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Transcript of JANUARY 2013 bullittin - Institute of Travel & · PDF fileJANUARY 2013 bullittin AMADeUs UK...
ITT is delighted to announce that Amadeus UK, a leading technology partner for the travel industry, has announced an exclusive two year technology partnership with the Institute.
Diane Bouzebiba, Managing Director, Amadeus UK & Ireland commented, “Amadeus plays a unique role in ensuring all industry stakeholders are better connected. We do this by deploying smarter technology as we spearhead the industry’s move to more flexible and dynamic open systems technology. I see our partnership with ITT as a vital component in helping us to deliver on our commitment to enabling success in travel. Amadeus is also dedicated to providing superior service, and together with ITT we look forward to helping develop the travel leaders of tomorrow who can continue to drive our industry forward.”
Steven Freudmann, ITT Chairman, commented “ITT is dedicated to working on behalf of its industry Members by facilitating professional development through the sharing of industry
issues. Our goal is to raise and maintain professional standards in the travel industry”.
Freudmann added, “By working with Amadeus, we see an opportunity to help our Members gain a current and in-depth understanding of the changing role that travel technology increasingly plays in our daily lives. This is the first time we have agreed an exclusive partnership with a technology company. It is the meeting of two like-minded organisations, both intent on raising standards in the industry”.
Amadeus UK is a leading transaction processer for the global travel and tourism industry. They provide transaction processing power and technology solutions to both travel providers and travel agencies. Present in over 195 countries, Amadeus UK takes over 440 million bookings yearly and handles up to 20,000 plus transactions per second. This equates to 95% of the world’s scheduled airline seats.
JANUARY 2013
bullittinAMADeUs UK
and the InstItute of
travel and tourIsm
agree two year
exclusIve technology
partnershIp
new corporate partner
BUllITTIN spoNsoReD BY
Itt chaIrman, steven freudmann welcomes amadeus' dIane bouzebIba as new technology partner
Institute of travel & tourismPO Box 217, Ware, Hertfordshire, SG12 8WY Tel: 0844 499 5653 Fax: 0844 499 5654 e-mail: [email protected] web: www.itt.co.uk
Registered Address: Conduit House, Conduit Lane, Hoddesdon, Hertfordshire, EN11 8EP Company no. 1117511
Syntec, co-sponsors of the recent ITT President’s Dinner, will be exhibiting their ‘cloud’ contact centre management solutions at Travel Tech Europe on 5 & 6 February at Earls Court and look forward to meeting ITT Members there. See the enclosed leaflet for more details.
ITT is delighted that Charles Gurassa, Deputy Chairman of easyJet plC, will be the guest speaker for the first odyssey supper of 2013.
Charles’s travel career started in 1979 at Thomas Cook where his responsibilities spanned retail, foreign exchange, tour operating, inbound services and business travel operations. After ten years, Charles joined British Airways and helped turn around the performance of BA’s leisure businesses, where he was responsible for the start-up of BA’s low cost airline GO and the Concorde Fleet. Ten years later, Charles became CEO of Thomson and oversaw the re-brand to TUI.
Charles has experience of working in a broad spectrum of business sectors and companies, including: Tragus, MACH, Group NBT & Genesis House Group, Virgin Mobile PLC, LOVEFiLM, Phones4U, Alamo/National Rent a Car, Whitbread PLC, Merlin Entertainments and Alpitour Spa.
Tickets are on sale now. To book visit www.itt.co.uk.
Itt odyssey supper7 february 2013
Welcome drinks sponsored By
for use on a red background for use on a white background
don’t miss these upcoming events...FoRThCoMING eveNTs
ITT NeWs
Corporate Partners
eveNTs ITT
ChAIRMAN’s COMMENT2012 was a challenging year for most of us in the travel industry. let’s hope that the New Year is somewhat less challenging and
that the UK economy improves significantly.
Happily, ITT events continue to sell out with over 220 Members having already registered for this summer’s Conference in Abu Dhabi. New events will be introduced this year, the first of which will be the Social Media Masterclass, sponsored by P&O Ferries, which will take place at TTG's headquarters on Friday 8 February.
We are also increasing the number of Network ITT events. From February Network ITT will take place monthly at the magnificent Trafalgar Hotel on Trafalgar Square. Attendance is, of course, free of charge. Please see the website for times and dates.
Finally, I am absolutely delighted to welcome Amadeus as our latest Corporate Partner. I look forward to a long and very productive relationship with one of the world’s leading technology providers.
