Khang Resume
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RESUME
PERSONAL DETAILS Name
: Nguyen Duy Khang
Address
: 42/9, Nguyen Thai Binh Street, Ward 4, Tan Binh District, Ho Chi Minh City, Vietnam
Phone number
: 3 8476 226 / 0908 559 221
Email Address
Date of Birth
: Jan 30, 1977
Age
: 39
Gender
: Male
Marital Status
: Married
Citizen of
: Vietnam
Position Applied
:
CAREER SUMMARY
Sep 2013 - Current GOLDBELL EQUIPMENT VIETNAM LTD., COMPANY
Position - Parts & Service Manager
Aug 2010 to Sep 2013 PHU THAI INDUSTRIES LTD., COMPANY
Position - Workshop Manager
Mar 2009 to Aug 2010 MTU VIETNAM LTD., COMPANY
Position - After Sales
May 2003 to Jan 2009 V-TRAC INFRASTRUCTURE DEVELOPMENT COMPANY
Position - Training Instructor - Service Engineer
Feb 1999 – May 1999 VINA TAXI LTD., COMPANY Position - Service Technician
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PROFESSIONAL EXPERIENCE Sep 2013 – Current GOLDBELL EQUIPMENT VIETNAM LTD., COMPANY
(Mitsubishi Forklift Exclusive Dealer in Vietnam)
Key Duties and Responsibilities:
Develops and maintains effective Parts and Service Departments processes to ensure internal and external customer satisfaction.
Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives and effective Inventory Management.
Develop and maintain monthly budgets.
Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
Establish long and short term sales and profit objectives for both the department and sales personnel.
Maintain and build on sales to ensure department profitability.
Manage departmental expenses to maximize profitability and review expenses regularly to ensure resources are being used effectively and efficiently.
Check, inspect and authorize all necessary orders, picking slips, requisitions and purchase orders.
Control purchase and ordering procedures to maintain department profitability.
Develop and maintain efficient billing, costing and discount procedures.
Maximizes use of all order discount programs.
Submits all parts warranty and return claims within the required time frame to receive maximum credit.
Follow up on all material returns and credit requests.
Conducts a perpetual/annual physical inventory of all parts and related inventories
Establish and maintain a balanced inventory that ensures customer’s needs are met.
Monitor and adjust inventory to minimize obsolescence,
Establish and maintain good working relationships with all other departments to reduce conflict and maximize dealership profitability.
Setting up company warranty system in complying with MNA warranty policy as well as claiming for warranty issues
Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
Investigate and resolve escalated customer issues.
Planning and forecast by providing estimation on sales turnover of spare parts, cost of goods sold, and service sales expenses
Develop and maintain service network.
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Aug 2010 to Sep 2013 PHU THAI INDUSTRIES LTD., COMPANY (Caterpillar Exclusive Dealer in Vietnam)
Key Duties and Responsibilities:
● Manage annual forecast, budgets and objectives for the Service Department. ● Assist Service Manager in preparing quotations and contracts within standard
quotation guideline and negotiating with customers. ● Manage tools, equipment and facilities. ● Provide inputs to manage daily workflow and process (workload, resources,
equipment process). ● Supervise WIP (Work in progress) and update product repair history. ● Manage employee performance, ensure quality repair work and customer
satisfaction ● Administer service policy and warranty policy. ● Provide backup for Service Manager in managing daily activities of the
department in workshop and at site. ● Coordinate and participate in PS team selling process for service opportunities
and competitive product information to administer sales/service strategies (Caterpillar or local) for promotions and products.
● Supervise service training program and training evaluation, in corporate with Training Department for needed skill and resources to employees (NPI, technical trainings, soft skills…).
● Assist Service Manager to investigate and resolve escalated customer issues. ● Manage safety, environmental work place and Caterpillar Contamination Control
compliance. ● Technical support customers as well as dealing with customer on financial issues
Mar 2009 to Aug 2010 MTU VIETNAM LTD., COMPANY
Key Duties and Responsibilities:
● Assist in operating planning and forecast by providing estimation on sales
turnover of spare parts, cost of goods sold, commissioning income and sales
expenses.
● Attend to service enquiries, and to proactively assign service engineer to handle
the jobs.
● Develop and maintain service network.
● To be in charge of logistics (plan/order spare parts and tools, etc)
● To advise General Manager in training requirements for service engineers.
● To provide training to customers upon requests.
