June 2014 RentalOwner Issue

RentalOwner Magazine®

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June 2014

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SD

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5675 Ruffin R

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San D

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Also Inside:• Budgets for the Independent Rental Owner• Fair Housing Discrimination• 2014 EXPO Recap

Spring 2014Survey

6 Budgeting for the Independent Owner The author covers the importance of budgeting when you have a few units. Budget

tips that can be used if you have one single rental house to hundreds of units.

10 Spring 2014 Vacancy & Rental Rate Survey Sitting at 2.8 percent vacancy rate the region has not seen such

a low rate in decades comfirming that the rental housing industry is in solid ground and in high demand.

37 It's NO Secret: LGBT Customers Still Experiencing Discrimination in Housing Best

practices for compling with Fair Housing Laws and its protected classes.

49Legal Question & Answer The author answers questions about property management and dealing with

residents.

Leasing

Columns3 President’s Message4 Executive Director's Message39 Local Legislative Update42 CA State Capitol News46 From the Capitol (NAA update)

Inside your association24 June/July Calendars26 In-Person Learning 27 Online Learning28 Fair Housing29 Reverse Trade Show30 Golf31 Mark of Excellence32 EXPO Recap and Photos36 Honor Roll / Welcome New Members

C o n t e n t s

Property Managers

Executives

Owners

Article Color Coding:

MaintenanceSuppliers

Cover: ABI Photography (Denise Way)

InfoLink Rental FormsInfoLink Rental Forms:• Reviewed by California Attorneys• Updated annually to current regulations• Easy to use

Available three ways:• Online--Free to members• Online--through InfoLink Resident Screening • At the bookstore

sdcaa.com www.rhcsoriverside.orgwww.rhcdesertcities.org

www.sdinfolink.comor call 858.278.8070 or

e-mail [email protected]

RentalOwner Magazine is published by the San Diego Multi-Housing Corporation (SDMHC) a wholly owned subsidiary of the San Diego County Apartment Association (SDCAA). The maga-zine is published monthly and is provided to SDCAA members only. The views expressed in these articles are the authors's and do not necessarily represent those of the SDCAA or SDMHC.

All Rights Reserved Materials may not be reproduced or translated without prior written permission by the publisher. For more information on the SDCAA or rental management infor-mation contact the SDCAA at 858.278.8070 or visit www.sdcaa.com

Advertisers These firms are as anxious to please you as you are to patronize them. We do not guarantee or endorse the products or services of any of the advertisers, but we would like to assist both readers and advertisers in maintaining a continued vote of confidence and respect for one another. Information provided in the advertisements are the sole responsibility of the advertiser. For concerns please contact the advertiser directly.

SDCAA StaffAlan Pentico, CAE, Executive [email protected] 858.751.2213

William H. (Bill) Fredericks, [email protected] 858.751.2201

Nancy Robertson, Director of Member Services [email protected] 858.278.8070

Liz Ehlers, Director of [email protected] 858.751.2208

Molly Kirkland, Director of Public [email protected] 858.751.2200

Olivia Galvez, Director of [email protected] 858.751.2217

Chris Clark, Public Affairs [email protected] 858.751.2214

Courtney Norton, Interium Staff Events and Education [email protected] 858.751.2219

Dora Duran Franco, Membership Representativie [email protected] 858.751.2209

Our Address5675 Ruffin Road, Suite 310, San Diego, CA 92123SDCAA Office San Diego: 858.278.8070Toll Free: 888.762.7313Fax: 888.871.5229www.sdcaa.com

SDCAA OfficersPresident Stacy Wells, NCP-E, CRM Fairfield Properties, L. P.

President Elect Robert Nida, Independent Owner

Vice President Jeff Hickox, CPM, RG Investment Real Estate Ser-vices, Inc.

Secretary Christine La Marca, The Kevane Company, Inc.

Treasurer Lucinda Lilley, CPM, Fjellestad, Barrett & Short

Legislative Steering Committee Chair Kayla Roeder, ARM, Cambridge Management Group, Inc.

Immediate Past President Carroll Whaler, CPM, HG Fenton Company

SDCAA DirectorsKristy Blair, CCIM, Chase Commercial Term LendingScott Cook, CPM, CCAM, Sperry Van Ness/Finest City CommercialTheresa Cordero, Sunrise Management CompanyCarol Crossman, General LLCChristian Davis, Pinnacle Family of CompaniesYas Ghafouri, Capital Growth PropertiesMatt Giacalone, ENG PropertiesJeff Hickox, CPM, RG Investment Real Estate Services, Inc.Christine La Marca, The Kevane Company Inc. Lucinda Lilley, CPM, GRI, Fjellestad, Barrett & Short Dan Murphy, Lincoln Military HousingJim Naill, Independent OwnerRobert Nida, Independent OwnerJack Noreen, Noreen Apartment Investments Diana Peek, For Rent Media Solutions™Kayla Roeder, ARM, Cambridge Management Group, Inc.Rick Snyder, CPM¨, R.A. Snyder PropertiesKurt Sullivan, CSM, Douglas Allred CompanyMark Tigchelaar, TZ PropertiesStacy Wells, NCP-E, CRM Fairfield Properties, L. P.Todd Wells, Independent OwnerCarroll Whaler, CPM, HG Fenton Company

SDCAA Ex-Officio DirectorsKendra Bork, Cambridge Management Group, Inc.Robin Duma, Seagate, HG Fenton CompanyNichole Lawhon, CAM, NALP, For Rent Media Solutions Sam Merrick, Lincoln Military Housing

Honorary Life MemberG. Wesley Harker

SDCAA RentalOwner Advisory BoardKendra Morris Bork, Cambridge Management Group, Inc. ChairRozelle Benson, Apartments.comAna Alarcon Morris, CAM, ARM, Sunrise Management Company, AMOCamille Cappello, Apartment GuidePete Ceccherini, RG Investment Real Estate Services, Inc.Nichole Lawhon, For Rent Media Solution™Tanya Markoff, SENTRE Partners. Inc.Kerry Webster-Humphreys, Humphreys Residential

Magazine StaffPublisher Alan Pentico, CAE, Executive Director Design & Layout Olivia Galvez, Director of Publications

RentalOwner Magazine

RentalOwner June 2014| 3

Stacy Wells,NCP-E, CRMFairfield Properties, L.P. 2014 SDCAA President

With the recent fires throughout the county, disaster preparedness is at the top of property owners’ minds. Watching flames race across our beautiful region reminds me that one can never be too cautious when working to keep people and property safe. As always, the SDCAA website is a great resource for those looking for a little more piece of mind or just some useful tips on preparing for any situation. If you experience damage as a result of a natural disaster, be extra aware of potential scams out there as you look to rebuild. Our Emergency Resources page has some great information on preparing for and dealing with the aftermath of disasters, visit it at http://www.sdcaa.com/legislationandpublicaffairs/emergency-resources.

On a happier note, this month’s RentalOwner is packed with information for rental housing businesses of any size. Fair Housing is a priority for many rental property managers, but often trends in discriminatory practices can be overlooked. In “It’s No Secret,” on page 37 read about one landlord’s experience with Fair Housing issues related to LGBT residents. The onus is on property managers to present the best practices in our field and not fall to discrimination that gives our industry a bad reputation. If you’re interested in learning more about current Fair Housing trends, consider signing up for SDCAA’s Fair Housing course series beginning on June 18. Contact the Education department or visit http://www.sdcaa.com/education/current-class-offerings for more details.

By far the largest segment of SDCAA members are our independent rental owners. While they may own only a few units, these entrepreneurs provide a massive amount of housing for our region and are leaders in our industry. On page 6 Lucinda Lilley has assembled a great selection of budgeting tips that apply across all sizes of management, but are especially useful to independent owners.

Stay tuned for exciting updates from the SDCAA as we prepare for some big events including our annual PAC Baseball Night at Petco Park on August 26 and the Reverse Trade Show on July 22. Coming on June 17 is another Member Networking and Information Night at the Greek Palace in Kearney Mesa where members can network and learn about upcoming events and offerings from the SDCAA.

It is an exciting time to be a member of the SDCAA and we look forward to seeing you at a class or event soon!

If you have any questions or comments, please do not hesitate to contact me at (858) 457-2123 or [email protected]. Or, you can always contact SDCAA Executive Director Alan Pentico at (858) 751-2213.

Call for Board of Director Nominations for the 2015 Board of Directors : Deadline to Apply: June 23, 2014For an application package, contact Nancy at 858.278.8070 or email [email protected] with " Board Nominee Request" in the subject line.

Be sure to include your contact information.

4 | RentalOwner June 2014

This month our Public Affairs department has published the always popular Vacancy and Rental Rate survey, providing market data for rental industry professionals both big and small. Key statistics confirm what we’ve been hearing from industry experts at a number of professional events this year—now is a great time to be in the rental business. With demand for housing units at near record highs in San Diego and local and state level policies contributing to a constricted construction pipeline, existing units are rapidly gaining value. Turn to page 11 to see what the numbers look like in our Spring 2014 survey.

SDCAA members benefit from some of the best lobbying in the industry. We’ve continued fighting SB 1439 (Leno) which would severely impact the Ellis Act. It seeks to prevent landlords in San Francisco who haven’t owned property for at least five years from going out of business. While this bill has a local focus, it could set a dangerous precedent and trap landlords in a business they no longer are able to operate in. It would also prevent owners or their family from moving into their property for a five year period.

Standing together with industry partners at recent legislative meetings, SDCAA has continued battling two bills that aimed to implement split roll property taxes. One of these, SB 1021 (Wolk) would allow more than 1,000 California school districts to impose unlimited tax increases on property owners. These increases could be split based on property square footage and would pose an enormous burden on owners of multifamily properties. Take a look at our lobbying update from Aaron Read and Associates on page 42.

SDCAA is able to be an influential voice in our industry thanks to the unity of our members. We have a great group of professionals from the rental housing industry as well as many industry partners in related fields. We’re always happy to advocate for our members and help to connect businesses for mutual benefit. If you’re looking for a new partner or looking to do business withthe best San Diego has to offer, consider browsing our Buyer’s Guide for a directory of SDCAA members located at sdcaa.com or on pages 53-55 of this issue.

