Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham
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Transcript of Julian Bates – CIO, THIS 18 th June 2014 – Health Insights, Birmingham
“Organisation wide self sufficient Information Provision
for an Acute Trust – Mission (Im)possible ! ? ”
Julian Bates – CIO, THIS 18th June 2014 – Health Insights, Birmingham
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Overview• THIS - Information department• Recent times and a Plan• Progress made• What for the future ?• Lessons learnt
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming HealthcareTHIS – Information history &
reality• THIS hosted by C&H NHS FT - 10 years of age• 30 information staff - Trust and CSUs• Data warehouse • Regular reports - demands • More narrative, Information / data• Change required
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
REALITY an exampleHi Please could you help me this morning by providing me with the
following:-
Details 1Details 2Details …..
I realise this is quite a lot but if I can get this morning as I need to work on this this afternoon?Many thanksBob
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
SELF SUFFICIENCY – in the past
• Common tools • Qlikview BI platform• Big items – eg. Mortality, contract – “piecemeal”• Benchmarking
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
RECENT TIMES – IM&T MODERNISATION
• Large Investment• Information / Business Intelligence• Ideas – in heads only• Research – Best Practice• Taking action
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
BI - what we wanted (RESULT) – IM&T Strategy Paper
all in one place via one route
Available to all who need Intuitive to Use
Easily Accessible
Real Time
Organisation wide
Tailored for Customer Groups
Benchmarking
Forecasting
Technical Resilience
Modelling / Alerts
Integration
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
BI and Self Sufficiency - Plan to get there – 500 users Dec 2014
2013 2014STAGE Description 30/9 07/10 04/11 02/12 30/12 06/1 03/2 03/3 31/3 05/5 02/6 07/7 04/8 01/9 06/10 03/11 01/12
1 Vn 11 QV & server upgrade
2 Who to "go see"?, script, user guide
3THIS current model review, including draft model directory
4 Branding & consistent models
5 PMU model
6 IP wait models
7 Community daily
8 Servers, back up & dev bus case
9 CHFT perf model - dataset prep
10 Analyst awareness
11 Analyst Training
12 Tablet demo
13 OP wait model
14 Live models - A&E, bed occupancy
15 CHFT review engagement
16 Servers, back up & dev impn
17 Existing reports
18 Skill analysis
19 Requirement specification build
20 Evaluate licence requirement
21 CHFT perf model - BHJ impn
22 Impn of requirements (small models)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming HealthcareWhat we’ve delivered against
plan
Including “Live”
Upgraded to Version 11 Qlikview
Launched new models
Reviewed Current Models
Branding & Consistency
1st Model on tablet device
STAGE Description
1 Vn 11 QV & server upgrade2 Who to "go see"?, script, user guide
3THIS current model review, including draft model directory
4 Branding & consistent models5 PMU model6 IP wait models7 Community daily8 Servers, back up & dev bus case9 CHFT perf model - dataset prep
10 Analyst awareness11 Analyst Training12 Tablet demo13 OP wait model14 Live models - A&E, bed occupancy15 CHFT review engagement16 Servers, back up & dev impn17 Existing reports18 Skill analysis19 Requirement specification build20 Evaluate licence requirement21 CHFT perf model - BHJ impn22 Impn of requirements (small models)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Prong of Attack 1 – Live Model
• 10 min updates• 5 options
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming HealthcareProng of Attack 2 – Trust HQ
Screen
• daily updates• trending &
seasonality graphs• 7 options• ytd comparison• multiple data sets
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming HealthcareProng of Attack 3 – working
together
• daily updates• joint working• Integration• replaced report
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Impact (1)
all users 1500+ sessions
(95 users)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Impact (2)
non info and finance users
400 sessions
(59 users)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Knowledge Portal – the offering now (RESULT)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Knowledge Portal – models available now• Inpatient • Outpatient • A & E • Referrals • Mortality • Waiting lists • Theatre Utilisation • Incident Reporting
• Bed Occupancy• Clinical Coding• Pathology • Radiology • Community• Therapies• Pharmaceuticals• Contract Monitoring
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
THE FUTURE?
Refining
Tackle the hard areas – org wide
- triangulate
Trust Performance and Patients Safety report
Big Launch Certain reports delivery mode
to stop
More for the clinicians
Engagement and support
Analysts roles to changeBenchmarking
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Lessons Learnt – THE GOOD• Plan gives focus• Simple and get on • > 1 “prong” – “Sexy stories”• All informed – all helping engage• Manage the expectation
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Lessons Learnt – THE BAD• Definitions • Expect knock backs• Big steps not easy• Data feeds get harder !• Complete buy in
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Self Service….feel familiar• On the increase• Spreading to many different service industries• The technology is getting better• Generic, intuitive, easy to use• Customer satisfaction / confidence is increasing• Still the need for face to face interaction
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Key Points • Get on and put the information out there• Have clear plan• Resilience – system and you• Many pronged – plenty to show• Not for all yet – but it can / will be• New generation – the mission will be possible
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics ServiceInforming Healthcare
Thank you Any questions?