Jewellery Vendor Manual - QVC UK · PDF fileJewellery Vendor Manual ... To protect against...

This manual describes the procedures necessary to meet the minimum QVC trading standards required to achieve a successful trading partnership

Jewellery

Vendor Manual V e r s i o n 1 . 4 – E f f e c t i v e f r o m 0 1 / 1 0 / 1 1

TABLE OF CONTENTS

© QVC The Shopping Channel 2006 of 36

1. GENERAL QA REQUIREMENTS.......................................................................................4

2. PACKAGING AND LABELLING REQUIREMENTS...........................................................5

2.1. Definitions ............................................................................................................................................. 5

2.2. Top Ten Reasons for Delivery Non-Compliance.................................................................................. 6

2.3. Packaging and labelling........................................................................................................................ 7

3. DELIVERY/IMPORT INSTRUCTIONS..............................................................................15

3.1. Summary Guide................................................................................................................................... 15

3.2. Domestic Orders ................................................................................................................................. 16

3.3. QVC Managed Imports ........................................................................................................................ 19

3.4. Vendor Managed Imports............................................................................Error! Bookmark not defined.

4. VENDOR CHARGEBACK POLICY..................................................................................30

5. RETURNS PROCEDURE .................................................................................................35

1. GENERAL QA REQUIREMENTS


� Our Philosophy

QVC’s philosophy, and the key to our success, can be found in our name:

Quality

Value

Convenience

We endeavour to offer unique products that are unmatched in quality and value, and to deliver them as swiftly as possible to the customer’s door.

We are totally committed to exceeding our customers’ expectations.

� Observance of Applicable Law

QVC expects its business associates to observe and comply with all applicable laws and regulations of the United Kingdom and EEC as well as the laws and regulations of the country of origin, country of manufacture and country from which QVC receives the product.

QVC also expects its business associates to refrain from behaviour or practices which, though not strictly illegal, are widely considered unethical. (Please refer to the QVC Ethics and Legal requirements section on our website)

� Vendor Compliance

QVC’s requirements are designed to ensure timely and accurate processing of goods received from the vendor and then onwards to QVC’s customers.

Compliance with these requirements is essential for QVC to maintain its high standards of customer service. A vendor chargeback policy is in place to highlight all non-compliance issues.

1. GENERAL QA REQUIREMENTS


1. GENERAL QUALITY ASSURANCE REQUIREMENTS

In order to simplify QVC’s QA requirements, define the need for the separate divisions and describe different aspects of the QA process, a separate Quality Assurance Requirements section has been created on our website.

This section can be provided to vendors on CD-ROM, including this Vendor Manual, by emailing a request to [email protected]

Please refer to the following sections within the Quality Assurance Requirements area on our website:

♦ Introduction to Quality Assurance

♦ First Piece Inspection

♦ Production Samples

♦ Bulk Inspection

♦ Warranties

♦ Hot Topics

♦ General QVC Requirements

♦ Quality Assurance Specifics – Jewellery Section

2. PACKAGING AND LABELLING REQUIREMENTS



QVC considers the packaging and labelling of product to be just as important as the quality of the actual item supplied: therefore, deliveries may be rejected for failure to comply with QVC’s packaging requirements.

2.1. Definitions Domestic Order All purchase orders where product is supplied to QVC from within

the UK.

QVC Managed Import All imported purchase orders handled and controlled by QVC. (Generally Ex-works, FOB and CIF)

Vendor Managed Import All imported purchase orders handled and controlled by the vendor

SKN The specific style code of the product. This is always a 6-digit code.

SKU (QVC item number) The combination of the style code (SKN), colour or type and size code of the product. This can be found on the purchase order:

SKU

6 123 45 – 00 0 – 123

SKN

(Style)

Colour or Type

Size



Saleable Unit The exact number of units QVC will sell to customers on air of each item – e.g. 1 saleable unit could be a set of 2 items or more, or just 1 item.

Polybag A clear self-sealing/self-locking tongue and groove polyethylene bag.

Master Polybag A clear self-sealing/self-locking tongue and groove polyethylene bag containing multiple saleable units of a specific item. This must only contain a single SKU

Inner Carton A carton containing master polybags of a specific item: one or more inner cartons may be contained inside a master/shipping carton. This must only contain a single SKU

Master/Shipping Carton The outermost carton which the vendor ships into QVC: could contain master polybags and inner cartons

Pallets All products are to be delivered into QVC on a British Standard (BS 2629) 4 way pallet (1200x1000mm) that conforms to the QVC pallet specification. All pallets must be securely wrapped with clear or opaque shrink-wrap/stretch-wrap. (Excludes QVC managed imports from the Far East)