We are proud to represent you in San Diego, Sacramento and in Washington D.C. and we look forward to our continued strength together.

From the Executive Director's Desk

RentalOwner June 2014 | 5

http://www.3in1Refinishing.com


Budgeting for the Independent Owner

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Budgets! No way! I don’t need a budget! I own my rental property and operate it any way I want to. Why do I need to have a budget? Besides, if I have a budget and something happens that I didn’t expect, then it all goes out the window anyway.

Sound familiar? I, too, have had a budget-phobia in my career and said much the same words!Then one day, during a conversation with my mentor, I realized something: A Budget is simply a plan – a roadmap – a guide to help keep track of the important components of running a business. A budget is a

best guess on how your business will perform in the coming month/year/3 years/5 years. If something happens out of the ordinary that you didn’t anticipate in your budget, at least you will have the ability to explain how things went off course from what you “thought” you might attain!

Let’s qualify this a bit.• You own rental property.

• Your rental property is a business – it creates income and has expenses.

• You run your business to create cash in your pocket now.

• You may be running your business to create more value in it so you can sell it for a profit later.

• You may not really have a stated objective and are just “winging” it.

In any of these events, wouldn’t it be nice to be able to anticipate some extra income or plan for out of pocket expenses that may arise?

You might start with a monthly budget and include:• How much rent will I receive?• How much will my routine

expenses be (utilities, insurance, mortgage)?

By Lucinda A. Lilley, CPM, GRI, Vice President, FBS Property Management


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• How much will I have left over for maintenance?

• How much will be left for me?

• How much will I have to put into the business to break even?

It might look something like this:Rents: 5 apartments @ $1500 = $7,500Laundry income: $ 25Gas and Electric: $ 150Water $ 250Sewer $ 250Insurance $ 300Mortgage $2,500Balance $4,075

Yay! Looks like your business is profitable! WAIT! There is more planning to do…

• property taxes are due twice a year – have I set aside money to cover that when it is time?

• I haven’t performed any maintenance yet – I can’t just

let the property fall apart!

• can I afford a landscaper or do I have to do it myself?

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Balance after recurring expenses: $4,075Property taxes (divided by 12 for monthly $) $ 520Maintenance $ 200Landscaper $ 100Cash flow $3,255

This property appears to be solidly making income for you. Even if something unexpected happens, realizing this income each month and setting some aside for vacancy, roof replacement or major plumbing, you enjoy the peace of mind that comes from having an idea of what to expect from your business. Even if the numbers are upside down, you can plan for how you will support your investment with other income.

About the author: Lucinda A. Lilley, CPM®, GRI®, is a member

of the Board of Directors of the San Diego County Apartment Association and serves on the Executive Committee as Treasurer. She actively participates with our Education, Expo, and Legislative Committees and

enjoys teaching CAM. Lucinda is Vice President of FBS Property Management, a locally owned company specializing in providing property management services to independent rental owners.

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Spring 2014 Vacancy & Rental

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Spring 2014

Availability Index

1 In spring 2007, the SDCAA began allowing survey respondents to report the combined number of units vacant and on notice in order to make reporting easier and encourage responses. The SDCAA received requests from members to return to the prior method of reporting the figures separately to better analyze market fluctuations.

To view the SDCAA Spring Availability Index log in to your SDCAA account. If you are not an SDCAA Member, join today!


c a l e n d a r

June11Webinar Wednesday11AM-12PM

17Member Networking & Informatin (MNI) Mixer4:30PM-7PM

18Fair Housing 2-Part SeriesFair Housing Part 19AM-12PMFair Housing Part 21PM-4PM

25Webinar Wednesday11AM-12PM

July8Landlord 101:1031 Exchange & Life of Tenancy10AM-11:30AM


22PAC Reverse Trade Show1PM-5PM


Events & Education

register online at www.sdcaa.com

calendarAll education classes are held at the SDCAA office, unless otherwise noted.

SDCAA Membership Luncheons are located at the Courtyard By Marriott - San Diego Central.

Classes, dates are subject to change. Please visit www.sdcaa.com for the latest offerings.

SDCAA Office Closed

July 4th for Independance DayJuly 25 closed from 11-5 for

staff training

To register visit educonf.naahq.org


June 4Supplier Council9:00AM-10:30AM

11Editorial Advisory Board9:00AM-10:00AM

13Board of Directors12PM-2PM

18Membership Committee9:00AM-10:30AM

19Mark of Excellence Committee8:30AM-10:00AM

24Education Committee Meeting8:30AM-10:00AM

26Golf Committee8:30AM-10:00AM

July 9Editorial Advisory Board9:00AM-10:00AM

16Membership Committee9:00AM-10:30AM

17Mark of Excellence Committee8:30AM-10:00AM

18Board of Directors12PM-2PM

22Education Committee Meeting8:30AM-10:00AM

24Golf Committee8:30AM-10:00AM

c a l e n d a r

member involvement

Committee Meetings

get involved, join a committee!

SDCAA's committees help plan most of the programs and ac-tivities hosted each year, by the SDCAA.

These committees have always been a place for innovative ideas, energy and flexibility that help the industry move forward.

Your skills, interests, talents and contacts have helped make this association and industry strong.

Please help us move forward. Join a committee today!

For more information on the different committees, visit www.sdcaa.com or contact the SDCAA at [email protected] or call 858.278.8070


June

Fair Housing Two-Part SeriesDate: June 18, 2014Time: Part 1: 9:00am-12:00pmPart 2: 1:00pm-4:00pmLocation: SDCAA Seminar RoomSeries Discount Price: $70 Members / $100 Non-MembersPrice per seminar: $45 Members / $60 Non-Members

The course will provide basic coverage of federal and state fair housing laws from a risk-management perspective. Housing laws greatly interplay with today’s diverse and changing housing market place and the housing applicants who are business customers. This case-study approach will highlight prohibitions against linguistic profiling, differential treatment of rental applicants with limited English proficiencies and renting to undocumented housing

applicants. This approach will also provide guidance for gaining cultural competencies for doing business with a diverse pool of housing applicants, and much more.

July

Landlord 101: 1031 Exchange & Life of TenancyDate: July 8, 2014Time: 10:00am-11:30amLocation: SDCAA Seminar Room

Learn how to build and maintain your wealth by structuring a 1031 Tax Deferred Exchange on the sale of your rental or investment property. This seminar will discuss the requirements, structures, processes, strategies, and compliance issues necessary to successfully complete a 1031 Exchange transaction. There will be plenty of time to get your direct questions answered.

In-Person LearningWhy take risks, learn the rules...get educated!

Register: Online at www.sdcaa.com

Seminar Locations:

Central San DiegoSDCAA Seminar Room5675 Ruffin Road, Suite 310San Diego, CA 92123

S M T W T F S1 2 3 4 5

6 7 8 9 10 11 1213 14 15 16 17 18 1920 21 22 23 24 25 2627 28 29 30 31

S M T W T F S1 2 3 4 5 6 78 9 10 11 12 13 1415 16 17 18 19 20 2122 23 24 25 26 27 2829 30

For a full list of offerings through December 2014

visit Current Offerings s under the Education tab

at sdcaa.com.


Professional Certifications and Designations

Take your career to the next level with the National Apartment Association Education Institute (NAAEI) Professional Certifications and/or Designations.

These Programs are available online at www.sdcaa.com

Online LearningOnline ClassesSeminars

April is Fair Housing month; here is one of the courses available to you

ONLINE: Swimming Pool Chemistry 101Did you know that you are losing THOUSANDS of dollars because of BAD Swimming Pool Chemistry? Learn the right questions to ask your pool operator.

Learning Objectives/Topics Include: • Importance of Good Chemistry• Swimming Pool Sanitizers• Role of pH and methods of Adjustment• Calcium Hardness and Alkalinity• Ozonators for Pools & Specialty Chemicals• Financial Impacts of Bad Chemistry

Register at www.sdcaa.com Have your SDCAA login information ready.Forgot your login? Contact SDCAA Monday through Friday between 8am and 5pm

Get up-to-date information through the conve-nience of learning on the Internet while provid-ing the opportunity and benefits of peer-to-peer interaction through the Webinar Wednesday series or the NAAEI webinars.

June• Jun 11 - From Click to Close – Lead

Management and Follow Through That Generates Results

• Jun 25 - Hear No Evil, See No Evil, Speak No Evil: Reputation Management is More Than Just About Your Property

July• July 9 - Leasing Tours to Die For!

• July 23 - The Unacceptable Shopping Report: How to Conduct Effective Follow-up Training In-Person or Over the Telephone

Webinars

Take online courses or recorded webinars 24 hours a day. Over 80 courses are available in Eng-lish and Spanish. View the bro-chure at www.sdcaa.com.

More information on cost and registration is available on www.sdcaa.com


Date:June 18, 2014

Location:SDCAA Office

5675 Ruffin Road, Ste. 310 San Diego, CA 92123

Time:Part 1: 9:00am - 12:00pm

Part 2: 1:00pm - 4:00pm

Full Series Price:$70 Member

$100 Non-Member

Per Seminar Price:$45 Member

$60 Non-Member

Who Should Attend: Owners, on-site managers,

property managers, maintenance supervisors/technicians, leasing

professionals, industry partners, and anyone who has contact with future

or current tenants.

Continuing Education Credits:Each part is eligible for 3 continuing

education credits (CECs)

Fair Housing Two-Part Series

Part 1: Fair Housing Basics • Laws and enforcement• Protected classes• Immigration issues• Applications, screening,

and more

Part 2: Discrimination based upon National Origin & Other Emerging Issues• Cultural competencies• Linguisic profiling, differential treatment of rental applicants withlimited English proficiencies• Renting to undocumented housing applicants

E d u c a t i o n

SDCAA Education Department │ Phone 858.751.2219 │ Fax 858.565.6708

Fair Housing and Discrimination based upon National Origin & Other Emerging Issues

Register online at www.sdcaa.com to receive a web discount

The course will provide basic coverage of federal and state fair housing laws from a risk management perspective. Housing laws greatly impact today’s diverse and changing housing marketplace and the housing applicants who are business customers. This case-study approach will highlight prohibitions against linguistic profiling, differential treatment of rental applicants with limited English proficiencies and renting to undocumented housing applicants. This approach will also provide guidance for gaining cultural competenciesfor doing business with a diverse pool of housing applicants, and much more.


