Joyce Chou’s Resume

JOYCECHOU DESIGN STRATEGIST BRINGING TOGETHER RESEARCH, BUSINESS, AND DESIGN 310. 804. 9183 | [email protected] | Seattle WA Thought leadership Design Research Conference Speaker | 2010 Competition Winner IIT Institute of Design Teaching Partner | Rapid Prototyping class IXDA / AIGA Workshop Leader | “Touch and Beyond: New Forms of UI” Eyebeam Art + Technology Center Research Partner | Digital Day Camp NC State Lecturer | Mobile Interaction Design class Cisco brown bag speaker | Women in technology Guangzhou University Teacher | Cross-cultural business course T-MOBILE CREATION CENTER | CUSTOMER INNOVATIONS PRODUCER DESIGN STRATEGY LEAD FOR UX RESEARCH Seattle, Washington; September 2008 – present -success story- 3 patents pending and 1 LE market launch build and implement T-Mobile USA’s open innovation program develop product concepts that explore future opportunity areas lead multi-functional teams to create seamless user experiences ensure organizational buy-in with socialization across business silos create collaborative processes for ideation on new products and services use ethnographic research methods customer insights and unmet need areas demonstrate compelling experiences to enroll C-level executives and OEM partners Education Columbia University New York City, New York (2001) B.A. Cultural Anthropology University of London; SOAS Semester abroad (2000) Guangdong University Graduateresearch;professor(2002) UCLA Finance and Accounting CFA Level 1 series (2004) Skills speak. Workshops | Facilitation ideate. Products | Services analyze. Qual | Quant strategize. R&D | Marketing present. Pitches | Lectures forecast. Trends | Budgets train. New hires | Internal teams compute. .ppt | .doc | Adobe CS communicate. Chinese | Spanish DESIGN THE METROPOLITAN MUSEUM OF ART | INTERN New York City, New York; September 2000- May 2001 Assisted graduate students in the Watson art history archives W MAGAZINE | ASSISTANT TO PHOTO STYLIST New York City, New York; Summer 1999 Styled fashion shoots for photographer Stephen Klein BUSINESS ROXBURY CAPITAL MANAGEMENT | ASSOCIATE Los Angeles, California; June 2004 – June 2005 Maintained projection models with $4 bil under mgmt and managed SRI research GUANGFA SERCURITIES LTD. | GLOBAL M&A INTERN Guangzhou, China; September 2000- May 2001 Conducted industry and compliance research for private equity opportunities RESEARCH LIEBERMAN RESEARCH WORLDWIDE | MANAGER Los Angeles, California; October 2006 – January 2007 Directed and analyzed market research and segmentation projects LOOK-LOOK INC. | TRENDSPOTTING RESEARCHER Los Angeles, California; October 2005 – October 2006 Created new qualitative market research alternatives oriented toward young adults RAND CORPORATION | RESEARCH ASSISTANT Los Angeles, California; January 2004 – June 2004 Gathered data on adolescent behavior for a National Institutes of Health (NIH) project JUMP ASSOCIATES | DESIGN STRATEGY CONSULTANT San Mateo, California; January 2007 – August 2008 -success story- ‘HP Attach’ initiative Q408, 14% Revenue lift recommend growth opportunities for Fortune 500 clients design infographics and frameworks to communicate actionable solutions identify user-centered needs across human factors, business and design facilitate ideation across business teams to align on innovation strategy create workshop and teaching materials to foster cultures of innovation

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Joyce explores future technologies by studying the changing role of mobile interaction in people’s relationships, communication behavior and values systems. Leading multi-functional teams, Joyce helps create real business value with innovative new product categories that solve unmet needs and combine customer desirability, technological feasibility, and business viability. Her background spans innovation consulting, emerging technology, behavioral research, trend forecasting, financial analysis, fashion and art.

Transcript of Joyce Chou’s Resume

JOYCE CHOU DESIGN STRATEGISTBRINGING TOGETHER RESEARCH, BUSINESS, AND DESIGN

310. 804. 9183 | [email protected] | Seattle WA

Thought leadershipDesign Research Conference Speaker | 2010 Competition Winner

IIT Institute of Design Teaching Partner | Rapid Prototyping class

IXDA / AIGA Workshop Leader | “Touch and Beyond: New Forms of UI”

Eyebeam Art + Technology Center Research Partner | Digital Day Camp

NC State Lecturer | Mobile Interaction Design class

Cisco brown bag speaker | Women in technology

Guangzhou University Teacher | Cross-cultural business course

T-MOBILE CREATION CENTER | CUSTOMER INNOVATIONS PRODUCER DESIGN STRATEGY LEAD FOR UX RESEARCH Seattle, Washington; September 2008 – present-success story- 3 patents pending and 1 LE market launch

build and implement T-Mobile USA’s open innovation programdevelop product concepts that explore future opportunity areaslead multi-functional teams to create seamless user experiences ensure organizational buy-in with socialization across business silos create collaborative processes for ideation on new products and servicesuse ethnographic research methods customer insights and unmet need areasdemonstrate compelling experiences to enroll C-level executives and OEM partners

Education

Columbia UniversityNew York City, New York (2001)B.A. Cultural Anthropology

University of London; SOASSemester abroad (2000)

Guangdong UniversityGraduate research; professor (2002)

UCLA Finance and AccountingCFA Level 1 series (2004)

DES

IGN

THE METROPOLITAN MUSEUM OF ART | INTERN New York City, New York; September 2000- May 2001Assisted graduate students in the Watson art history archives

W MAGAZINE | ASSISTANT TO PHOTO STYLIST New York City, New York; Summer 1999Styled fashion shoots for photographer Stephen Klein

BUSI

NES

S ROXBURY CAPITAL MANAGEMENT | ASSOCIATELos Angeles, California; June 2004 – June 2005Maintained projection models with $4 bil under mgmt and managed SRI research

GUANGFA SERCURITIES LTD. | GLOBAL M&A INTERN Guangzhou, China; September 2000- May 2001Conducted industry and compliance research for private equity opportunities

RESE

ARCH

LIEBERMAN RESEARCH WORLDWIDE | MANAGER Los Angeles, California; October 2006 – January 2007Directed and analyzed market research and segmentation projects

LOOK-LOOK INC. | TRENDSPOTTING RESEARCHER Los Angeles, California; October 2005 – October 2006Created new qualitative market research alternatives oriented toward young adults

RAND CORPORATION | RESEARCH ASSISTANT Los Angeles, California; January 2004 – June 2004Gathered data on adolescent behavior for a National Institutes of Health (NIH) project

JUMP ASSOCIATES | DESIGN STRATEGY CONSULTANT San Mateo, California; January 2007 – August 2008 -success story- ‘HP Attach’ initiative Q408, 14% Revenue lift

recommend growth opportunities for Fortune 500 clientsdesign infographics and frameworks to communicate actionable solutionsidentify user-centered needs across human factors, business and designfacilitate ideation across business teams to align on innovation strategycreate workshop and teaching materials to foster cultures of innovation