2.2. Top Ten Reasons for Delivery Non-Compliance

1. Saleable unit not labelled or labelled incorrectly

2. Master/Shipping carton not labelled or labelled incorrectly

3. Pallet not labelled or labelled incorrectly

4. No anti-tarnish strips or tissue

5. Pallet incorrectly loaded

6. Packslip missing or incorrect

7. Damaged cartons

8. Damaged or incorrect pallets

9. Over-shipment

10. Unauthorised partial shipments



2.3. Packaging and labelling

Saleable Unit

Every saleable unit excluding goods in presentation cases must be packaged in a self-sealing polybag (tongue and groove). All silver must be packed with anti-tarnish tissue or strips that are uniform in shape and marked to identify them as anti-tarnish tissue or strips. The amount and placement of the tissue or strips should be aesthetically pleasing and appropriate for the product.

On each saleable polybag we require the correct SKU number. This number is to be placed in the bottom right hand corner on the front of all polybags. The positioning of the SKU number must be consistent across each SKU.

All goods in presentation cases must be individually overboxed. The overbox must be correctly labelled with the SKU number. The SKU number is to be placed on the bottom of the overbox. The positioning of the SKU number must be consistent across each SKU.

This information must be printer-generated, not hand-written, on each polybag/overbox. The vendor will be charged £1 per unit (minimum charge £100) for any stock which is not properly labelled.

The saleable unit packaging must conform to the standards outlined in the QA Requirements section of our website. Areas covered include mail order packaging, packaging tests, corrugated container requirements, cushioning, and box closure and carton markings.

The vendor will be charged for any necessary rework: the charge per item is dependent on the action required. Please see the Vendor Chargeback section for a description of possible charges.

Presentation Cases

QVC ships all items to customers in a presentation case. Either the vendor or QVC supplies presentation cases.

Note: All watches must have a presentation case supplied by the vendor (unless instructed otherwise by the Buying Department).

Vendor Supplied Presentation Case

If the purchase order states that the vendor will supply the presentation case, the vendor must submit two presentation cases as a component of the First Piece samples during the First Piece process. During the First Piece Inspection, QVC QA will determine if the packaging is acceptable.

All Presentation cases must meet the following criteria:

� Must withstand shipping

� Must secure and immobilise the product



� Must provide a pleasing and appropriate display for the product

� Must be sulphur-free and chlorine-free All presentations cases must be individually overboxed and labelled with the correct SKU number.

QVC Supplied Presentation Case

If the purchase orders states that a QVC presentation case will be used, the vendor does not need to submit a presentation case for the First Piece Inspection but must adhere to the following packaging requirements.

Rings

Rings must be packaged in individual polybags.

Each ring should be placed in its own individually self-locking polybag of the same size, material and thickness across the SKU. The polybag must be labelled with QVC's correct SKU number which must be computer generated and not hand written.

Necklaces, Bracelets, Chains, Brooches, Pendants (without chains)

Each saleable item must be packaged in an individual self-sealing polybag.

Pendants with Chains

Pendants must be attached to the chain. A polybag may be used on the pendant, with the complete item placed in a larger polybag that houses both the pendant and the chain.

Watches

All watches must have a vendor supplied presentation case (unless instructed otherwise by the Buying Department). All presentation cases must be individually overboxed. All warranties and other literature must be enclosed in the presentation case when submitting the product for First Piece Inspection process.

Earrings

To prevent damage and scuffing pairs of earrings should be packaged as a ‘bag in a bag’. One earring is placed in an individual polybag, that polybag is then placed in another polybag with



the second earring (as below):

Sets

A ‘set’ is a group of two or more pieces of jewellery sold to the customer as one saleable item.

A set may include a combination of jewellery types or multiples of the same type of jewellery.

To protect against scratching and scuffing, none of the individual jewellery pieces in a set should be able to touch metal on metal. It is permissible to pack all but one of the pieces in individual polybags of the same size, material and thickness. These should then be places in a larger polybag with the remaining piece.

Master Polybag

The individually packaged saleable item must be packaged in quantities of 25 or 50 in a master self-sealing polybag by single SKU. The quantity chosen must be consistent throughout the entire purchase order. If required there may be one partial master polybag per SKU for the remaining balance. The polybag must be marked as ‘partial’. Each master polybag must be accurately labelled with the following information:

♦ QVC Purchase number

♦ SKU

♦ Saleable units per polybag

This number is to be placed in the bottom right hand corner on the front for all polybags.

Master polybags must be packed by single SKU and accurately match the polybag labelling.

Master Carton

The master carton dimensions should be consistent across the purchase order.

Cartons must be packed by single SKU and accurately match the carton labelling. Each master carton for the same SKU should contain the same number of saleable units. The vendor will be charged for the rework of any inconsistent counts across the master cartons.

