Title of Presentation

DYNAMIC INTRANETSSeptember 2011

Designing a Robust and Flexible Information Architecture

What is IA?

• The structural design of shared information environments.

• The art and science of organising and labelling web sites, intranets, online communities and software to support usability and findability.

• An emerging community of practice focused on bringing principles of design and architecture to the digital landscape.

The Brightstar Case Study – in the beginning...

INFOCENTER NZ

INFOCENTER AU

ORBIT

INFOCENTER HK

Several ‘local’ Intranets setup and arranged differently. No consistent approach to creating new intranets

INFOCENTER MY

INFOCENTER SG

INFOCENTER TH

INFOCENTER VN

INFOCENTER TR

INFOCENTER SA

The Brightstar Case Study – analysis of our approach...

Consistent User

Experience

Consistent User

Experience

• One location for news, information & resources

• One URL for access• Same IA and design for all users

Support Business Growth

Support Business Growth • Provide instant Intranet access to new start-ups

• Central online induction & employee reward programs• Make it easier for teams to manage their content

CENTRAL REGIONAL INTRANET

Reduce Administration

Overhead

Reduce Administration

Overhead

• Stop duplication of content• Reduce overall publishers for corporate content• Reduce risks and improve BCP processes

The Brightstar Case Study – Intranet Services today

SHAREPOINT PLATFORM

One ‘regional’ Intranet servicing APAC & MEA subsidiaries across 3 separate components

INFOCENTER

Regional corporate information site for company and people information, news,

policies, procedures, forms and resources

INFORMATION COLLABORATION

WORKSPACETeam workspaces for collaboration and

centralising shared content

MY SITESBrightstar employee profiles and social network

SOCIAL

ORBITOperator Information Site for managing

and delivering Brightstar Services

INTELLECTUAL PROPERTY

How we went about doing this

2010 2011

OCT NOV DEC JAN FEB

Launch!Launch!

Persona testingPersona testing

Migration of team sites to WorkSpaceMigration of team sites to WorkSpace

Research into global intranet implementationsResearch into global intranet implementations

IA & wireframes design proposalIA & wireframes design proposal

Migrate content into new SharePoint environmentMigrate content into new SharePoint environment

Testing & review of new site sections by content ownersTesting & review of new site sections by content owners

Identify content, risks & challenges

Identify content, risks & challenges

Develop new content & build pages in new SharePoint environment

Develop new content & build pages in new SharePoint environment

Leading commsLeading comms

Tweaks & changesTweaks & changes

Looking back over the project...

ChallengesChallenges LessonsLessons OpportunitiesOpportunities

So, what does our IA look like?

A tour of the Brightstar Intranet

WARNING: our sites are clean with minimal customisation of SharePoint to deliver an easy to use user-interface!

Katrina MarquesRegional Intranet Services Manager, MarketingBrightstar Corpwww.brightstarcorp.comwww.brightstarcorp.com.au

Dynamic Intranets

Designing a Robust and Flexible Information Architecture