Jane Thompson Business Development Manager Address: 2 Banthorpe Grove, Kesgrave, IP5 2BUTelephone: 07766 131 316Email: janeydawson2002@yahoo.co.ukLinkedIn:

Professional Profile A highly experienced Business Development Manager, with a reputation for customer service excellence and a solid record of achievement. Combines expertise in sales and business development with the ability to build positive professional relationships with colleagues and customers alike. Enjoys contributing to team efforts and is equally confident in a leadership role. Thrives under pressure, making sound decisions and responding positively to change and challenge. Keen to master new skills and secure a business development role in a new sector.

Professional ExperienceBusiness Development Manager 2014 - 2016Lombard Shipping • Proactively developing the new and existing customer base through effective relationship management • Conducting monthly service level reviews to ensure customer satisfaction and continual improvement • Compiling weekly review reports for senior management Key achievements• Providing advice and support to successfully increase conversions of quotations to sales and bookings • Increasing the customer base for all transport modes for both imports and exports• Introducing new sales quotation templates• Scheduling up to 10 sales calls per week• Implementing standard operating procedures to improve support to new and existing customers and

achieve smooth transition of service

Business Development Manager 2008 - 2015DB Schenker Ltd• Actively selling and promoting transportation by air, sea, land and rail • Demonstrating a customer-focused approach to drive sales • Acquiring extensive experience in strategy development, sales and operations Key achievements• Exceeding targets for 4 consecutive years• Achieving personal billings in excess of £200,000

Business Development Manager 2007 - 2008Walker Freight Services• Conducting research into potential customers, making cold calls, organising quotations and following up

leads with personal visits• Developing all modes of business, including air, sea and land, for the Far East and USA and

implementing new services• Entertaining customers visiting from overseas, including collecting them from the airportKey achievements• Successfully expanding live accounts across a large area covering Sussex, Kent, Surrey and Hampshire • Delivering total revenue of £7,000 per month across all areas of air and sea services • Obtaining £5,000 per month in new business sales

Sales Executive 2006 - 2007Agility Logistics • Making personal visits to both new and existing customers, including extensive overseas travel • Ensuring correct Standard Operating Procedures are in place from the first customer shipment • Compiling accurate quotations and customs documentation • Arranging credit accounts Key achievements

• Playing a key role in the team responsible for designing and implementing a new customer service complaints system

Early Career SummaryAtlantic Pacific Global: Import Sales Executive 2002 – 2005Maersk Sealand: Import Trade Manager 2001 – 2002 Maersk Sealand: Import Sales Executive 1998 – 2001Maersk Sealand: Sales Coordinator 1997 – 1998Combined Insurance: Sales Executive 1995 – 1997Ned Lloyd Shipping: Business Support Executive 1990 – 1995P&O: Import Coordinator 1985 – 1990

Qualifications6 GCSEs: Including English and Mathematics 1982

Professional DevelopmentCourses include: Sales Training 2015

Win-Win and Fundamental Finance for Non-Financial Managers 2010Complete Negotiation Skills 2009New to Team Leadership 2008PowerPoint 2005Complete Presentation Skills 2004Essential Management Skills 2003Introduction to NLP and Appraisal Training 2002

Personal DetailsIT proficiency: Confident using Microsoft Office applications (Word, Excel and PowerPoint)Languages: French Availability: Immediate Interests: Cycling, swimming, playing golf, interior design and cooking

References available on request