KPIs: Aligning Your IT and Business Objectives
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Transcript of KPIs: Aligning Your IT and Business Objectives
KPIs: Aligning Your IT and Business Objectives
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2
Housekeeping
Our speakers today:
Tricia PatteeVP of Product Management
Michael McCrackenVP of Advanced Solutions
• Business Alignment Criteria• Common Approach Challenges• Common Tool Challenges• Defining IT objectives• Proposed Strategies
Agenda
“64% of executives think that IT must better understand business goals.”
“47% believe that business goals are going unsupported by IT.”
“32% feel that IT is investing in areas that don't support the business.”
Source: Info-Tech Benchmarking and Diagnostic Programs
• Reactive• 24x7 global support needed• System focus (vs. business
service focus)• Decentralization
Common Approach Challenges
• Complexity• Maintenance• Hybrid• Silos• Traditional IT vs. Cloud IT
Common Tool Challenges
Adopt a business services perspective
Before you start…
• End User Experience• Automation• Network & Applications• System Resources
Adopting a business service focus
Business value
Business Alignment Criteria
Communication
Value measurements
Governance
Partnership
Scope & Architecture
Skills
• Understand the business objectives
• Right-size your strategy• Establish a commitment to
execution• Build a culture that supports the
objectives
Defining IT Objectives
• Continually improve availability• Establish performance baselines• Monitoring is proactive and
predictive• Provide accurate performance
reporting• Tools are cost-effective
Common IT Objectives
Old NewUp-time Response time to view
website content
Server performance Application performance & availability
Server ping-time Average time for a user login
Domain controller up-time Number of minutes that users could not authenticate using Active Directory
Key Performance Indicators
• Identify business drivers• Create IT vision• Access current alignment• Identify alignment gaps• Prioritize IT initiatives• Evaluate implementation options• Create migration plan• Adjust IT strategy
Proposed Next Steps
• Alignment• Informed investment decisions• Timely development• Improved credibility• Elimination of redundancy
The Results
Request a Live Demo
For more information on how HOSTING can help you align your IT and Business goals, go to:www.hosting.com
Q&A