Kayako

Q1. “I ‘ve gotten in touch with you guys some 3-4 times, no one seems to give a dam. Will someone tell me for real, whether my shoes have been dispatched or not? I’ve paid extra for the early delivery, but of no avail..DO YOU GUYS HAVE AN ANSWER OR SHOULD I GOTO THE NETWORKS?? ”

Draft a convincing email reply for this customer. (100-150 words) ( )

Dear ABC,

Greetings for the day.

I would like to apologize for the delay that has been caused from our end in delivering your shoes on time.

I understand the inconvinience you must be facing which would be more since you have paid extra for early delivery of the product. Please be adivsed that I would be investigating this issue personally and track down the shipment to provide you with an update.

I can also see from our call records that you have contacted us several times for the issue. Would like to offer you the complete refund of the extra shipping charge you have paid. Please accept this as a gesture of goodwill.

Please allow me 24 hours to track the shipment and revert back to you with an update. If possible, please share the best contact number to call you. I would call you myself when the shipment would be tracked.

I hope this incident would not affect the relation with our company as we always strive to provide excellent customer service.

Regards

Q2. “Are you guys trying to befool me? I mean, I was promised a free music system with this car and I did’nt even get a CD for free, forget the system. This is ridiculous.”

Draft a convincing reply for this customer. (100-150 words) ( )

Dear ABC,

I would like to apologize for the inconvinience that is caused to you in regards the products promised to you.

Please be assured that I am in touch with the concerned department in regards the prevailing offer at the time you bought the product. I have conveyed your concern as Urgen matter to them.

I would request you to allow us 1-2 business days to revert back to you with an update. If possible, I would request you to share your contact number with us so that I can contact you through telephone and provide you real time updates and further understand your concern.

Looking forward to provide you excellent customer service in future as well.

Kind regards.

Q3. Why do people Buy? ( )

A decision to buy originates from the neccessity of a particualr product.

Neccessity can arise due latest fashion, peer pressure, genuine demand (like daily household use products), etc.

People would buy a product to satisfy their need for a particular service.

Q4. Why people buy from you? ( )

People buy from us since we constantly deliver highest standards of customer service. Customer service in this case would broadly mean not just giving rosy commitments to clients over phone or email, but delivering on our promise on or before time and at the right price.

Q5. What sort of books (non-fiction) keep you occupied (name a few)? Why? ( )

(Try to stay on non-fiction and / or highlight your learnings.)

Book Why

Q6. Do you follow any magazines or blogs? What interests you about them? ( )

(Avoid general entertainment, like hollywood / bollywood stuff )

Blog/Magazine What interests you?Car Magazines Automobiles, 4 wheel drives

Q7. Which all applications share the memory of your smartphone? What alternatives would you have chosen (had these not been in place) and why?

(Except Facebook, Whatsapp, Twitter, Viber, Wechat ,Linkedin, etc) ( )

Application Alternative Why

Q8. What’s your source of news? What sort of News you like? ( )

News source What sort of news?Google Politics, Sports, International Affairs

Youtbube Autombile updates, reviews, defence machinery, aircraft updatesYoutube Music, instrumental videos, instrument upgrades

Q9. Tell us about the last time you did something for the first time? ( )

Started my own youtube channel where I upload my Drum covers of various genres (Hindi, English, Punjabi, Metal, Rock, Pop).

Q10. Whats your latest Tech find? (app, book, idea, program..?) Something you are talking to your friends about and cannot get your hand off. ( )

Different and newer ways of editing my music

Q11. Which is your favoraite Podcast and why? ( )

I don’t listen to Podcasts.

Q12. Are you are Andriod person or iOS? Why? ( )

Partially android, partially iOS. Mobile is Android operating system and laptop is a MacBook Pro.

Q13. Who do you follow on Twitter? Why? ( )

I am not a great twitter follower.