Title Sponsor $7,500 (SOLD)

“Car” Hole-in-One Sponsor $1,600 (SOLD)

“Trip for 2” Hole-in-One Sponsor $1,300 (SOLD)

Premium Start Hole Sponsor $1,300 (SOLD)

“Prize” Hole-in-One Sponsor $1,300 (SOLD)

Hole Sponsor (Plus Prize) $1,100 (SOLD) ___________________________________________________________________________________________________________

Beverage Cart Sponsor $1,300 (SOLD)

Putting Contest Sponsor $1,300 (SOLD)

Drink tickets $1,200 (1 available)

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Best Tee Box $800 (1 available)

Lunch Tabletop Sponsor $800 (2 available)

Lunch Raffle Prizes $500 (3 available) Grand Prize Sponsor $600 (2 available)

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Program Back Cover – Inside/Outside $300 (1ea available)

Full Page ad in Golf Program $250 (2 available)

Half Page ad in Golf Program $150 (3 available) ___________________________________________________________________________________________________________

Lunch – Member Volunteer $15/Additional Sponsor $20

Dinner – Member Volunteer $38/ Additional Sponsor $45

28th Annual SDCAA® Golf Classic Coronado Municipal Golf Course ~ Thursday, September 25, 2014

10:30am – Check-in, Putting Contest, Driving Range & Luncheon * Noon – Shotgun Start

Sponsorship / Lunch / Dinner Registration Agreement

Sponsor Registration Information

Name: ___________________________________________________________________________________________ Company: ________________________________________________________________________________________ Address: _________________________________________________________________________________________ City: ______________________________________________________________ State: __________ Zip: __________ Phone: ( _______)_______________________________ Fax: (________)____________________________________ E-mail: __________________________________________________________________________________________ Authorized signature: ________________________________________________ Date: _________________________ My business is a: (Please circle) Sole Proprietorship / Partnership / LLC / Corporation

Method of Payment

Payment policy: All sponsorships and tickets must be paid upon registration.

Non-Member fees: Add $100 to each sponsorship opportunity.

Cancellation Policy: No refunds will be given, or cancellations will be accepted after receipt of registration agreement, whether fees have been received or not. Sponsorship Policy: All sponsorships are non-transferable. No sharing of holes or trade-outs is permitted.

Payment Method:

CHECK (Payable to SDCAA, 5675 Ruffin Road, Suite 310, San Diego, CA 92123)

MASTERCARD VISA AMEX DISCOVER

Name as it appears on card Credit Card Number

Exp. Date Security Code

Authorized Signature

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21st Annual Mark of Excellence Awards Ceremony November 21, 2014

VenueHilton San Diego Bayfront,

1 Park Boulevard, San Diego, CA 92101

AttireBusiness/Cocktail

Schedule4:30pm Registration and Reception

5:30pm Dinner 7pm – 9:30pm Ceremony

Tickets and Sponsorship Opportunitieswww.sdcaa.com

More information 858-751-2220 or [email protected]


Apartment Association’s 40th Annual Rental Housing Education Conference & EXPO ~ Connecting You Since 1974!

The industry went “retro” on Tuesday, April 22, 2014 when the San Diego Rental Housing Industry met at the SD Convention Center for a full day of seminars, exhibits and networking. SDCAA commemorated the event’s 40-Year anniversary with a fun “70’s” theme and exhibitors and guests celebrated in style. Over 2,000+ attendees filled their game cards with stamps in an effort to win cash prizes and had EIGHT free seminars to choose from! The tradeshow was busy all day with over 180 exhibitors on the EXPO floor.

The day-long event started with an 8:00 a.m. Economic Forecast with Industry Expert, Alan Nevin from XPERA Group Construction


Experts, and ended with a Keynote Session from Toni Blake and the Apartment All-Stars on how to “BOOST Your “Brand” Through the Resident Experience Cycle. At noon attendees gathered to watch over 100 maintenance technicians compete in the Regional Maintenance Mania Competition to determine who is the BEST Maintenance Technician in San Diego County. The winner of this event may go on to represent the West Coast region at the National Competition in Denver, Colorado this June!

Throughout the day, attendees were treated to demonstrations, prize drawings and unique product samplings that help keep them on top of the newest products and services for the rental housing industry.

One of the highlights of the event was the

announcement of the 2014 EXPO Exhibitor Booth Awards. Many exhibitors competed and the following is a list of the winners:

Best of Show Single Booth:First Place City Wide Protection Services Second Place Generation Contracting & Emergency Services

Best of Show Multiple Booth: First Place Western TowingSecond Place J & O Construction, Inc., & Ostrowski Painting, Inc.

Best of Show Exhibitor's Choice: Single Booth Vista Paint CorporationMultiple Booths Star Towing

Best Rookie (Exhibitor appearing for the first time in the SDCAA EXPO):First Place J & O Construction, Inc., & Ostrowski Painting, Inc.

Second Place Luther Burbank Savings

President’s AwardFirst Place For Rent Media SolutionsSecond Place City Wide Protection Services

Director’s Award Single Booth (Most original theme adaptation):First Place Four Seasons Tree CareSecond Place Apartment Guide

Director’s Award Multiple Booth (Most original theme adaptation):First Place J & O Construction, Inc., & Ostrowski Painting, Inc.Second Place For Rent Media Solutions

See next page for the Maintenance Mania Winners.


2014 EXPO Title Sponsor

Over in the Maintenance Pavilion, our best Maintenance Technicians were in heated competition to find out who was the “best of the best” in San Diego County.

Joel Martinez from Lincoln Military Housing took top honors with an overall score on all eight events of just 1:38:16! Rounding out the top spots were Enrique Curiel, Lincoln Military Housing in second place with a time of 2:02:70 and Esteban Barajas, Lincoln Military Housing in third place with an all-around time of 2:07:35

If you were unfortunate enough to miss this year’s EXPO, you’ll want to make plans now to attend the 2015 event. Join us for the 41st Annual Education Conference & EXPO on Tuesday, April 28th!


OwnersAndrew & Christine GrabhornDavid KoplewiczDecelles Rental PropertiesF & F Property Management Inc.Gregory A. SteinHidden Haven FarmsMarjorie Du BerchinMr. and Mrs. Dale JonesPatricia JardimRichard BokalSan Diego Coastal RealtySean and Sunny Barrett

Property ManagersIncome Property Advisors Inc.

SuppliersApartment ListArt Sign Works, Inc.Bodiker Contracting, Inc.Ferris & BrittonLegacy Protective Services, Inc.Mission Federal Credit UnionOceanside Security AgencyServiceMaster All Phase RestorationTeam Too Termite and Pest Control

Honor RollCelebrating 10+ years of membership in SDCAA anniversary month

Members

S D C A A m e m b e r s

Linda A. Espino 1969Donald Schroeder 1972William Crann 1973Wise Acres Trust 1974Jacqueline Mathews 1975Dale Good Apartments 1976Harold J. and Geraldine Gray 1976William Pollock 1976Barber G. Lewis 1977Donald and Sandra Jackel 1977Herbert Shatoff 1977Jim and Margaret Schock 1977Lamden Property Management, Inc. 1977Timothy Yeun 1977Allison Logan 1979Charles Forman 1979John and Nancy Parks 1979Robert Keck 1980Capital Growth Properties, Inc. 1983Phil Salvato, Owner 1983Robert Quade 1983Richard Jenkins 1984Andrew Zielinski 1985

Felton Management Associates 1985David and Patricia Nelson 1986Carla Mercer 1988Criterion Brock 1989William and Susan Moore 1989Carol T. Crossman 1990Sea Pine Partners 1990Lloyd Pest Control 1991Michio Hagio & Mayko Moncrief 1991Vicki Schultz 1992Ernie Herbert 1992Joseph and Mary Berardino, Owner-Man-agers 1992Wise Investment Properties, Inc. 1992Helen Dorris 1993James Apprill 1993Sandra Clarkin & Brian Calvano 1993Pruitt Properties 1993Alcasid 1993Hollis Barber 1993Lincoln Apt. Assoc. 1993Kim Conant 1993SeaDate 1994Sycamore Hills Village 1994Joe & Irina Siemienowski 1994Cherrywood Apartments LLC 1994Jungman Investments 1995Patricia and Darryl McPheeters 1995Spero Tzathas 1996Gueldner Family Trust 1996La Esperanza Development Co. 1996Thomas L. Lewis 1996Rulon Johnson 1996Richard and Jane MacInnes 1997DILS Roofing & Exteriors 1997Mitchel and Martha Beauchamp 1997

Winston & Barbara Matthews 1997Robert and Betty A. Gueldner 1998Realtor.com® Rentals 1998Triple T, LP 1998Judith Kathleen Belville 1999Bob Kasak 1999Molloy Properties 1999SHS Development 1999Harvey Investment Properties 1999Bill Winans 1999L. Clark Ritter 1999Brentwood Management Co. 2000Strat Prop Management, Inc. 2000Marjorie McBride 2000Morris Liebermensch 2001Suzanne Lindskog 2001David Pearce 2001Mike Borich 2001Joan McAfee 2001Alvarado Property Management 2001Lynne Thomas 2002Brycorp, Inc. 2002Steve Rayner 2002Cloverfield Properties 2002George W. Weir Asphalt Const., Inc. 2002Cherie L. Noble 2003Kristen Webb 2003Nobel Prize Properties 2003Donald E. Simons 2003Ronald Stone and Faith Maybury 2003Benjamin Bustria 2004Shawn & Lily Smith, Owners 2004Wade Hansen 2004Jeffrey McMillen 2004John Meyer and Jeff Lancaster 2004


It’s No Secret: LGBT Customers Still Experience Discrimination in Housing!©

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After 38 years in the multifamily business, the two most important questions I have for housing applicants are still the same:“Do you pay your rent on time?” and “Do you play well with others?” Sure, we need to verify their answers, verify the number of occupants, and check out some other stuff like employment and rental payment history and maybe credit rating if your company needs that information. Other than that, what else matters? In a word: Nothing.

