Lanham, MD - RCN
8
Transcript of Lanham, MD - RCN
FCC Unit ID # Description Job Title Vacancies
11832 Maryland Construction Maintenance Tech 3 1
11832 Maryland CPE Warehouse Technician 1
11832 Maryland Customer Satisfaction Technican 3 4
11832 Maryland Dispatcher 1 1
11832 Maryland Enterprise Sales Representative 2
11832 Maryland Manager, Construction 1
11832 Maryland Sales Engineer 2
11832 Maryland Supervisor, Dispatch 1
11832 Maryland Supervisor, Small Business 1
11832 Maryland Supervisor, Technical Support 1
11832 Maryland Supervisor, Warehouse 1
11832 Maryland Transport Technician 1
11832 Maryland Technical Support Resource 1 1
Total 18
FCC/EEO Program Annual Record
Location - Lanham, MD
Full Time Vacancies - 76.172(b)(1)
July 15, 2012 through July 14, 2013
Exhibit 22 - Page 1
Location - Lanham, MD
Name of Source Address City State Zip Phone email Contact Name
Cable360.net 4 Choke Cherry Road, 2nd Floor Rockvillle MD 20850 301-354-2000 [email protected] Shannon Nelligan
Careerbuilder.com 200 N. Lasalle Chicago IL 60611 773-353-2617 [email protected] Andrew Carpenter
Congresswoman Holmes-Norton Job Fair 529 14th Street, NW, Suite 900 Washington DC 20045 202-783-5065 [email protected] William B. Washington
DC Jobs.com 1001 Connecticut Avenue, NW, Suite 909 Washington DC 20036 202-338-2288 [email protected] Krystle Kumferman
Men Aiming Higher Inc. Job Fair 12138 Central Avenue, Suite 157 Mitchellville MD 20721 301-358-0589 [email protected] Darryl Barnes
Monster.com 622 Third Avenue, 37th Floor New York NY 10017 212-548-8345 [email protected] Stacey Shub
Prince Georges County MD Workforce Exchange 1100 Mercantile Lane, # 100 Largo MD 20774 301-618-8413 [email protected] Hasan Majied
Randstad 4875 Glenn Dale Road Bowie MD 20720 301-860-0618 Deborah [email protected] Deborah Zoerkler
RCN.com 10000 Derekwood Lane Lanham MD 20706 301-531-2900 [email protected] Debora Lewis
RCN Internal Job Posting System 10000 Derekwood Lane Lanham MD 20706 301-531-2900 [email protected] Debora Lewis
RCN Payment Center 1304 F Street, NW Washington DC 20004 202-250-7822 [email protected] Maritza Villafane
RCN Channel 8 10000 Derekwood Lane Lanham MD 20706 301-531-2900 [email protected] Debora Lewis
TESST College of Technology 4600 Powder Mill Road Beltsville MD 20705 301-586-4027 [email protected] Ryan Lee
Tri-Lan, Inc. 1904 Eastwood Road, Suite 210 Wilmington NC 28403 910-256-1888 x 101 [email protected] Walter George
Triumph Marketing, LLC 2631 Grande Valley Blvd, Suite 17210 Orange City FL 32763 352-234-3302 [email protected] Racheal Hannah
FCC Annual Report
Recruitment Sources Utilized for Vacancies Filled - 76.1702(b)(2)
July 15, 2012 - July 14, 2013
Exhibit 22 - Page 2
Outreach Efforts Sponsor Date Description
Job Fair Men Aiming Higher & Prince Georges's County Workforce Services 08/16/12 Customer Satisfaction Tech 3, Supervisor of Technical Support
Job Fair DC Congresswoman Eleanor Holmes-Norton 08/23/12 Customer Satisfaction Tech 3, Supervisor of Technical Support
RCN Website RCN Ongoing All available positions
RCN DC Payment Center RCN Ongoing All available positions
RCN TV (Channel 8) RCN Ongoing All available positions
Employee Referral Program RCN Ongoing All available positions
NCTI Certification
RCN Ongoing Establishment of NCTI Rewards Program (one time payments and raises) for technicians taking
certification courses to acquire skills for higher level positions.
SCTE Certification RCN Ongoing Certification training for Technicians
Employee Training RCN Ongoing
Code of Business Conduct training for all employees. RCN's EEO policies are reviewed at this
time.