● Set up and control MTU Vietnam’s workshop
● Handle AFA (Application For Adjustment)
● Maintain record of customers
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May 2003 to Jan 2009 V-TRAC INFRASTRUCTURE DEVELOPMENT COMPANY
(Caterpillar Exclusive Dealer in Vietnam) Key Duties and Responsibilities:
Training Instructor
● Perform basic and advance training for customers, including classroom training
and practical training
● Basic training: System Operation and Maintenance for all Caterpillar equipment
(machines, generators, marines)
● Advance training: Testing and adjusting engine systems, Diagnostics and
troubleshooting mechanical engines, electronic engines (by using Laptop with ET
software)
● Providing, assessment,… training for apprentice comply with CTAP (Caterpillar
Trainer & Assessor Program)
● Perform basic and advance training for internal departments in company
Service Engineer
● Contact customer, making quotation, maintenance contract, …
● Be able to repair, maintenance, major overhaul for the cars
● Be able to perform monthly visit, yearly visit (one of maintenance programs base
on Caterpillar Standard), doing the commissioning (deliver and sign warranty
contract) new products at customer site.
● Be able to perform Maintenance, Testing and Adjusting, Troubleshooting for
almost Caterpillar equipment (Genset engines, Machine Engines, Marine
Engines), Perkins engines
● Generator: CAT 3100, 3200, 3300, 3400, 3500, 3500B, 3600 Diesel Family
engine.
● Machine: CAT HEX (Caterpillar Hydraulic Excavator); CAT TTT (Caterpillar Truck
Type Tractor); CAT Wheel Loader, CAT Track Loader, CAT Off -Highway Truck,
and CAT lift-truck.
● Marine Engine: 3406, 3412E …
● Be able to do Top End Overhauling, Major Overhauling, Testing and Adjusting,
especially on CAT 3500 Family Engine (disassembly, cleaning, checking for
damage, determine reuse or replace, assembly, adjusting, testing, …)
● Be able to use the CAT ET (Caterpillar Electronic Technician) for setting
parameters, install program for ECM (Electronic Control Unit), Testing and
Adjusting, Monitoring, Diagnostic and Troubleshooting all CAT Electronic
Engines
● Be able to make Part Survey for all maintenance interval schedule, top end and
major overhaul jobs
● Understanding and comply with CC (Contamination Control) program base on the
Caterpillar Standard. Working effectively and safety
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Feb 1999 – May 1999 VINA TAXI LTD., COMPANY Worked as a service technician and performed below tasks:
Perform routine and periodic maintenance and adjustments for the following jobs:
o Engine maintenance
o Cooling system
o Fuel (ignition) system
o Air inlet and exhaust system
o Lubrication system
o Braking system
o Steering system
o Air conditioning system
o Suspension system
Diagnose and troubleshoot engine problems (engine cannot start, engine can crank but cannot run, high fuel (diesel) consumption,…), electrical problems (Charging system, Starting system, lighting system, air conditioning system,…)
ACADEMIC
2003 Bachelor Degree of Mechanical Engineering –Major in Automotive Engineering at HCMC University of Technical Pedagogy
1999 Certificate degree of Automotive Repairing at Ly Tu Trong Technique College
PROFESSIONAL DEVELOPMENT
Nov 2009 2009 Asia MTU Rail Conference
Sep 2009 Product Support, Logistics, Service Sales system training
course
Apr 2009
Application of Grundfos After Sale Service procedure-
Insite
Introduction of GSI service set up
Introduction of laser alignment
Pump theory- Webcaps, Calculation and selection
Common faulting and troubleshooting on pumps
Hand-on pump assembly on CR, SP, NBG, MG motor,
HS, Hilge
Sep 2008 770/772 off-highway truck NMI training course
Jun 2008 D5K NPI training course
Mar 2008 C4.4 MCS Multiline Control training course
May 2006 CTAP (Caterpillar Trainer and Assessor Program) course
Nov 2004 Excellent Customer Service Skills training course
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SKILLS
● Have experience in working with Diesel engine and Electronic engine. Especially
for Caterpillar products
● Hardworking and reliable
● Friendly and good team working
● Courteous and punctual
● Good communication
● Considerate and responsible
● Determined and good organization
● A wide range of skills in Microsoft Excel, Microsoft Word, Microsoft Power Point,
Acrobat Reader and some Graphic software such as Xarawebstyle, Xara3D,
Dream weaver, Macromedia Flash, Flax, Auto CAD (2D and 3D), 3D Studio
Max,…
● Be able to design a web page and programming software
INTERESTS
● Surfing internet
● Reading
● Going out with family, with friends
● Spending time with family
● Travelling.
● Watching action films, funny films
● Listening to music
REFEREES
Mr. Liew Woon Chiang General Director Goldbell Equipment (Vietnam) Co., Ltd
Mob: + 84 919 943 299 + 65 82 888 656 Email: [email protected]
Mr. Hong Ngoc Dung
Service Manager Phu Thai Industries Co., Ltd (Bien Hoa Branch) Mob: +84 913 875 605 Email: [email protected]
Mr. Ho Kin Keung Toby
General Director MTU Vietnam company Mob: + 84 913 201 250 Email: toby.ho@mtu- online.com