So do we care about – or need to know about – someone’s sexual orientation or gender identity?No.

An article in a recent HUD Study found that the response to rental inquiries from same-sex couples was significantly lower than the response to inquiries from heterosexual couples. And it was higher in jurisdictions with state-level protections against housing discrimination on the basis of sexual orientation!

An older study conducted in Michigan using fair housing testers posing as same-sex and opposite-sex couples looking for housing showed that in 32 of the 120 test visits (26%), the same-sex couples received unfavorable treatment, including being told the apartment was no longer available, the rent and/or application fee was higher, and receiving lower levels of encouragement to lease. In some cases, the same-sex couples were subjected to offensive comments.

Although LGBT is not a federally

protected class – it is protected in a number of cities and states including California – the real question is, “Why do we care?” Perhaps one of these is the answer:1. Well, I just don’t approve of THOSE people.2. People shouldn’t live that way.3. This is a family community – we have lots of kids here.4. My religion does not approve of that kind of behavior.

If you chose one of the answers above, start over. None of these answers is a legal reason to deny housing. Not only are they illegal but they are just plain wrong! Remember the essence of fair housing: Everyone who qualifies is entitled to an equal opportunity to buy or lease the home of their choice. Once they have bought or leased a home, they are entitled to an equal opportunity to enjoy living in their home. Equal access and equal enjoyment, regardless

By Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI, The Apartment Doctor™ and Joanna Ellis, CAM, CAPS, Ellis Partners in Management Solutions


of anything other than qualifying and fulfilling the lease. Nothing else matters.And even though LGBT is not a federally protected class, remedies are available. On the federal level, HUD and DOJ can pursue certain complaints based on the protected class of sex, the theory of disparate impact and LGBT Equal Access Rule for HUD assisted housing, mortgages insured by HUD and FHA-insured loans. In California, the Department of Fair Employment and Housing (DFEH) specifically prohibits “any discrimination in housing based on sexual orientation.”

So what to do? Here are some “Ace Your Next Shop” tips from Joanna Ellis, Chief Executive Officer, Ellis Partners in Management Solutions:1. Treat everyone the same over the telephone, the internet and

in person! You never know who or why you are being shopped. Is it a real customer, a professional mystery shopper, or a fair housing tester?

2. Use your guest card and other leasing tools to ensure you’re treating all customers the same. Use these tools to accurately record information (details are important) and keep you on track.

3. Understand and cover the basics of your leasing presentation. Make sure you know what to include in your presentations. If you are still unclear, attend training and educational seminars/webinars to sharpen your skills.

4. Use mystery shops to help you identify opportunities for improvement. The mystery shop is an excellent training

resource as well as a guideline of what should be covered in every presentation. Study the test questions, in other words.5. Treat all customers like shoppers – actually strike “shoppers” – treat all customers like customers! We are in the business of leasing apartments and every customer deserves to be treated equally, respectfully and

professionally.Fair housing testers are out there and it is just a matter of time before you get shopped. But that should not cause any anxiety as long as you are treating everyone equally in a consistent manner and using the qualifying standards designed to protect the interests of the owner and residents.

Resources:HUD: Equal Housing for LGBTCA Dept. of Fair Employment and Housing (DEFH) PublicationsNational Fair Housing Alliance (NFHA)

About the authors: Doug Chasick, CPM®, CAPS, CAS, Adv. RAM, CLP, SLE, CDEI, The Apartment Doctor™, has over 37 years of experience in the investment real estate industry, is a licensed real estate broker in Florida and Georgia and a Licensed Fair Housing Expert Instructor in Virginia. Based in Melbourne Beach, FL. Doug can be reached by writing to [email protected] or by visiting www.aptdoctor.com.

Joanna Ellis, CAM, CAPS, has over 30 years of experience in the real estate industry, is a licensed real estate agent in Texas, and is CEO of Ellis Partners in Management Solutions, a feedback company for the multifamily industry since 1984, offering mystery shops, resident surveys, and ratings and reviews. Based in Irving, TX. Joanna can be reached by writing to [email protected] or by visiting www.epmsonline.com

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Legislative• Water Authority Proposes Rate Increases• Morena Height Limit Debate Continues• Toni Atkins officially assumes role as Speaker of the Assembly• Residential Construction Booming in Downtown

UpdateLocal

Water Authority Proposes Rate IncreasesThe San Diego County Water Authority has proposed increased rates and charges for 2015 in an effort to maintain service reliability in the face of increasing service and maintenance costs. The Water Authority’s Board of Directors will consider the new rates for member agencies that would increase price by 2.9%-3.8% for untreated water or 2.6%-3.3% for treated water. Alternative proposals are expected to be presented to the Board, who will ultimately decide on the new rates in the coming weeks.

Morena Height Limit Debate ContinuesAfter a contentious community meeting which sparked outcry from residents opposed to increasing housing density along the new Morena Boulevard trolley line, Councilmember Ed Harris

is seeking clarification from San Diego’s planners. Both Harris and Councilmember Lorie Zapf have voiced opposition to updates to the area’s zoning to allow for increased multifamily and mixed-use development near proposed mass-transit nodes and are concerned that the height limit could still be raised regardless of the community’s wishes. Responding to Harris’ inquiry, Planning Director Bill Fulton confirmed that his department will not pursue the changes to the area’s building height limit but will instead look for other ways of increasing ridership for the new trolley line.

Toni Atkins officially assumes role as Speaker of the AssemblySurrounded by friends and colleagues from San Diego and Sacramento, Toni Atkins was sworn in last month as the 69th Speaker of the Assembly. She is the first woman and first San Diegan to hold the position. Atkins spoke of her humble upbringing in


West Virginia and of her incoming priorities as the legislative and budget sessions are in full swing. SDCAA wishes Speaker Atkins well as she assumes this powerful role and looks forward to working together

Residential construction booming in downtown A new boom in residential construction is taking place in downtown San Diego. Twenty six new multifamily mixed-use facilities are set to open or are in progress as developers begin filling sites that had been purchased prior to the recession. Experts point to pent-up demand for new housing as a major driver of the area's housing expansion. While early plans for many of the downtown sites were centered on new condominiums, new projects are increasingly building apartments to meet the steady high demand for rental housing in the urban core

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We thought the heat generated by bill and budget deadlines was extreme, but apparently it is nothing compared to what you all in San Diego are going through. These fires prompted the Governor to say that these fires have created unprecedented danger and that California will be on constant alert as California rolls into summer. According to Mike Lopez, President of CDF-Firefighters, in his 25 plus years as a firefighter in California, he has never seen this level of fire danger so early in the year…It is unprecedented. All-in-all, the California Department of Forestry and Fire Protection (CalFire) has responded to more than 1500 wildfires statewide this year, which were fueled by drought conditions and strong winds.

All of us at ARA are relieved that cooler temperatures have allowed firefighters to gain the upper hand on a series of wildfires plaguing your beautiful

County. Hopefully all of you came through the most recent fires unscathed and with no loss of life or property.

ELLIS ACT One Ellis Act bill down, one to go. Assembly Member Amminao’s bill allowed, after being amended, a court to mask Ellis Act evictions, from the tenant's credit report and rental history. It is a similar procedure to the statute enacted several years ago for tenants who were evicted from rental units that were being bank foreclosed. After agreeing to these amendments in Assembly Local

Government Committee, Assembly Member Ammiano elected not to move forward and put them in his bill when it was heard in Assembly Judiciary Committee. As a result, SDCAA continued to oppose and the bill was defeated in committee by a vote of 4-3. He was granted reconsideration and could possibly take the bill up again, however, it is unlikely he will pursue this course of action.

The one Ellis Act bill that has a chance of passage is Senator Leno’s SB 1439. As you recall, SB 1439 (San Francisco only) would allow the city and county

CaliforniaCAPITOL NEWS

An insiders view to California Rental Housing Industry Politics and Government

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By Aaron Read & Associates, LLC

Aaron Read & Associates

Aaron Read

Pat MoranJennifer TannehillTerrance McHale


of San Francisco to enact law or regulations to prohibit a rental housing owner from removing a building from the market pursuant to the Ellis Act unless all owners in the property have held their ownership interest for at least five years. While SB 1439 is a San Francisco only bill, SDCAA is strongly opposed to it because it is inherently unfair to property owners.

As of this writing, Senator Leno has had two opportunities to present his bill on the Senate floor, however, on both occasions, he has failed to do so which is an indication of how closely the Senator is managing his vote count. ARA is actively lobbying San Diego legislators and others asking them to vote against this bad public policy. SDCAA also weighed in locally both in San Diego and with Senator Roth in Riverside. Consequently, as a result of lobbying efforts and SDCAA’s calls to district offices, Senator Leno currently does not have the votes for passage.

ARA will continue monitoring for possible amendments and lobbying against the bill so when Senator Leno does present the bill on the Floor, our strong opposition will be voiced. We will keep you informed and let you know if the situation changes in the coming days ahead.

Split RollA deal was struck on AB 2372 (Ammiano) – a bill that clarifies the definition of “change of ownership” in current law for commercial property to prevent cases where 100% change of ownership occurs,

but reassessment is avoided. The new language would trigger reassessment of property when at least 90% of a property’s ownership changes in any three-year period. It would not apply, however, to incremental changes of ownership through stock market trades.

The amendments are a compromise and will remove some of the bill’s opposition. The

compromise falls somewhere between current law and Ammiano’s original measure and will win support from opposing groups such as the California Chamber of Commerce, the California Tax Reform Association (pro-tax group) and the Howard Jarvis Taxpayers Association. CalTax still has concerns with the bill and has not, as of this writing, removed their opposition. It’s less than some wanted and is not a


full “split roll,” which would have completely removed Proposition 13’s limits from business property. As you know, a split roll would require a constitutional amendment. A full split-roll would have multi-billion-dollar impacts while the compromise amendments are likely to have much smaller impacts on both business tax bills and local government revenues.

