Leicester College - ESF Free Skills Training

leicestercollege.ac.uk

Skills Support for the Workforce

Free

training

for your

staff** Eligibility

criteria apply

Benefits to your Business• Increase profitability• Improve productivity and effectiveness• Save costs and improve efficiency• Flexible choice of training and delivery• Training on your site• Improve staff skills• Increase employee motivation and retention• Free of charge

Benefits to your employees• Learn, new and relevant skills• Improve your performance• Increase your personal development and careers prospects• Progression opportunities onto apprenticeships and accredited training

How does it work?We will work with you to develop specific bite-size training or full level qualifications to fit your individual business needs. The training programmes will support your individual employees to improve their skills and competencies. The majority of training will be delivered in the work-place to minimise time away from the job.

Which businesses?• Any business within Leicester and

Leicestershire which employs up to 250 staff• For larger companies we can still deliver

this training, however costs may apply

Which employees?• Aged 19 and above• Working eight hours or more per week• There are no formal entry requirements

What types of training?Business

Caring Professions

Hospitality and Food

IT

Leadership and Management

Mentoring

Retail and Warehousing

Sport

Teacher Education

More training can be added to suit your needs

Easy, flexible and free training for your business

2 To discuss your training needs call us on 0116 224 2240 or email [email protected] Skills Support for the Workforce 3

This publication is available in accessible formats eg, large print, Braille and audio. In addition, the College can help with the translation and understanding of the information contained in this publication upon request.Please call our Customer Service Centre on 0116 224 2240.

Whilst every care has been taken to ensure that all of the information contained in this publication is accurate at the time of printing, Leicester College is continually evaluating its services to meet the needs of its learners and employers. As a consequence, training, fees, timings, resources and facilities may be subject to change without prior notice. Please visit our website leicestercollege.ac.uk for the most up-to-date information.

Develop your employees to improve their existing skills and knowledge through learning in the work-place.

This training is fully funded

by the European Social Fund (ESF)

so there is no cost to your

business

STOP PRESS

Volunteers

can undertake

this training

* Eligibility

criteria apply

ESF Free Skills Training


Business Improvement Techniques Level 2Course Code: C2264Appropriate for employees in the manufacturing sector, working across a broad range of areas.

There are two pathways. Process improvement and quality improvement. The units cover areas such as safety and team working, application of workplace organisation techniques, carrying out lead time analysis, carrying out set up reduction techniques and carrying out mistake/error proofing.

Information Advice and Guidance Skills Level 3Course Code: C2752IAG skills cover the full one to one interview process from developing the relationship with a client to completing an action plan.

The course covers four units. How to establish communication skills, • how to support the client to make use of

the service • how to develop and sustain the interaction • how to complete an action plan with the client.

Positive Customer Service Practice Level 3Course Code: C2300This training is ideal for employees who want to enhance their career prospects in a Customer Service field. It covers how you communicate in the customer service field to how you deal with problems and queries.

Your employees will learn how to utilise good customer service practice learning the theoretical perspective as well as how to apply this in practice.

Pharmacy Technician Introduction Level 3Course Code: C2271 This is ideal for employees who want to enhance their career prospects in Pharmacy. Your employees will complete a wide range of Pharmacy topics:

• professional development in pharmacy • communicating in pharmacy • pharmacy law, ethics and practice • selling over the counter medicines.

Flexible dates and times throughout the year. Free training: eligibility criteria apply.

BuSInESS

CARInG PRoFESSIonS


Cleaning Supervision Certificate Level 2Course Code: C1203The course aims to develop your skills and knowledge and progression within the cleaning industry.

A wide range of units related to the cleaning industry can be covered. Units are agreed between your employer and assessor which meet your current job role. Health and Safety is also covered.

Food Manufacturing Certificate Level 2Course Code: C1165This qualification has several pathways which cover all the processes of food manufacture. The pathways are flexible to account for people working in large food automated establishments.• production control units: aimed at individuals

who are working on automated and non automated processes.

• food sales and service: aimed at individuals who work at front/back of house food outlets.

• support units: aimed at individuals who work within a support description such as quality assurance.

• common operation units: aimed at people who do repetitive job roles such as making sandwiches.

• bakery operation units: aimed at people who work within automated and craft bakeries.

Flexible Training for IT Level 2Course Code: C2702Your employees will complete three units:• Word processing: Study a range of basic word

processing software tools and techniques to produce appropriate, straightforward or routine documents.

• Spreadsheet software: Use a range of basic spreadsheet software tools to produce spreadsheets.

• Presentation software: Create text based or diagram based slide shows and lecture notes.

Flexible Training for IT Level 3Course Code: C2703Your employees will complete two units: • Word processing: how to use an advanced range of

word processing software tools and techniques to produce complex word documents using referencing features, advanced mail merge techniques and macros.

• Spreadsheet software: use a range of advanced spreadsheet software tools and techniques to produce complex spreadsheets using complex formulas and functions, manipulation of charts, create scenarios and macros and link worksheets and work books.


