JUL 16 FINAL(1) - Sun Tran Reports/JUL_16_FINAL... · 2016. 9. 21. · and 30 compliments in July)...

MONTHLY REPORTJULY 2016

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

July 2016SECTION PAGE

I.System Highlights and Accomplishments 3-9

II.Sun Tran

a.Ridership 10b.Revenue 11c.Pass Sales 12d.Summary of Expenses 13e.System Summary 14f.Annual Ridership 15g.Performance Indicators 16-26h.Route Performance Profile 27i.Route Passenger Per Hour Ranking 28j.Customer Satisfaction 29

III.Sun Vana.Ridership & Revenue Collection 30b.Summary of Expenses 31c.System Summary 32-33d.Annual Ridership 34e.Performance Indicators 35-40f.Customer Satisfaction 41

IV.Glossaries 42-43

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Sun Tran & Sun VanStrategic Goals Progress Update

July 2016In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Van’s ongoing efforts to achieve FY 2017 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Tran’s Customer Service Center answered 93 percent of the total number of calls received, a 1 percent increase from June and the same as July 2015. The customer service representatives met the established goal of answering at least 85% of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are tohelp ensure better service for the thousands of passengers who phone the call center.

The number of complaints decreased by 25 percent when compared to the previous month and a 10 percent decrease when compared to the same time last year.

Additionally, Sun Tran experienced a 10 percent decrease in compliments when compared to June (33 compliments in June and 30 compliments in July) and the same amount as the same time last year.

Sun Van Customer CallsSun Van’s dispatch answered 84.99 percent of the calls offered, a decrease of 1.29 percent from June and a 1.44 percent decrease from July of last year.

Reservations answered 96.88 percent of the calls offered, an increase of .34 percent from last month, and a .68 percent increase from the same time last year.

Reservations Spanish answered 95.36 percent of the calls offered, .86 percent decrease from June and a .14 percent increase from July of 2015.

Reservations abandoned calls were 1.33 percent and Spanish abandoned calls were 1.79 percent, both reaching their goal for the month of July. Dispatch percentage of abandoned calls was 3.53 percent almost reaching their goal of less than 3.2 percent.

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July 2016ContinuedDispatch answered 16,113 calls, a decrease of .5 percent when compared to last year. Reservations answered 16,695, a decrease of 5.82 percent when compared to last year. Reservations Spanish answered 905 calls, an increase of .33 percent when compared to last year.

On Time Performance for the month of July was approximately 95.1 percent, not reaching the established goal of 96 percent.

Special Services Office ActivityThe Special Services Staff assisted approximately 3,926 customers during the month of July, a decrease of 4.4 percent when compared to the previous month. The daily average was 196 customers compared to 187 for the prior and 222 for the same time last year.

Staff issued a total of 2,304 SunGO ID & Cards during the month, compared to 2,335 issued in June and 3,090 issued in July of the prior year. Specifically, the cards issued were, 1,804 low-income (448 replacement), 366 disabled (238 replacement), and 134 senior (45 replacement).

Agents answered 2,580 calls on the English line or 89.3 percent calls answered with 276 calls abandoned. The percent calls answered for English in July was lower than the prior month, which was 89.9 percent, and higher by 6.89 percent from July of 2015.

Agents also answered 71 calls on the Spanish line or 94.7 percent calls answered with 2 calls abandoned. The percent calls answered for Spanish was lower by 2.1 percent than the prior month, and lower by 2.8 percent from the same time last year.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

Ensure an Efficient and Effective Operation

Procurement As part of the camera upgrade to the Sun Van camera system, a field of view evaluation was completed. As part of the field of view evaluation, trees were trimmed by the contracted landscaper to improve visibility, which has improved the overall security system at Sun Van.

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July 2016ContinuedSun Tran Maintenance Goals A total 122 preventative maintenance inspections of Sun Tran buses, 24 air conditioner inspections and 8 preventative maintenance inspections of support vehicles were completed, all with 100 percent on-time performance. A total of 16 Quality Assurance Inspections were performed by Maintenance Managers and Supervisors.

The active fleet for Garage 1 (South Yard) maintenance shop is 121 buses and the active fleet at Garage 2 (NW Facility) is 125 buses. The total active fleet for the month remains the same as the previous month at 246.

Bus Ratio Goals For Fiscal Year 2017, the goal is to reduce un-recovered warranty by $74,649. The monthly goal is $6,220.75. Warranty recovered during the month of July was $18,205.8, exceeding the monthly goal.

Workforce Compliance Sun Van hired a new Phone Clerk, Sun Tran hired a Senior Accounting Analyst and Special Services hired a new Customer Service Representative. A new hire orientation class was held at Sun Tran during the month, with four people in attendance.

Employee and Labor Relations HR staff attended a Society of Human Resources Managers meeting. The topic discussed was “Supercharge your team: Key factors in high performing teams.”

A Labor Management Meeting was held at Sun Tran with management and union representatives present. Some of the topics discussed were mosquito control and bus partitions.

Transit Task Force (TTF)The Transit Task Force meeting scheduled for July 11 was canceled. The City of Tucson is in the process of replacing members due to their expired terms.

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July 2016ContinuedCost Saving Measures and Efficient FacilitiesDuring the month of July, Sun Tran’s Northwest Facility produced 14,650 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,465 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucson’s Department of Transportation of $2,344.

Improve Safety and Security

Employee Training and Safety Sun Van held a safety meeting for all employees, topics covered included the annual active shooter training and violence in the workplace. Monthly driver safety awards were also presented for the months of April, May and June.

Sun Tran provided five mechanics with ISLG engine rebuild training. Cummins conducted the training on site at Sun Tran’s Northwest Facility. The purpose of the training was to show the trainees how to disassemble and reassemble an engine. During this training, trainees also learned how to inspect engines and their components, identify the proper tools to use forany given job assignment, and repair practices.

Sun Tran started a class of four new hire operators who will transition to route training in mid-August.

Five Sun Tran and Sun Van managers attended Toastmasters Leadership Institute (TLI). TLI consisted of breakout sessions designed to teach Club Officers their responsibilities. The different offices are President, Vice President of Education, Vice President of Membership, Vice President of Relations, Secretary, Treasurer, and Sergeant At Arms. Among the various topics, officers received instruction how to create a positive and welcoming club environment and help each member progress in achieving their goals.

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July 2016ContinuedIncrease Ridership

Sun Tran RidershipPassenger ridership for July totaled 1,267,874. This is a decrease of 234,221 or (15.6) percent when compared with the prior year and is under the budgeted level by 530,296 or (29.5) percent.