As far as why the deal was cut - it may be an attempt to thwart Senator Wolk’s SB 1021, another split roll bill authorizing more than 1,000 California school districts to impose unlimited tax increases on property owners by allowing the imposition of non-uniform parcel taxes. Under the bill, school districts could split parcel tax assessments within a district based on one or more of the following rates: a flat amount,

the square footage of a parcel, the square footage of improvements on a parcel or according to the property’s classification — commercial, industrial, single-family residential or multifamily residential — so long as the same tax rate is levied on all properties within the same classification. Unlike AB 2372, SB 1021 is a majority vote bill making it an easier bill to pass in the Assembly. Amending and supporting AB 2372 gives moderate democrats cover to not vote for SB 1021 allowing them to point out that they have already voted for a split-roll bill and there is no need to support another (one that is universally opposed.).

As of this writing, AB 2372 is currently on the Assembly Floor waiting to be taken up.

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If the GOP were a corporation, the public relations department would be exhausted from the month of April. Three of its

members in the House of Representatives, Mssrs. McAllister, Grimm and Stockman, were caught on film in a compromising position with a staffer, placed under a federal 20-count indictment and reported to be under investigation by the House Ethics Committee for campaign finance infractions, respectively. Now, it’s unlikely the voting public believes that the actions of these three men are in some way indicative of a larger problem within the Republican Party, despite efforts by some Democrats

to paint them that way. While that strategy worked for Democrats in 2006 during the Jack Abramoff debacle, it is much less effective now. Voters know that members of both parties engage in these types of shenanigans and have frankly become desensitized to them.

These events do, however, serve to distract from the larger political narrative the GOP is attempting to emphasize with voters. Instead of getting to talk about the Affordable Care Act or jobs, they have to spend time responding to the drama and showing that they are dealing with the members involved. In this instance party leaders are gently (or not so gently) trying to move “do-badders” out of their seats in Congress. As it happens, Rep. Vance McAllister (La.) has already said he will not run for re-election though Republicans are trying to get to resign now. Rep. Michael Grimm (N.Y.) did step down from his seat on the Financial Services Committee, but has vowed to continue his own re-election campaign as he defends himself in court. Rep. Steve Stockman’s (Texas) situation is the least tenuous of the bunch as the ethics inquiry has just begun and could take many months to complete.

House Speaker John Boehner (R-Ohio) also made news last month for teasing some members of the GOP that they could not handle the difficult legislative issue of immigration reform. The Speaker has said on several occasions that he wants to pass reform, though the Senate-passed measure will not be the starting point. He sees both the policy importance of reform and the political necessity for Republicans to deal with it if they want any chance to be competitive nationally in the future. Unfortunately, his desires bump up against conservatives in the GOP who are squarely opposed to any reform that includes a path to citizenship for undocumented workers currently in the country. These same members are worried that the House leadership will attempt to force passage of reform or pieces of reform in other bills. As Rep. Steve King (R-Iowa), a leading tea party conservative in the House, remarked recently to Politico, “You have to man the watchtowers 24/7.” This does not bode well for reform occurring this year, a priority issue for the apartment industry.

I was hoping to be able to report to you that the

THE

By Greg Brown, Vice President of Government Affairs, NAA


Senate Banking Committee successfully reported out a housing finance reform bill in April. Alas, the scheduled markup was postponed in order for the Chairman and Ranking Member to gather more support from their respective sides of the Committee. The bill is almost assured to be passed by the Committee, but the stronger the vote, the better chance of passage by the full Senate. To gather those additional votes, the Committee leaders will have to make some tweaks to the underlying bill (which the apartment industry supports), all the while maintaining the balance in the bill that can appeal to both sides of the aisle. Those members of the Committee who are being courted for their support represent the more conservative and liberal branches of the Republican and Democratic parties, respectively. What they require to back the legislation could upset that balance and will have to be carefully considered. Stay tuned for news on developments on this issue and progress in the Senate.

Finally, I want to highlight for you a partial victory achieved at the end of April for our nation’s military personnel and for the Military Housing Privatization Initiative (MHPI). The MHPI is a 20-plus year public/private partnership, in which many NAA firms participate, that helps to meet the housing needs of the two-thirds of our military personnel who do not live in on-base housing. The House Armed Services Committee rejected a request by the Department of Defense to cut soldiers’ Basic Allowance for Housing or BAH, the subsidy given to every serviceman and woman to help cover their housing costs. Not only would this have increased out-of-pocket housing expenses for military personnel, it would undermine the funding stability of long-term privatized military housing contracts. That in turn impacts reserves for capital repairs, maintenance and on-site services at these communities. This is not the end of the story as the Senate still has to act; however, the House action is an excellent start. On a related note, members of the NAA Privatized Military Housing Committee were scheduled to come to town in May to lobby Congress on the BAH issue and other concerns. This is a tremendous example of commitment to the industry and to the advocacy process!

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My resident advised he is terminating the lease. I sent my resident notice of the initial inspection. The resident said that he didn’t want the initial inspection. I argued with him stating

that we must have the initial inspection? If he does not want to have the initial inspection, what can I do? You have done what the law requires. According to Civil Code 1950.5(f)(1) “within a reasonable time after notification of either party’s intention to terminate the tenancy, …, the landlord shall notify the tenant in writing of his or her option to request an initial inspection and of his or her right to be present at the inspection…. The purpose of the initial inspection shall be to allow the resident an opportunity to remedy identified deficiencies, in a manner consistent with the rights and obligations of the parties under the rental agreement, in order to avoid deductions from the security…. If a resident chooses not to request an initial inspection, the duties of the landlord under this subdivision are discharged….”

Therefore, no need to argue with your resident. You have done your duty. You have notified the resident

in writing of his right to the initial inspection. If the resident does not chose to have the inspection that is his prerogative. Now, remember, you must either return the security deposit or provide its accounting within 21 days after possession has been returned to you. Moreover, if you deduct $125 or more from the security deposit, you must provide copies of invoices demonstrating the amount deducted. There are additional requirements concerning the statements. If you need further advice, consult an attorney.

The answer to the above question ise general in nature. Each case has specific facts that may result in a different answer. Please consult an attorney if you need specific legal advice.

About the author: Todd Brisco is an attorney who handles landlord tenant matters on behalf of landlords throughout California. His telephone number is 714-634-2814 and address is 1900 S State College Blvd Ste 275, Anaheim Ca 92806. If you have any questions please forward them to SDCAA or Todd.

Q

LegalQ u e s t i o n s a n d A n s w e r sBy Todd A. Brisco, Todd A. Brisco & Associates A Professional Corporation


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We realize that thisinitiative isn't something that will happen overnight. So, we have coined the "growing green" motto, so our customers and partners can grow with us and see how the below list grows!• Drastically reducing paper and plastic marketing materials - Virtual Brochure Launched with Bio-Degradable seed card in lieu of Paper Brochure • Elimination of paper and plastic disposable kitchen plates, cups and utensils at all of our locations. • Increased recycling efforts at each location. We're sorting recyclable items like cans,

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AADD Realty, Inc. ............................ (619) 232-6811All Points Real Estate ................... (619) 298-7724Alliance Investment Corp. .......... (858) 597-4900Allied Management, Inc .............. (909) 243-7946Amy Del Nagro Property Management Services .......................................... (619) 284-9411Asset Property Management ...... (858) 560-9363Asset Signature Management .... (760) 602-9640

BBenson Properties ........................ (619) 977-0622 Bob Cota Realty ............................ (619) 465-9934Brentwood Management Co. ...... (619) 220-8595

CCambridge Management Group, Inc. .................. ......................................................... (760) 690-3949Capital Growth Properties, Inc. . (858) 454-8857Centre City Property Management Company ... ......................................................... (619) 520-2012CENTURY 21 Award Property Mgmt ................... ......................................................... (619) 471-1755Chase Pacific Property Management and Real Estate Services .............................. (858) 271-8841Choice Properties / Point Loma Real Estate ...... ......................................................... (619) 223-4075City of San Marcos ....................... (760) 744-1050Commercial Facilities, Inc. ......... (858) 452-1231Community Research Foundation, Inc. .............. ......................................................... (619) 275-0822

DDelta Property Management ...... (619) 465-5851Diamond Management Inc. ........ (619) 527-6161Diego Homes Property Mgmt ..... (619) 800-1054Douglas Allred Company ............. (858) 793-0202

EEast County Transitional Living Center, Inc. ..... ......................................................... (619) 442-0457 Eastman Investment .................... (858) 277-5565

FFairfield Residential ..................... (858) 457-2123Fjellestad Properties, Inc (dba FBS Property) .... ......................................................... (619) 286-4721

GGables Residential Corporate Office .................... ......................................................... (858) 684-3601Gaines St. Apts., LLC ..................... (760) 481-5382Griswold Real Estate Mgmt., Inc. (858) 597-6100

HH.G. Fenton Company ..................(619) 400-0120Hammer Real Estate ....................(619) 223-2755Hanken, Cono, Assad & Co. .........(619) 698-4770Harprop, Inc. .................................(650) 941-6900Heartland Associates, LLC ...........(619) 462-2082Hillside Terrace ............................(619) 698-2000Hogue & Belong Realty ................(619) 238-4720Homes Management, ATS Homes, Inc. ............... .........................................................(760) 432-4663Horizon Properties Management Service .......... .........................................................(619) 482-3054

Humphreys Residential ...............(619) 865-0389Hunt Pacific Management ..........(949) 428-4868

IInterfaith Housing Assistance Corporation ....... ......................................................... (619) 668-1532Investors Property Management Group ............ ......................................................... (760) 967-4764

JJHB California Properties, LLC ............................. ......................................................... (760) 722-6421Johnston Property Mgmt, Inc. ............................. ......................................................... (760) 944-0703

KKent Fisher .................................... (619) 200-3363Kevin Robinson ............................. (619) 265-5859Klein Real Estate ........................... (858) 551-1600

