Kimind Enterprise 2 0 Presentation

Kimind Consulting

Towards Enterprise 2.0

Miguel MembradoKIMIND CONSULTINGEnterprise 2.0 strategic [email protected]

Kimind ConsultingKimind ConsultingKIMIND CONSULTINGEnterprise 2.0 Consulting Strategic Consulting Paybacks evaluation Product benchmarking Pilots setup & management Usage adoption accompaniment Viral dissemination strategies Usage transformation Google Apps deployments …

Main clients Valeo Group (FR) eSangathan (EU-India) Caltrop (USA) …

Web 2.0 Services Brainstorming and conception Functional specifications Technical team setup Development / Offshore Hosting (cloud or dedicated) Feedback 2.0 environments Viral marketing on the Internet Maintenance & constant evolutions …

Main clients ExamGeneral (USA) Valeo Service (FR) Netcipia (USA) …

20/07/2009 (c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation 2

Kimind founded in 2006, based in London (Paris & San Francisco offices)Kimind employs currently 10 people & is also a network of senior consultants

Kimind is partner of Google, SocialText, Xwiki, BlueKiwi and PersonAll

Kimind Consulting

A PARADIGM SHIFT

Towards Enterprise 2.0

(c) 2009 - Kimind Ltd - Confidential 3

Kimind ConsultingKimind Consulting3 DIMENSIONS OF THE WEB 2.0

People centricUser Generated ContentParticipation

The web as a platformWorking, trading, exchanging

Ajax, Web Services, Widgets, Mashups, …

Social

Business

Technological

Kimind ConsultingKimind ConsultingPARTICIPATION PARADIGM

Globalization 3.0 empowers individualsWeb 2.0 wave has woken up a « deep human

longing for individuals to participate and make their voices heard"

Kimind ConsultingKimind ConsultingYOU, PERSON OF THE YEAR

User Generated Content

Kimind ConsultingKimind ConsultingTHE LONG TAIL

Traditional Business Hard materials

New businessVirtual materials

http://www.thelongtail.com/�

Kimind ConsultingKimind ConsultingCROWDSOURCING

Kimind ConsultingKimind ConsultingCLOUD COMPUTING

Providers are deliveringstorage, bandwidth and CPUfrom The Internet

Client servers and data storage are on the cloud

The Internet becomes a commodity like electricity

Kimind ConsultingKimind ConsultingCURRENT INFORMATION SYSTEMS - FEEDBACKS

Simplicity is requested Use less softwares on the PC Difficult to retrieve information in the IS Difficult to manage produced information (millions

of files, dozen of thousand of Lotus Notes databases, etc.)

Difficulties to organize and manage personalinformation

Difficulties to send and share large files Difficulties to manage subcontractors/partners

relationships


Kimind ConsultingKimind ConsultingA NO WAY PATH

There is no more possible gains of productivity using existing MS Office & collaborative paradigm

More than this, there is a risk of disorganization and loss of information Too large volume of information to manage Too large number of data stored in personal storages


A disruption is necessary to reach a new level of

individual & collective productivity

Kimind ConsultingKimind Consulting

12

20 YEARS OF EVOLUTION IN CWE

low adoption

massive adoption

Web 2.0

Structured Unstructured(knowledge)

Hierarchical

Heterarchical(Participatory)

© 2006-2008, Miguel Membrado – Kimind Consulting

Informational Dimension

Organizational D

imension

WikisBlogs

Real Time

…

Web-based workspaces

Traditional Collaborative Solutions(Lotus, Microsoft, …)

KimindQuadrant

Jan. 16, 2009 (c) 2009 - Miguel Membrado - XWIKI


13

TOWARDS ENTERPRISE 2.0

What is Enterprise 2.0

Evolution in organization,

management & methodologies

8 technical pillars: wiki + blog + search + social

bookmarking + Webmail& IM + customized home

pages + RSS + social networks

For which benefits

Individual and collective

productivitygrowth

Better: competitivenessand innovation ;

collective intelligence ; talent and customer

loyalty

How to adopt

Usage Transformation Viral Dissemination

(c) 2009 - Miguel Membrado

Kimind ConsultingKimind Consulting1. FROM “FILES" TO “PAGES"

(c) 2009 - Miguel Membrado - Kimind Consulting

Old wayThe information is produced, shared and classified using files and folders

New wayThe information is produced,

shared, and retrieved online using search engine and navigational links

Kimind ConsultingKimind Consulting2. FROM "SEND" TO "SHARE"


Old wayPeople are sending e-mails to each co-worker which receives it in his mailbox

New wayThe information is stored in a

single repository and accessed by the co-workers

Inter-personal collaboration ; disorganization ; saturation ; waste of time ; redundancy ; information loss ; inefficiency ; complexity ; high costs ; …

rationalization ; organization ; team collaboration ; information repositories ; accumulation ; productivity ; simplicity ; low costs ; remote working ; …

