Leading PSI Bason Launch

8/3/2019 Leading PSI Bason Launch

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Co-creating for a better society

Christian Bason, Director, MindLab


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From random innovation to a conscious andconscious andconscious andconscious andsystematic approachsystematic approachsystematic approachsystematic approach to public sector renewal

From managing human resources to buildingbuildingbuildingbuilding

innovation capacityinnovation capacityinnovation capacityinnovation capacity at all levels of government

From running tasks and projects to orchestratingorchestratingorchestratingorchestratingprocesses of coprocesses of coprocesses of coprocesses of co----creationcreationcreationcreation, creating new solutions withpeople, not for them

From administrating public organisations tocourageouslycourageouslycourageouslycourageouslyleadingleadingleadingleading innovation across and

beyond the public sector.


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Why innovation? -> How innovation?

Random, luck -> Strategic, systematic

Expert-driven creation > Co-creation

Public sector innovation is becoming adiscipline, and co-creation is a key approach...


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1. Paying a price for politics

2. Anti-innovation DNA

3. Fear of divergence

4. Wheres the citizen?

5. An orchestra without a conductor

6. Leading into a vacuum: the 80/20 rule


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CCCCOURAGE

CCCCAPACITY

CCCCONSCIOUSNESS

CCCCO-CREATION


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How to develop a shared language of innovation?

CCCCONSCIOUSNESS

CCCCOURAGE

CCCCAPACITY

CCCCO-CREATION


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MindLab


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Implementation ValueIdea


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Productivity[efficiency; eg highercase load per employee]

Service experience[citizens

satisfaction withservices delivered]

Results[changes resulting fromthe activities of thepublic organisation,

eg health, employmentand growth]

Democracy[eg participation, transparency

and accountability]


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Heuristic AlgorithmMystery

Martin (2009)


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How to build the ability to innovate at all levels?

CCCCOURAGE

CCCCONSCIOUSNESS

CCCCO-CREATION

CCCCAPACITY


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How to run an effective process of innovation?

CCCCOURAGE

CCCCAPACITY

CCCCONSCIOUSNESS

CCCCO-CREATION


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The systematic process of creatingnew solutions with people, not forthem:

Broader scope of peoplepeoplepeoplepeople [citizens+]

New mode of knowledgeknowledgeknowledgeknowledge [qualitative, first-hand]

Different kind of processprocessprocessprocess [design-driven]


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Citizens, business, NGO, government...

Policy planners, systems developers,administrators, operators, front line staff...

Suppliers, partners, advisors...

Academia, wild cards...

Decision-makers...


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CREATING ANEW FUTURE

INFORMING ABOUTTHE PRESENT STATE

MANYFEW

Quantitative

surveys

Co-creationworkshops

Crowdsourcing

Qualitative

research


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AnalysisAnalysisAnalysisAnalysis(Splitting)

SynthesisSynthesisSynthesisSynthesis(Putting together)

RationalLogicalDeductiveSolutionsThinking it throughSingle disciplineCausality

EmotionalIntuitiveInductiveParadigms, platformsRapid prototyping(thinking throughdoing)

Multiple disciplinesImpact

After Banerjee / Stanford d.school


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Boland & Collopy (2004)


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Reconfiguring the problem space

Citizen-centric

Visualisation

Experimental

Zooming in & out


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Knowing

Analysing Synthesising

Creating

Citizen-centredresearch

Pattern

recognition

Idea generation

LearningChallengingthe problem

Project

scoping

Visualisation Concept

development

Selection

Testing

Prototyping

Framing

Scaling

Identifying insights

Implementing


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MetodeMetodeMetodeMetode


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Co-creation

Co-productionProfessionalsproduce

Expertscreate


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More ideas, fasterMore ideas, fasterMore ideas, fasterMore ideas, faster

CostCostCostCost----efficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will workefficient solutions that are tested and will work

Rehearsing the futureRehearsing the futureRehearsing the futureRehearsing the future strengthens implementationstrengthens implementationstrengthens implementationstrengthens implementation


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What is the role of public leadership?

CCCCOURAGE

CCCCAPACITY

CCCCONSCIOUSNESS

CCCCO-CREATION


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C. Otto Scharmer, MIT


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Leading PSI Bason Launch

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