LL.E.W. Management ..................... (619) 440-8915Lahitte Sprague Cos. Inc.............. (858) 292-0805Land Trek Property Management ....................... ......................................................... (760) 758-6000LBK Management Services (Rancho Hills Apts.) ......................................................... (972) 756-0606Lee & Associates ........................... (858) 453-9990Legacy Partners Residential ....... (949) 930-7777Lincoln Military Housing ............ (858) 874-8100Lincoln Property Company ........ (949) 756-2525LLD Property Management ........ (619) 399-7960

MMaya Linda Apartments .............. (858) 566-5350MCB Camp Pendleton Family Housing Office .... ......................................................... (760) 725-0897McMillin Property Management (619) 401-7020Melroy Asset Management ......... (858) 483-5111MG Properties ............................... (858) 658-0500Mission Bay Realty ....................... (858) 274-9200Mission Gorge Realty, Inc. .......... (619) 229-0231Mission Realty .............................. (760) 728-8410More Property Management ...... (858) 514-8201

NNational CORE ............................... (619) 223-9222

OOliver Property Mgmt ................. (858) 271-0038

PPacific Coast Commercial ...........(619) 469-3600Pacific Commercial Management, Inc ................ .........................................................(858) 450-6886Pacific Living Properties .............(619) 234-9989Parkdale Apartments | Norco Mgmt. Corp. ........ .........................................................(760) 737-9017Pedro Ferreira ...............................(619) 224-0306People Helping Others Prop. Mgmt. ................... .........................................................(619) 282-5400Pinnacle, an American Mgmt. Svcs. Co............... .........................................................(949) 250-5302Presidio Real Estate......................(619) 440-1770 Prime Group| Coral Bay Park & Canyons ............ .........................................................(619) 276-1188Professional Real Estate Management ................ .........................................................(619) 297-7736 RR & V Management Corporation (619) 285-5500R. A. Snyder Properties, Inc. ....... (619) 297-0274REC Properties| Peñasquitos Point Apts. ............ ......................................................... (858) 484-5047Red House Property Management ..................... ......................................................... (858) 755-3031Rehmann Realty Group ............... (619) 440-5669

RG Investment Real Estate Services Inc. ............ ......................................................... (858) 268-5004Rohn Properties Management ... (760) 436-7433Rolling Hills Gardens ................... (619) 482-7583

SS & D Property Management, Inc. ....................... ......................................................... (619) 640-7530S. Wilson Management ................(760) 788-3995

San Diego Community Housing Corporation .... .........................................................(619) 876-4222San Diego Housing Commission (619) 578-7531San Diego Properties and Management ............. .........................................................(619) 232-9643San Diego Realty Services ...........(619) 713-1044Seapoint Properties, Inc. .............(858) 866-5636SHE Manages Properties, Inc......(619) 291-6300 Silberrad, Inc. ................................(619) 295-4686South Bay Community Services .(619) 420-3620Sperry Van Ness Finest City Commercial ........... .........................................................(858) 452-9100St. Vincent de Paul .......................(619) 233-8500 StepStone Real Estate Services ..(619) 231-9606Sterling Alvarado .........................(619) 286-3990Strat Prop Management, Inc. .....(619) 295-2211 Sun An Sea Property Mgmt. .......(619) 298-4160SunRidge Properties, Inc. ...........(858) 578-3600Sunrise Management Company AMO ................. ......................................................... (858) 571-8777

TTeam Bourda Incorporated ........ (858) 279-6265Thatcher Properties, Inc. ............ (619) 286-4250The Helm Management ............... (619) 589-6222The Morgan Group ....................... (858) 345-1515The Premiere Residential , LLC . (858) 455-7711The Prescott Companies ............. (760) 634-4700The Summit at Point Loma ......... (619) 223-1390Torrey Pines Property Management .................. ......................................................... (858) 454-4200Trinity Property Consultants ..... (949) 486-9514

UUDR, Inc. | Newport Beach Office ........................ ......................................................... (720) 283-6120

WW. P. Henry ................................... (858) 522-0533Waterton Residential| River Oaks ........................ ......................................................... (760) 721-8585WGID Enterprises Inc. | Meadowbrook ............... ......................................................... (619) 479-6565Willin Properties .......................... (619) 298-0500Woodglen Vista | EPMI, a Bayside Co. ................. ......................................................... (559) 907-9909

YYacabucci Realty .......................... (619) 884-0496

ZZimmerman Property Management ................... ......................................................... (619) 546-5361ZVK Corporation .......................... (619) 239-7400

Property Managers Directory


Advertising & MarketingANYONE HOME INC. ...............................(818) 439-9988Apartment Guide .....................................(858) 220-8521Apartments.com ......................................(888) 658-7368For Rent Media Solutions.......................(858) 242-5873LeaseLabs ..................................................(619) 233-4700Pinnacle Mobile Marketing ...................(951) 821-8659Realtor.com® Rentals ..............................(800) 978-7368 Rent.com, an eBay Company .................(310) 586-9520The Apartment Book ..............................(619) 781-2600San Diego Union-Tribune ......................(619) 293-1478

Air ConditioningAir Temperature Specialists ..................(888) 588-1602Pro Star Mechanical Services ................(714) 999-1177

Apartment DirectoryApartment List...........................................(619) 96-2 91

Appliance LeasingAzuma Leasing, Inc. ................................(800) 707-1188

Appliance Parts & RepairMr. Appliance ..........................................(858) 947-5575

Appliance SalesKiva Kitchen Bath| Builders Appliance Supply............ ....................................................................(800) 550-4227R & B Wholesale Distributors, Inc. .......(760) 672-3999

Asphalt & Asphalt MaintenanceApache Asphalt & Seal Corp. .................(760) 598-8855George W. Weir Asphalt Const., Inc. ....(760) 746-0232

Attorneys-At-LawHeinz & Feinberg and Law Offices of Richard C. Atler ....................................................................(619) 238-5454Kimball, Tirey & St. John LLP ................(619) 234-1690Aimee R. Morris, Attorney at Law ........(619) 991-0548Law Offices of Robert E. Muir ................(619) 231-6500Owens Law Group, APC ..........................(619) 234-8460RUZICKA & WALLACE, LLP ....................(949) 614-9090Smith & Associates ..................................(619) 299-1761Southern California Real Estate Law ....(619) 232-7325Todd A. Brisco & Associates, APC .........(714) 634-2814

Backflow TestingPacific Backflow Company, Inc. ............(760) 639-4000

BanksChase Commercial Term Lending ........(619) 464-0573Mission Federal Credit Union ...............(858) 542-2755

Bathroom RefinishingAAA Refinishing Corp. ............................(800) 456-1492American Bathtub Refinishers ..............(619) 265-9200

Bathroom Remodeling & Refinishing3 in 1 Bathtub and Kitchen Refinishing Inc. ....................................................................................(619) 575-9253A Revitalized Bath and Kitchen ............(619) 644-3320American Bathtub Refinishers ..............(619) 265-9200Bill Howe Design & Remodeling ...........(619) 286-6348California Bath Restoration ...................(949) 263-0779

Bathtub LinersAmerican Bathtub Refinishers ..............(619) 265-9200Bath Fitter ................................................(619) 202-7644

Boiler RepairAir Temperature Specialists ..................(888) 588-1602Pro Star Mechanical Services ................(714) 999-1177

Cabinet and CountertopsGrand Design Kitchens ...........................(760) 519-2092

Cabinet Refacing & InstallationA Revitalized Bath and Kitchen ............(619) 644-3320 Cable TelevisionCox Communications-San Diego Accts (858) 569-4646DIRECTV ...................................................(310) 964-4640

Call CenterAnswer California ...................................(619) 768-5500

Carpet CleaningBonded Carpet .........................................(858) 576-8400Clean Earth Restorations .......................(619) 284-4239Pioneer's Prof. Carpet Cleaning & Power Washing .... ....................................................................(619) 200-5416Sitton Flooring .........................................(858) 458-3555Turnover Cleaning and Carpet Care ....(619) 631-0345Venturi Technologies .............................(858) 571-1170

Carpet Sales & FlooringAmerica's Finest Carpet Company .......(800) 888-1568Bonded Carpet .........................................(858) 576-8400Criterion Brock ........................................(858) 496-5222G. B. Sales ..................................................(858) 571-3600J & C Carpet Company ............................(619) 498-1424Mohawk .....................................................(800)248-8582 Sid's Carpet Barn, Inc. ............................(619) 477-7000Sitton Flooring .........................................(858) 458-3555

Cleaning & Janitorial ServicesCalifornia Office Maintenance, Inc. ......(858) 513-2767Cleanology Housekeeping Personnel Service.............. ....................................................................(619) 281-2532Pacific Coast Cleaning, Inc. ....................(858) 565-1603Sitton Flooring .........................................(858) 458-3555Summit Commercial Cleaning Services........................ ....................................................................(858) 530-8700Turnover Cleaning and Carpet Care ....(619) 631-0345Wall to Wall Cleaning Services .............(619) 423-2554

Coin-Operated Laundry EquipmentAll Valley Washer Service ......................(800) 247-1100Coinmach Corporation ...........................(800) 954-9000Pride Laundry Systems, Inc. ..................(858) 271-5885WASH Multifamily Laundry Systems ...(858) 279-1234Washtek, Inc. ...........................................(760) 735-2495

CollectionsRent Recovery Service............................(800) 845-1086South West Recovery Inc .......................(619) 749-4960TRIGILD, Inc .............................................(858) 720-6700

Construction and RemodelingHersum Construction Inc.......................(858) 373-5900J&O Construction, Inc. ............................(619) 303-9435Matrix Construction Services ...............(951) 493-0100SG Construction .......................................(760) 591-0144VCC Construction ....................................(949) 608-5711WIN WIN HOMES, INC. ...........................(760) 532-7518Workright Property Services Inc ..........(858) 751-6312

Construction ManagementSouthern Cross Property Consultants .(858) 395-8657

Corporate HousingOakwood Worldwide ..............................(858) 496-2000

Countertops Repair & RefinishingA Revitalized Bath and Kitchen ............(619) 644-3320

