Learning 2013:

Beyond The Classroom Barbara Benson – Pillsbury Winthrop Shaw Pittman, LLP

Alison Michels – Microsoft Corporation

Agenda

Changing Trends in Law Firms

Identifying Your Audience

Different Approaches to Learning

Conventional

Unconventional

Learning on Demand

Tools of the Trade

Future Trends

Barbara Benson Training & Quality Assurance Manager

Pillsbury Winthrop Shaw Pittman, LLP Professional Services Center

Nashville , TN 16 Offices 1500 Users

“It is not the strongest of the species that survive or the most intelligent, but the ones who are most responsive to change”

– Author Unknown

Changing Trends in Law firms

Know Your Audience

Demographics

Work Habits

Culture

Conventional Approach

Lunch and

Learn

One on Ones

Walking the

Floors Tips

Tip Examples

Unconventional Approach

Peer teaching

Subject matter

expert

Cross platform

training

Games

Learning on

Demand…virtually!

eLearning

Learning

Management

System

Firm Intranet

SharePoint

mLearning

iPads, iPhones

Androids

Mac iOS

YouTubing

Tools of the Trade

One-on-Ones

MS Lync 2010

Microsoft Remote Admin

Group Training – remotely

Adobe Connect

WebEx Training Center

Video Libraries/LMS

Future Trends

Enterprise Social Allison Michels

Learning & Development, Yammer at Microsoft

Twitter - @anicole87

Enterprise social quiz

Always-on

consumers use

an average of

devices every

day.

4

Enterprise social quiz

of

companies are

deploying at least

one social

software tool.

72%

Millennials will make up 75%

of the American workforce by 2025

Inside your business employees want to harness information, connect, engage, and work together in new ways

72% of

companies are

deploying at least

one social software

tool

Outside your business empowered customers have more information and want to connect in new ways

Always on—

Consumers use

an average of 4 devices every day

20% of online

consumers expect a response within one hour via social media

Business & Consumer

Enterprise social Rise of the powerful consumer is driving business transformation

Employees need to extend and connect networks across the firewall to partners and customers

Companies with >1000 employees

average more data than the US

Library of Congress

>235terabytes

> 1.5B

people around the globe have a social networking account

Enterprise social and your business

Transform your business from the inside out

Active Directory

Learning & Development

Opportunity

Connector

Curator

Community

The Social Organization: How to Use Social Media… Gartner Research

Social Learning is not new

Community & Peer based

learning

Recognize and embrace

informal learning

Weave social into

existing formal programs

Just in Time vs Just in

Case

Social Learning

is NOT the same

online learning Providing a variety

of opportunities for

people to learn

regardless of

where they is

engagement is still

key!

ILT, Webinar,

eLearning etc.

Just in Time Learning

Social Learning provides the ability to obtain

information at the moment that its needed.

Learning in an enterprise social network can happen:

Asking questions and providing answers

Searching existing conversation and content

Reading conversations as they unfold

Discovering the experts

1-2-3 Yammer’s Social Learning Model

-1- Examine Current

Situation

-2- Identify

Opportunities

-3- Iterate, Iterate,

Iterate…

How to do YOU get involved?

But it can be messy?

Mentoring, gamification and rewards, clear objectives, easy to

get to resources

What if people teach each other bad habits?

Peer to Peer learning is already happening – help point

objectives in the right directions

Be active in the community and conversations.

Provide opportunity for people to share their expertise and

amplify their message.

Evaluating Social Learning?

Does it need to be evaluated?

What methods should be used?

Examples of

Measuring Social Learning

Current New ways

Smile sheets Likes, Messages, Replies

Course attendance Network engagement

Course completion Student content creation

60 Day review Instant feedback and reaction

Little or no follow up coaching Continued community support

Unknown feedback for course

design from students

Real-time feedback allowing for

adjustments to be made

Talk heard around the water cooler Written anecdotes of success

Training analytics Ties directly to business

measurements

Social Learning in Action

Montifore Hospital

North Carolina Dental School

Red Robin – Yummmversity

So now what?

How do you plan on using technology, tools and methods

to support learning beyond the classroom in 2013?

What have you learned about social that you could apply

within your environment?

So now what?

Look at your existing methods and see where social can

be added

Take 1 program and use a social tool to supplement the

activity

Use it for your own work – be the champion

Seek other opportunities with Onboarding, Mentorship,

Leadership Development

Questions???