L_10_proposed Model for a Sustainable Engineering Consulting Firm
Transcript of L_10_proposed Model for a Sustainable Engineering Consulting Firm
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PROPOSED MODEL FOR ASUSTAINABLE
ENGINEERING
CONSULTING FIRM
By
Ir. Dr. Gue See Sew
& Ir. Tan Yean Chin
www.gnpgroup.com.my
CONTENTS
a) Introduction
b) Ownership/Partnership
c) Quality Management System(QMS)
d) Capacity Building
e) Conclusion
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INTRODUCTION1. What is the Essence of a good
engineering consulting firm/group ?
2. How to assure Sustainability of a
firm/group ?
3. Why do we need
Quality Management System (QMS) ?
4. How to achieve Capacity Building ?
ESSENCEof a Good Engineering Consulting
Firm/Group
VISION:- To provide One-Stop
Quality Service
Technical Excellence
Reliability & Professionalism
Safety
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ESSENCEof a Good Engineering Consulting
Firm/Group
MISSION:- Quality
Speed QSVaQSVa
Value Adding
Action Plan= Take Action + Closely Follow Up
-monthly
Common Problems of Sustainability
No Pre-set Retiring Age
Failure to groom successors /
ownership
Loss of good experienced engineers
No system on retaining knowledge &
experience gained
Fragmentation of Consulting Firms
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Solution =
Ownership / Partnership
A systematic way to groomexperienced engineers Ownership.
Ownership / Partnership Agreement Prevent dispute and confusion. incentives
Pre-set Age of Retirement for Owners Promote & made partners
Anchoring Force.
ACHIEVE SUSTAINAB ILITY !
Quality Management
System
QMS
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SYSTEMDr. Edwards Deming
85%/15% 96%/4%
Problems were bui l t in to the way work was done
Error due to lack
of system orimproper
system Human Error
Quality Management SystemQMS
Ref: What is Lean Six Sigma?
By Mike George, Dave Rowlands & Bill Kastle
(McGraw-Hill)
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I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.
Quality Management Principles :
Principle1= Customer Focused Organisation
Organisations depend on client should understand current and
future client needs, meets client requirements Strive to exceed
client expectations.
Principle2= Leadership
Establish unity of purpose and direction of organisation to
achieve organisations objectives.
G&P PROFESSIONALS
I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.
Quality Management Principles :
Principle3= Involvement of People
Peoples (All Levels) = Essence of an Organisation.
Success
Ownership & Training ! ! ! !
Continue : Quality Management PrinciplesG&P PROFESSIONALS
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FOR SUSTAINABILITYDont go for the whole small cake.
Instead, go for a slice of big cake.
Ownership for Associates and above
TRAINING MODULES
Do not be afraid to teach your disciplesall your 10 skills. In the unlikely event
one of them manages to master all 10skills, you would have acquired your
11.
ctl2000
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Codified Approach
= Systematic
- Colloquium
- Structured Training
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I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.
Quality Management Principles :
Principle4= System Approach
Efficient management of resources and activities.
Check & Review !!!
Continue : Quality Management PrinciplesG&P PROFESSIONALS
Example of a Serious Mistake
Willing to work on shit?
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New Civil Engineer
International (March 2004)
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FACE FAILURE
CORRECT
Main reinforcement at back of
steel plate
INCORRECT
Main reinforcement in front ofsteel plate
Main reinforcement
Steel plate
Main reinforcement
Steel plate
Shotcrete facing
Shotcrete facing
Soil face
Soil face X
FACE FAILURE
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I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.
Quality Management Principles :
Principle5= Continual Improvement
All resources (human, infrastructures and environment)
Competitive.
Research & Development
(R&D) ! ! !
Continue : Quality Management PrinciplesG&P PROFESSIONALS
INNOVATIVENESS (R&D)
Innovation needs R&D culture
- Standard Design w/o continuingimprovement with time is
outdated
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Challenge The Norm Thru Innovation To Excel
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2500 Ton Siloon Very Soft Marine Deposits
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- Guidelines / Checklists
- Interpretation of test results
- Database Management
- Contractual Document- Software Guru System
- Operating Procedure
Planning
Analysis
Design
R & D
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GUE & PARTNERS SDN BHD Section: OP- 3-37
Revis ion: 0Date: 15-10-2001
CHECKLIST FOR SITE VISIT Page 1 of 2________________________________________________________________________________
WORK INSTRUCTIONS FOR ENGINEERS
Compiled by : ____FCC_________________
Checked by : ____TYC_________________
Approved by : ____GSS_________________
OP-3-37. CHECKLIST FOR SITE VISIT
Sectio n: OP-3-37
Revision: 0
Date: 15-10-2001
Page 1 of 1
GUE & PARTNERS SDN BHD
CHECKLIST FOR SITE VISIT
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Section : OP-3-37
Revision: 0
Date: 15-10-2001
Page 1 of 1
GUE & PARTNERS SDN BHD
CHECKLIST FOR SITE VISIT
Source of new information &knowledge
Create new instrument andmethodology
Develop new skills Access to networks of experts and
information
Ability to solve complex problems Creation of spin off companies
BENEFITS OF R&D
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I SO 9001 :2000ISO 9001 :2000 Quali ty Management System.Quali ty Management System.