A very happy and prosperous New Year to all our Members.
Dr Steven Freudmann F.Inst.TT Chairman
Due to popular demand, the 2013 Golf Masters is returning to Bicester hotel Golf & spa, giving last year’s players the opportunity to find the balls they lost in one of the eleven lakes!
The course was built in 1973 and designed by R Stagg. It sits inside the beautiful Oxfordshire Countryside and is a testing 71 par, 18-hole course. For those who fancy making a weekend of it, the hotel is just a short shuttle ride from Bicester Outlet Village. Accommodation at the four star Bicester Hotel can be booked for the weekend or the evening before from as little as £90 a night.
Visit www.itt.co.uk or call ITT Events on 0844 499 5654 to book.
Itt golf masters – Itt’s tee time! monday 4 march 2013
sponsored By
network Itt 6 february 2013 free to attend
the trafalgar hotel, sw1a 2ts see page 6 for all 2013 network Itt dates
Itt odyssey supper 7 february 2013
house of commons guest speaker: charles gurassa,
deputy chaIrman, easyJet plc
Itt socIal medIa masterclass
8 february 2013 ttg, blackfrIars
golf masters 4 march 2013
bIcester vIllage hotel golf & spa
Itt odyssey supper 27 march 2013
house of commons guest speaker: stephen bath,
dIrector, bath travel
Itt odyssey supper8 may 2013
house of commons
Itt conference3–5 June 2013
faIrmont bab al bahr, abu dhabI
Itt chaIrman’s summer cocktaIls
18 July 2013 house of commons
Itt presIdent's dInner26 september 2013 the dorchester
Itt odyssey supper16 october 2013
house of commons
retIred members chrIstmas lunch
5 december 2013 flemIngs, mayfaIr
eveNTs ITT ITT CoNFeReNCe 2013
As is now tradition for ITT’s Christmas Cocktails, the snow fell and Members were merry! The function provided the perfect end to ITT’s 2012 calendar of events, crowned by a surprise visit and impromptu speech from The speaker of the house of Commons, the Rt hon John Bercow. ITT would like to thank p&o Ferries for sponsoring the event for the fourth year running. The event raised over £1,500 for ITT’s adopted charity, Just a Drop.
Itt christmas cocktailssponsored by
Itt’s abu dhabi ITT Members can expect luxury from start to finish at the 2013 Conference. Delegates will be transported in style with Etihad Airways, the fasting growing airline and ITT’s exclusive travel partner. As ITT’s partner, Etihad Airways is offering delegates exclusive fares in both Coral Economy and Pearl Business Class with fares starting from £350 and £1550 respectively. Get in quickly, as this offer is only valid for a limited period of time.
A fantastic line up of speakers is already coming together, including: Professor Graeme Leach, Chief Economist at the IOD; Richard Hytner, Deputy Chairman, Saatchi & Saatchi; Kathryn Davies, Marketing Director, Proctor & Gamble; Peter Baumgartner, CCO, Etihad Airways; Andy Washington, Managing Director, Expedia; Bill Munro, Chairman, Barrhead Travel, and world expert on the U.A.E, BBC's Frank Gardner. Keep a look out for updates via e-flyers and on the website.
Abu Dhabi is the up-and-coming destination for 2013, offering much more than perfect sandy beaches and year-round sun, so why not tag on a few days either side of the Conference to experience what Abu Dhabi has to offer? Visit the sheikh Zayed Mosque, tour the Marina Circuit home to the F1 Etihad Airways Abu Dhabi Grand Prix, or ride the world’s fastest roller coaster at Ferrari World. Our hosts are putting together a full programme of excursions – for more information, visit www.itt.co.uk/conference2013/excursions.
hosts
sponsored by
danny waIne & helen doyle, perfect weddIngs abroad
JulIa lo-bue saId, advantage travel; deborah potts, summIt advIsory
steven freudmann, Itt; sally & John bercow, house of commons; Ian aIlles, thomas cook
Ian scott, dubaI tourIsm; mandy atherton, lImelIght pr; paul kIngswood, kIngswood travel
sue dIxon, worldwIde cars; lynn kIrby, enable holIdays
sImon Johnson, p&o ferrIes
stuart parIsh, travel weekly; basIa kolosInska, c&m recruItment; tom cassIdy, lIverpool fc
the speaker's house
new corporate members
Anglia Ruskin University
Cambridge Airport
Chauntry
Davies Tanner PR
Exposure4
Harvey John
Industry Carbon
Industry RE Limited
Liverpool Football Club
Regent's College
Runshaw College
Souk Response
Staffordshire University
The Travel Foundation
The Travel Trade Consultancy
Travel Counsellors
Travel Trade Recruitment
University College Birmingham
University of Derbyshire
University of Hertfordshire
Verifone Taxi & Media SolutionsThe ITT Members Lounge once again provided a hub for networking! Many Members expressed their gratitude for the use of the Lounge, as it provided a valuable meeting point for them and their guests. ITT would like to thank the sponsors of the Lounge: Conrad Advertising, Travel Uni and Training For Travel, without whom the facility would not have been possible.