A carton label must be accurately completed and attached to the front of each master carton. It is imperative that this information is correct to ensure the smooth and quick processing of the goods through the warehouse and to the customer. Missing, incomplete or inaccurate labels will be subject to a penalty charge.

Valuable goods must be packed in tamper-resistant or tamper-evident packaging. Tamper- evident packaging must provide reasonable and obvious evidence, on the outer packaging, of any removal or tampering of product. Valuable shipments will be accepted for carriage only if contained in packages sealed with lead or sealing wax or closed by means of steel or plastic straps (cross bars must be sealed as well).



The master/shipping carton weight must not exceed 14kg. This is a Health and Safety requirement. A penalty charge may be applied for any rework needed.

THE PACKAGING MUST BE SUFFICIENTLY DURABLE FOR THE DISTANCE AND DURATION OF THE ENTIRE TRANSPORTATION AND MUST NOT BEAR ANY FORM OF ADVERTISING.

Master Carton Label

Each master/shipping carton must contain a packlist correctly detailing the contents of the carton with a master packlist detailing the entire contents of purchase order for all master/shipping cartons in the first or lead carton of the purchase order.

Fine jewellery not in presentation cases may be delivered mixed in master cartons where the master carton is the shipping carton for the purchase order.

Note: the rework charge for the infractions listed above are:

� £5 per master carton

� Minimum £100

� Maximum 5% of the total order value

A ‘two or more’ piece set, sold as one QVC Item (SKU), is considered one saleable unit. If QVC decide that it is not possible to shrink-wrap or band together the items, they may be labelled ‘1 of 3’, ‘2 of 3’ etc, next to the SKU number – e.g. 123456-00-AHK 1 of 2. The vendor will be charged £2 per unit (minimum charge £100) for the necessary banding of an item at QVC’s warehouse.

VENDOR:

VENDOR NAME

DESCRIPTION:

ITEM DESCRIPTION

ORDER NUMBER:

1234567GROSS CARTON WEIGHT:

KGSKU:

612345-000-000CARTON:

CARTON NO. /TOTAL

UNITS IN CARTON:

10

DISPATCH / SHIPPEDDATE:

DD/MM/YYYY

250mm

20

0m

m



Palletisation – (excluding QVC managed imports from the Far East)

All products are to be delivered on pallets in line with QVC requirements. Failure to comply with this will result in the shipment being rejected or reworked at the vendor’s expense.

QVC will exchange pallets on a one-for-one basis at the time of delivery if a Pallet Exchange Note is provided and the pallets comply with QVC requirements. If the total number of pallets to be exchanged is less then 10, the pallet exchange note must be handed to the Bookings office by the driver along with the delivery note and packslip upon arrival at QVC. If the total number of pallets to be exchanged is 10 or over the pallet exchange note must be emailed 48 hours prior to the delivery time to [email protected].

Pallets will not be exchanged if this information has not been submitted.

Only British Standard wooden pallets (1000 x 1200mm) will be accepted with a full perimeter base and 4-way entry. All pallets must meet the British Standard 2629.

All pallets must arrive in a flawless condition. Any stock delivered on Euro, 3 leg, plastic, broken or damaged pallets will be subject to a penalty charge and re-palletised at the vendor’s expense. Pallets must not be over 450kg in weight or 1200mm in height, if these limits are exceeded the goods may be rejected; the vendor will be charged for any rework needed. There must be a consistent number of cartons per layer and per pallet across each purchase order. The cartons must not overhang the pallet.

The vendor will be subject to a penalty charge for any stock delivered mixed on pallets.

The packed pallet should be shrink-wrapped/stretch-wrapped (in clear or opaque plastic) to create a secure, sealed outer.

The maximum number of cartons accepted by QVC unpalletised per purchase order is 10 cartons.

Note: the rework charge for the infractions listed above are:

� £10 per master carton

� Minimum £100



� Maximum 5% of the total order value

QVC Managed Imports (excluding Far East) – in addition to above

It is acceptable to double-stack pallets within containers, but this is entirely dependent on the product type. The final pallet loaded onto the container must have the master shipping document for the whole consignment attached to enable effective unloading. It is also a legal requirement that pallets containing hazardous goods should be clearly marked with the relevant hazardous stickers and be loaded nearest to the door of the container.

It is the vendor’s responsibility to ensure that the container is loaded in a safe and effective manner suitable for transportation. QVC reserves the right to refuse any shipments that have not been properly packed. All costs for re-packing of pallets will be charged to the vendor.

Chep Pallets

Vendors may deliver stock on British Standard (BS 2629) Chep pallets. QVC are a de-hiring centre for Chep pallets so the vendor need only pay for a one-way hire.

