Key Accounts at Austin Energy - TPPA · 2020-02-14 · Key Accounts at Austin Energy TPPA Key...
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1 © 2019 Austin Energy Key Accounts at Austin Energy TPPA Key Accounts Panel ? Danielle Murray ? Manager, Commercial & Key Accounts ? Customer Energy Solutions February 14, 2020
Transcript of Key Accounts at Austin Energy - TPPA · 2020-02-14 · Key Accounts at Austin Energy TPPA Key...
1© 2019 Austin Energy
Key Accounts at Austin EnergyTPPA Key Accounts Panel
?Danielle Murray?Manager, Commercial & Key Accounts
?Customer Energy Solutions
February 14, 2020
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Key AccountsBy: David Hubbard
Director of Energy Market and Customer Solutions
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— SHIRT FROM ZAZZLE.COM
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Tiered approach determined by:
1. REVENUE
2. LOAD
3. POLITICAL REASONS
TIER ONE - proactive approach
TIER TWO - reactive approach
KEY ACCOUNT MANAGEMENT
RESIDENTIAL & COMMERICAL ENERGY EFFICIENCY
PROGRAMS
DISTRIBUTED GENERATION INTERCONNECTION
COMMUNICATIONS6
ENERGY MANAGEMENT
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5 Key Account Functions
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Individualize & Schedule
What does this account need/care about?
How much is too much?
Update at least annually
Business Plans
Get to know your utility’s processes
New construction, billing, energy efficiency, distributed generation, etc..
MAKE THEM THINK YOU ARE THE EXPERT
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Support business functions, bring new ideas, energy efficiency, ways to save
Add value
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Critical restoration list, inside information
We only care about ourselves
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Balance
Communications, Programs, Solar/Distributed Generation, Staff
Management, Personal Life
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