Passenger revenue for July was $770,109. This is a decrease of $80,440 (9.5) percent when compared to the prior year.Sun Tran’s July pass sales were $355,645 after allocating Sun Link and Sun Shuttle’s pass sales – revenue share of $24,126 and $1,910, respectively. Current month passenger revenue is under budget by $183,833 (19.3) percent.

Revenue per passenger boarding in July was $.63 cents compared to $.59 cents last year for the same time period.

The overall farebox recovery ratio for July is 18.9 percent.

Sun Van Ridership Sun Van ridership for July totaled 46,051. This is decrease 3,402 or (6.9) percent compared to July 2015. Revenue passengers, excluding Personal Care Attendants (PCA) decreased by 3,214 passengers or (6.9) percent.

Sun Van ridership demand for the month of July 2016 was approximately 62,171 passenger trips, a decrease of (6.3) percent when compared to the previous year. Productivity was 1.75 passengers per hour, up .04 passengers per hour from last month.

PromotionsThroughout the month, Sun Link was promoted as an option to visit the five entertainment districts and enjoy the restaurants, museums and other locations. Sun Tran was promoted as a cost-effective travel option as part of the regional transit system.

Community OutreachStaff hosted six open house meetings in July, with a total of 51 people in attendance, educating the public on three proposedregional transit fare increase options and obtaining public input. Meeting hosts presented on the proposed fare increase options and answered attendee questions.

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July 2016ContinuedStaff gathered comments from the public input meetings held in May and June in order to complete the Public Input Reports for proposed service changes and proposed change to the transfer policy. The reports were submitted to the City’s Department of Transportation to provide to Mayor and Council for review and consideration before the August 9 Public Hearing.

Additionally, staff completed the START Annual Report, which is an annual requirement for program funding.

Passenger ToolsSun Tran’s Facebook page audience increased by .06 percent when compared to the previous month and increased by 69.45 percent when compared to the same time last year. Sun Tran’s Twitter audience grew by 1.23 percent when compared to the previous month and increased by 40.6 percent when compared to the same time last year.

Sun Tran’s website had 156,408 page views, an increase of 6.65 percent when compared to the previous month, and a decrease of 10.26 percent when compared to the same time last year. The website had a total of 100,618 sessions – the period of time a user is actively engaged with the website – an increase of 7.08 percent when compared to the previous month and a decrease of 9.74 percent when compared to July of 2015. 29.7 percent of the month’s sessions were new visitors, and 80.56 percent of sessions were accessed with a mobile device. The Sun Tran web page most frequently visited continues to be the Routes & Times page, with 64.8 percent of page views, slightly more visited than the same time last year at 64.83 percent.

GoTucson Mobile AppThe GoTucson mobile app has continued to be promoted during the month of July 2016 through placed advertising, social media and online. The number of individuals utilizing the GoTucson mobile app to ride transit throughout the community was 1,923 compared to 1,810 in June 2016.

The GoTucson mobile app has continued to be promoted at UA new student orientations, through placed advertising, social media and online.

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July 2016ContinuedSunGO UpdateAn email with descriptions and links to the short training instructional videos on how to use the SunGO website was sent to all sales outlets and pass provider organizations.

U-Pass outreach continued with promotional emails sent to all University of Arizona (UA) students, staff and faculty for U-Pass purchases which promoted Sun Link and Sun Tran. Promotional ads were developed for UA Campus Guide and additional issues of AZ Daily Wildcat.

Staff reached out to QuickTrip and Pima College bookstores about the possibility of becoming a SunGO Sales Outlet.

Get on BoardA Why Commute by Transit message was sent to all Get on Board organizations and all employers in PAG’s Travel Reduction Program (TRP). Message focused on Sun Link’s free ride day on Saturday, July 23.

Staff reached out to Comcast Cable Communications and Dillard’s at the Tucson Mall regarding alternative transportation options for new employees and information on Get on Board.

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SUN TRAN RIDERSHIP

VARIANCE JULY VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 325,287 400,901 (75,614) -18.9% 479,910 (154,623) -32.2% ECONOMY FARE 507,068 597,259 (90,191) -15.1% 714,970 (207,902) -29.1% EXPRESS FARE 16,962 20,320 (3,358) -16.5% 24,340 (7,378) -30.3% DAY PASS 78,115 84,579 (6,464) -7.6% 101,260 (23,145) -22.9% OTHER 71,010 63,643 7,367 11.6% 76,190 (5,180) -6.8%ROUTE REVENUE PASSENGERS 998,442 1,166,702 (168,260) -14.4% 1,396,670 (398,228) -28.5% TRANSFER PASSENGERS 241,324 299,204 (57,880) -19.3% 358,170 (116,846) -32.6% CHILDREN =<5 27,355 35,382 (8,027) -22.7% 42,360 (15,005) -35.4% PCA 753 807 (54) -6.7% 970 (217) -22.4% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

TOTAL PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 20 23CURRENT

YEARPRIOR YEAR Weekdays 51,285 57,196

Saturdays 5 4 0 0 Saturday 26,665 26,937 Sundays 5 4 Sunday 18,277 19,715 Holidays 1 0 Holidays 17,473 0

Total 31 31 Total 40,899 48,455

YEAR TO DATEVARIANCE JULY VARIANCE

ROUTE PASSENGERS:CURRENT


FULL FARE 325,287 400,901 (75,614) -18.9% 479,910 (154,623) -32.2% ECONOMY FARE 507,068 597,259 (90,191) -15.1% 714,970 (207,902) -29.1% EXPRESS FARE 16,962 20,320 (3,358) -16.5% 24,340 (7,378) -30.3% DAY PASS 78,115 84,579 (6,464) -7.6% 101,260 (23,145) -22.9% OTHER 71,010 63,643 7,367 11.6% 76,190 (5,180) -6.8%ROUTE REVENUE PASSENGERS 998,442 1,166,702 (168,260) -14.4% 1,396,670 (398,228) -28.5% TRANSFER PASSENGERS 241,324 299,204 (57,880) -19.3% 358,170 (116,846) -32.6% CHILDREN =<5 27,355 35,382 (8,027) -22.7% 42,360 (15,005) -35.4% PCA 753 807 (54) -6.7% 970 (217) -22.4% FREE RIDE DAY 0 0 0 0.0% 0 0 0.0%TOTAL ROUTE PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

TOTAL PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

Calendar DaysCURRENT

YEARPRIOR YEAR Average Route Ridership

CURRENT YEAR

PRIOR YEAR

Weekdays 20 23CURRENT

YEARPRIOR YEAR Weekdays 51,285 57,196

Saturdays 5 4 0 0 Saturday 26,665 26,934 Sundays 5 4 Sunday 18,277 19,715 Holidays 1 0 Holidays 17,473 -

Total 31 31 Total 40,899 48,455

Notes:FY16 Strike Ridership was 226,526 for August and 277,338 for September for a total of 503,864 passengers.Due to the strike, August had 3 less Saturdays and 4 less Sundays, while September had 2 less Sundays.

