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Leadership & Team Management

Total Marks: 30 Last Date: 07 Jan, 2013

Topic:Communication

Learning Objectives:

To make the students practically understand the importance of verbal and non verbal

communication

To enable the students to think critically in dealing specific people.

Mr. Salman is a training officer in a large telecommunication company. He is going to make the

presentation to the board of Governors (BOG) on annual budget for training. Before that, he has

analyzed the members of the BOG and came to know that two members believe that enough

money is already spent on training while other two members have not yet made up their minds.

He intends to give an oral presentation using white board and marker to convince BOG to

approve the budget.

Requriement:

You are required to suggest him best verbal ways to properly communicate his ideas and what

nonverbal communication skills should be used when dealing with the two members who feel

that too much money is already being spent on the training budget

Answer:

Mr. Salman is facing a situation in which he has to persuade his board of governors for

appropriating a budget for training of employees when two members of the BOG are of the view

that enough has been spent on the training while rest of the two members have not made their

mind. Now, Mr. Salman, in order to persuade the two members who are with the mindset that

enough has been spent on training, the effective verbal communication skills would be requiredto demonstrate. For this purpose, in addition to the three Ps of vocal tuning-pace, pitch, and

pauses- one more P should be incorporated in the verbal communication: passion. Moreover, thearticulation of the sentences should be adequate. The concrete facts, along with the Interesting

and effective vocal elements will be instrumental in persuading the two members of the BOG.

Furthermore, while starting to present, Mr. Salman should start with what the members need toknow. He should limit the amount of information up to the need of the presentation. In addition

to above said tactics, he should use the following verbal communication tools:

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A. Relatively permanent features of language:

1. Individualityby using idiosyncratic linguistic/paralinguistic traits (handwriting, voice

quality, turns of phrase, pet words, recurring syntactic patterns, etc.) in unselfconscious

utterances a particular user of language is identified as an individual and a unique human being,

B. discourse, which includes variation given by

a) medium,

b) participation,

C. relatively temporary features of language:

1. Province

2. Status

3. Modality

4. Singularity involves, in contrast with the constraint of individuality, a deliberate use of

some linguistics features for the purpose of achieving a specific effect.

In order to persuade the members of BOG who have not made their mind yet, the non-verbal

communication would best work. This mainly include:

A. Body Language or KinesicsMr. Salman should communicate by showing hands open, fully facing the members andboth feet planted on the ground represents that he is accepting the messages. While

conversating with the members, he should lean forward in order to accept or reject the

message. The face of Mr. Salman should be amicable. His forehead be relaxed withtranquil eyebrows & nose and concentrated eyes would communicate the strong positive

message to the members so that they may be convinced with the information you

provided. The convincing factor would be multiplied if there is smile on his face with

well dilated lips.

B. Clothing or Artifactual CommunicationThe formal dressing of Mr. Salman will have multitude impact on the members of BOG.