Deck CoatingLife Deck/Pacific Pebbles .......................(619) 262-8600General Coatings Corporation ..............(858) 587-1277

Decks and PatiosGB's Fence Company...............................(619) 585-1184

Developer of ApartmentsOliverMcMillan Foster LLC ....................(619) 321-1111 Drain & Sewer CleaningAir Temperature Specialists ..................(888) 588-1602Bill Howe Plumbing, Inc. ........................(619) 286-6348Russell Plumbing & Supplies .................(619) 561-0585

Electrical ContractorsPrecision Electric Company...................(619) 390-2991Kennedy Electric .....................................(619) 582-6568

Electrical Vehicle Charging Sta-tionNRG eVgo ..................................................(760) 710-3848

Emergency Service Flood/FireAmerican Technologies .........................(858) 530-2400 Clean Earth Restorations .......................(619) 284-4239Generation Contracting & Emergency Services, Inc .. ....................................................................(858) 679-9928Hersum Construction Inc.......................(858) 373-5900Pioneer's Prof. Carpet Cleaning & Power Washing .... ....................................................................(619) 200-5416S & J Buliders and Restoration Services Inc ................. ....................................................................(619) 449-2014ServiceMaster All Phase Restoration ...(619) 442-1234

Employment Agency/Staffing AgencyThe Eastridge Group ...............................(858) 260-2175

Energy ManagementArnold Solar .............................................(619) 507-6255Pro Star Mechanical Services ................(714) 999-1177TRC Energy Services ...............................(916) 962-7001

Environmental: Asbestos/Lead/ MoldAlliance Environmental Group, Inc. .....(877) 858-6220American Technologies .........................(858) 530-2400 National Econ Corporation ....................(714) 978-6320 EvictionsAimee R. Morris, Attorney at Law ........(619) 991-0548Smith & Associates ..................................(619) 299-1761

ExterminatorsLloyd Pest Control ...................................(619) 399-8559

FenceGreenfield Fence, Inc. .............................(760) 724-8131GB's Fence Company...............................(619) 585-1184

Financial ServicesPoint Loma Credit Union .......................(858) 243-7471Seacoast Commerce Bank ......................(619) 988-6708

Fire Equipment Sales & ServiceAll County Fire, Inc .................................(619) 284-4770Distinguished Fire Extinguisher Service ...................... ....................................................................(619) 885-9082

Fitness Equipment & SalesAdvanced Exercise Equipment .............(858) 412-2002Fitness Mart, Inc. .....................................(858) 581-3398Opti-Fit ......................................................(619) 822-7370Out-Fit .......................................................(800) 376-3339

Supplier Directory


Flood DamageGeneration Contracting & Emergency Services, Inc .. ....................................................................(858) 679-9928Hersum Construction Inc.......................(858) 373-5900

Furniture RentalsBrook Furniture Rental ..........................(858) 271-0107Fashion Furniture Rental, Inc. ..............(800) 235-9030

GatesControlled Entry Specialists, Inc. .........(619) 670-8100

General ContractorsBodiker Contracting, Inc. .......................(858) 748-1122Har-Bro Construction & Consulting, Inc. ..................... ....................................................................(619) 398-0200 Hersum Construction Inc. .....................(858) 373-5900Kinsman Construction Inc. ....................(858) 875-2950M. C. Contracting Service ......................(619) 282-3083McMillin Contracting Services .............(619) 401-7000Larry O'Dell Construction ......................(619) 501-5252R&M Construction, Inc. ..........................(858) 566-4950S & J Buliders and Restoration Services Inc ................. ....................................................................(619) 449-2014

Heating & Air ConditioningAir Temperature Specialists ..................(888) 588-1602Bill Howe Heating & Air .........................(619) 286-6348Pro Star Mechanical Services ................(714) 999-1177Sam's Heating and Air Conditioning, Inc. .................... ....................................................................(619) 697-9824

Human ResourcesSan Diego Employers Assoc. ..................(858) 505-0024

InsuranceCapital Insurance Group ........................(800) 363-9521Renters Legal Liability ............................(801) 928-7015

Interior DesignInteriors: By Design ................................(858) 259-9511Parisi Portfolio .........................................(858) 259-0031

Internet Advertising ServiceWebListers LLC ........................................(800) 784-2155

Internet Service ProviderCox Communications............................... 858) 569-4646

Janitorial Services Clean Earth Restorations ......................(619) 284-4239

Junk RemovalClean Green Hauling ...............................(858) 999-5477

Kitchen RemodelingHersum Construction Inc.......................(858) 373-5900 Landscape Maintenance & ServiceA&C Landscaping Inc. .............................(619) 236-1000Emma Landcare, Inc. ..............................(858) 220-3662KR Landscape Maintenance, Inc. ..........(760) 295-9720LaBahn's Landscaping ............................(619) 579-9151Landcare Logic .........................................(858) 560-8555LandGraphics Landscape & Arborcare Management . ....................................................................(760) 317-6717Landscapes USA .......................................(858) 386-9820Landsystems.............................................(858) 558-0542M. C. Contracting Service ......................(619) 282-3083New Way Landscape and Tree Service (858) 505-8300Pacific Green Landscape, Inc. ................(619) 390-9962Singh Group Inc. Dba Rightway Landscape ................. ....................................................................(760) 450-0534TruGreen LandCare .................................(858) 453-1755ValleyCrest & Landscape Maintenance ........................ ....................................................................(858) 458-1900Western Gardens Landscaping, Inc. .....(760) 720-1459

Leak DetectionBill Howe Plumbing, Inc. ........................(619) 286-6348Cable, Pipe & Leak Detection, Inc. ........(619) 873-1530Grove Plumbing .......................................(619) 449-4911Master Plumbing and Leak Detection ..(858) 271-0880

LendersChase Bank -Andrew Gilligan ................(858) 812-9795Chase Commercial Term Lending ........(619) 464-0573Luther Burbank Savings .........................(619) 405-9961

Maintenance SupplyDirecSupply, Inc. .....................................(713) 937-3050HD Supply .................................................(760) 809-1470Wilmar Industries, Inc ...........(800) 345-3000 Ext:3150

Mold Inspections & RemediationAmerican Technologies .........................(858) 530-2400 Bill Howe Restoration & Flood Services ....................... ....................................................................(619) 286-6348Generation Contracting & Emergency Services Inc. .. ....................................................................(858) 679-9928Hersum Construction Inc.......................(858) 373-5900

Moving ServicesPriority Moving .......................................(858) 689-2525Republic Moving & Storage ...................(619) 591-0070

Mystery ShoppingEllis, Partners in Management Solutions ..................... ....................................................................(972) 256-3767

Odor ControlTurnover Cleaning and Carpet Care ....(619) 631-0345

Online PaymentPayLease, LLC ...........................................(866) 729-5327

Paint Manufacturers & SuppliesBehr Paint .................................................(951) 241-3833Dunn-Edwards Corporation ..................(619) 884-3866Frazee Paint .............................................(858) 736-4169Glidden Professional Paint ....................(619) 954-8958Sherwin-Williams Co. .............................(858) 496-8925Vista Paint Corporation .........................(619) 277-6778

PaintingCertaPro Painters ....................................(760) 580-3091Done-Rite Painting ..................................(619) 977-0241Dynamix Painting, Inc. ...........................(760) 787-0269General Coatings Corporation ..............(858) 587-1277Jana Harris Painting Inc. ........................(619) 917-9037Ostrowski Painting Inc. ..........................(619) 303-9448Pro-Tech Painting Company .................(858) 527-0200 Truline Painting Inc ................................(619) 663-5878

Parking EnforcementC & D Towing Specialists, Inc. ...............(619) 463-8697Reliant Parking Solutions ......................(888) 977-6848

Parking Management SoftwareIndatus ......................................................(800) 727-4246 Paving MaintenanceAMS Paving, Inc. ......................................(909) 357-0711Eagle Paving .............................................(858) 486-6400

Pest ControlBed Bug Solutions ...................................(760) 758-9747Corky's Pest Control ...............................(800) 901-1102Lloyd Pest Control ...................................(619) 399-8559Pestgon Inc. ..............................................(760) 724-8100Western Exterminator Co. .....................(619) 579-1656

Pipe LiningRoto - Rooter ............................................(800) 381-4161

PlumbingAir Temperature Specialists ..................(888) 588-1602ARS Plumbing of San Diego ...................(858) 457-6559ASAP Drain Guys & Plumbing ...............(760) 721-2904Bill Howe Plumbing, Inc. ........................(619) 286-6348Grove Plumbing .......................................(619) 449-4911Master Plumbing and Leak Detection ..(858) 271-0880Pacific Drain and Plumbing ...................(760) 436-8600Russell Plumbing & Supplies .................(619) 561-0585Workright Plumbing ...............................(858) 751-6312

Plumbing FixturesFerguson Enterprises ..............................(888) 334-0004McCarthy MRO, Inc. ................................(619) 209-7537

Pool FurnitureTexacraft Tropic Craft ............................(800) 327-1541

Pool Maintenance & RefacingGardner Outdoor and Pool Remodeling ....................... ....................................................................(619) 593-8880

Power WashingClean Earth Restorations .......................(619) 284-4239Have Wash Will Travel Inc. ...................(760) 941-4952Pioneer's Prof. Carpet Cleaning & Power Washing .... ....................................................................(619) 200-5416

Property InvestmentsHeritage Capital Advisors, Inc. ..............(619) 308-6359

Property ManagementMilitary Family Housing ........................(619) 556-9614Wakeland Housing & Development .....(619) 235-2296

Property Management PersonnelAPT Companies, Inc. ...............................(858) 279-2787Career Strategies .....................................(619) 640-2250Go-Staff, Inc. ............................................(858) 292-8562Link Staffing Services .............................(858) 874-3334

Property Management SoftwareAppFolio ...................................................(866) 648-1536ResMan .....................................................(972) 349-1406Yardi Systems ..........................................(805) 699-2040

PurchasingBuyers Access ..........................................(310) 947-5076

Real EstateACI Apartments .......................................(619) 299-3000 Apartment Realty Group (ARG) ............(619) 222-9501HFF.............................................................(858) 812-2346Voit Real Estate Services ........................(858) 453-0505