Kimind ConsultingKimind Consulting3. FROM « CLOSE » TO « OPEN »

Old way

Information locked by default and access rights are granted little by little

Information is not really accessible when necessary

No fluent communication Hierarchy is controlling information Strong hierarchy with no autonomy of

the people

New way

Information opened by default and access rights are lockedonly if necessary

Information is always accessible Comments are always possible Only really confidential information is

protected Organization management must be

changed People are responsible and autonomous

(c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation20/07/2009 16

Kimind ConsultingKimind Consulting4. FROM « DELAYED » TO « REAL-TIME »

Old way

Delayed information access

Long process cycles Strong hierarchies Negative feedbacks from delays Errors are not accepted Problems are more hidden than

solved

New way

Real-time information access

Short decision cycles Flat hierarchies Transparency Hierarchies help and not punish Error is possible and corrected Bottom up real-time

collaboration

(c) 2009 - Miguel Membrado - Kimind Consulting


(c) 2009 - Miguel Membrado 18

RATIONALIZATION & OPTIMIZATION

WikiCollaborative Production

e-Mail + attachments Local & Shared Files MS OfficeBEFORE: Production+Communication+Storage

Collaborative Watch Social Bookmarking

Online OfficeCollaborative Office Automation

Webmail + ChatInterpersonal Communication & alerts

Enterprise Social NetworksSocialization + social directories

AFTER:

Customized Home PagesInformation Consumption& Monitoring

RSS Feeds

Search

Twitters-likeBlogInteractive Communication



HOW TO EVOLVE

Structured Unstructured(knowledge)

Hierarchical

Heterarchical(Participatory)

© 2006-2008, Miguel Membrado – Kimind

Informational Dimension

Organizational D

imensionYour organization

today

Your organizationtomorrow

Management Evolution

IS Evolution

KimindQuadrant

Kimind ConsultingKimind ConsultingHOW TO ADOPT?


© 2008 - Miguel Membrado

Adoption

Communication

Evangelization

Coaching

Adoption

4 Steps Adoption Cycle

Start by early adopters leading customer projects

Write and share everything to communicate later on this basis

Evangelize other people and projects with the reached benefits

Coach new entrants to help them solve problems and adopt quickly

Transform new users in adopters and let them follow same cycle

Kimind ConsultingKimind ConsultingHOW TO DISSEMINATE?


Others

Project Teams

Managers& Networks

IT Teams

IT Teams Essential role Must be the first Can’t support and

coach if they don’t adopt the new way of working for themselves

Top Management Key to push Must be convinced

of gains Must be examples

Networks Transversal role Easy dissemination

Kimind ConsultingKimind ConsultingWHICH USAGES?


Project managementKnowledge management Discussions

Documentation Communication

Archiving Team work Conception

Support Repositories Traininge-learning Innovation booster Collaborative writing GuidelinesReal time feedbacks Product catalog …

Kimind ConsultingKimind ConsultingWHICH BENEFITS?


Competitiveness

Agility Customer loyalty Mobility Collective intelligence

Communities of users

Customer engagement

Real time feedbacksExtended company

TO MANAGE CUSTOMERS RELATIONSHIP

Customer Satisfaction

Kimind ConsultingKimind ConsultingWEB 2.0 FEATURES BENEFITS

Information Sharing SimplicityFeature focus Usability Folksonomies

Comments Ratings VotesLinks Feedbacks Collaboration

Recommendations Participation

24(c) 2009 - Miguel Membrado

TO FACILITATE ADOPTION

Kimind ConsultingKimind ConsultingWHICH BENEFITS?


Individual & collective productivity Business Growth

New business modelsEmployees loyalty

Talent magnetContinuous experimentation

Innovation Knowledge emergence

TO MANAGE COMPANY GROWTH

Low costs

Better decision making

Kimind ConsultingKimind ConsultingUsers and Teams Payback

Break the e-mail driven workday Earn Time (do more things on the same time) Don’t loose time Produce quicker and better Give the people the feeling to improve themselves Allow people to work better together Allow people to work from everywhere (worker 2.0) Improved relationship with suppliers and customers Produce innovation, quality and feedbacks


A new level of productivity

Kimind ConsultingKimind ConsultingCompany Payback

Improved innovation and quality from grassroots Launch products quicker Keep the best people (loyalty & talent) Bring a “constant change” feeling, necessary in our

changing world easy adoption, easy tools, easy interfaces, easier

processes, easier communication, easier collaboration, … True interaction with the extended-company More reactive and agile organization