Labelling of Pallets

The pallet label must be properly completed and attached to the front of each pallet. It is imperative that this information is correct to ensure the smooth and quick processing of the goods through the warehouse and to QVC customers. Missing, incomplete or inaccurate labels will be subject to a penalty charge:

� £5 per pallet

� minimum £100

� maximum 5% of the total purchase order value

Pallet Label Standard A4 (approx. 300x210mm)

VENDOR:VENDOR NAME

DESCRIPTION:ITEM DESCRIPTION

ORDER NUMBER:

1234567CONTENTS:

SKUNO.

CARTONS

SALEABLEUNITS PERCARTON

SKUNO.

CARTONS

SALEABLEUNITS PERCARTON

612345-000-000 1 12 612345-000-000 1 24

612345-000-000 2 12 612345-000-000 2 24

612345-000-000 3 12 612345-000-000 3 24

PALLET:

PALLET NO. / TOTAL

CARTONS ON PALLET:

10DISPATCH / SHIPPED DATE:

00/00/00



EU Requirement for Coniferous Non-Manufactured Wood Packing Material

The Commission of the European Communities has adopted emergency measures requiring the treatment and marking of all new and used coniferous (e.g. pine, spruce, fir) non-manufactured wood packing material (NMWP) originating in the United States, Canada, China, or Japan, to prevent the introduction of the pinewood nematode. Hardwoods are exempt from the EU emergency measure. The pinewood nematode is a microscopic eelworm, which has caused extensive mortality in pines in Japan and China.

The EU emergency measures allow three treatment options for coniferous NMWP:

heat treatment (HT)

fumigation

chemical pressure impregnation (CPI).

In all cases treated wood must bear a mark indicating the organisation that treated the NMWP and the location of that organisation. The EU requires that the HT program be an official program with official marks unique to the relevant agencies.

All three of the treatment options approved by the European Union are available to exporters in the United States.

Failure to comply with the above regulations will result in your product being rejected at EU customs and returned to you at your expense.

For detailed information on this matter we suggest you visit the website: www.aphis.usda.gov/ppq/swp/eunmwp.html

Carton Taping

All cartons must be taped. QVC recommends that the “6-strip” or “H-pattern” taping method be used as illustrated on the top and bottom of each carton:

The vendor will be charged £1 per carton (minimum £100 per purchase order) for any cartons received by QVC that are not taped properly.



Packaging and Labelling Checklist

Before you dispatch any purchase order to QVC please ensure that:

All saleable items have been labelled with QVC’s SKU

The master polybag contain a consistent count of 25 or 50 saleable items across the purchase order

All master polybags have been accurately labelled

All cartons have been taped using a “6-strip” or “H-Pattern” method (on the top and bottom of each carton)

All master cartons have the required QVC master carton label attached

Master/shipping cartons are tamper-resistant or tamper-evident and sealed with lead/sealing wax or steel/plastic straps (cross bars must be sealed)

All master/shipping cartons contain a packlist accurately detailing the contents with a master packlist included with the first or lead carton

The master/shipping carton weight does not exceed 14kg

All stock (excluding QVC managed imports from the Far East) has been palletised on a BRITISH STANDARD pallet, which is securely shrink-wrapped/stretch-wrapped

All pallets have the required QVC pallet label attached

Note: Vendors must comply with all requirements in the Vendor Manual, this checklist has been designed to assist with some key issues

3. DELIVERY/IMPORT INSTRUCTIONS



3.1. Summary Guide

Domestic Deliveries

♦ Vendors must contact the booking department (+44 151 480 9631) at least 10 working days prior to the latest ‘due in warehouse’ date to obtain a booking reference

♦ Upon arrival the driver must hand the booking department an accurate delivery note/packslip detailing the entire purchase order.

QVC Managed Imports

♦ Shipment terms will generally be FOB.

♦ All shipments must be sent via QVC’s nominated agents only.

♦ Shipments are insured by QVC.

♦ The vendor must contact the QVC-appointed freight forwarder/agent at least 14 working days prior to the latest shipment window, with the purchase order and product information.

♦ For USA shipments the original documents must be received by QVC’s nominated freight forwarder/agent before shipment of the purchase order. For shipments from the rest of the world, the original documents must be received by QVC’s nominated freight forwarder/agent within 7 days of confirmation of shipment.

♦ The cost of all documents is the vendor’s responsibility.

♦ A commercial invoice and packing list/packslip must accompany all purchase orders.

Vendor Managed Imports

♦ Shipment terms are freight prepaid on all shipments.

♦ Shipments are not insured by QVC.

♦ The vendor must contact the booking department (+44 151 480 9631) to obtain a booking into QVC’s warehouse at least 10 working days in advance of the latest ‘due in warehouse’ date.

♦ All original documents should be sent to the vendor’s nominated freight forwarder/agent.

