Leaders as Communicators Enhance your communication style to engage and inspire

Which thought leaders inspire you?

2Our inspiration

Who are you?In pairs, take a couple of minutes:

• Without saying what job you do, have a chat about who you are and what

you’re like.

3Personal impact and influence

What is your first impression?In your pairs give feedback to your partner:

• What is your first impression?

• What did you notice about what they said, their tone, their body language?

• How did you feel about them when they had finished their introduction?

Personal impact and influence 4

Emotional IntelligenceFive elements make up emotional intelligence:

Self

Self awareness

Self regulation

Motivation

Social

Empathy

Social skills

5Personal impact and influence

Connect then lead …. Amy J.C. Cuddy, Harvard Business School

What is your body language telling you?

6Personal impact and influence

Take the challengeTake ten minutes as a group to consider what communications approach you

would take in these challenges, and why.

• Inform your team of a change in roles and responsibilities

• Address a performance challenge with a member of staff

7Personal impact and influence

What gets you out of bed in the morning?

2.62.4

4.2

4.64.54.7

1.6*

5.7*5.5*

0

1

2

3

4

5

6

Job (33%) Career (32%) Calling (35%)

Need for more work/life balance

Life satisfaction

Job satisfaction

Communicating a purpose

Source: Wrzesniewski, McCauley, Rozin (1997) * significant to p<0.5 for Calling vs. Job/Career

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What makes you a leader?

9Communicating a purpose

Communicating purpose and vision

Why we’re here

Where we’re going

Communicating a purpose 10

In pairs (3 minutes)

Pitch your vision to your

partner

Individually (3 minutes)

What is your vision for

your team?

Communicating purpose and vision

Give honest feedback (2 minutes each)

• My understanding of your team vision is…

• I noticed that your vision linked to the business objectives…

• One thing to improve your communication would be…

• You know your team is engaged because…

• Your tone of voice and body language was…

Communicating a purpose 11

Communicating purpose and vision

Now each chose a specific individual from your team and repeat your vision to

them.

Get feedback on how this was different.

Communicating a purpose 12

Engage for Success

Strong Strategic

NarrativeEmployee Voice

Engaging

ManagersIntegrity

Engage for Success 13

Employee VoiceIs all about a meaningful relationship with employees. This means:

• Their views are actively sought

• They can speak out and challenge

• They are given recognition and praise

• They feel they are listened to and that their opinions count and make a

difference

Engage for Success 14

Team briefing? Please make it engaging!

Engage for Success 15

Civil Service People Survey 2015: results by question Civil Service benchmark score Change in score

2012

2013

2014

2015

'12 to '1

3

'13 to '1

4

'14 t

o '15

Employee engagement

B50. I am proud when I tell others I am part of [my organisation] 53% 56% 59% 57% +3 +3 -2

B51. I would recommend [my organisation] as a great place to work 46% 45% 49% 47% -1 +4 -2

B52. I feel a strong personal attachment to [my organisation] 44% 46% 48% 47% +2 +2 -1

B53. [My organisation] inspires me to do the best in my job 41% 43% 45% 44% +2 +2 -1

B54. [My organisation] motivates me to help it achieve its objectives 38% 40% 43% 42% +2 +2 -1

Exercise • The nominated team leader has received the results of the Civil Service

People Survey. You are having a meeting to discuss the results.

• One of you will lead the conversation – to provide a team briefing and gain

views from the team.

• Members of the team are to treat this as if they are in the workplace taking

part in a team briefing.

16Engage for Success

Recognise any of these listening habits?

17Engage for Success

The Advice GiverMay jump in too quickly before

the speaker has the chance to

articulate their thoughts

The FakerThey nod but its clear they aren’t

listening

The interrupterThey can’t wait for you

to finish

The Rebuttal MakerListens only to find a rebuttal

The Dominating SpeakerUses the message only to get their

point across

The Intellectual or Logical

ListenerThey are interested in what’s behind

the message and are judging based

on what they already know

Applying your learning to organisational change

Group asks questions to

clarify

Group considers options

Individual considers

options with support from

the group

Individual decides what steps they are going to take

Present your challenge(2 mins)

Applying your learning 18

Thank you

We hope you enjoyed the training!

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Close 19