School Days

JULY

JULY

School Days

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JULY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 491,860 539,476$ (47,616)$ -8.8% 606,342$ (114,482)$ -18.9% ECONOMY FARE 147,620 167,854 (20,234) -12.1% 186,850 (39,230) -21.0% EXPRESS FARE 35,973 58,515 (22,542) -38.5% 66,600 (30,627) -46.0% DAY PASS 33,257 33,229 28 0.1% 36,930 (3,673) -9.9% OTHER 61,399 51,476 9,923 19.3% 57,220 4,179 7.3%

TOTAL ROUTE PASSENGER REVENUE 770,109$ 850,549$ (80,440)$ -9.5% 953,942$ (183,833)$ -19.3%

YEAR TO DATE JULY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 491,860$ 539,476$ (47,616)$ -8.8% 606,342$ (114,482)$ -18.9% ECONOMY FARE 147,620 167,854 (20,234) -12.1% 186,850 (39,230) -21.0% EXPRESS FARE 35,973 58,515 (22,542) -38.5% 66,600 (30,627) -46.0% DAY PASS 33,257 33,229 28 0.1% 36,930 (3,673) -9.9% OTHER 61,399 51,476 9,923 19.3% 57,220 4,179 7.3%

TOTAL ROUTE PASSENGER REVENUE 770,109$ 850,549$ (80,440)$ -9.5% 953,942$ (183,833)$ -19.3%

Notes: FY16 August cash revenue was $205,603 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $24,126. for Sun Link's YTD Fiscal Year 2017 revenue shareYTD pass revenue has been reduced by $1,910 for Sun Shuttle's YTD Fiscal Year 2017 revenue share

SUN TRAN REVENUE

JULY

JULY

VARIANCE

VARIANCE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEJULY VARIANCE JULY VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 2,373 2,668 (295) -11.1% 8,306 9,338 ($1,033) -11.1%8459 DISCOUNTED DAY PASS 14,258 13,652 606 4.4% 24,952 23,891 $1,061 4.4%8450 FULL FARE 7 DAY 0 182 (182) -100.0% 0 2,310 ($2,310) -100.0%8450 FULL FARE MONTHLY 2,101 1,967 134 6.8% 84,809 79,554 $5,255 6.6%8451 ECONOMY MONTHLY 5,955 6,794 (839) -12.3% 87,733 100,888 ($13,155) -13.0%8452 EXPRESS MONTHLY 198 489 (291) -59.5% 10,683 26,620 ($15,937) -59.9%8455 ANNUAL 0 0 0 0.0% 0 31 ($31) -100.0%8453 COLLEGE PASS 192 204 (12) -5.9% 50,150 48,189 $1,961 4.1%8453 COLLEGE PASS EXPRESS 47 60 (13) -21.7% 20,774 25,292 ($4,518) -17.9%8454 SUMMERGO YOUTH PASS 351 (10) 361 -3610.0% 14,789 (430) $15,219 -3539.2%

SUBTOTAL: 25,475 26,006 (531) -2.0% 302,195$ 315,682$ (13,488)$ -4.3%STORED VALUE

8450 FULL FARE STORED VALUE 7,324 9,776 (2,452) -25.1% 10,992 14,664 ($3,672) -25.0%8451 ECONOMY STORED VALUE 40,401 27,261 13,140 48.2% 20,201 13,631 $6,571 48.2%8452 EXPRESS STORED VALUE 982 1,458 (476) -32.6% 1,964 2,916 ($952) -32.6%

SUBTOTAL: 48,707 38,495 10,212 26.5% 33,157$ 31,211$ 1,947$ 6.2%

TOTAL 74,182 64,501 9,681 15.0% 335,352$ 346,893$ (11,541)$ -3.3%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 2,373 2,668 (295) -11.1% 8,306 9,338 (1,033) -11.1%8459 DISCOUNTED DAY PASS 14,258 13,652 606 4.4% 24,952 23,891 1,061 4.4%8450 FULL FARE 7 DAY 0 182 (182) -100.0% 0 2,310 (2,310) -100.0%8450 FULL FARE MONTHLY 2,101 1,967 134 6.8% 84,809 79,554 5,255 6.6%8451 ECONOMY MONTHLY 5,955 6,794 (839) -12.3% 87,733 100,888 (13,155) -13.0%8452 EXPRESS MONTHLY 198 489 (291) -59.5% 10,683 26,620 (15,937) -59.9%8455 ANNUAL 0 0 - 0.0% - 31 (31) -100.0%8453 COLLEGE PASS 192 204 (12) -5.9% 50,150 48,189 1,961 4.1%8453 COLLEGE PASS EXPRESS 47 60 (13) -21.7% 20,774 25,292 (4,518) -17.9%8454 SUMMERGO YOUTH PASS 351 (10) 361 -3610.0% 14,789 (430) 15,219 -3539.2%

SUBTOTAL: 25,475 26,006 (531) -2.0% 302,195$ 315,682$ (13,488)$ -4.3%STORED VALUE

8263 FULL FARE STORED VALUE 7,324 9,776 (2,452) -25.1% 10,992 14,664 (3,672) -25.0%8450 ECONOMY STORED VALUE 40,401 27,261 13,140 48.2% 20,201 13,631 6,571 48.2%8452 EXPRESS STORED VALUE 982 1,458 (476) -32.6% 1,964 2,916 (952) -32.6%

SUBTOTAL: 48,707 38,495 10,212 26.5% 33,157$ 31,211$ 1,947$ 6.2%

TOTAL 74,182 64,501 9,681 15.0% 335,352$ 346,893$ (11,541)$ -3.3%

Note:FY16 August cash revenue was $205,226 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $24,126. for Sun Link's YTD Fiscal Year 2017 revenue shareYTD pass revenue has been reduced by $1,910 for Sun Shuttle's YTD Fiscal Year 2017 revenue share

JULY JULY VARIANCEVARIANCE

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JULY JULY JULY VARIANCECURRENT PRIOR VARIANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,379,352$ 1,458,140$ 78,788$ 5.4% 1,458,500$ 79,148$ 5.4%MAINTENANCE WAGES 409,774 378,484 (31,290) -8.3% 384,953 (24,820) -6.4%SALARIES 318,361 365,452 47,091 12.9% 345,781 27,420 7.9%FRINGE BENEFITS 987,265 703,374 (283,891) -40.4% 1,005,575 18,310 1.8%SERVICES 148,413 164,966 16,553 10.0% 452,466 304,053 67.2%UTILITIES 57,985 59,953 1,968 3.3% 64,108 6,123 9.6%MATERIALS AND SUPPLIES 197,847 553,275 355,428 64.2% 549,713 351,866 64.0%CNG FUEL 53,329 55,036 1,707 3.1% 60,808 7,479 12.3%DIESEL FUEL 309,386 416,938 107,552 25.8% 444,992 135,605 30.5%CAPITAL OUTLAY 0 0 0 0.0% 7,083 7,083 100.0%INSURANCE 114,146 151,944 37,798 24.9% 160,292 46,146 28.8%LABOR CREDITS/EXP TRANSFERS (4,944) (12,708) (7,764) 61.1% (14,600) (9,656) 66.1%