♦ A commercial invoice and packing list/packslip must accompany all purchase orders.



3.2. Domestic Orders

Bookings

The procedures are to ensure a smooth and quick delivery process for purchase orders to QVC’s customers from the vendor.

The vendor must contact QVC’s Booking Department at Knowsley at least 10 working days prior to the latest ‘due in warehouse’ date in order to obtain a booking reference: failure to do so will result in a penalty charge of £250.

Deliveries will not be accepted without a booking reference number.

Bookings Department Tel: +44 151 480 9631

The following information will be required for each purchase order:

� Purchase order number

� Number of SKUs (QVC item number)

� Total quantity of units

� Total number of cartons

� Total number of pallets

� Name of the carrier/agent

� Required booking date

The information given to the Booking Department must accurately match the actual delivery to QVC: failure to do so will result in a penalty charge of £250 for non-compliance with QVC traffic and freight instructions.

The physical receipt/booking of a purchase order (or the change of a purchase order to a later date) after the original required due date will result in a penalty being charged:

� Minimum £100

� 1 – 5 days late up to 5% of the total purchase order value

� More than 5 days up to 10% of the total purchase order value



Deliveries

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance with QVC’s requirements. Any goods deemed unsafe for unloading will be rejected and the vendor charged £250 plus any additional freight charges.

The packaging of all products delivered to QVC must arrive in good condition, ready to be dispatched to QVC’s customers. The vendor may be charged £10 per pallet (minimum £100 per purchase order) for any stock unsuitable for delivery to QVC’s customers (e.g. damp, dirty, excessively dusty).

Upon arrival the driver must hand the booking department an accurate delivery note/packslip detailing the entire purchase order broken down by SKU (QVC item number).

This packing note should include:

� Contact name and number

� Purchase order number

� Booking reference

� Total number of saleable units

� Total number of master/shipping cartons

� Total number of pallets

� Detailed line breakdown:

� SKU (QVC item number)

� Description

� Number of units

� Number of master/shipping cartons

The warehouse will sign for receipt of the goods unchecked. At a later point, a full examination of both quantity and type will be made. If necessary, the warehouse will raise a shortage/overage notification and send this to the vendor.

� Failure to provide an accurate and/or legible delivery note written in English will result in a penalty charge of £250.

� Unauthorised partial delivery of a purchase order (5% variance on unit amount) will result in a penalty charge of £250 plus any additional freight costs.

� The vendor will be charged £150 plus any additional freight costs for any overshipments (5% variance on unit amount).

Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s delivery/freight instructions. Failure to do so may result in a penalty charge of £250.



Delivery Address

QVC

Hornhouse Lane

Gate 4

Knowsley Industrial Estate

Knowsley

Merseyside

L70 2QA

Invoice Information

All invoices should be sent to the following address within 7 days of delivery of the purchase order:

FAO: Accounts Payable

QVC

South Boundary Road

Knowsley Industrial Park

Liverpool

L70 2QA



3.3. QVC Managed Imports Additional requirements to Domestic

Shipping terms are agreed with the vendor individually for each purchase order. QVC prefers to work on an FOB basis where it is importing product.

All shipments must be sent via QVC’s nominated agents only. The notify party will be confirmed prior to shipment. A separate purchase order is needed for each FOB Port.

QVC-managed imports are insured by QVC. The vendor does not need to insure the shipment.

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance with QVC’s requirements. Any goods deemed unsafe for unloading will be rejected and the vendor charged £250.

Whenever possible, the vendor should consolidate shipments. If there are several shipments being sent to QVC within a few days, the vendor should try to ship them together under one Air Waybill/FCR. It is preferable that a separate commercial invoice covers each purchase order.

For all QVC managed imports, the vendor must contact the QVC appointed freight forwarder/agent at least 14 working days prior to the latest shipment window and provide the following information:

♦ Purchase order number

♦ QVC item number

♦ Total shipment quantity

♦ Total Cartons

♦ Total Pallets

♦ Shipment weight in Kilograms (kg) and cube in meters (length x width x height)

♦ Hazardous details as applicable

♦ Country of origin

♦ FOB port

♦ Date goods will be ready for shipment

♦ Collection address as applicable

♦ Any special requirements for collection as applicable

Note: there is no shipment ID number associated with import shipments, Therefore, the vendor should not call the QVC Import Department for a shipment ID number. Consignments should only be booked with the freight forwarder/agent after First Piece Approval has been granted by QVC’s Quality Assurance department.



QVC’s forwarding agents have been instructed only to accept shipments that have been approved and booked by QVC. The vendor should ensure that they contact the QVC appointed freight forwarder/agent prior to shipment to provide details of the consignment in order to avoid refusal of cargo.



