Leadership and BusinessDevelopment

Coaching to improve.

Elaine Reddy

Business Background

•Two schools of thought –

•Rigid individualisation

•Staff

•Coaching and development

•Staff and stakeholders

Only athletes need coaches!

What do coaches do?

• Have you coached/improved the performance of a member of staff?

•Have you coached a resident/client?

Coach or mentor?

Objective Facilitator or Subject Expert

• When?

A model for coaching

• GROW

•Goal•Reality•Options•Will

• S seek to understand• H hone the goal• O objectives• O options and action planning• T try it out• S success review

Coaching Models SHOOTS

Examples of goals

• Increase bed occupancy by 10%• Increase outings by 10%• Increase activities undertaken by 10%• Decrease staff turnover by 10%• Decrease complaints by 5%• Decrease wastage by 10%• Increase referrals by 10%

•Try working through the model

Theory vs Practice?

•Lots of models for coaching

•SHOOTS•POWER•GAINS•STEER•CIGAR•OSCAR

•I can provide more information or access HCPA training.

Can coaching be used with stakeholders?

•Community Chest exercise

• Do you still think coaching is for athletes only?

•Do you think you have changed your attitude to coaching?

•Do you think you may want to find out more about coaching skills?

•One thing you will take away from this session?

Your final thoughts!