TOTAL EXPENSES 3,970,914$ 4,294,854$ 323,940$ 7.5% 4,919,672$ 948,758$ 19.3%3,350,914 3,412,168

JULY JULY ANNUALCURRENT PRIOR VARIANCE

YEAR TO DATE YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,379,352$ 1,458,140$ 78,788$ 5.4% 17,502,000$ 16,122,648$ 92.1%MAINTENANCE WAGES 409,774 378,484 (31,290) -8.3% 4,619,440 4,209,666 91.1%SALARIES 318,361 365,452 47,091 12.9% 4,149,370 3,831,009 92.3%FRINGE BENEFITS 987,265 703,374 (283,891) -40.4% 12,066,900 11,079,635 91.8%SERVICES 148,413 164,966 16,553 10.0% 5,429,590 5,281,177 97.3%UTILITIES 57,985 59,953 1,968 3.3% 769,300 711,315 92.5%MATERIALS AND SUPPLIES 197,847 553,275 355,428 64.2% 6,596,560 6,398,713 97.0%CNG FUEL 53,329 55,036 1,707 3.1% 729,700 676,371 92.7%DIESEL FUEL 309,386 416,938 107,552 25.8% 5,339,900 5,030,514 94.2%CAPITAL OUTLAY 0 - 0 0.0% 85,000 85,000 100.0%INSURANCE 114,146 151,944 37,798 24.9% 1,923,500 1,809,354 94.1%LABOR CREDITS/EXP TRANSFERS (4,944) (12,708) (7,764) 61.1% (175,200) (170,256) 97.2%

TOTAL EXPENSES 3,970,914$ 4,294,854$ 323,940$ 7.5% 59,036,060$ 55,065,146$ 93.3%

SUN TRAN SUMMARY OF EXPENSES

BUDGET BALANCE

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SUN TRAN SYSTEM SUMMARY

JULY VARIANCE JULY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 770,109$ 850,549$ (80,440)$ -9.5% 953,942 (183,833) -19.3%

EXPENSES: TOTAL EXPENSES 3,970,914$ 4,439,085$ 468,171$ 10.5% 4,919,672$ 948,758$ 19.3%

MILES: REVENUE MILES 663,312 712,927 (49,615) -7.0% 663,820 508 0.1% DEADHEAD MILES 96,120 106,531 (10,411) -9.8% 98,410 2,290 2.3% TOTAL SERVICE MILES 759,432 819,458 (60,026) -7.3% 762,230 2,798 0.4% NON-ROUTE MILES 4,444 7,732 (3,288) -42.5% 7,550 3,106 41.1% TOTAL MILES 763,876 827,190 (63,314) -7.7% 769,780 5,904 0.8%

REVENUE HOURS 54,275 58,494 (4,219) -7.2% 54,613 338 0.6%SERVICE HOURS 58,192 62,721 (4,529) -7.2% 58,530 338 0.6%

YEAR TO DATE JULY VARIANCE JULY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,267,874 1,502,095 (234,221) -15.6% 1,798,170 (530,296) -29.5%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 770,109$ 850,549$ (80,440)$ -9.5% 953,942$ (183,833)$ -19.3%

EXPENSES: TOTAL EXPENSES 3,970,914$ 4,439,085$ 468,171$ 10.5% 4,919,672$ 948,758$ 19.3%

MILES: REVENUE MILES 663,312 712,927 (49,615) -7.0% 663,820 508 0.1% DEADHEAD MILES 96,120 106,531 (10,411) -9.8% 98,410 2,290 2.3% TOTAL SERVICE MILES 759,432 819,458 (60,026) -7.3% 762,230 2,798 0.4% NON-ROUTE MILES 4,444 7,732 (3,288) -42.5% 7,550 3,106 41.1% TOTAL MILES 763,876 827,190 (63,314) -7.7% 769,780 5,904 0.8%

REVENUE HOURS 54,275 58,494 (4,219) -7.2% 54,613 338 0.6%SERVICE HOURS 58,192 62,721 (4,529) -7.2% 58,530 338 0.6%

Notes: FY16 August 569,919 miles and 44,210 hours were not run due to the strike.FY16 September 316,251 miles and 24,490 hours were not run due to the strike

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CURRENTYEAR

JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

FIXED ROUTE 1,253,631 1,253,631EXPRESS 14,243 14,243TOTAL 1,267,874 0 0 0 0 0 0 0 0 0 0 0 1,267,874

PREVIOUSYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 516,659 791,521 1,463,092 1,382,187 1,408,333 1,392,150 1,470,999 1,476,392 1,452,963 1,417,091 1,314,118 15,569,436EXPRESS 18,164 2,794 7,249 17,895 14,683 14,080 15,893 16,455 17,147 16,822 16,495 16,388 174,065TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 1,487,454 1,493,539 1,469,785 1,433,586 1,330,506 15,743,501

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (230,300) (516,659) (791,521) (1,463,092) (1,382,187) (1,408,333) (1,392,150) (1,470,999) (1,476,392) (1,452,963) (1,417,091) (1,314,118) (14,315,805)EXPRESS (3,921) (2,794) (7,249) (17,895) (14,683) (14,080) (15,893) (16,455) (17,147) (16,822) (16,495) (16,388) (159,822)TOTAL (234,221) (519,453) (798,770) (1,480,987) (1,396,870) (1,422,413) (1,408,043) (1,487,454) (1,493,539) (1,469,785) (1,433,586) (1,330,506) (14,475,627)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -15.5% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -91.9%EXPRESS -21.6% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -91.8%TOTAL -15.6% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -91.9%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 1,025,691 0 0 0 0 0 0 0 0 0 0 0 1,025,691SATURDAY 133,326 0 0 0 0 0 0 0 0 0 0 0 133,326SUNDAY 91,385 0 0 0 0 0 0 0 0 0 0 0 91,385HOLIDAY 17,473 0 0 0 0 0 0 0 0 0 0 0 17,473TOTAL 1,267,874 0 0 0 0 0 0 0 0 0 0 0 1,267,874