Quality Management Principles :
Principle6= Factual Approach to Decision
Making
Effective decisions = Analysis of Data and Information
(Client Evaluation, Feedback, Complaints, Internal Quality
Audits, Performance, etc.)
Continue : Quality Management PrinciplesG&P PROFESSIONALS
Project F ileProject F ile
TYC /R EV-00/99
G U E & P A R T N E R S S D N B H D(Geotechnical Consultants)
P R OJE C T F I L E (M A I N F I L E )
S E C T IO N S T A B L E O F C O N T E N T S F IL E (s) L IN K
S E C T IO N 1 P R O J E C T A S S I G N M E N T
PROJECT QUALIT Y PLA N
SIT E SUPERVISION PLAN
P R O J E C T S U M M A R Y S H E E T
QUALIT Y RECORDS( In ternal Audi ts , Des ign Rev iew Records , Incoming /Issued Pro jec t Documents /Drawings etc . )
S E C T IO N 2 I N C O M I N G C O R R E S P O N D E N C ES
I S S U E D C O R R E S P O N DE N C E S(Cor respondences = Let ter s , Memo, Fax , Not i ce etc . )
S E C T IO N 3 MINUT ES OF MEET ING
DISCUSSION NOT ES
S E C T IO N 4 I N C O M I N G D O C U M E NT S / D R A W I N G S
S E C T IO N 5 SIT E INVEST IGAT I ON(S.I. Planning, Field Tests Layout, S.I. Checkl ist, SiteInstruction, Site Reports, Borelogs, Lab Schedule / Results
etc.)
S E C T IO N 6 PLANNING / ANALYSIS / DESIGN
S E C T IO N 7 REPORT S / DOCUMENT S (P roduced by G&P)
S E C T IO N 8 DRAWINGS (Produced by G&P)
S E C T IO N 9 CONST RUCT ION MONIT ORING
T EST RESULT S INT ERPRET AT ION
S E C T IO N 1 0 MISCELLANEOUS(Working Copies, Draft, Info etc.)
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GUE & PARTNERS SDN BHDISO/Form-1/Rev0/10/99
PROJECT ASSIGNMENT
Project No.:
Project Title :
Summary Title for Project :(As Title of Project File)
TYPE OF SERVICES (Mark X on one Service only)TYPE OF SERVICES SERVICE CODE INPUT
1. F ul l G eo te ch ni cal C ons ul tan cy S er vi ces G
2. Preliminary Geotechnical Consultancy Services P
3. Independent Checker (ICE) I4. Alternative Design A
5. Forensic Services (Failure Investigation & Remedial Proposal) F6. Arbitration & Mediation M
7. Expert Opinion/Review/Advice E8. Accredited Checker C
9. Research & Development (R&D) R1 0 . O th er s T
KEY AREAS (Mark X on one Key Area only)KEY AREA AREA CODE INPUT
1. Foundations & Basement (including Retaining Wall) F2. Highway & Road W
3. Marine & River Structures or Protection Works M4. Soft Ground Engineering & Ground Treatment S5. Cut Slopes Design and Strengthening Works C
6. Hill Slope Development H7. Environmental Geotechnics & Landfill E
8. Infrastructures (e.g. Pipe lines, culvert, etc.) I9. Tunnel T10. Dams D
11. Reclamation RPlease attach Agreement or Proposal if available.
Project Director :
Project Engineer(s) :
Date of Assignment :
Signature of Managing Director :
Project AssignmentProject Assignment
GUE & PARTNERS SDN BHD
TYPE OF SERVICES SERVICE CODE
1. Full Geotechnical Consultancy Services G
2. Preliminary Geotechnical Consultancy Services P
3. Independent Checker (ICE) I
4. Alternative Design A
5. Forensic Services (Failure Investigation & Remedial Proposal) F
6. Arbitration & Mediation M
7. Expert Opinion/Review/Advice E
8. Accredited Checker C
9. Research & Development (R&D) R
10. Others T
KEY AREAS (Mark X on one Key Area only)KEY AREA AREA CODE
1. Foundations & Basement (including Retaining Wall) F
2. Highway & Road W3. Marine & River Structures or Protection Works M
4. Soft Ground Engineering & Ground Treatment S
5. Cut Slopes Design and Strengthening Works C
6. Hill Slope Development H
7. Environmental Geotechnics & Landfill E
8. Infrastructures (e.g. Pipe lines, culvert, etc.) I
9. Tunnel T
10. Dams D
11. Reclamation R
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Project Quali ty PlanProject Quali ty Plan
GUE & PARTNERS SDN BHD(Geotechnical Consultants)
PROJECT QUALITY PLAN
Prepared By : Date :
Reviewed &
Approved By
: Date :
Project Details
Project No.
