LeadDesk database description
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Presentation Database description (very short version) Background: LeadDesk is the industry-leading platform for call center, inside sales and telemarketing operations. More than 1 million calls handled each week. LeadDesk platform includes (A) All-in-one software for call centers and telesales team, (B) Control & communication solution for product owners with outsourced call centers, (C) Database of B2B and B2C contact information. Contact [email protected]
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Transcript of LeadDesk database description
PresentationDatabase description (very short version)
Background:LeadDesk is the industry-leading platform for call center, inside sales and telemarketing operations. More than 1 million calls handled each week. LeadDesk platform includes (A) All-in-one software for call centers and telesales team, (B) Control & communication solution for product owners with outsourced call centers, (C) Database of B2B and B2C contact information.
Contact [email protected]
Tables that connect campaigns/calling lists/products/agent groups/agents together Description Call logging/agent tracking/reporting Description Orders Description Inbound operations and stats Description
Customer features (calendar and scripting results) Description
agent_groups Agent group names activitys Agent activity history order_states Order statuses inbound_calls Incoming call logs cal_meeting Calendar feature
agent_groups_agents Agent group relations agents_activity Agent activity history orders Orders with order id inbound_extensions Available extensions cal_meeting_information Calendar feature
agent_groups_campaigns Agent group relations agents_history Agent activity history orders_products Ordered products inbound_queues Available queues cal_participants Calendar feature
agents Agent list call_logs Call log table (in+out) orders_products_options Product selections inbound_queue_skills Agent skill relations cal_project Calendar feature
calling_lists Calling lists callbacks Callback logs orders_state_history Order change log inbound_skills Agent skills
calling_lists_campaigns Calling list relations agents_skills Agent skills manuscripts Scripting feature
campaigns Campaign list agents_status Agent statuses (readiness) manuscripts_pages Scripting feature
campaigns_products Product relations agent_queue Current queue data manuscripts_results Scripting results
contacts All contact data manuscripts_result_values Scripting results
contacts_modified Contact data history manuscripts_transitions Scripting results
customers Phone number lists
productgroups Product grouping
productgroups_campaigns Product group relations
productgroups_products Product group relations
products Products/forms
products_options Products/forms details
products_options_properties Products/forms details
reasons Call results
General database structure overview
call_logs
1 rivi = 1 puhelu
1001;2012-04-18 12:34; not answered;....
Customers
1 rivi = 1 soittolistan numero
1001; ”Eskon kännykkä”;04012345671002; ”Eskon lanka”;0501234567
Contacts
1 rivi = 1 soittolistan asiakas
”Esko Esimerkki; Testikatu 1”
orders
1 rivi = 1 tilaus”Esko tilaus;2012-04-18”
Orders_products
1 rivi = Tilauksen yksi tuote”Lehtitilaus 12kk”
Orders_products_options
1 rivi = 1 tilauksen yhden tuotteen yksi valinta”12kk”;”4 erässä”
Agents
1 rivi = 1 agentti
1007;Agentti XYZ;Etunimi Sukunimi
Campaigns
1 rivi = 1 agentti
1020;Kampanja Lehtimyynti;
Contact_id
Agent_id Campaign_id
Orders_products_id
Order_id
EXAMPLE: Call logs and orders (relations)