AVERAGES BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2017

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

WEEKDAY 51,285 0 0 0 0 0 0 0 0 0 0 0 51,285SATURDAY 26,665 0 0 0 0 0 0 0 0 0 0 0 26,665SUNDAY 18,277 0 0 0 0 0 0 0 0 0 0 0 18,277HOLIDAY 17,473 0 0 0 0 0 0 0 0 0 0 0 17,473TOTAL 40,899 0 0 0 0 0 0 0 0 0 0 0 40,899

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

16

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,267,874 1,570,533 1,267,874

2. PASSENGER REVENUE 770,109$ 915,342$ 770,109$

3. PASSENGER PER TOTAL MILE 1.66 2.34 1.66

4. PASSENGER PER HOUR 21.5 30.4 21.5

5. REVENUE PER PASSENGER 0.63$ 0.53 0.63

6. REVENUE PER TOTAL MILE 1.04$ 1.28$ 1.04$

7. REVENUE PER HOUR 13.47$ 16.61$ 13.47$

8. FAREBOX RECOVERY RATIO 19.4% 20.0% 19.4%

9. TOTAL COST PER PASSENGER 3.13$ 2.74$ 3.13$

10. TOTAL COST PER MILE 5.20$ 6.41$ 5.20$

11. TOTAL COST PER SERVICE HOUR 67.17$ 83.22$ 67.17$

12. MILES BETWEEN ROAD CALLS 11,936 8,200 11,936

13. MILES BETWEEN BUS INSPECTION 5,795 6,300 5,795

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 1.4 1.5 1.4

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 19.2 18.0 19.2

16. VEHICLES OPERATED IN MAXIMUM SERVICE 199

SUN TRANPERFORMANCE INDICATORS

JULY 2016

17

Sun Tran Performance Indicators

Fiscal Year 2017

Ridership(in millions)

0

2

4

6

8

10

12

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8


FY 16

FY 17

Budget

18

Passengers per Total Mile Passengers per Hour


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40


FY 16

FY 17

Budget

19

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2017

0

0.5

1

1.5

2

2.5

3

3.5

4

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2


FY 16

FY 17

Budget

FY16 Strike FY16 Strike

20

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2017

FY 16

FY 17

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35



21

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2017

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7


1

2

3

4

5

6

7


0

2

4

6

8

10

12

14

16



22

Cost per Mile* Cost per Service Hour*


Fiscal Year 2017

FY 16

FY 17

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200


* Cost per Mile and Service Hour excludes Operating Grant Funds


23


Fiscal Year 2017

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or – 10%

FY 16

FY 17

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

2000

4000

6000

8000

10000

12000

14000

16000


1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunFY16 Strike

FY16 Strike

24


Fiscal Year 2017

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 16

FY 17

Budget

0

0.5

1

1.5

2

2.5

3

3.5


5

10

15

20

25

30

35

40

45

50



25


Fiscal Year 2017

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGO IssuesSunGOIssues

Resolved

* The SunGO issues are in addition to 5 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

26


Fiscal Year 2017

FY 16

FY 17

100.0% 100.0% 100.0% 100.0% ##

1.3%

1.4%

1.5%

1.4% 0.0%

1.4%

6.0%

4.7%

4.6%

5.4%

0.0%

5.2%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Early/Late On-Time Performance - AVL System Analysis

Early Late ± 5% error margin factoredEarly goal 1.0% or lessLate goal 7.0% or less

July 2016 July 2015

92.4

%

91.7

%

93.0

%

93.1

%

91.5

%

92.4

%

92.7

%

93.8

%

94.0

%

93.2

%

0.0%

93.4

%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Total On-Time PerformanceAVL System Analysis

FY15 FY16Goal 89.5% ± 5% error margin factored

July 2016

27

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 31,996 19,383$ 19,558 1,558 104,516$ 54.65$ 1.64 20.5 1.06$ 12.44$ 2.66$ 2 25,519 14,641 20,348 1,478 103,196 59.93 1.25 17.3 0.75 9.91 3.47 3 51,766 31,001 42,385 3,056 214,126 59.92 1.22 16.9 0.86 10.14 3.54 4 101,948 60,378 53,978 4,260 286,947 53.18 1.89 23.9 1.33 14.17 2.22 5 15,634 9,567 18,579 1,417 96,840 61.61 0.84 11.0 0.58 6.75 5.58 6 44,420 25,659 16,503 1,702 103,205 45.56 2.69 26.1 1.74 15.08 1.75 7 54,436 32,862 32,243 2,277 161,016 56.29 1.69 23.9 1.20 14.43 2.35 8 114,380 65,590 54,428 4,239 287,126 52.27 2.10 27.0 1.43 15.47 1.94 9 49,227 27,474 23,736 2,079 134,143 51.31 2.07 23.7 1.38 13.22 2.17 10 28,313 16,777 14,623 1,177 78,604 52.55 1.94 24.1 1.20 14.26 2.18 11 95,628 55,182 44,415 3,517 236,541 51.57 2.15 27.2 1.34 15.69 1.90 12 42,169 20,337 19,416 1,628 106,929 53.18 2.17 25.9 1.13 12.49 2.05 15 26,206 15,254 20,325 1,771 114,492 56.05 1.29 14.8 0.80 8.62 3.79 16 104,929 60,959 44,553 3,897 251,581 48.92 2.36 26.9 1.51 15.64 1.82 17 62,833 41,080 38,948 2,758 194,801 55.74 1.61 22.8 1.18 14.90 2.45 18 106,499 50,869 24,478 2,480 151,335 40.52 4.35 43.0 2.27 20.52 0.94 19 31,397 17,844 9,751 1,030 61,932 42.79 3.22 30.5 2.09 17.32 1.40 20 8,057 4,793 7,867 619 41,757 59.69 1.02 13.0 0.65 7.74 4.59 21 14,355 7,235 10,560 887 58,224 57.46 1.36 16.2 0.74 8.15 3.55 22 11,791 6,407 10,134 787 53,368 59.69 1.16 15.0 0.67 8.14 3.98 23 29,777 17,723 19,683 1,634 107,753 55.10 1.51 18.2 0.96 10.85 3.02 24 13,569 8,084 7,317 598 39,689 52.86 1.85 22.7 1.17 13.52 2.33 25 35,485 20,620 22,153 1,760 118,233 55.45 1.60 20.2 1.02 11.71 2.75 26 20,457 12,598 16,570 1,003 76,274 63.50 1.23 20.4 0.78 12.56 3.11 27 24,955 14,921 30,508 1,937 143,951 66.61 0.82 12.9 0.53 7.70 5.17 29 31,906 20,402 20,786 1,584 108,316 55.49 1.53 20.1 1.09 12.88 2.76 34 43,360 26,573 23,100 1,987 129,158 51.62 1.88 21.8 1.28 13.37 2.37 37 12,797 8,568 17,499 1,113 82,622 66.56 0.73 11.5 0.57 7.70 5.79 50 9,128 5,489 5,998 646 38,567 51.21 1.52 14.1 0.99 8.50 3.62 61 10,694 6,795 11,504 809 57,326 62.46 0.93 13.2 0.61 8.40 4.73