Project Title
Location
Client
Client's Contact
Date Started
(Project Assignment Date)
:
:
:
:
:
:
A.
Estimated Project Duration :
Project TeamB.
Project Director
Project Engineer(s)
Engineer(s)/ Geologist(s)
Checker(s)
Reviewer(s)
External Reviewer(s)
:
:
:
:
:
:
Overall Project OrganisationC.
Fill up Attachment A & Attachment B
D. Project Scope of Work (Design Input)
CompletionDate
ActionBy
Description of DiscussionItem
Arrival atG&P/Home
MeetingEnds
MeetingBegins
Departure from G&P / HomeTime:
Attended by :
Meeting No.:Purpose of Meeting :
No. of Pages:
Project No.:Venue :
Project :
Date :Made by :Client :
GUE & PARTNERS SDN BHD(Geotechnical Consultants)
MEETING NOTES
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GUE & PARTNERS SDN BHD
PLANNING / ANALYSIS / DESIGN
Project No. :Project Summary Title :
Title of Planning/Analysis/Design :
Total Pages :
Activity : SI / A&D / PD / TC / IC / CM
Work Ref :
Revision No. :(shall be the same as Work Ref. Revision No.)
Design by :(Initial)
Signature :
Date :
Comment (if any):
Check by :(Initial)
Signature :
Date :
Review by :(Initial)
Signature :
Date :
Actions to be taken: Rectification Status:
Checklist : (Place X if applicable)
1) Objective & Purpose of Planning / Analysis / Design
2) Concept and Method of Planning / Analysis / Design
3) Subsurface Information and Interpreted Parameters4) Planning / Analysis / Design
5) Computer Filenames & Path.
6) Summary of Analyses Results and Recommendations
7) Discussions and ConclusionsNote :
1. Activity: SI=Subsurface Investigation; A&D= Analysis & Design;PD = Project Deliverables;TC= Tender/Contract Management; IC= Interpretation of Construction Records & Test Results;CM= Changes/Modification
2. Work Ref. = XXXXX / Status%% / R++/ ### / &&& / @@@Where XXXXX = Project No.; Status= Check (C) or, Review (W) or, Check & Review (B) ;%%= Number of work in sequence for each project ; R++ = Revision No. (Start with R0 for each Work Ref.)
###= Designer; &&& = Checker; @@@= Reviewer (if any)
3. From Revision No. 1 (R1) onwards, the %% number shall be the same as Revision No. 0 (R0).
ISO/FormISO/Form--2020GUE & PARTNERS SDN BHD
(Geotechnical Consultants)
INTERNAL AUDITS REPORT & CORRECTIVE ACTION REQUEST
Audit Ref No. : Project No. : Date of Audit :
Details of Non-conformity / Potential Non-conformity by Auditor : (Yes / Not Applicable)(Please quote clauses of non-conformity if any)
Auditees Name :
Signature :
Auditors Name :
Signature :
Causes of Non-Conformity by Auditee :(Please quote clauses of non-conformity if any)
Project KIV/ Inactive since last ISO Internal Audit Yes
Corrective Action(s) by Auditee :
Action Due Date :
Preventive Action(s) by Auditee :
Action Due Date :
Implementation of the Corrective or / And preventive Action(s) has been satisfactory? (YES / NO)
Comments (if NOT satisfactory) :
Auditors Signature :
Date :
Auditees Signature :
Date :
Note : A copy shall be retained in Managing Director and Management Representatives File and also inthe Project File
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Audit ChecklistAudit Checklist
GUE & PARTNERS SDN BHD(Geotechnical Consultants)
INTERNAL AUDITS CHECKLIST
Audit Ref. No :
Project No. :
Auditor :
Engineer :
Audit Date :
Procedure Activity Compliance * RemarkQP-2-02
2.4.3
Professional Service Requisition
Has the Project been assigned by the Managing Director (ISO/Form-1) ?
QP-2-03 Project Quality Plan (PQP, ISO/Form-2)
3.4.1
Has the PQP been approved by the Project Director ?
3.4.2 Has the PQP been completed within two weeks from the date the
Managing Director assigns the Project ?
3.4.3 Has the PQP indicated the following informat ion :
- Project Details ?
- Project Team ?
- Scope of Work ?
- Project Deliverables ?
- Organisation ?
3.4.4 Has the PQP stated crit ical stages of work to bereviewed ?
3.4.5 Has the PQP duly updated for significant changes to the project identified
as in Procedure for Design Changes/Modification (QP-2-07) ?
