Karlsruhe Service Research Institute ksri.uni-karlsruhe.de

IBM Germany Service Research

© Copyright IBM Corporation 2008

Karlsruhe Service Research Institutewww.ksri.uni-karlsruhe.de

Dr. Gerhard Satzger Erwin Jung

[email protected] [email protected]


IBM Service Research | 19.04.23 2 © Copyright IBM Corporation 2008

1 Karlsruhe Service Research Institute

2 Mission and Research Topics

3 Structure and Staffing of the Institute

4 Curriculum Planning

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The Karlsruhe Service Research Institute is an important step in the implementation of IBM’s global SSME strategy.

IBM is the worldwide initiator of SSME, is successfully driving the topic and is acknowledged as thought leader in this space

IBM Germany is one of the trend setters within the IBM world and has made significant contributions that have now resulted in the Karlsruhe Service Research Institute (KSRI)

The KSRI links into the global SSME strategy, and it was established in close alignment with the global SSME leads

Global SSME Strategy German SSME implementation



IBM and Karlsruhe University have agreed to set up a joint service research institute using an “industry-on-campus” concept

Announcement January 8, 2008 IBM & “Elite” University Karlsruhe found

“Karlsruhe Service Research Institute” Public Private Partnership model, open

for additional partners Innovative “industry-on-campus” model Interdisciplinary approach Four research groups

Service Innovation & Management eOrganization Knowledge Management Information & Market Engineering



The investment in the KSRI provides are a number of benefits for IBM

Shaping the new SSME research field

Driving innovations for our service business

Providing privileged access to service-relevant know-how

Strengthen IBM’s image as the “innovator’s innovator” for business and society

Establish recruitment of service-minded high potentials in the future “war for talent”

Provide unique development opportunities for IBMers

Significant strategic benefits for IBM







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KSRI‘s mission is focused on openness and interdisciplinary cooperation

The Karlsruhe Service Research Institute at KIT aims to be the leading European research institute in the field of Service Science.

We develop concepts, methods, and technologies relevant for innovators and decision-makers to create and capture value in an increasingly services-led economy.

We apply a holistic interdisciplinary approach to solve business problems along the dimensions of people, organization, information, and technology.

We provide a service innovation hub for researchers and practitioners, and offer prime programs to educate future researchers, business leaders and professionals.



There is a need for a better and more differentiated understanding of services, research agendas and education profiles. KSRI will focus on Joint value creation and ICT enabled services

Business view:

Services := Deliverable (vs. Product)

ICT* view:

Service := Software construct

Comprehensive view:

Service := activity to co-create value

means to „transport“ value

SOA, customer-provider interaction via Internet

Process Transformation

Coordination / Governance

ServiceEconomics

Collaboration

ServiceComputing

ServiceInnovationJoint value

creationICTenabled

*ICT: Information & Communication Technolgy







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To provide an ideal environment for research and innovation, the innovative KSRI is located on the Karlsruhe University campus

The IBMers from the “Service Innovation and Management” research group will be physically located using an “industry-on-campus” model, to facilitate collaboration with their peers from the other three research groups.

Karlsruhe University Campus



The Karlsruhe Service Research Institute is based on four research groups, joint projects and a joint infrastructure

Institute infrastructure

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Service Innovation &Management

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eOrganisation

Information & Market Engineering

Management

TechnicianSecretarySecretary

Joint research projects

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Knowledge Management

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Joint funding and governance

*

* SAP will sponsor 1 researcher in the eOrganisation research group



Institute infrastructure

Technician

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Service Innovation &Management

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Information & Market Engineering

Management

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Information & Market

Engineering

Prof. Dr. Christof

Weinhardt

eOrganisation

Prof. Dr. Stefan

Tai

Service Innovation & Management

PD Dr. GerhardSatzger

Karlsruhe Service Research Institute


Prof. Dr. Rudi

Studer



The Service Innovation & Management Research Group is staffed by experienced IBM colleagues from different brands

The IBM-staffed research group „Service Innovation & Management“ is an interdisciplinary team of researchers focusing on concepts and applications of new types of services that will shape an increasingly “services-led” economy.