TOTAL FIXED ROUTE 1,253,632 725,065$ 701,945 55,685 3,742,565$ 54.19$ 1.79 22.5 1.15$ 13.02$ 2.41$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILES

TOTAL SERVICE HOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 1,785 7,515$ 3,549 176 14,834$ 41.59$ 0.50 19.8 5.17$ 42.70$ 4.10$ 102X 1,276 3,877 3,728 193 15,881 62.33 0.34 14.9 1.60 20.13 9.41 103X 890 1,712 4,811 249 20,512 75.50 0.18 10.6 0.62 6.88 21.14 104X 1,142 4,290 3,006 113 11,183 60.79 0.38 7.4 2.73 37.83 6.04 105X 989 2,706 3,937 177 15,750 73.70 0.25 7.1 0.89 15.29 13.19 107X 973 3,570 4,779 194 18,319 75.95 0.20 8.2 1.48 18.38 15.17 108X 1,131 4,551 3,795 190 15,917 59.95 0.30 8.1 3.10 24.00 10.05 109X 825 2,436 4,033 213 17,361 70.07 0.20 9.4 1.55 11.44 18.08 110X 1,343 5,375 5,151 161 17,881 77.58 0.26 6.9 1.25 33.35 9.31 201X 813 1,734 3,883 170 15,349 80.19 0.21 11.2 0.83 10.21 16.74 202X 1,293 2,866 5,657 205 20,721 87.10 0.23 3.4 0.81 13.98 13.81 203X 1,199 2,582 7,789 283 28,558 91.79 0.15 16.2 0.59 9.12 21.66 312X 584 1,832 3,989 183 16,084 78.05 0.15 10.0 0.59 10.03 24.40

TOTAL EXPRESS

ROUTE 14,243 45,044$ 58,106 2,506 228,349$ 73.13$ 0.25 8.5 1.32$ 17.97$ 12.87$ TOTAL

SERVICE 1,267,874 770,109$ 760,051 58,192 3,970,914$ 55.00$ 1.67 1.16$ 13.23$ 2.52$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

JULY 2016

28

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 43.02 19 STONE 30.53 11 ALVERNON 27.24 8 BROADWAY 27.05 16 ORACLE / INA 26.96 6 EUCLID/ NORTH FIRST AVENUE 26.17 12 10TH / 12TH AVENUE 25.98 10 FLOWING WELLS 24.19 4 SPEEDWAY 23.910 7 22ND STREET 23.911 9 EAST GRANT 23.712 17 COUNTRY CLUB / 29TH STREET 22.813 24 12TH AVENUE 22.714 34 CRAYCROFT / FT LOWELL 21.815 1 GLENN/SWAN 20.516 26 BENSON HIGHWAY 20.417 25 S. PARK AVENUE 20.218 29 VALENCIA 20.119 23 MISSION ROAD 18.220 2 CHERRYBELL 17.321 3 6TH STREET / WILMOT 16.922 21 WEST CONGRESS / SILVERBELL 16.223 22 GRANDE 15.024 15 CAMPBELL AVENUE 14.825 50 AJO 14.126 61 LA CHOLLA 13.227 20 WEST GRANT 13.028 27 MIDVALE PARK 12.929 37 PANTANO 11.530 5 PIMA STREET / WEST SPEEDWAY 11.0

FIXED ROUTE SYSTEM AVERAGE 22.5

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 202X INA ROAD/AEROPARK EXPRESS 16.22 101X GOLF LINKS EXPRESS 14.93 110X RITA RANCH/DOWNTOWN EXPRESS 11.24 102X INA ROAD EXPRESS 10.65 203X ORO VALLEY/AEROPARK EXPRESS 10.06 108X BROADWAY EXPRESS 9.47 105X SUNRISE EXPRESS 8.28 107X ORO VALLEY/DOWNTOWN EXPRESS 8.19 103X OLDFATHER EXPRESS 7.410 104X MARANA EXPRESS 7.111 109X TANQUE VERDE EXPRESS 6.912 312X ORO VALLEY EXPRESS 4.913 201X SPEEDWAY/AEROPARK EXPRESS 3.4

EXPRESS ROUTE SYSTEM AVERAGE 8.5

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

JULY 2016

29

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONJULY

CURRENT YEARJULY

PRIOR YEAR % Increase/DecreaseTotal Service Reports: 294 318 8 %Inquiries 17 16 6 %Compliments 30 30 SAMEComplaints 243 269 10 %Chargeable 29 32 9 %Non-chargeable 145 167 13 %Pending 69 70 1 %Incomplete 4 3 33 %

`

SERVICE REPORTS COMPARISONJULY

CURRENT YEARJUNE

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 294 389 24 %Inquiries 17 31 45 %Compliments 30 33 9 %Complaints 243 323 25 %Chargeable 29 32 9 %Non-chargeable 145 204 29 %Pending 69 87 21 %Incomplete 4 2 100 %Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 2% increase from the 22,608 calls answered in June 2016 and a 13% decrease from the 26,435 calls answered in July 2015.

That is a 8% decrease over the 103 e-mails received June 2016 and a 34% decrease from the 143 e-mails received in July 2015.

The customer service information and call center answered 23,025 phone calls in July 2016.

Sun Tran’s website customer feedback response center received 95 e-mails in July 2016.

30

JULY JULY

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 10,144 10,276 (132) -1.3% 10,970 (826) -7.5%

ECONOMY FARE PASSENGERS 33,491 36,573 (3,082) -8.4% 37,930 (4,439) -11.7%

REVENUE PASSENGERS 43,635 46,849 (3,214) -6.9% 48,900 (5,265) -10.8%

PERSONAL CARE ATTENDANTS 2,416 2,604 (188) -7.2% 2,720 (304) -11.2%

TOTAL PASSENGERS 46,051 49,453 (3,402) -6.9% 51,620 (5,569) -10.8%

FARES COLLECTED:

REGULAR FARE REVENUE 30,432$ 30,828$ (396)$ -1.3% 39,524$ (9,092)$ -23.0%

ECONOMY FARE REVENUE 33,491$ 36,573$ (3,082)$ -8.4% 60,816$ (27,325)$ -44.9% TOTAL FARES COLLECTED 63,923$ 67,401$ (3,478)$ -5.2% 100,340$ (36,417) -36.3%