Documentation

The following original documents are required in order for cargo to be customs-cleared for entry into the UK and for transport to QVC’s warehouse. For non-Far East and Europe shipments, these must be received by QVC’s nominated freight forwarder/agent prior to shipment: for Far East and Europe shipments these must be received by QVC’s nominated freight forwarder/agent within 7 days of confirmation of shipment.

♦ Commercial Invoice

♦ Packing List

♦ Export Licence

♦ Certificate of Origin

♦ GSP Form A

♦ Dangerous Goods Note (DGN) and Transport Emergency Action Card

Note: The vendor is responsible for any demurrage charges caused by late, missing or inaccurate documents. QVC will not be held accountable for any costs incurred. QVC reserve the right to debit all extra costs and supplementary charges for duty back to the vendor should they fail to provide the appropriate documentation.

Export licenses must be supplied if goods originate from countries with quota agreements with EU or if goods fall under the category of controlled good. Vendors must supply GSP Form A if the goods originate in countries where GSP is available. Retrospective GSP Form As must be supplied if unavailable at time of shipment. The vendor is liable for any additional duty costs incurred.

Goods falling into the ‘The Endangered Species (Import and Export) Act 1976’ or ‘The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)’ – cameo shell, mother of pearl, coral, crocodile and snake skin products etc – must be accompanied by the appropriate permit. The vendor must also include the product’s Genus, Species and Country of Origin on the invoice.

The cost of all documents is the vendor’s responsibility.

Note: This is not an all-inclusive list and vendors should email the Import Department ([email protected]) should they have any questions regarding the requirements for their particular product.

Bills of Lading

QVC’s freight forwarders/agents have been instructed not to issue On-Board Marine Bills of Lading to vendors unless called for under exceptional circumstances in a Letter of Credit, or agreed beforehand with QVC’s Import Department. All shipments are to be carried under Express Release documentation, i.e. Freight Forwarders’ Cargo Receipt (FCR).



Commercial Invoice/Packing List Information

In order for a shipment to clear through U.K. Customs quickly and correctly, it is important that all the information listed below be included on the commercial invoice. The commercial invoice for all QVC-controlled imports must be in English or have an English translation, and contain accurate information, namely:

♦ Shipper/Exporter (Vendor’s company)

♦ Consignee (QVC)

♦ Commercial invoice number (Vendor’s invoice number) and date

♦ QVC’s purchase order number

♦ Letter of Credit number (as applicable)

♦ QVC item number (SKU)

♦ Detailed description of article

♦ Number of units

♦ Unit price of product and total price per unit

♦ Incoterms of sale


♦ HS customs tariff number

♦ Material used

♦ Where applicable, please indicate gold market and increment used

♦ Where applicable, details of genus and species for controlled goods

♦ Where applicable, all / any additional charges not included in the unit price for goods or services provided including commissions etc

♦ Where applicable, appropriate invoice declaration relating to preferential rates of duty or licensing requirements

♦ All shipments from Hong Kong and China must indicate ‘Shipment contains no solid wood packing materials’ on the commercial invoice

♦ A signed vendor declaration that the information is true and correct



All invoices must be supported by a detailed packing list/packslip that must include:



♦ Saleable units per master/shipping carton

♦ Number of master cartons

♦ Number of pallets

♦ Gross and net weights of master cartons and pallets

♦ Dimensions of master cartons and pallets

The packing note/packslip and commercial invoice should be included in the lead carton for each purchase order. Failure to provide an accurate packing list/packslip and commercial invoice will result in a penalty charge of £250.

The physical receipt of a purchase order (or change of a purchase order to a later date) after the original required due date (not the PO due date, but the last shipment date provided by QVC’s forwarder, Import Team or Buyer in writing) will result in a penalty charge of :



Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s freight requirements. Failure to do so may result in a penalty charge of £250

Compliance Declaration

This letter should be signed and returned to QVC's Forwarder prior to the collection of Goods to confirm that the purchase order is compliant to QVC's requirements.

Any purchase order that is found to be non-compliant on arrival in the UK will be subject to a Vendor Chargeback.

Note: It is the vendor's responsibility to ensure Goods are compliant, QVC's Forwarder will not be held responsible.



QVC Compliance Declaration Letter



QVC Vendor Dispatch Note

The dispatch note lists each purchase order and is emailed to the vendor who must accurately complete all requested information and return to QVC.



Vendor Managed Imports Additional requirements to Domestic

Shipping terms are freight-prepaid on all shipments i.e. CIF, DDU.

At the time of shipment, please scan and email copies of commercial invoices, packing lists, export licenses, GSP certificates/Certificate of origin as applicable, Air Waybills and / or Bills of Lading to [email protected]. This is needed for Custom Clearance. (Originals should be passed to the vendor’s shipping agent)

Vendor-managed imports are not insured by QVC. The vendor will need to insure the shipment accordingly.