Itt @ wtm
ITT eveNTs MeMBeR NeWs ITT
Former UK Transport Secretary, Lord Andrew Adonis, spoke to visitors at WTM about the decision on the third runway at Heathrow. Lord Adonis shed doubt on whether a decision would be made, even after the publication of the Davies Commission Report.
Lord Adonis, who was transport secretary under the previous Government, said “It
would not surprise me if, in 10 years’ time, we were still debating airport capacity in the South East of England!". He also said the delay in making a decision on airport capacity expansion – either a third runway at Heathrow, a new four-runway hub, or another option – was costing the UK “a significant amount”.
face to face with lord andrew adonis
retired members christmas lunchITT’s retired Members met in the luxurious surroundings of Flemings hotel, Mayfair, where they were treated to a Christmas lunch with all the trimmings.
ITT Chairman, Steven Freudmann, gave an informal address updating guests on the current activities of the Institute. The event was such a success that a date for the 2013 lunch has already been confirmed – retired Members are urged to put Thursday 5 December 2013 in their diaries now! For more information, contact Sally Clayton on 0844 4995 652 or email [email protected].
new fellows (f.Inst.tt)
Brian Cooke –
Andrew Wright Accessible Travel & Leisure
John Sullivan Advantage Travel Centres
Akin Koc Anatolian Sky
Anang Sutono Bandung University
Bianca Dexter-Burnell Barclays Bank
Vivien Townsend Cannon Travel
Iain Baillie Carnival Cruise Lines UK (SeaVacations UK)
Adolfo Perez Carnival Cruise Lines UK (SeaVacations UK)
Jonathan Quick Cities Direct
Carol Hawkins Clermont Travel
Austyn Hallworth Cornish Home Holidays
Kieran Tobin Destinations of the World
Maria Iordache Europe Connect
Rochelle Read Expedia.com
Mark McKenna Expedia.com
Neil Garlick Expotel Hotel Reservations
Danny Spears Guardian News & Media
Richard Chambers Guardian News & Media
Alex Padfield Hextalls
Jeanne Ward Highlands College
Lindsay Garvey-Jones Holiday Extras
Robin Deller Imagine Cruising
Richard Walker Imagine Cruising
Natlie Legg Imagine Cruising
Stephen Daltrey It's All About People
Steven Roberts Jetline Travel
Sue Foxall Kinver Travel Centre
Mathilda Catherine Malaysia Tourism Stanisclas Promotion Board
Tim Locke Mark Warner
Linda Lancaster Media Mechanics
Noel Suganthan Monex International
Steve Endacott OHG Accommodation
Tony Hughes Omega World Travel
Francis T O'Reilly Oracle Travel Consultancy Group
Andree Edwards-Bowles Oyster Marketing
Xavier Schouller Peak Retreats
Nathalie Soma Peak Retreats
Peter Voak Qatar Airways
Paul Carter RCI Europe
Jeremy Dickinson Reader Offers
Mitul Shingadia Silverpop Ltd
Jens Penny Stella Travel Services UK
Fiona Malan Sun International Leisure Services
Martin Roberts Target Worldwide
Ruth Hilton TCSB
Peter Bush The Chase Hotel
Nick Wrightman The Discerning Traveller
Edward Bracken The Gore Hotel
Rajan Sawhney The Holiday Team
Jeremy Griffin The Newmarket Group
Martin Andrew The Travel Network Group
Jill Weston Thomas Cook
Prince Efere Trans-Atlantic College
Gordon McCreadie Travel 2
Dominic Burke Travel Centres
Graham Grigg Travel Counsellors
Manda Churchill Travel Indochina
Maxine Bracewell travelmax.co.uk
Amal Meleigy Travelrecipes
Kumar Edara Truly Travel
Helen Peters Value Retail Management (Bicester Village)
Adam Voak Victoria University
John Taker Virgin Holidays
Matt Cheevers Voyage Prive UK
George Glen World Direct Travel
new affIlIates
Gillian Moroney Arsenal Football Club
Andrew Willoughby Kinnell Corporate Insurance Brokers
Ben Elliott-Yates NextCare
Kevin Floyd R&B Group
Rachel O'Connor Siren Communications
Claire Winsor Siren Communications
Cloe Buchanan The Red Consultancy
Suzanne Rouxel Trafalgar Travel
Carl Davies Villaselect
students
Zahid Chaudhry Central College London
Morgan Hartley Goodlife Florida Villas
Victor Izu Middlesex University
Stilyana Stoyanova University of Hertfordshire
Amanda McLaurin University of Ulster
network IttNetwork ITT events are informal, friendly evenings enabling you to get together with travel colleagues for a drink after work. They’re a great way of increasing your list of contacts and entry is free. ITT reserves an area in the Rockwell Bar in the Trafalgar hotel – so just come along and join in!
