide Contents

Contents

What’s in the box? 4

Important safety stuff 6

What’s your broadband type? 9

Know your Home Gateway 10

What are all the lights and ports for? 10

What’s on the back 11

Next, power up! 12

Switching on your Home Gateway 12

NBN – FTTN/B (Fibre to the Node/Building) 14

Step 1 – Find the telephone socket in your home 14

Step 2 – Connect your Home Gateway 14

Step 3 – You are now connected! 14

NBN – FTTC (Fibre to the Curb) 16

Step 1 – Find your nbn™ connection device 16




NBN – FTTP (Fibre to the Premise) 18

Step 1 – Find your nbn™ connection device 18

Step 2 – Check your nbn™ connection device is powered up 18



NBN – HFC (Hybrid Fibre-Coaxial) 22

Step 1 – Find your HFC connection device 22



NBN – Fixed Wireless 24

Step 1 – Find your Fixed Wireless connection device 24



Origin Fibre 26

Step 1 – Find your Fibre connection device 26



ADSL 28



Step 3.1 – You are now connected! 28

Step 3.2 – If you have an existing home phone 30

Origin Home Phone Service 32

Connecting via WiFi 34

Step 1 – Find your WiFi Details card 34

Step 2 – WiFi information is also on your Home Gateway 34

Got problems? Start here 35

5Home Gateway Quickstart GuideHome Gateway Quickstart Guide What’s in the box?

1. Using your device, scan for the WiFi Network Name (SSID) on the other side of this card.

2. When asked for your WiFi security settings, enter the WiFi Password.

3. There is no Step 3, you’re connected!

Connecting to your Home Gateway

POWER INTERNET ETHERNET

1 2 2.4 53 4WiFi WPS

1 2USB

1 2TELEPHONE WAN DSL

www WAN DSL

WiFi Details

Let’sdo this!Your Home Gateway Quickstart Guide

WiFi Network Name (SSID)

ORIGIN–XXXXXX XXXXXXXX

MA

TW-0

0097

-000

Rev

6

NetComm Product WarrantyProduct WarrantyIf you are a consumer, NetComm offers a two (2) year warranty on fixed broadband products commencing from the date of purchase. This warranty, which NetComm offers to you as a customer, is in addition to your statutory rights set out below.

Statutory WarrantyOur goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There is a major failure to comply with a consumer guarantee when:

• You would not have purchased the product if you had known about the problem;

• The product is significantly different from the description, sample or demonstration model you were shown;

• The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time;

• The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time; or

• The product is unsafe.

If you purchased our goods in New Zealand and are a consumer you may also be entitled to similar statutory guarantees, which are in addition to the Product Warranty. For more information on this, please refer to https://www.consumerprotection.govt.nz/general-help/guide-to-buying-smart/warranties/. This document only provides information regarding the Statutory Warranty that applies in Australia.

What must I do to claim my Product Warranty or Statutory Warranty?ISP provided products

If you have been provided your product by an internet service provider (ISP), you should contact your ISP and not NetComm about warranty claims. The information below applies to NetComm Fixed Broadband products that have been purchased through a retail store.

Non-ISP provided products

If you have purchased your product from a retail store, you can make a warranty claim at

http://support.netcommwireless.com/warranty-info

To submit a warranty claim, you will need the date of purchase. Make sure you have your proof of purchase details to hand.

Proof of PurchasePlease retain a copy of the proof of purchase (such as an invoice or receipt) for your NetComm product. The proof of purchase is required to confirm that your product is still covered by the Product Warranty.

Return Authority (RA)If you experience a hardware fault go to http://support.netcommwireless.com/return-authority and fill out the required details. Our NetComm Customer Care team will issue you an RA number after the fault has been verified. Goods that are sent to NetComm without RA number will not be accepted for warranty claim.

WiFi Password

What’s in the box?

Home Gateway

RJ45 Ethernet cable

Power supply (12V/2A)

RJ11 telephone cable

WiFi Details card

Warranty card Quick Start Guide

7Home Gateway Quickstart Guide Important safety stuff

• This device is designed for indoor use only.