IBM’s “full equation” capabilities will be represented at the institute, with IBM colleagues from GBS, GTS, Software Group, and the Development Labs forming the research group’s core team. IBM will provide this core team of 4 FTE to the KSRI in full time functions over the initial period of 5 years.

Major research interests include the support of innovation processes, the design and implementation of business models for IT supported services and the management of services networks.

The research group will promote teaching of industry-relevant service knowledge and capabilities. The objective is to provide a premium master program.

Service Innovation & ManagementResearch Group

Dr. GerhardSatzger

(GTS)

François Habryn

(SWG)

Andreas Neus(GBS)

NN(R&D)



Timeline

2008 2009 2010 2011 2012 2013 2014 2015

The initial IBM commitment to the institute is scheduled for 5 years with the objective of securing 3rd party follow-on funding by that time to allow continuous growth.

Funding Source

research funding

futher partners

IBM Funding Committed IBM Funding

Potential further partners joining institute

Potential external research funding

Potential extension

IBM views this initiative as a comprehensive partnership, not just sponsoring.

IBM has committed initial funding for the Karlsruhe Service Research Institute for a 5 year period. This includes the assignment of 4 FTEs and a monetary contribution to the institute’s infrastructure.

The institute will seek to attract further partners as well as 3rd party research funding.



KSRI invites other parties to cooperate

Additional KSRI Additional KSRI industry partnersindustry partners International International

Service Research Service Research Communities (e.g. Communities (e.g. NESSI, SRII)NESSI, SRII)

European joint European joint research projectsresearch projects

SSME university SSME university education networkeducation network

KSRIGovernment Government initiativesinitiatives

Industry projectsIndustry projects







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KSRI is focused on a service curriculum around joint value creation and ICT enablement

winter termsummer term

Bachelor Degree

Service Concepts & Foundations

Service Computing

I + II

Market Engineering

Service Innovation

Knowledge Mgt / Col-laboration

Internet Business Models

industry projectKSRI

Seminar

KSRI “SSME” Core program

…

KSRI “SSME” Specialization (Examples)

Service OR Models

BPMInternet

Law

Semantic Web

Technolo-gies

CRM

Industry specific servicecourses

Source: KSRI Topic Planning Meeting







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Contacts regarding the Karlsruhe Service Research Institute

www.ksri.uni-karlsruhe.de

Karlsruhe Service Research Institute

Dr. Gerhard SatzgerService Research LeaderIBM Germany [email protected] +49 711-785-4012

University Relations, IBM Germany

Erwin Jung Manager University RelationsIBM Germany [email protected] +49-711-785-2480



Further information is available on public and internal web sites

Topic Resources

KSRI (public)

http://www.ksri.uni-karlsruhe.de http://www.kit.edu/fzk/idcplg?IdcService=KIT&node=4211&document=ID_060907&lang=en

KSRI (IBM internal)

https://w3.webahead.ibm.com/w3ki/display/KSRI/Home (from mid February 2008)

SSME (public)

http://www.research.ibm.com/ssme/ http://www-304.ibm.com/jct09002c/university/scholars/skills/ssme/index.html

SSME(IBM internal)

https://w3.webahead.ibm.com/w3ki/display/SVCRES/Home http://www.almaden.ibm.com/asr/

Univ. Rel.(public)

http://www-304.ibm.com/jct09002c/university/scholars/ur/index.html

Univ. Rel.(IBM internal)

http://w3-03.ibm.com/relations/university/univrel2.nsf/ContentDocsByTitle/University+Relations







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Backup





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Backup



KSRI pursues a number of ideas to form a European SSME hub

Industry cooperation

Introduction of SSME Master program with industry participation

Development of an industry graduate program

Hosting of an annual “Karlsruhe Service Conference”

Growth

Additional Research Groups, e.g. “Collaborative Innovation”

Regular permanent guest professorship

Acquisition of additional industry partners, e.g. SAP, Siemens

Linkage to renowned international SSME efforts

Branding

Foundation of the “Karlsruhe School of Service”

Karlsruhe Service Research Institute ksri.uni-karlsruhe.de

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