Jessica BarnesCell: 949-554-7278

Email:jtwin2.jb@gmail.comwww.linkedin.com/pub/jessica-barnes/76/3a/3a6/

OBJECTIVEI am looking for a position within the Human Resources or Training and Development departments where I can use my experience and training. I can bring to a team exceptional managerial, interpersonal and communication skills with solid experience with PowerPoint, Excel, Outlook, Word and SAP software.

CORE QUALIFICATIONS Specialize in training for the fields of:

o Entertainmento Safetyo Sales and Serviceo Leadershipo Guest Service

Researched best practices, then incorporated results into weekly powerpoint presentations given to employees in the following areas;

o Safety o Sales proficiencieso Guest Serviceo Disneyland Company values of 4 keys: Safety, Courtesy, Show, Efficiency

Trained Assistant Supervisors on how to present the above PowerPoint for daily operation.

Trained key employees using a 30 slide powerpoint presentation with on-site training scenarios. Evaluated and updated Operational guidelines from the outcome of training scenarios for ongoing daily operation. Conducted educational presentations geared toward increasing productivity.

Experience coordinating multiple training programs including job duties consisting of the following:o Scheduling and booking venues and classroomso Scheduling instructorso Record keeping for participants and signing off for program completiono Instructor for various classroom courseso Developed promotional flyers for classeso Health and wellness initiative programs

Conduct quarterly and annual performance reviews for employees

EDUCATIONBachelors of Science in Organizational Management from University of La Verne, School of Business and Management- 2014

Graduated with Departmental Honors and Magna Cum LaudeGPA: 4.0Dean’s List, 2013-2014Academic Merit Award, 2013 – 2014ALPHA CHI, National College Honor Society Member

Associates of Arts in Business from Orange Coast College- 2011GPA: 3.9/4.0

Emerging Leader Managerial Training Program, Disneyland Resort Fall 2012 ProgramServed as a Guest Service Manager in four separate Line of Business while attending a three month coursework program with the Disney University. At the end of the coursework, we presented a PowerPoint presentation to Resort Executives for safety preparedness for front line Cast Members that included documentation and safety equipment to be implemented within different departments. Only the top 10% of organization’s best leaders get to apply for the Management program.

1Barnes

Jessica BarnesCell: 949-554-7278

Email:jtwin2.jb@gmail.comwww.linkedin.com/pub/jessica-barnes/76/3a/3a6/

PROFFESIONAL EXPERIENCE

Disneyland Resort-- 8 ½ years of service

Guest Service Manager, Store Operations—2013 to PresentMaintain visual expectations and stock levels for multiple stores to reach projected goals. Supervise and train employees to provide the Disney standard of exceptional Guest Service.

Supervise six direct reports and while on duty as a manager, I would have up to one hundred Cast Members to supervise daily.

Conducted and ran multiple Sales and Service contest for six week timeframes, hitting 100% of sales goals with over $50,000 in sales.

Conducted mentorship program for our assistant supervisors with developmental opportunities and monthly check-ins to discuss personal and professional goals and expectations.

Facilitated the training of a companywide initiative for training on Role Standards within Store Operations, teaching over 100 Cast Members within a two month timeframe.

Guest Service Manager, Entertainment Operations—2012 to 2013Supervise Stage Shows, Parades, Characters and Musical Talent to provide timely guest interactions to effectively create a magical experience. Working with Walt Disney Imagineering and corporate points of contact in regards to daily changes in Entertainment offerings around the Resort.

Supervisor (Lead) Entertainment Division, Character-Imaging Department—2009 to 2011Provide leadership to the daily operation of multiple venues and meet and greet locations.

Partnering with daily scheduling and deployment to adjust for the operational needs of numerous roles and venues.

Monitor Cast Members while maintaining the show quality within the area by providing feedback and guidance to performer and cast.

Safety Team Supervisor (Lead)—2011 to 2012 Implement Resort and departmental safety initiatives

Developed a Health and Wellness initiative for the Character-Imaging Department. Established a health challenge program with fun workout classes and guest speaker on health and nutrition

for three month, six month, and yearlong programs working alongside Athletic trainers for supervision.Guest Talent Programs, Stage Manager- School Education and Performance Program—2008 to 2010

Work closely with the performance group’s directors and chaperones to provide an informative, safe, and efficient stay for all.

Facilitate greetings and orientation to groups on arrival. Supervising performances, conducting group appreciation ceremonies and co-coordinating departing

procedures, paperwork and documents for record.

ACHIEVEMENTS Stage /Event Manager:

Disneyland’s 57th Birthday Celebration & Nationwide Company Three Day Park/Hotel top sellers VIP recognition event. Efficiency/Reward and Recognition Project for Disneyland Character Locations

Created a new operational procedures to maximize efficiency and boost hourly counts for five advertised Character locations.Pilot program for efficiency initiative which included a four hour class with in-location practice session. Prior to tester, the location goals were being missed by 20%. Pilot tester resulted in an increase of hourly target goals by 15% throughout all locations.

Mentorship of Stage Production Positions Youth Education Series through the Youth Theater Conservatory and Repertory Teaching Program

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