• Place the device in a central location for the best WiFi performance.

• Do not restrict airflow around the device.

• The device is air cooled and may overheat where airflow has been restricted.

• Always allow minimum clearance of 5cm around all sides and the top of the device.

• Do not cover, do not put in an enclosed space, do not put under or behind large items of furniture. Your device may become warm during normal use.

• Only use the power supply unit that came with the device.

• You should immediately stop using the power supply unit if the cable or power supply unit is damaged.

• There are no user-serviceable components in the device.

• Do not attempt to disassemble, repair, or modify the device.

Important safety stuff

• Always treat your device and its accessories with care and keep it in a clean and dust-free place.

• Do not expose your device or its accessories to open flames.

• Do not drop, throw or try to bend your device or its accessories.

• Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.

• Do not paint your device or its accessories.

• Please check local regulations for disposal of electronic products.

• Arrange power and Ethernet cables in a manner such that they are not likely to be stepped on or have items placed on them.

Location Airflow Product handling

Power supply

Service

• Do not leave your device and its accessories within the reach of small children or allow them to play with it.

• Your device contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.

• The device contains a transmitter and a receiver. When it is on, it receives and transmits RF energy.

• The device conforms with the radio frequency (RF) exposure limits adopted by the Australian Communications and Media Authority.

Small children

RF exposure

• Do not place this device in direct sunlight or any hot areas.

• The safe operating temperature of this device is between 0° and 40°C.

• Do not allow this device to come in contact with any liquid or moisture.

• Do not place this device in any wet or humid areas such as the kitchen, bathroom or laundry rooms.

Environment

9Home Gateway Quickstart Guide What’s your broadband type?

POWER INTERNET ETHERNET

1 2 2.4 53 4WiFi WPS

1 2USB

1 2TELEPHONE WAN DSL

www WAN DSL

What’s your broadband type?Okay, here’s your first technical bit. You’ll need to know what kind of broadband you have, as each has slightly different set up instructions. You’ll either have:

• nbn™

• Fibre

• ADSL

Your welcome email lets you know your exact broadband type. If you can’t find it, just give us a call on 1300 508 830 and we’ll let you know.

Once you have that info, jump into pages 10-13, and then we’ll guide you through the right setup.

Access type Page

nbn™ – FTTN/B (Fibre to the Node/Building) 14

nbn™ – FTTC (Fibre to the Curb) 16

nbn™ – FTTP (Fibre to the Premise) 18

nbn™ – HFC (Hybrid Fibre-Coaxial) 22

nbn™ – Fixed Wireless 24

Origin Fibre 26

ADSL 28

11Home Gateway Quickstart Guide Know your Home Gateway

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

What are all the lights and ports for?At first glance, you’re probably thinking your Home Gateway looks complicated. While it is a powerful piece of technology, the good news is, it’s actually really simple to navigate. Here’s what all those lights mean:

Off Steady green Blinking green

Power* The power is switched off

Your gateway is powered on –

Internet Your gateway is not connected

Your gateway is connected –

Ethernet 1–4

No device attached to Ethernet port

A device is plugged in

Data is being transmitted

WiFi 2.4 or 5 WiFi is turned off WiFi is enabled WiFi is in use

Telephone 1–2

Origin Home Phone is not connected

Your phone service is ready

Your phone service is in use

WAN or DSL – WAN or DSL port is connected

WAN or DSL port is connecting

Know your Home Gateway

InformationSerial number and other information about your gateway

Power connectionThe power adaptor connects here

Telephone portsFor your Home Phone service

WAN portBlue port for some nbn™ and Fibre connection types

Power on/offTurn the gateway on or off

DSL portsFor some nbn™ and ADSL connection types

Factory resetHold the button for 10 seconds to perform a factory reset

WPSConnect Mesh WiFi extenders

Ethernet portsYellow ports to connect your computer and other network devices

What’s on the backAll the important connection ports and details are on the back of your Home Gateway.