Employee Training RCN Ongoing Respectful Workplace Training - All Employees
Employee Training RCN 7/ 24/12 -7/25/2012 Ceridian's Delivering Outstanding Customer Service Training
Employee Training RCN 9/11/2012 - 9/13/2012 Aurora Virtual Hub Equipment Training
CST's & SMTs Technician Training RCN 11/13/12 - 11/29/12 New Smartphone and Workforce Automation Training
CST's & SMTs Technician Training RCN 12/6/2012 Safety Training for Technicians - Ladders
CST's & SMTs Technician Training RCN 1/3/2013 Safety Training for Technicians - Hard Hats
Management Training RCN 1/23/2013 Ceridian's Conducting Performance Appraisals Training
CST's & SMTs Technician Training RCN 2/7/2013 Safety Training for Technicians - Hand Tools
Employee Training RCN 2/19/2013 - 2/20/2013 Network Infrastructure Management System Training
CST's & SMTs Technician Training RCN 3/7/2013 Safety Training for Technicians - Animal Encounter
Employee Training RCN 4/1/2013 - 4/2/2013 RCN Hosted Voice Training
Management Training RCN 4/24/2013 UltiPro Time and Attendance Managment Training
Management Training RCN 5/15/2013 - 5/16/2013 UlitPro Manager Self Service Training
CST's & SMTs Technician Training RCN 6/6/2013 - 6/27/2013 TiVo Mini and Stream Training
RCN Corporation
Location - Lanham, MD FCC General Recruitment Report - 76.1702(b)(3)
July 15, 2012 through July 14, 2013
Exhibit 22 - Page 5
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Customer Satisfaction Technician 3 0 0 0 6 0 0 1 0 0 7 0 0 18 2 0 23 0 0 8 0 0 1 0 0 1 1 0 0 0 0 1 0 0 1 0 0 2 1 1 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 3 0 0 0 0 0 0 1 0 0 3 0 0 7 0 0 12 1 1 6 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 3 1 0 0 5 1 1 0 0 0 9 0 0 13 0 0 35 2 0 2 0 0 0 0 0 2 0 0 0 0 0 0 0 0 1 0 0 2 0 0 3 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 3 1 0 0 4 2 1 1 0 0 4 0 0 20 0 0 18 2 0 0 0 0 1 0 0 0 0 0 0 0 0 4 0 0 1 0 0 2 0 0 0 0 0 0 0 0 0 0 0
Dispatcher 1 1 0 0 6 1 1 4 0 0 18 0 0 108 4 0 15 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Sales Representative 4 3 1 2 0 0 0 0 0 1 1 0 7 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Sales Representative 2 1 0 1 0 0 0 0 0 1 0 0 4 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0
Manager, Construction 1 0 0 1 1 1 1 1 0 4 0 0 19 0 0 7 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0
Sales Engineer 7 2 1 0 0 0 0 0 0 0 0 0 4 1 0 2 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Sales Engineer 4 4 0 0 0 0 0 0 0 2 0 0 6 2 0 5 0 0 0 0 0 0 0 0 1 1 1 0 0 0 0 0 0 1 0 0 1 0 0 1 0 0 0 0 0 0 0 0
Supervisor, Dispatch 1 0 0 2 2 1 0 0 0 4 0 0 16 1 0 7 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Supervisor, Technical Support 1 1 0 3 3 1 2 0 0 6 0 0 12 0 0 9 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 3 0 0 1 0 0 0 0 0 0 0 0
Transport Technician 0 0 0 3 0 0 0 0 0 9 3 1 23 1 0 20 0 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0
Technical Support Resource 1 1 1 1 1 0 0 1 0 0 6 0 0 16 1 0 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0
Totals 24 12 3 34 10 6 11 1 0 74 4 1 273 12 0 172 9 1 20 0 0 2 0 0 7 2 1 0 0 0 7 0 0 9 0 0 19 2 2 5 0 0 0 0 0 0 0 0
Construction Maintenance Tech 3 1 0 0 3 2 0 2 2 1 4 0 0 12 1 0 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0
CPE Warehouse Technican 1 0 0 2 0 0 3 1 1 4 0 0 39 0 0 15 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0
Supervsior, Small Business 0 0 0 0 0 0 1 1 1 4 0 0 6 0 0 9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0
Supervisor, Warehouse 0 0 0 2 0 0 1 1 1 16 0 0 70 0 0 11 1 0 2 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 2 0 0 0 0 0 0 0 0
2 0 0 7 2 0 7 5 4 28 0 0 127 1 0 38 2 0 3 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 4 0 0 4 0 0 0 0 0 0 0 0
Payment
Center
RCN Channel
8
Professional
JobBoard/Busin
ess Referral
Monster.com/Ind
eed.com
Newspaper/Billb
oard
Job Titles of Positions Filled
With Internal Hires
Word of Mouth
Prince George's
County Workforce
Exchange/UE Job Job Titles of Positions
Filled with External
Hires
FCC Annual Recruitment Source Evaluation - 76.1702(b)(4) Lanham Market
Third
Party/Staffing
Agencies
CareerBuilder
.com
RCN Employee
Referral Program
RCN Internal
Candidate
Former RCN
Employees
FCC Applicant Source Report - 76.1702(b)(4)
July 15, 2012 through July 14, 2013
Walk-in/Open
HouseJob FairsRCN.com
Local College
Boards
Exhibit 22 - Page 4
Referral Type # of Applicants # of Interviewees # of Hires
Former RCN Employee 7 2 1
Monster.com/Indeed.com 400 13 0
RCN.com Website 210 11 1
Payment Center 0 0 0
Internal Candidates 18 6 4
Job Fairs 23 0 0
County Workforce Exchange/UE Job Board 3 0 0
Local College Job Boards 7 0 0
Third Party/Staffing Agencies 26 12 3
Employee Referrals 41 12 6
Professional Job Board/Business Referral 23 2 2
Careerbuilder.com 102 4 1
RCN Channel 8 0 0 0
Newspaper/Billboard 10 0 0
Word of Mouth 0 0 0
Walk-in/Open House 9 0 0
TOTAL 879 62 18
FCC Annual Report
Location - Lanham, MD
Source Recruitment Evaluation - 76.1702(b)(4)
July 15, 2012 through July 14, 2013