It is the responsibility of the vendor to ensure that the goods are safely loaded in accordance to QVC requirements. Any goods deemed unsafe for unloading will be rejected and the vendor charged £250.

Whenever possible, the vendor should consolidate shipments. If there are several shipments being sent to QVC within a few days, the vendor should try to ship them together under one Air Waybill/Marine Bill. A separate commercial invoice should cover each purchase order.

The vendor (or their agent) is responsible for obtaining a booking into QVC’s warehouse by calling QVC’s Bookings Department (+44 151 551 2743). Bookings must be made at least 10 working days in advance of the ‘latest due in warehouse date’: failure to do so will result in a penalty charge of £250.

If the delivery to QVC will be a container, the vendor must contact the Booking Department at Knowsley at least 30 days prior to the latest 'due in warehouse' date in order to obtain a booking reference: failure to do so will result in a penalty charge of £250.

Deliveries will not be accepted without a booking reference number.

Bookings Department Tel: +44 151 551 2743

The information given to the Booking Department must accurately match the actual delivery to QVC: failure to do so will result in a penalty charge of £250 for non-compliance with QVC traffic and freight instructions.



Documentation

The following original documents are required in order for cargo to be customs-cleared for entry into the UK and for transport to QVC’s warehouse. These should be sent to the vendor’s nominated freight forwarder/agent.

♦ Commercial Invoice

♦ Packing List

♦ Export Licence

♦ Certificate of Origin

♦ GSP Form A

♦ Dangerous Goods Note (DGN) and Transport Emergency Action Card

Export licenses must be supplied if goods originate from countries with quota agreements with EU or if goods fall under the category of controlled good. Vendors must supply GSP Form A if the goods originate in countries where GSP is available. Retrospective GSP Form As must be supplied if unavailable at time of shipment.

Goods falling into the ‘The Endangered Species (Import and Export) Act 1976’ or ‘The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)’ – e.g. cameo shell, mother of pearl, coral, crocodile and snake skin products etc – must be accompanied by the appropriate permit. The vendor must also include the product’s Genus, Species and Country of Origin on the invoice.

The cost of all documents is the vendor’s responsibility.

Note: This is not an all-inclusive list and vendors should contact the Import Department ([email protected]) should they have any questions regarding the requirements for their particular product.

Commercial Invoice / Packing List Information

In order for a shipment to clear through U.K. Customs quickly and correctly, it is important that all the information listed below is included on the commercial invoice. The commercial invoice for all QVC-controlled imports must be in English, or have an English translation, and contain accurate information, namely:

♦ Shipper/Exporter (Vendor’s company)

♦ Consignee (QVC)

♦ Commercial invoice number (Vendor’s invoice number) and date

♦ QVC’s purchase order number

♦ Letter of Credit number (as applicable)




♦ Detailed description of article

♦ Number of units

♦ Unit price of product and total price per unit

♦ Incoterms of sale


♦ HS customs tariff number

♦ Material used

♦ Where applicable, indicate gold market and increment used

♦ Where applicable, details of genus and species for controlled goods

♦ Where applicable, all / any additional charges not included in the unit price for goods or services provided, including commissions etc

♦ Where applicable, appropriate invoice declaration relating to preferential rates of duty or licensing requirements

♦ All shipments from Hong Kong and China must indicate ‘Shipment contains no solid wood packing materials’ on the commercial invoice

♦ A signed vendor declaration that the information is true and correct

All invoices must be supported by a detailed packing list/packslip that must include:



♦ Saleable units per master/shipping carton

♦ Number of master cartons

♦ Number of pallets

♦ Gross and net weights of master cartons and pallets

♦ Dimensions of master cartons and pallets

The packing note/packslip and commercial invoice should be included in the lead carton for each purchase order. Failure to provide an accurate packing list/packslip and commercial invoice will result in a penalty charge of £250.

The physical receipt/booking of a purchase order (or change of purchase order to later date) after the original required due date will result in a penalty charge (minimum £100):



The packaging of all products delivered to QVC must arrive in good condition, ready to be dispatched to QVC’s customers. The vendor may be charged for any stock unsuitable for delivery to QVC’s customers (e.g. damp, dirty, excessively dusty).



Note: It is the vendor’s responsibly to ensure that all purchase orders comply with QVC’s freight instructions. Failure to do so may result in a penalty charge of £250.

4. VENDOR CHARGEBACK POLICY - SUMMARY



The purpose of the chargeback policy is to help ensure compliance with QVC’s purchase order terms, import and quality requirements

Under the vendor chargeback policy, QVC holds the vendor accountable for certain violations. Financial penalties will be exacted for non-compliance

These are set to ensure that:

♦ the inbound processing of deliveries is efficient, so that the product is ready to sell in time for its scheduled broadcast date.