The Power light will turn red for a few minutes when it is switched on*

13Home Gateway Quickstart Guide Next, power up!

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

Home Gateway

Next, power up!

Switching on your Home GatewayOnce we’ve let you know your service is active, you’ll need to connect your Home Gateway to a powerpoint, using the power adaptor.

Then switch your Home Gateway on using the power button on the side of the device.

In many of the diagrams in this guide you will see a yellow Ethernet cable plugged into the back of your Home Gateway.

The colour of the Ethernet cable doesn’t really matter; it may be yellow, blue, green or even black.

Power up!

15Home Gateway Quickstart Guide NBN – FTTN/B (Fibre to the Node/Building)

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

Important! Do not use a line filter/splitter (from your old ADSL service) when plugging in the grey telephone cable.

NBN – FTTN/B (Fibre to the Node/Building)

Step 1 – Find the telephone socket in your homeFind the telephone wall socket in your home. They’re most commonly found in the main living room, bedroom or even kitchen.

If your telephone wall socket looks different to the diagram see page 35.

Step 2 – Connect your Home GatewayConnect one end of the grey telephone cable directly into your telephone wall socket, and the other end into the grey DSL port on your Home Gateway.

Once you switch on your Home Gateway it will automatically connect and begin configuring itself. This may take 20 minutes or so to complete.

You can now connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by WiFi (see page 34 for details).

Step 3 – You are now connected!

Laptop, tablet, mobile

Home Gateway

Telephone wall socket

Computer

17Home Gateway Quickstart Guide NBN – FTTC (Fibre to the Curb)

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

RESET GATEWAYWALL SOCKETPOWER

RESET GATEWAYWALL SOCKETPOWER

NBN – FTTC (Fibre to the Curb)

You’ll know your nbn™ FTTC connection device is online once the lights on top of the device turn a solid blue. The LAN light may flash when transferring data, this is fine.

Step 3 – Connect your Home GatewayNow plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the yellow Gateway port on your nbn™ connection device.




Step 1 – Find your nbn™ connection devicenbn™ will have sent you a white connection device which looks similar to the diagram. You will need to plug the black power cord into a powerpoint and switch it on.



Home Gateway

nbn™ connection device

Step 2 – Find the telephone socket in your homeFind the telephone wall socket in your home. They’re most commonly found in the main living room, bedroom or even kitchen. Plug one end of the grey telephone cable into the wall socket and the other end into the port labelled “wall socket” on the nbn™ connection device.

Computer

19Home Gateway Quickstart Guide NBN – FTTP (Fibre to the Premise)

POWER

OPTICAL

ALARM

UNI-D 1

UNI-D 2

UNI-D 3

UNI-D 4

UNI-V 1/

2

UPDATE

UNI-V-1 UNI-V-2 UNI-D-1 UNI-D-2 UNI-D-3 UNI-D-4

Power and optical lights should be green

nbn™ connection device without cover

Press clips on sides to open

NBN – FTTP (Fibre to the Premise)

Step 1 – Find your nbn™ connection devicenbn™ will have installed a connection device inside your home somewhere, and it most likely has a cover over it. It will often be found in your garage, but could also be inside a wardrobe, a cupboard or under your stairs.

You need to connect your Home Gateway to this nbn™ connection device. You may have to remove the cover to access the ports.

Step 2 – Check your nbn™ connection device is powered up2.1 First remove the cover on the nbn™ connection device (if it has a cover). Press the 2 clips on either side and lift the cover at an angle to remove it.

2.2 Ensure that the included power cable from the port on the bottom of the nbn™ connection device is secure and that the other end is plugged into a powerpoint and switched on.

2.3 After a few minutes you should notice the POWER and OPTICAL lights on the front of the device turn solid green. If the OPTICAL light remains red or is off (after 30 minutes), please contact our customer support team.

nbn™ connection device with cover

21Home Gateway Quickstart Guide NBN – FTTP (Fibre to the Premise)

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

UNI-V-1 UNI-V-2 UNI-D-1 UNI-D-2 UNI-D-3 UNI-D-4 POWER


Step 3 – Connect your Home GatewayNow plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your nbn™ connection device. Please try UNI-D1 port first, but it may also be UNI-D2, UNI-D3 or UNI-D4.