Innovation, competitiveness,shorter delays for product launch

Kimind ConsultingKimind ConsultingIT Team Payback

Simplicity of deployment and adoption Scalability & flexibility (CPU, storage, bandwidth) Less help desk and less administrative tasks Focus on users services and usage coaching to

improve users productivity Easier & stronger security to manage Faster partner/provider/subsidiary integration


Better efficiency & user satisfaction,focus on their know-how

Kimind ConsultingKimind ConsultingCONCLUSION – TOWARDS ENTERPRISE 2.0


• By adopting Web 2.0 new usages for the Enterprise• By shortening decision processes thanks to information availability

in real time• Increase quality by providing a single repository shared by

employees, partners, suppliers and/or customers

A new step in terms of individual and

collective productivity

• By implementing 2.0 real-time information sharing and exchange• Benefits are employee & customer loyalty, engagement and

satisfaction• Increase collective intelligence, by emergence of knowledge

and innovation from customer & employee grassroots

A new knowledge management

strategy

• The change must be done ASAP…• … because there is a learning curve• … benefits are important• … advanced users and GenY are expecting it

Don’t be late to evolve

Kimind Consulting

Annexes


Kimind Consulting

Google Apps Presentation

(c) 2009 - Kimind Ltd - Confidential

Kimind ConsultingKimind ConsultingGOOGLE’S PHILOSOPHY

Cloud Computing & SaaS Continuous innovation Smoother information sharing Worker mobility Information access control Enterprise-class service Secure infrastructure IT system integration (SSO, LDAP, SSL, …)


Kimind ConsultingKimind ConsultingGOOGLE’S DIFFERENCETraditional Players Mono platform Multi user client Email/file/workspace Fixed roadmap Dedicated infrastructure Powerful Office Suite Collaboration not native Rich adaptability

Google Multi platform Full browser Online/wikis/blogs/… Agile roadmap Cloud infrastructure Simple Office Suite In essence collaboration “As is” service


Kimind ConsultingKimind ConsultingGOOGLE APPS – MESSAGING SERVICES


Messaging services Gmail web interface + IMAP

Conversations, labels, filters, search, 25GB per account, anti-virus-spam, …

Mobility: Blackberry, iPhone, WM sync

Personal & group Calendars Contact Manager: group

management

Google Talk: chat, voice, video & translation

Kimind ConsultingKimind ConsultingGOOGLE APPS – COLLABORATION SERVICES


Collaboration services Google Docs: documents,

spreadsheets, presentations, forms, pdf, templates, real-time collaboration, …

Google Sites: shared workspaces, project & knowledge management, blogs, dashboards, file cabinets, forms, gadgets, …

Google Video: private & shared video repository

Google Moderator: feedback management

Kimind ConsultingKimind ConsultingGOOGLE APPS – IT ARCHITECTURE


Component Architecture Gadgets, Publication, Embedding Links, Search, Navigation

Strong IS integration LDAP synchronization, SSO, SSL,

Migration tools, …

Postini: corporate policies for security management

Third party software & App Engine Application Development

Kimind ConsultingKimind ConsultingABOUT THE SECURITYAccess rights

Strong Password policies Owners (only for Sites) Collaborators Viewers Form (only for Spreadsheets) Group management

Sharing Docs and Sites easily Within domain (intranet) Outside domain (extranet)

Additional options Collaborators can invite others Invitations may be used by anyone “Anyone can view/edit this document” option Publish

20/07/2009 37(c) 2009 - Kimind Ltd - Google Apps Concepts & Presentation

Kimind ConsultingKimind ConsultingCONCLUSION – GOOGLE APPS Real-time collaboration is native, embedded in every service

Reactivity, agility, true collaboration on Office documents

One single interface: the web browser Works on every platform, no need to switch from one client to another,

NetBook or NetPC oriented

Information is directly produced online, not on personal storage Capitalization, security, availability

Improved mobile interfaces and synchronization Full mobility

All the data is stored on the cloud It is available from everywhere, at any time, securely; easy administration

and scalability


Google Apps: a complete enterprise 2.0 suitecurrently the only one in the market to provide robustness & scalability



CONCLUSION - POSSIBLE KIMIND ROLES1. Current Situation Analysis

Interviews Usage Transformation Scenarii Paybacks

2. Migration & Deployment Migration Strategies (from Lotus or Microsoft) Impacts on the Management - Risks Market Products Analysis – Company needs Kimind Recommendations Infrastructure Analysis

3. Change management Top Management Coaching Usage & Process Transformation Adoption & Learning Curve Training & Support Community management & Feedback Metrics on real impact evaluation

Kimind Consulting

THANK YOU!

Miguel MembradoKIMIND CONSULTINGEnterprise 2.0 strategic [email protected]


Kimind Enterprise 2 0 Presentation

Technology

Transcript of Kimind Enterprise 2 0 Presentation