IMPLEMENTATIONJason Armstrong, Director at ORD Capital explains how HappyFox helps his company...
2
JOHANNESBURG HappyFox helped us structure our support staff, and has also been easy to use. Monitoring our support system is also possible using HappyFox, thus helping us identify and minimise mistakes. Features such as Canned Actions, Smart Rules and Custom Branding give HappyFox an edge over other solutions out there. IMPLEMENTATION CASE STUDY ORD Capital is a Health Care management company, and assists with queries, claims and advices from members of Medical aid insurance companies. Jason Armstrong, Director at ORD Capital explains how HappyFox helps his company compete with larger organizations by helping his team stay on top of all customer requests. We were never able to keep track of clients claims, queries and membership changes. Our client interactions were also not good. Using basic programs for creating tasks, we were thinking about hiring more staff to compete with larger organizations on offering customer support. CHALLENGE USING HAPPYFOX SINCE SEPTEMBER 2012 HEALTH CARE ORD CAPITAL » ORD CAPITAL
Transcript of IMPLEMENTATIONJason Armstrong, Director at ORD Capital explains how HappyFox helps his company...
JOHANNESBURG
HappyFox helped us structure our support sta�, and has also been easy to use. Monitoring our support system is also possible using HappyFox, thus helping us identify and minimise
mistakes. Features such as Canned Actions, Smart Rules and Custom Branding give HappyFox an edge over other solutions out there.
IMPLEMENTATION
CASE STUDY
ORD Capital is a Health Care management company, and assists with queries, claims and advices from members of Medical aid insurance companies.
Jason Armstrong, Director at ORD Capital explains how HappyFox helps his company compete with larger organizations by helping his team stay on top of all customer requests.
We were never able to keep track of clients claims, queries and membership changes. Our client interactions were also not good. Using basic programs for creating tasks, we were thinking about hiring more staff to compete with larger organizations on offering customer support.
CHALLENGE
USING HAPPYFOXSINCE SEPTEMBER 2012
HEALTH CARE
ORD CAPITAL
»
ORD CAPITAL
HappyFox is the simplest of all the
ticketing systems around. I will never use
any other system ever!
RESULTS & BENEFITS
With HappyFox, our turnaround time has greatly improved and our production has doubled. Customer service from HappyFox is also a perfect 10/10!
OUR EXPERIENCE
HappyFox is a product of Tenmiles.www.happyfox.com
HappyFox has brought us closer to our clients, and client loyalty is more cemented now. With a complete support system in place, our customers feel its easier to do business with us now than ever before.
We can now offer better systems than larger
companies (my competition) can offer!
WHY HAPPYFOX• Simple to use
• Easy to adapt
• Neat design and professional looking
![[XLS] · Web viewnic ord egov.o nice systems adr rep 1 ord nice.o nicholas financial ord nick.o ... pdf solutions ord pdfs.o pdi ord pdii.o pdl biopharma ord pdli.o peabody energy](https://static.fdocuments.us/doc/165x107/5aa5a2747f8b9a7c1a8daa6b/xls-viewnic-ord-egovo-nice-systems-adr-rep-1-ord-niceo-nicholas-financial-ord.jpg)
