Curriculum Vitae

KHURRAM GUL KHANP.O Box 14312, Dubai UAE. khurriikhan@gmail.comValid UAE Driving LicenseVisit Visa Valid until 10th Jan 2017Mobile no. 055-9950377

Responsible, flexible, self-confident and self- motivated person with efficient communication skills, high business awareness, capable of working independently as well as with team. High commitment towards career growth. Joined as customer service agent finished at Superintendent.

ACADEMIC EDUCATION Graduation from Karachi University. Intermediate from S.M Commerce College. High School from St Paul’s High School. 6 months diploma in Hardware and Networking. 2 Months Course M S Office and Internet.

PROFESSIONAL EXPERIENCE

Company: AVIS Emirates Transport by Luxury carsPosition: Track & Trace SuperintendentDepartment: Emirates Chauffer Drive (Terminal 3)Duration: October 2007 till August 2016.

Duties and Responsibilities:

As Track & Trace Superintendent:

Responsible to make new department named Track & Trace and choosing my staff and training them.

Tracking the vehicles and Chauffeurs activities. Daily Wash up meeting with Emirates Duty Officer. Heading the Project Cost saving initiative for CDS. Responsible for monthly billing and maintaining the trip failure and delay sheet. Maintaining Weekly and monthly sheets ( Billing , Chauffeur complains , Guidance sheet , project

sheet and Wash up ) Weekly and monthly Operational and Project Meeting and maintaining the minutes also. Directly working with all department and operation manager to brain storm the issues and

initiative of savings.

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As Shift Superintendent:

Ensure all reports that are prepared and sent are accurate and sent on time

As Duty Controller

Organizing, Planning and controlling all transportation requests for Emirates Airline first and business class passengers to and fro from the airport with safety as paramount importance

Responsible For Handling Emirates high profile customers separately with high service standards Route planning Effective communication between the teams. Resource deployment and its cross utilization Preplanning and reporting Staff deployment and duty rosters To train new joining Staff Enhance staff performance in terms of operations, communications and self-development

As Administrator

Worked on customized vehicle tracking system As a leading scheduling agent assisting duty officer in operations Properly Geo Coding the location to it correct geo coordinates Dispatching Job to the vehicles. Managing Drivers Helping drivers to understand road maps and guiding the same in real time

As a Customer Service Representative

Dealing with Emirates Airline’s First & business class passengers Meet and Greet guest & visitors and assist them Managing chauffeur bookings for departures. Exchange of information from the customers to the company & vice versa. Handling Customer complaints. Continuous monitoring customer service standards Ability to communicate in a positive, professional, and politely

Company: Conway Bond LLC (Al Qouz Industrial Area-3 Dubai)Position: Network In charge / Supervisor

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Ensure smooth functioning of day to day operations to ensure zero client and customer complaints (meet all contractual SLAs)

Maintain a cordial relationship with all the client representatives Display excellent customer service skills at all times Coordinate with respective sections and client and be proactive to ensure zero trip

delays and highlight where required (contingency planning) Handle team efficiently and address assigned team members queries and concerns Handle day to day administration work accurately and efficiently Ensure DO and dispatchers are aligned and meet the standards /requirements Multitasking or sharing of responsibility when required, e.g. PEAK Take personal responsibility and interest to up skill self

Duration: February 2007 to August 2007

Duties and Responsibilities:

Worked on LAN (Local Area Network) and its maintenance System assembling and Installation of all kind of Operating System and Software’s. Maintenance of Systems and Network. Printing of Brochures and Leaflets. Sending & Receiving Fax. Printers and Fax maintenance Supervising Creative Force Team at Workshop. Arranging Transport for Creative Force Team.

Company: Fly Emirates Cricket Team Position: Cricketer

Duration: October 2005 to January 2007

Played Cricket For Emirates Airline (A Division) Played Cricket For Dnata Dubai (B Division) Represent Avis Cricket Club till October 2009

Company: Leo Cable Network ( Gulshan e Iqbal Karachi, Pakistan )Position: Network In charge Duration: November 2004 to August 2005.

Duties and Responsibilities: Server Installation On Windows 2000 Server and ISA(Microsoft Internet Security

Accelerator) Basic Configuration. Dealing with Costumers and satisfying their needs Making Marketing Plans. Supervising the Network team. Making Arrangements of all Lines, Cable and Internet Connections.

Company: World Wide Cable Network (Clifton Karachi Pakistan.)

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Position: Hardware and Network TechnicianDuration: July 2002 to October 2004.

Duties and Responsibilities:

System and Network Troubleshooting and Maintenance. Installing Server on Windows 2000 Server and (ISA) Basic Configuration. Cabling And Connection Of Connectors Costumer End Troubling Shooting and Solving Network Problems. Internet Related Problem. LAN Configuration, LAN Card Configuration. Managing and Maintaining About 100 Clients and 3 Servers.

PERSONAL DETAILS

Father’s name GULSHER KHAN. Date of birth 06 Aug 1977. Driving License 1706332(UAE valid until 19th July 2021) Passport# UW4129731( Valid until 3rd August 2018) Religion Islam. Marital Status Married. Visa Status Visit Visa valid till 10th January 2017.

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