REVENUE PER PASSENGER 1.39$ 1.36$ 0.03$ 2.2% 1.94$ (0.55)$ -28.4%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 20 23 Weekdays 1,976 1,950 Saturdays 5 4 Saturdays 623 590 Sundays 5 4 Sundays 592 562 Holidays 1 0 Holidays 464 0 Total 31 31 Total 1,486 1,595

YEAR TO DATEJULY JULY VARIANCE

PASSENGERS:CURRENT


REGULAR FARE PASSENGERS 10,144 10,276 (132) -1.3% 10,970 (826) -7.5%

ECONOMY FARE PASSENGERS 33,491 36,573 (3,082) -8.4% 37,930 (4,439) -11.7%

REVENUE PASSENGERS 43,635 46,849 (3,214) -6.9% 48,900 (5,265) -10.8%

PERSONAL CARE ATTENDANTS 2,416 2,604 (188) -7.2% 2,720 (304) -11.2%


FARES COLLECTED:

REGULAR FARE REVENUE 30,432$ 30,828$ (396)$ -1.3% 39,524$ (9,092)$ -23.0%

ECONOMY FARE REVENUE 33,491$ 36,573$ (3,082)$ -8.4% 60,816$ (27,325)$ -44.9% TOTAL FARES COLLECTED 63,923$ 67,401$ (3,478)$ -5.2% 100,340$ (36,417) -36.3%

REVENUE PER PASSENGER 1.39$ 1.36$ 0.03$ 2.2% 1.94$ (0.55)$ -28.4%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 20 23 Weekdays 1,976 1,950 Saturdays 5 4 Saturdays 623 590 Sundays 5 4 Sundays 592 562 Holidays 1 0 Holidays 464 0 Total 31 31 Total 1,486 1,595

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

31

JULY JULY VARIANCE JULY VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 483,973 495,915 11,942$ 2.5% 469,700$ (14,273)$ -3.0%OTHER BU WAGES 91,983 91,885 (98) -0.1% 89,825 (2,158) -2.4%SALARIES 87,775 78,210 (9,565) -10.9% 88,325 550 0.6%FRINGE BENEFITS 207,923 185,095 (22,828) -11.0% 208,266 343 0.2%SERVICES 31,268 25,785 (5,483) -17.5% 96,285 60,017 65.7%CONTRACT VEHICLE MAINT. 161,621 34,377 (127,244) -78.7% 180,917 19,296 10.7%UTILITIES 12,908 14,920 2,012 15.6% 17,370 4,462 25.7%MATERIALS AND SUPPLIES 2,950 5,249 2,299 77.9% 12,249 4,299 59.3%DIESEL FUEL 1,763 4,626 2,863 162.4% 2,500 737 29.5%UNLEADED FUEL 111,229 141,458 30,229 27.2% 116,000 4,771 4.1%CAPITAL OUTLAY 16 0 (16) -100.0% - 9,984 99.8%LIABILITY INSURANCE 23,325 39,240 15,915 68.2% 41,063 17,738 43.2%LABOR CREDITS/EXP TRANSFERS 0 0 - 0.0% - - 0.0%

TOTAL EXPENSES 1,216,733 1,116,761 (99,973)$ -9.0% 1,322,500$ 105,767$ 8.0%

JULY JULYYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 483,973 495,915 11,942 2.5% 5,636,400$ 5,152,427$ 91.4%OTHER BU WAGES 91,983 91,885 (98) -0.1% 1,077,900 985,917 91.5%SALARIES 87,775 78,210 (9,565) -10.9% 1,059,900 972,125 91.7%FRINGE BENEFITS 207,923 185,095 (22,828) -11.0% 2,499,190 2,291,267 91.7%SERVICES 31,268 25,785 (5,483) -17.5% 1,155,420 1,064,152 97.1%CONTRACT VEHICLE MAINT. 161,621 34,377 (127,244) -78.7% 2,171,000 2,009,379 92.6%UTILITIES 12,908 14,920 2,012 15.6% 208,440 195,532 93.8%MATERIALS AND SUPPLIES 2,950 5,249 2,299 77.9% 146,990 84,040 96.6%DIESEL FUEL 1,763 4,626 2,863 162.4% 30,000 28,237 94.1%UNLEADED FUEL 111,229 141,458 30,229 27.2% 1,392,000 1,280,771 92.0%CAPITAL OUTLAY 16 0 (16) -100.0% 119,984 100.0%LIABILITY INSURANCE 23,325 39,240 15,915 68.2% 492,760 469,435 95.3%LABOR CREDITS/EXP TRANSFERS 0 0 - 0.0% - - 0.0%

TOTAL EXPENSES 1,216,733 1,116,761 (99,973)$ -9.0% 15,870,000$ 14,653,267$ 92.3%

SUMMARY OF EXPENSES

32

JULY JULY VARIANCE JULY VARIANCECURRENT


RIDERSHIP:TOTAL DEMAND 62,171 66,383 (4,212) -6.3% 69,760 (7,589) -10.9%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 3 2 1 50.0% 0 0 0.0%CANCELLATIONS 12,450 13,168 (718) -5.5% 14,020 (1,570) -11.2%NO SHOWS 3,667 3,760 (93) -2.5% 4,120 (453) -11.0%


ADA PASSENGERS 41,456 44,528 (3,072) -6.9%OPTIONAL ADA 4,595 4,925 (330) -6.7%

PERCENTAGE OF OPTIONAL 10.0% 10.0%TRIPS:

ADA TRIPS 38,237 41,074 (2,837) -6.9%OPTIONAL ADA TRIPS 4,291 4,550 (259) -5.7%

TOTAL TRIPS: 42,528 45,624 (3,096) -6.8% 47,490 (4,962) -10.4%

EXPENSES: 1,216,733$ 1,116,761$ (99,972)$ -9.0% 1,322,500$ (105,767)$ -8.0%

REVENUE HOURS: 22,455 24,109 (1,654) -6.9% 24,100 (1,645) -6.8%SERVICE HOURS: 26,256 28,570 (2,314) -8.1% 28,200 (1,944) -6.9%

MILES:REVENUE MILES 306,157 327,481 (21,324) -6.5% 327,400 (21,243) -6.5%DEADHEAD MILES 62,095 71,473 (9,378) -13.1% 67,800 (5,705) -8.4%

TOTAL SERVICE MILES 368,252 398,954 (30,702) -7.7% 395,200 (26,948) -6.8%OTHER MILES 1,017 2,776 (1,759) 0.0% 4,150 (3,133) -75.5%

TOTAL MILES 369,269 401,730 (32,461) -8.1% 399,350 (30,081) -7.5%

SUN VAN SYSTEM SUMMARY

33

YEAR TO DATE JULY JULY VARIANCE JULY VARIANCECURRENT


RIDERSHIP:TOTAL DEMAND 62,171 66,383 (4,212) -6.3% 69,760 (7,589) -10.9%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 3 2 1 50.0% 0 0 0.0%CANCELLATIONS 12,450 13,168 (718) -5.5% 14,020 (1,570) -11.2%NO SHOWS 3,667 3,760 (93) -2.5% 4,120 (453) -11.0%


