Latosha L.

Long&

This is my

Résumé

I am a

This is me

Studied here….

Earned these….

Became extremely proficient in this…..MS Word

Process TextFormat Characters

Place & Align Text

Tabs Commands

Headers & Footers

Watermarks

Styles & Templates

Edit Text

Generate OutlineHTML & HyperlinkCreate Tables

Mailings

MS Excel

Record & Run Macros

Create & Manage Workbooks

3-D References

V & H Look-up

Pivot Charts & Tables

Import & Export Data

Conditional FormattingWorking With RangesAudit Formulas

IF, And, Or Statements

Analyzing Data

Forecast ValuesWork Group Collaboration

Create & Modify Charts

MS Access

Creating Table

Defining Primary KeyDefining Composite Key

Datasheet RelationshipsComplex Query

Pivot Objects

Look-up Fields

Calculated ControlsImport & Export Excel

Create Reports

Control Data Entry

Create Forms

Utilize Design View

Administrative Skills

Proven written and oral communication skills

Proficient in managing business correspondence

Ability to organize personal work priorities

Knowledge of filing and updating records

Light bookkeeping knowledge

General office procedural knowhow

Strong ability to use standard business software and applications

Ability to research and analyze data effectively

Ability to work independently and as part of a team

Excellent customer Service orientation

Work History

Busy Bear Childcare, St. Louis, MO 2001-2008- Owner/Director

Facilitated a positive environment.

Created Filing System maintained client records

Followed state mandated procedures and laws

Promoted Busy Bear Childcare through aggressive marketing campaign

Maintained book keeping, financial records, and daily accounting of business

Provided ongoing customer service insuring the satisfaction of each family

Composed business correspondences

Designed Contractual Agreements & Handbook

Managed staff of 2-4 employees

The Saint Louis Hilton at the Ballpark, St. Louis, MO 2012-Present- Concierge Attendant

Handel guest relations for Hilton Honors Members

Practice four core standard received multiple perfect score secret shop reports

Communicate knowledge of local attractions to leisure and business travelers

Service each guest on a one-to-one basis

Expedited conflict resolution resolved concerns quickly

Performed daily inventory of alcoholic beverages

Work cross departmentally to insure guest needs are meet

Maintained foodservice lounge for HHonors Members

Completed shift paperwork when necessary

Personal Interest

Contact Information

latoshalong@yahoo.com