Home Gateway

Computer

NBN – FTTP (Fibre to the Premise)

23Home Gateway Quickstart Guide NBN – HFC (Hybrid Fibre-Coaxial)

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

RESET

POWER

UN

I-DI

RESET

POWER

UN

I-DI

POWER

DOWNSTREAM

UPSTREAM

ONLINE

Coaxial wall outlet

You’ll know that your nbn™ HFC connection device is online when the POWER, DOWNSTREAM, UPSTREAM and ONLINE lights turn solid green.

NBN – HFC (Hybrid Fibre-Coaxial)

Step 1 – Find your HFC connection devicenbn™ may have already installed (or sent you) a HFC connection device somewhere in your home which looks like this diagram.

Ensure your connection device is plugged into the powerpoint and there is a coaxial cable plugged from the device into the coaxial wall outlet.

Step 2 – Connect your Home GatewayNow plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D1 port on your nbn™ connection device.





nbn™ connection

deviceHome Gateway

Computer

25Home Gateway Quickstart Guide NBN – Fixed Wireless

UNI-D1 2 3 4WAN

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

ODU

SIGNAL STRENGTH

STATUS

Step 1 – Find your Fixed Wireless connection deviceIf you have a Fixed Wireless connection, nbn™ will have installed an external antenna outside your home. Inside your home there will be a small connection device with a cable plugged into a wall outlet (which connects to the outside antenna).



Outdoor antenna


Home Gateway

NBN – Fixed Wireless

Ensure this connection device is correctly plugged in and the POWER and STATUS lights are green (the STATUS light may be flashing, this is fine).

Step 2 – Connect your Home GatewayNow plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the UNI-D port on your Fixed Wireless connection device. Please try UNI-D1 port (on the left side) first, but it may also be UNI-D2, UNI-D3 or UNI-D4.


You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by WiFi (see page 34 for details).


Important! The outdoor antenna has been installed in a specific place to give you the best signal, so it is important not to put anything in front of it, move it, paint it or tamper with it in any way. Computer

27Home Gateway Quickstart Guide Origin Fibre

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

Otherwise, look for a device in your garage, inside a cupboard, under your stairs or elsewhere that looks similar to the diagrams above.

Step 2 – Connect your Home GatewayNow plug the yellow Ethernet cable into the blue WAN port on your Home Gateway and the other end into the Ethernet port on your connection device. The port may be yellow or another colour and there might be 1 to 4 ports – try port 1 first.

If you have an Ethernet wall socket, plug the yellow Ethernet cable directly into the Ethernet wall socket rather than the connection device.


You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports on your Home Gateway, or by WiFi (see page 34 for details).


Origin Fibre

Step 1 – Find your Fibre connection deviceIf your home has been cabled with ‘smart wiring’ your Fibre connection device is most likely located in a cabinet outside, and you simply need to look for an Ethernet wall socket inside somewhere to connect your Home Gateway.

OrHome Gateway

Fibre connection device

Ethernet wall socket


Computer

29Home Gateway Quickstart Guide ADSL

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

ADSL

Step 1 – Find the telephone socket in your homeFind the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but sometimes they’re in the kitchen area.

Step 2 – Connect your Home GatewayConnect one end of the grey telephone cable directly into your telephone wall socket, and the other end into the grey DSL port on your Home Gateway.

If your telephone wall socket looks different to the diagram, see page 35 for a suggestion.


You can connect your computer directly with an Ethernet cable using any of the 4 yellow Ethernet ports, or by WiFi (see page 34 for details).

Step 3.1 – You are now connected!



Home Gateway

Computer

If you are planning to use your existing landline telephone service, please see step 3.2 on page 30 for details.