ADA PASSENGERS 41,456 44,528 (3,072) -6.9%OPTIONAL ADA 4,595 4,925 (330) -6.7%PERCENTAGE OF OPTIONAL 10.0% 10.0%

TRIPS:ADA TRIPS 38,237 41,074 (2,837) -6.9%

OPTIONAL ADA TRIPS 4,291 4,550 (259) -5.7%TOTAL TRIPS: 42,528 45,624 (3,096) -6.8% 47,490 (4,962) -10.4%

EXPENSES: 1,216,733$ 1,116,761$ (99,972)$ -9.0% 1,322,500$ (105,767)$ -8.0%

REVENUE HOURS: 22,455 24,109 (1,654) -6.9% 24,100 (1,645) -6.8%SERVICE HOURS: 26,256 28,570 (2,314) -8.1% 28,200 (1,944) -6.9%

MILES:REVENUE MILES 306,157 327,481 (21,324) -6.5% 327,400 (21,243) -6.5%DEADHEAD MILES 62,095 71,473 (9,378) -13.1% 67,800 (5,705) -8.4%

TOTAL SERVICE MILES 368,252 398,954 (30,702) -7.7% 395,200 (26,948) -6.8%OTHER MILES 1,017 2,776 (1,759) -63.4% 4,150 (3,133) -75.5%

TOTAL MILES 369,269 401,730 (32,461) -8.1% 399,350 (30,081) -7.5%

SUN VAN SYSTEM SUMMARY

34

CURRENTYEAR

JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

ANNUALFY 2017

46,051 - - - - - - - - - - - 46,051TOTAL 46,051 - 0 0 0 0 0 0 0 0 0 0 46,051

PREVIOUSYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2015

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 48,931 577,773 TOTAL 49,453 49,730 50,432 50,696 44,537 46,218 44,756 46,274 50,959 47,979 47,808 48,931 577,773

VARIANCEJULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

(3,402) (49,730) (50,432) (50,696) (44,537) (46,218) (44,756) (46,274) (50,959) (47,979) (47,808) (48,931) (531,722) TOTAL (3,402) (49,730) (50,432) (50,696) (44,537) (46,218) (44,756) (46,274) (50,959) (47,979) (47,808) (48,931) (531,722)

% VARIANCEJULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

-6.9% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -92.0%TOTAL -6.9% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -100.0% -92.0%

TOTALS BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

WEEKDAY 39,512 0 0 0 0 0 0 0 0 0 0 0 39,512SATURDAY 3,116 0 0 0 0 0 0 0 0 0 0 0 3,116SUNDAY 2,959 0 0 0 0 0 0 0 0 0 0 0 2,959HOLIDAYS 464 0 0 0 0 0 0 0 0 0 0 0 464TOTAL 46,051 0 0 0 0 0 0 0 0 0 0 0 46,051

AVERAGES BY:JULY2016

AUGUST2016

SEPTEMBER2016

OCTOBER2016

NOVEMBER2016

DECEMBER2016

JANUARY2017

FEBRUARY2017

MARCH2016

APRIL2017

MAY2017

JUNE2017

YEAR-TO-DATE

WEEKDAY 1,976 0 0 0 0 0 0 0 0 0 0 0 1,976SATURDAY 623 0 0 0 0 0 0 0 0 0 0 0 623SUNDAY 592 0 0 0 0 0 0 0 0 0 0 0 592HOLIDAYS 464 0 0 0 0 0 0 0 0 0 0 0 464TOTAL 1,486 0 0 0 0 0 0 0 0 0 0 0 1,486

SUN VAN ANNUAL RIDERSHIP

35

SUN VANPERFORMANCE INDICATORS

JULY 2016

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 46,051 51,620 46,051 2. Demand 62,171 69,760 62,171 3. Cancellations 12,450 14,020 12,450 4. No-Shows 3,667 4,120 3,667 5. Passengers Per Revenue Hour 2.05 1.83 2.05 6. Passengers Per Service Hour 1.75 2.14 1.75 7. Revenue Per Trip 1.50 2.11 1.50 8. Cost Per Trip 28.61 27.85 28.61 9. Vehicles Operated in Max Service 116

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 94.53% 94.44% 94.53% 11. Trip Time 110%+5 Minutes 97.89% 97.71% 97.89%

On-Time Performance

12. Pick Ups 94.97% 95.86% 94.97% 13. Pick Ups Before Significantly Late 99.99% 99.97% 99.99%

36

Sun Van Performance IndicatorsFiscal Year 2017FY 16

FY 17Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


37


FY 17Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14

15


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


38

Sun Van Performance IndicatorsFiscal Year 2017

FY 16FY 17Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9


39


FY 17Budget

COST PER TRIP

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0

36.0


REVENUE PER TRIP

1.0

1.2

1.4

1.6


40* ADA Service only. ** Data does not include same-day requests.


FY 17

% OF ON-TIME PICK UPS**

80

85

90

95


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

92

9394

95

96

9798

99


% OF TRIP LENGTHS LESS THAN SUN TRAN*

8990919293949596


41

JULYCURRENT MONTH

JULYPRIOR YEAR

41 37 11 %0 0 SAME8 9 11 %0 0 SAME33 28 18 %

Open 0 0 SAMEValid 22 19 16 %Non-Valid** 11 9 22 %

JULYCURRENT MONTH

JUNEPRIOR MONTH

41 64 36 %0 0 SAME8 18 56 %0 0 SAME33 46 28 %

Open 0 0 SAMEValid 22 25 12 %Non-Valid** 11 21 48 %

There was one correctable complaint for every 2,093 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

42

Ridership (Unlinked Passenger Trips) – The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger – Equals total expenditures divided by total passengers. Passenger per Mile – Equals total passengers divided by total miles. Passenger per Service Hour – Equals total ridership divided by total service hours. Passenger Revenue – Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours – The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile – Equals total passenger revenue divided by total miles. Revenue per Passenger – Equals total passenger revenue divided by total passengers Revenue per Service Hour – Equals passenger revenue divided by service hours

Deadhead Miles and Hours –Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours – Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile – Equals total expenditures divided by total miles. Total Cost per Service Hour – Equals total expenditures divided by total service hours. Total Complaints per 100,000 passengers – Equals total complaints divided by total passengers times 100,000. On-Time – As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls – Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made.

Sun Tran Glossary of Terms

43

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial – An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip – Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passenger’s representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip – Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA – Passenger trips beyond the ¾ mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes – Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip – A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles – All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles – Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

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