InFoRMATIon TECHnoLoGyHoSPITALITy And Food

8 Skills Support for the Workforce 98 To discuss your training needs call us on 0116 224 2240 or email [email protected]

ILM Leadership and Team Skills Award Level 2Course Code: C2635The course is designed to give your employees a basic knowledge of the various roles, functions and responsibilities of a team leader. The course will cover: • understanding the role and responsibilities of the

team leader • be able to seek feedback on workplace

performance to identify strengths, weaknesses and areas for improvement

• induction and coaching in the workplace • how to integrate new members in the team • know how to coach individuals in the team.

Flexible Training for Team Leaders Level 2Course Code: C2268This training is designed for team leaders with a degree of authority for managing resources, looking to motivate their team members as well as achieve agreed outputs.

You will study three units in Management skills: • set objectives and provide support for

team members. • plan, allocate and monitor work of a team • make effective decisions.

ILM Leadership and Management Award Level 3Course Code: C2636This course is ideal if your employees want to develop their abilities in managing or leading teams but have no formal training. The course will cover:• problem solving and decision making• describe a problem, its nature, scope and impact• gather and interpret information to solve a

problem• evaluate options to make a decision• monitor and review the implementation and

communication of decisions • understanding training and coaching in the

workplace:• understand how to provide training appropriate

to the workplace.

Flexible Training for Managers Level 3Course Code: C2269This is ideal for employees who want to enhance their career prospects in Management. It has been designed for new managers to help consolidate skills and knowledge as they start on the first rung of management.

For practising first-line managers, this will further develop their management and leadership skills, build business knowledge and boost career prospects.


LEAdERSHIP And MAnAGEMEnT


Advanced ManagementLevel 3Course Code: C2298This training is ideal for employees who want to enhance their career prospects in the Management field.

Your employees will learn how to utilise good management practice learning the theoretical perspective as well as how to apply this in practice.

Team Leading and Management Communication Level 3Course Code: C2297Employees can study between one to three units in a wide range of Management skills. You will study • Manage own professional development • plan, allocate and monitor the work of the team • manage customer service in own area of

responsibility.

You have great flexibility in the choice of units you study as these will be tailored to suit both your needs and your employer’s business.

Human Resource Management Level 3Course Code: C2299This training covers how employees can ensure compliance to legislation and addressing performance issues. Employees will learn how to utilise good management practice.

They will also study how to communicate information and knowledge, support disciplinary problems, address performance issues and ensure compliance to legislation.

Flexible Training for Warehouse and Storage Level 2Course Code: C2267This training has been designed for team members doing general Warehousing duties as part of their normal job role.

You will study: • developing working relationships.• health and Safety• using equipment to perform work tasks.These are the main titles that you could work towards but we can adapt this around your job role which suits both you and the employer.


RETAIL And WAREHouSInG


Flexible Training for Warehouse and Storage Level 3Course Code: C2306This training has been designed for team members who are looking to progress to a team leader or management role.

You will study three units in Warehousing and Storage which could include: • supervise the receipt, storage or dispatch of goods• Health and Safety and security• provide leadership for your team.

Flexible Training for Retail Level 2Course Code: C2266This training is ideal for employees who want to enhance their career prospects in Retail and has been specifically designed for team members doing general Retail duties as part of their normal job role.

You will study three units in Retail Sales which could include: • help customers choose products in a

retail environment• deal with customer queries and complaints• process payment for purchases.

Flexible Training for Retail Level 3Course Code: C2305This training has been designed for team members doing general Retail duties as part of their normal role.

You will study three units in Retail Sales including. • helping customers choose specialist products • demonstrating products to customers• promoting food or drink products by offering

samples to customers.

understanding Sales Level 2Course Code: C2753This course covers units looking at concepts such as the sales cycle, customer behaviour in face to face sales and telesales and the impact of reliable customer service on sales.

You will cover: • face to face sales including techniques, tactics

and tips • selling by inbound telephone sales • delivering reliable customer service.



Advanced Leisure Management Level 3Course Code: C2296From leadership and management your employees will learn how to manage their own development, deal with health and safety, set objectives for their team and improve the customer experience.

Mentoring nCFE Award Level 2Course Code: C0720This qualification will help your employees to gain an insight into the role and practice of mentorship, be clear about mentor/mentee relationships and develop specific skills and understanding in order to be a mentor.

Assessing Vocationally Related Competence Award Level 3Course Code: C0716This is for practitioners who assess the demonstration of competence in a work environment using a variety of assessment methods, which must include observation, examination of work products and questioning learners.

The practical unit is based on experiential learning and involves building a portfolio of evidence from assessment activities carried out with learners.

Competence in the Work Environment Award Level 3Course Code: C0715This is a knowledge-only award for those who are starting their journey as an Assessor, or for those who need to know about assessment practice but who are not currently practicing in a work environment.

The course consists of four two–hour workshops which will cover the principles and practices of assessment in both the workplace and learning environments. You will explore competence-based assessment techniques as well as those used in vocationally-related taught programmes.