31Home Gateway Quickstart Guide ADSL

1 ABC 2 DEF 3GHI 4 JKL 5 MNO 6PQRS 7 TUV 8 WXYZ 9

- +0 #Volume

MENUINT INT MENU

12:00PM

MAY 20

12:00PM

MAY 20


0 #

HOME

HOME

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

DSL

PHO

NE

LINE

Step 3.2 – If you have an existing home phoneIf you are using ADSL and have an existing home phone you will need to install an ADSL filter to ensure your service works correctly (you may need an extra grey telephone cable as well). They can be purchased at most major electronics and computer stores.

Connect one end of the supplied grey telephone cable into the DSL port of the ADSL filter and the other end into the DSL port of your Home Gateway.


Home Gateway

Home phoneConnect another grey telephone cable into the LINE port of the ADSL filter and the other end into your telephone wall socket.

Finally, connect your existing home phone cable into the PHONE port of the ADSL filter.

Computer


ADSL filter

Only for ADSL connections

ADSL

33Home Gateway Quickstart Guide Origin Home Phone Service

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX


- +0 #Volume

MENUINT INT MENU

12:00PM

MAY 20

12:00PM

MAY 20


0 #

HOME

HOME

Origin Home Phone ServiceIf you have ordered an Origin Home Phone Service you will need to plug your phone into your Home Gateway.

Connect one end of the grey telephone cable into the TELEPHONE 1 port on your Home Gateway and the other end into your telephone handset.

Origin Home Phone Service

Home GatewayHome phone

Porting an existing phone number to OriginIf you’ve asked us to port your existing phone number to an Origin Home Phone service, please allow up to 10 days after your nbn™ service is active for this porting process to complete.

We’ll send you an email to confirm when it is ready to use.


Computer

35Home Gateway Quickstart Guide Got problems? Start here

WiFi Details

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

POWER

DSL WAN

USB 12.4 WPS

RESET 5G WPS

ETHERNETTELEPHONE

4 3 2 12 1

http://192.168.20.1

Home Gateway

xxxxxxxxxxorigin

ORIGIN-XXXXXX

XXXXXXXXXX

WiFi Network Name (SSID)

ORIGIN–XXXXXX XXXXXXXXWiFi Password

Adaptor

Older telephone wall socketsIf your home has an older style wall socket (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson 605 to RJ11 adaptor that allows you to plug in a modern phone cable. These adaptors can be purchased at most electronics and computer stores.

• Power off your Home Gateway and any attached equipment.

• Check that your Home Gateway has been plugged in correctly.

• If you have an nbn™ connection device, check that it is switched on.

• Double check you have followed the correct cabling instructions for your nbn™, Fibre or ADSL connection. It is really important to ensure the cables are plugged into the correct ports.

• After 2 minutes, power on your Home Gateway by pressing the power button on the side.

• The automated setup and connection process can take up to 20 minutes to complete. The Internet light will turn solid green when it has successfully connected.

• If you are connecting your device using WiFi, try ‘forgetting’ the connection and following the WiFi steps again.

• If you are still experiencing connection issues please contact us.

Have you tried these things?

WiFi PasswordWiFi Network Name

WiFi Password

Step 2 – WiFi information is also on your Home GatewayIf you cannot find your WiFi Details card, they can also be found printed on the back of your Home Gateway.

Step 1 – Find your WiFi Details cardYou will find an orange card inside your Home Gateway box with your WiFi information.

Using your device, scan for the WiFi Network Name (SSID) on this orange card.

Enter the WiFi password exactly as printed on this orange card. The X’s in this example will be unique to your Home Gateway.

Connecting via WiFi Got problems? Start here

We get it. It’s so annoying when technical glitches happen. But they’re usually relatively easy to solve. Here’s a rundown of the most common issues – but if none of this helps, get in touch on 1300 508 830 and we’ll look into it.

Need help? Contact us.

[email protected]

1300 508 830

Let’s do this!...Step 1 – Find the telephone socket in your home 14 Step 2 – Connect your Home...

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Transcript of Let’s do this!...Step 1 – Find the telephone socket in your home 14 Step 2 – Connect your Home...