Refuse RemovalRepublic Services Co. ..............................(760) 508-5119Express Waste & Recycling ....................(858) 677-0881Waste Management ................................(619) 596-5100

Renovations & RemodelingA & E Construction Services ..................(619) 588-4113Bill Howe Design & Remodeling ...........(619) 286-6348Hersum Construction Inc.......................(858) 373-5900Interstate Restoration Group ................(714) 978-6400WIN WIN HOMES, INC. ...........................(760) 532-7518 Rental History VerificationExperian RentBureau .............................(310) 347-8126

RepipingAir Temperature Specialists ..................(888) 588-1602Bill Howe Plumbing, Inc. ........................(619) 286-6348

Resident RetentionSatisFacts Research .................................(866) 655-1490


RoofingA-1 All American Roofing Company ....(858) 537-5177All URETECH Commercial Roofing .......(800) 827-2173Commercial & Industrial Roofing .........(619) 465-3737DILS Roofing & Exteriors .......................(760) 727-6000Eberhard Benton Roofing Co. ................(619) 291-6340ERC Roofing & Waterproofing ..............(949) 492-8985Montross Companies ..............................(949) 855-7807Raneri & Long Roofing & Windows ......(800) 564-3110RSI Roofing ...............................................(858) 278-7200Sully-Jones Roofing .................................(800) 611-3110Witherow Roofing Co. ............................(619) 297-4701

Security DepositAssurant Specialty Property .................(760) 936-5757

Security Guard PatrolBald Eagle Security Services, Inc. .........(619) 230-0022Bravo Three..............................................(619) 328-0671California Safety Agency ........................(866) 996-6990City Wide Protection Services, Inc .......(619) 938-2333Unified Protective Services, Inc............(310) 263-2500

Security ServicesBravo Three..............................................(619) 328-0671City Wide Protection Services, Inc .......(619) 938-2333JDS Security ..............................................(619) 781-8694Security First............................................(619) 243-3992

Sewer & Drain Line VideoBill Howe Plumbing, Inc. ........................(619) 286-6348Cable, Pipe & Leak Detection, Inc. ........(619) 873-1530

Signs & BannersMiramar Sign Works & Graphics ..........(858) 566-3010

Slab LeaksAir Temperature Specialists ..................(888) 588-1602Bill Howe Plumbing, Inc. ........................(619) 286-6348

Smoke Alarm ComplianceAlarm Compliance USA ..........................(800) 220-7152

Smoke Free Housing/Tabacco ControlSan Diego County Smoke-Free Multi Unit ................... ....................................................................(760) 631-5000

Housing Project SoftwareLeaseHawk ................................................(714) 785-4109RealPage, Inc. ...........................................(877) 325-7243

SolarAdroit Solar ..............................................(858) 492-7772Arnold Solar .............................................(619) 507-6255Skyline Innovations, Inc. .......................(925) 270-7634SunUp Energy ..........................................(760) 564-6916

Submetering / Billing ServicesAUM ............................................................(818) 87-9071Conservice Utility Billing & Mgmt .......(602) 481-7440Multifamily Utility Company ................(800) 266-0968NWP Services Corporation ....................(402) 421-1668San Diego Gas & Electric ........................(858) 654-1857

Telephone ServicesAT&T Connected Communities ............(619) 221-5812Cox Communications-San Diego Accts (858) 569-4646T-Mobile USA ...........................................(858) 480-1833 Tenant CommunicationsOne Call Now ............................................(937) 573-2346

Tenant ScreeningBetterNOI ..................................................(760) 424-2200Contemporary Information Corp. ........(800) 288-4757 Credit Bureau Associates .......................(800) 564-6440First Advantage Resident Screening ....(805) 212-0341

Moco Inc. ..................................................(800) 814-8213On-Site.com ..............................................(619) 540-7828

Termite Control & RepairTruly Nolen ..............................................(619) 463-9371

Towing ServicesC & D Towing Specialists, Inc. ...............(619) 463-8697Rancho Del Oro Towing..........................(619) 654-1024Star Towing ..............................................(858) 573-8700Western Towing ......................................(619) 997-0904

Tree ServicesFour Seasons Tree Care, Inc. .................(760) 477-7955

Utilities Locating ServiceSan Diego Gas & Electric ........................(858) 654-1857

Video CommercialsAPT Companies, Inc. ...............................(858) 279-2787

Water Damage RestorationBill Howe Design & Remodeling ...........(619) 286-6348Christian Brothers Cleaning & Restoration ................. ....................................................................(619) 469-8955Generation Contracting & Emergency Services,Inc ... ....................................................................(858) 679-9928Hersum Construction Inc.......................(858) 373-5900ServPro of La Jolla ...................................(858) 270-5234Servpro of Sorrento Valley & UTC .......(858) 527-1144WHA Preferred Services.........................(760) 412-0286 Water HeatersAir Temperature Specialists ..................(888) 588-1602Arnold Solar .............................................(619) 507-6255Bill Howe Plumbing, Inc. ........................(619) 286-6348Debinaire Co. ............................................(858) 750-8686Pro Star Mechanical Services ................(714) 999-1177

Web ServicesApartments 247 .......................................(877) 247-2550Property Solutions ..................................(949) 281-7293Resident360 ..............................................(855) 360-9327

Window CoveringsG. B. Sales ..................................................(858) 571-3600Specialty Apartment Supply .................(877) 630-2275

WindowsApproved Contractor Inc. ......................(619) 933-8306Western Window Sale & Install ............(619) 794-0294

Team Up for Success! Use an SDCAA Member 1st!

Benefits of using an SDCAA Supplier Member:

u SDCAA supplier members bring you the best and most innovative products and services available.

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u Care about and know the industry. They support SDCAA, your local association.


Advertiser Indexair duct cleaning9 Bonded Carpet1-800-734-6801

appliance sales48 Ferguson Enterprises, Inc.619-595-5600

attorney-at-law7 Law Office of Fabio Fanelli760-814-8533

bathroom remodeling5 3 in 1 Bathtub and Kitchen Refinishing1-800-516-72997 American Bathtub Refinishing619-265-9200

bathtub liners7 American Bathtub Refinishing619-265-9200

bathtub refinishing5 3 in 1 Bathtub and Kitchen Refinishing1-800-516-72997 American Bathtub Refinishing619-265-9200

blinds15 Bonded Window Coverings1-800-734-60364 M.B. F. Interiors1-800-272-7379

carpet cleaning9 Bonded Carpet1-800-734-6801

carpet sales9 Bonded Carpet1-800-734-6801

coin operated laundry21 Best Washer Sales and Service619-283-475238 Pride Laundry Systems858-271-588547 Washtek760-735-2495

electrical contractors8 Kennedy Electric619-464-6568

kitchen design 21 Grand Design Kitchens760-789-0992

kitchen refinishing5 3 in 1 Bathtub and Kitchen Refinishing1-800-516-7299

insuranceIFC CIG Insuranceplease see ad for locations and telephone numbers

leak detection15 Cable, Pipe & Leak Detection (CPL)619-873-1530

lenders41 Chase Bank619-464-15977619-464-0573

pest controlBC Corky's Pest Control800-901-1102IBC Team Too800-818-832651 Truly Nolen800-go-truly

plumbing11 Bill Howe Plumbing, Heating & Air Conditioning Inc1-800-Bill Howe15 Cable, Pipe & Leak Detection (CPL)619-873-1530

roofing45 Modern Roofing800-639-7663

smoke free18 Say San Diego619-890-4149

solar8 Arnold Solar619-507-625544 Go Solar California-Center for Sustain-able Energy18 TRC888-352-7457

tenant screening50 CBA800-564-644022 InfoLink Resident Screening888-762-7313

towing43 Western Towing619-297-8697

utility locating service15 Cable, Pipe & Leak Detection (CPL)619-873-1530

water heaters48 Ferguson Enterprises, Inc.619-595-560044 Go Solar California-Center for Sustain-able Energy

windows40 Window Solutions619-258-0515

window covering15 Bonded Window Coverings1-800-734-60364 M.B. F. Interiors1-800-272-7379

Team Up for Success!

Use an SDCAA Member 1st!

Use an SDCAA member first for all the right size solutions to

your business needs.

Benefits of using an SDCAA Supplier Member:

u SDCAA supplier members bring you the best and most innovative products and services available.

u Cost effective product and services to meet your budget.

u They are experts in their fields.

u Care about and know the industry. They support SDCAA your local association.

Corky’s customer data center allows customer access to:• Your account anytime and anywhere• Electronic reports and charts to show past and present pest trends• Sanitation Reports• Pest Activity Reports• Trend Reports• Recommendations• Material Usage

CORKY’S BAR CODE TRACKING SYSTEM

ON LOCATIONTechnicians report

activity and damage.

CORKY’SAll account data and

information is collected and organized for your account.

Customer accesses account information, activity and

reports 24/7.

CUSTOMER PORTALON LOCATIONTechnicians check-in upon service arrival.

Service and technology driven

Our way to monitor your activity and our commitment to keep roaches, rodents or any other unwanted pests from making your business their home.

Our friendly, professional staff will work with you and your staff on an effective treatment plan.

NOW,Pest Control is technology driven !

ANTSROACHES

TechnicianCheck-In

Records are tracked by technicians on location. Customers can access their account and reports 24/7.

Real-Time Reporting• Handheld computer tracking in the field• Bar coding technology is used to log service findings

and recommendations• Environmental data reporting during each service• Logging of pest activity and trends• Pest activity reports are emailed after each service• Sanitation reports are emailed after each service• Product usage reporting• Technicians check in and out of onsite logbook• Service times and dates are recorded

Regular pest services include:• Drain treatments• Eco-sensitive crack and crevice applications• Pest monitoring• Pheromone trapping for identification• Pest activity reporting

We do what others don’t do. We physically remove the pests and debris.

1-800-901-1102 FRUIT FLY RODENTS

for a competitive estimate.

June 2014 RentalOwner Issue

Documents

Transcript of June 2014 RentalOwner Issue