TEACHER EduCATIon

SPoRT


Education and Training Award Level 3Course Code: C0706The course provides an introduction into teaching in the lifelong learning sector and is experiential in approach, integrating theory with practice. There are two parts to the course, one theoretical and one practical.

The evidence for this course will be collected via video recordings of discussions in class as well as written tasks and assignments. You will also be required to keep a reflective journal and plan, present and evaluate a micro-teach session.

Principles and Practice of Assessment Award Level 3Course Code: C0714This is a knowledge-only Award for those who are starting their journey as an Assessor, or for those who need to know about assessment practice but who are not currently practicing eg a starting point for aspiring Assessors or a professional development qualification for managers, HR or Quality Assurance personnel.

Internal Quality Assurance Assessment Award Level 4Course Code: C0726This course will cover internal quality assurance of the assessment process from within a centre or organisation, by sample planning, monitoring and advising on the practice of assessors.

This includes both the verification of competence-based qualifications and moderation of taught programmes in a learning environment.

understanding the IQA Award Level 4Course Code: C0717This is a knowledge-only award for those who are starting their journey as an internal quality assurance practitioner or for those who need to know about internal quality assurance but who are not carrying out quality assurance themselves.

The course will cover: • context and principles of internal quality

assurance• how to plan internal quality assurance• techniques and criteria for monitoring the quality

of assessment• how to maintain and improve the quality of

assessment• how to manage information relevant to quality

assurance• legal and good practice requirements.


Apprenticeship GrantsNew apprenticeship grants of £1,500 have been provided to encourage employers to recruit 16 to 24 year olds to new apprenticeship positions.

Which employers can benefit from these Age Grants?These grants are available to businesses with up to 1,000 employees as long as you have not employed an apprentice in the last 12 months.

When will these Age Grants be available?The revised AGE 16 to 24 Grant is available now until December 2014 for employers who are able to offer a job opportunity to a young person.

Don’t miss this opportunity as there are only limited grants available.

How will employers receive the grant?Employers will receive the grant in one payment of £1,500 once a qualifying apprentice has completed 13 weeks “in-learning” on their Apprenticeship programme. You can claim grants for up to ten new apprentices.

The payments will be administered by the National Apprenticeship Service through their approved training provider network (ie Leicester College) who will manage the payments and paperwork.

To apply for an age grant is simple and straight forward. Call Leicester College on 0116 224 2240 or email us on [email protected] and we will arrange for one of our Training Consultants to visit you.

Your vacancy will be advertised on the National Online Apprenticeship Vacancy Database, which is a free service that will match all suitably qualified candidates interested in an Apprenticeship with all current live Apprenticeship vacancies.

Eligibility criteria apply and limited funds available

Skills Support for the Workforce 1918 To discuss your training needs call us on 0116 224 2240 or email [email protected]

An apprenticeship with Leicester College offers a nationally-recognised training scheme, which benefits both the employer and the learner. They have been developed by employers and tailored to meet the needs of specific industries.

An apprenticeship or an advanced apprenticeship enables your employee to work towards achieving qualifications in a chosen specialism relevant to their job. At the same time, they gain the skills and knowledge which will increase productivity and effectiveness in the workplace.

other benefits for your organisation include:• increased skill levels across the organisation• enhanced morale and staff retention• increased ability to respond to customer needs• reduction in the likelihood of accidents or waste• structured training relevant to the job• increased bottom line.

As an employer, you will play an important role in training the apprentice and there will be three-way communication between you, the apprentice and the College.

Ongoing support is provided by both tutors and assessors both in the College and in the workplace.

Leicester College ensures that, alongside the standard training, improvement of Functional Skills, including English, maths and ICT, are included for free within the apprenticeship programme.

If your apprentice is under 19 they may be eligible for fully-funded training through the Skills Funding Agency. For over 19s, you may need to make a small contribution to the cost of workplace visits, training and assessment, support, study packs, registration and certification.

What do the different levels mean?There are three levels of apprenticeship:

• Intermediate Level Apprenticeships are equivalent to GCSE level (Level 2).

• Advanced Level Apprenticeships are equivalent to A level (Level 3).

• Higher Level Apprenticeships are equivalent to Higher National Certificate and diploma levels (Levels 4 and 5).

Progress from ESF free skills training onto an Apprenticeship

The average lifetime earnings of our learners increase significantly with higher levels of qualifications

level 2

£623,655

level 3

£717,664

level 4

£1,070,769

EMSI Economic Value Report 2013

“The economic contribution of Leicester College to the local business community in Leicester city and Leicestershire is £269.3 million per year”EMSI Economic Value Report October 2013

Skills Support for the Workforce

Winner 10/11

©Copyright, Leicester College, February 2014, 16506.

Abbey Park CampusPainter StreetLeicesterLE1 3WA

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To discuss your training needs call us on 0116 224 2240, email us on [email protected] or visit www.leicestercollege.ac.uk

Free

training

for your

staff*

* Eligibility crit

eria apply

Leicester College - ESF Free Skills Training

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