♦ the outbound processing of goods to our customers from the warehouse is effective, accurate and in the shortest time scale possible

By ensuring that all goods entering the warehouse are compliant, we guarantee our ability to dispatch greater numbers of purchase orders to our customers with an improved turnaround time, benefiting the vendor, QVC and QVC’s customers

The charges are detailed in the Vendor Manual, QA Guides and relevant QA files found on our website

This section summarises the vendor charges that may be enforced



Charge per Purchase Order

Minimum Maximum

Detailed Description

Failure to book 10 days prior to required date £ 250

Up to 5% 1 – 5 days late Physical receipt/booking of shipment (or change of PO to later date) after original required due date Up to 10%

More than 5 days late

£ 100 Pre-Receipt of Shipment

Failure to comply with QVC freight instructions £ 250

Vendor Manual Delivery/Import instructions

Failure to supply a passed first piece sample prior to delivery £ 1000

Plus any inbound and returns shipping cost (if applicable)

QA Requirements First Piece

Failure to pass Quality Control checks, due to not meeting/matching FP QA requirements and/or vendor manual requirements

£ 250 Per product group £ 500 QA Requirements Bulk Inspection

Quality Control

Delivery of product unsuitable for dispatch to QVC’s customers (packaging damp, dirty or excessively dusty or product tarnished, etc)

£ 10 Per carton £ 100

Unauthorised partial shipment (over 5% variance on unit amount) £ 250 Plus any additional freight costs

Overshipments (over 5% variance on unit amount) £ 250 Plus any additional freight costs

Vehicle deemed unsafe for unloading £ 250

Plus rejection and any inbound and return shipping cost (if applicable)

Failure to include complete and legible packslip £ 250

Receipt of Shipment

Shipment of items NOT on purchase order £ 250 Plus inbound and return shipping cost

Vendor Manual Delivery/Import Instructions



Charge per Purchase Order

Minimum Maximum

Detailed Description

Item labelling £ 1 Per unit £ 100

100% inspection £ 1 Per unit £ 100

Combining of products £ 1 Per unit £ 100 Product

Sortation of product £ 1 Per unit £ 100

Repalletisation (Over height/weight/overhang/wrong pallet/broken pallet/damaged pallet/extra pallets)

£ 10 Per pallet £ 100

5% of the total P.O. value

Pallets

Pallet labelling (inclusive in above charges) £ 5 Per pallet £ 100


Master carton label £ 1 Per master carton £ 100


Carton weight over 14kg £ 1 Per master carton £ 100


Rework

Cartons

Unauthorised mixed SKUs in carton £ 5 Per master carton £ 100

Vendor Manual Packaging and Labelling



No single product rework will be charged at more than £2 per unit

No single infraction or VCB will be charged at more than 10% of the purchase order value

Where rework costs are above this level, QVC reserve the right to reject the product (regardless of previous commitments)

Wherever an item fails to meet QVC’s QA, QVC and Vendor Manual requirements QVC reserve the right to fully reject a delivery

5. RETURNS PROCEDURE



This document is produced in support of, and addition to, the terms detailed in QVC’s ‘Conditions of Purchase’ and ‘Returns Agreement’.

QA-Rejected Product

Upon a QA rejection of a product, QVC will contact the Vendor to arrange for collection of the rejected product by the Vendor, or delivery of the product to the Vendor for which the costs will be debited from the Vendor’s account.

The Vendor has 7 days in which to either arrange collection or agree a delivery date with QVC’s nominated carrier.

If the product has not been successfully returned within 7 days, QVC will move the product to a storage facility of its choice and invoice the Vendor for any storage costs.

Should the product not be collected, or delivery agreed, within 30 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.

Customer Faulty Product

QVC will contact the Vendor when a Customer Faulty Product is ready to be returned to the Vendor.

The Vendor has 10 days in which to either arrange collection or agree a delivery date with QVC’s nominated carrier.


Should the product not be collected, or delivery agreed, within 30 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.



Sale or Return (SOR) Product

QVC will contact the Vendor when a Sale or Return product is ready to be returned to the Vendor.

The Vendor has 10 days in which to agree a delivery date with QVC’s nominated carrier.


Should delivery of the product not be agreed within 30 days, QVC reserves the right to safely dispose of the product and charge the vendor for all related disposal costs.

Charges

Pallet Storage per pallet or part there £5 per week or part thereof

Delivery to Storage Site

per pallet or part there £20; minimum charge £50

Jewellery Vendor Manual - QVC UK · PDF fileJewellery Vendor Manual ... To protect against...

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