Bring along industry colleagues even if they’re not an ITT Member. All we ask is that non-members leave a business card so we know how to get in touch.
You’re very welcome so come and join us!
2013 dates: 6 Feb, 6 Mar, 3 Apr, 1 May, 12 Jun, 3 Jul, 7 Aug, 4 Sep, 2 Oct, 4 Dec.
From 17:30
Address: The Trafalgar Hotel London, 2 Spring Gardens, Trafalgar Square, London, SW1A 2TS
Get a clearer view from the Vantage PointVantage Underwriting Agency provides innovative solutions to the travel industry. Our experienced team can produce bespoke insurance policies for tour operators and travel agents.
We’re winning business FAST because we listen.
Or email us: [email protected]
Call us today: 0207 655 8010
Tour Operators and Travel Agents
ITT MeMBeR NeWs
new members (m.Inst.tt)
Lucy Povey Jayne Peirce Recruitment Solutions
Paula Martin PM Publishing Solutions
Brian Savage The Caravan Club
Simnon Applebaum Affinion International Travel
Paul Walker Air Partner Plc
Pedro Dos Santos Albatravel Uk
Jade Williams Baxter Hoare
Gemma Pyatt Blue Bay Travel
Wendy Barnes Burton British Travel Awards
Kate Irwin Cheapflights Media
Michelle Taft Click Travel
Stacey Smith Complete Cruise Solution
Jacqueline Tanti Dougall Corinthia Hotels
Gary Anslow Cosmos
Hedda Lyons Crusader Travel
Bruce Lyons Crusader Travel
Rohan Mark Diamonte Travel Jayawardene
Iain Fenton Dunleavy White
Rob Grover Expedia TAAP
Rachael Wilson Expedia.com
Paul Paddock Holiday Extras
John-Christian IAVRA Moquette
Linda Kovacs Iglu.com
Mark Farlow KPMG
Martin Johnson Latin Routes
Manty Atherton Limelight Public Relations
Sarah Allard Lost Earth Adventures
Sarah Lloyd-Morrison Magenta Public Relations
Abdul Rauf Abu Hassan Malaysia Tourism Promotion Board
Daniel Wigley Manchester Airport Group
Jill Tracey Norwegian Cruise Line
Alison Partridge Proof Positive Solutions
Marcia Jackson Protocol
Gareth Thomas Reserve Apartments
Benjamin Turner Richmond World Holidays
Danielle Hodges Ski Amis
Dianne Jolly Stewart Travel
Zoe Ovens Sun International Leisure Services
Grant McDonald Sun International Leisure Services
Graham Balmforth Superbreak
Paul Lau Teletext Holidays
Jennifer Alspach Tesco Clubcard Rewards
Michael Gilmore The Connoisseurs Cruise Club
Josh Gregory The Monarch Travel Group
Brendan Breen The Travel Department
Kyle Gomersall Thomas Cook
Karen Cianfini-Layzell Tour-Box
Jodie Edwards Travel By Appointment
Louise Cutting Travel Counsellors
Denise Hodgson Travel The World2
Claire Riches Travel Waves Marketing
Lee Haslet Virgin Holidays
Laura Dewar VisitEngland
Thomas Armitt West Africa Discovery
Introductory
Suraju Adebayo Adebowale –
home learnIng college
93 HLC students have joined since publication of the August 2012 bullITTin