3.4.6 Has the PQP referred to the Procedure for Site Supervision Plan (If No,skip Items 4.4.1 to 4.4.4) ?
QP-2-04 Site Supervision Plan (SSP, ISO/Form-3)
4.4.1 Has the SSP been approved by the Project Director ?
4.4.2 Has the SSP outlined the detailed scope of site work and also theassociated site supervision duties ?
4.4.4 Has the SSP duly updated for significant changes to the project identified
as in the Procedure for Design Changes/Modification (QP -2-07) ?4.4.5 Has ISO/Form-15 been used for the nomination of contractors for Tender/
Quotation/ Direct Appointment for Projects ?
4.4.6 Has the Contractor/ Laboratory Performance Assessment (ISO/Form-10)been submitted to CAC after completion of site work ?
4.4.7 Have the check boxes for the Submission of Records/Reports in Item E(completion of Site Supervision) of Site Supervision Plan ISO/Form -3
been addressed ?
Note : * = Y : Complying N : Not Complying N.A. : Not Applicable
ClientClient
EvaluationEvaluation
GUE & PARTNERS SDN BHD GUE & PARTNERS SDN BHD(Geotechnical Consultants)
FORM FOR EVALUATION BY CLIENT
A) CLIENTS INFORMATION
A1. Name of Company :
A2. Name of Evaluator :
A3. Designation in Company :
B) PROJECT INFORMATION
B1. Project No. :
B2. Project Tit le :
C) CLIENTS EVALUATION OF GUE & PARTNERS SDN BHD (G&P)
Please fill in grade (A to E) where
A= Excel lent ; B= Good ; C= Average ; D= Fair ; E= Poor
Description Grade
1. The professionalism of the G&P Project Team. (good code of ethics, safe design)
2. The overall attitude of the G&P Project Team in handling the project. (keen to give professional advice, co-operate well with client and other consultants, able to accept criticism and advice etc.)
3. The overall attention provided by the G&P project team in attending meetings, discussions, site visits, etc.
4. The project deliverables (reports, drawings, BOQ or design etc.) submitted on time and according to scheduleagreed.
5. The overall quality of the project deliverables (reports, drawings, BOQ, tender, contract and design etc.)submitted.
6. The technical knowledge and capability of the G&P project team in handling the design. (limited to Geotechnical
works only)
7. The contractual knowledge of the G&P project team in handling the contractual issues.
8. The knowledge and capability of the G&P project team to handle construction stage of the project like site
supervision, solving site issues, design changes etc. (limited to Geotechnical works only).
9. Is our professional fee fairly priced (provide value for money services)?
10. The overall grading for the professional service provided by Gue & Partners Sdn Bhd .
Remarks:
Signature :-
Evaluator : ...................................................... .(Clients Representative)
Date : ...................................
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ProjectProjectSummary =Summary =
LessonsLessons
LearnedLearned
GUE & PARTNERS SDN BHDGUE & PARTNERS SDN BHD
(Geotechnical Consul tants)
PROJECT SUMMARY FORM
PROJECT NO. :
PROJECT TITLE :
CLIENT :
LOCATION :
Elaborate in details the SCOPE (as in Attachment C of PQP ISO/Form-2) :
Photocopy and Attach the Attachment C : Project Characterisation of PQP ISO/Form-2 to this ProjectSummary Form, List of Dos & Donts, Lessons Learned and submit to Quality Manager for keeping .
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Capacity Building
(exporting of services)
TRUST
More and more transparency
Written (Shareholder Agreement)
Commercial decision
Discipline
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ENGINEERINGCONSULTANTS
P R O J E C TMANAGEMENT INFRA
MECHANICAL
& ELECTRICAL
G&P PROFESSIONALS(Consulting Group)
INFORMATION
TECHNOLOGY
CLAIMS &
CONTRACTS
HIGHWAY MARITIME ENVIRONMENTALRESEARCH &
DEVELOPMENT
QUANTITY SURVEYOR GEOLOGISTS
COMPETITIVENESS
Ingredients
a) Capability House ofb) Capacity specialist firms
c) Efficiency- use of technology / ICT
d) Innovativeness- Track records
- Competition
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CONCLUSION Partnership or Sdn Bhd
Written agreement (RM)
Mission QS Va
Plan long term
Training modules Completion
Performance Competency
System
CONCLUSION (cont.)
Formula of Successful Consultancy
Firm
A combination of good engineersalong with continued excellent quality
and value adding performance.
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FERRARI S PITSTOP WAS COMPLETED BY
15 MECHANICS (FUEL AND TYRES) IN 6.0
SECONDS FLAT.
54 PEOPLE TOOK PART IN THISCONCERTED ACROBATIC JUMP.
20 August 2003
Gue & Partners Sdn Bhd