itSMF-A Debate: ITIL vs Dev-Ops
17
Traditional Service Management vs. Dev-Ops The Great Debate II TRADITIONAL SERVICE MANAGEMENT Simon Dorst, Kinetic IT & Daniel Maddock, BankWest
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Ignite to support the cause of traditional service management, represented by ITIL.
Transcript of itSMF-A Debate: ITIL vs Dev-Ops
Traditional Service Managementvs.
Dev-Ops
The Great Debate II
TRADITIONAL SERVICE MANAGEMENTSimon Dorst, Kinetic IT& Daniel Maddock, BankWest
12 November 2013itSMF-A WA Branch
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ITIL
Ancient empireRitualsRuling orderPowerfulDemocraticBrings balance to the force
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itSMF-A WA Branch4
AGILE
New boys aroundTrying to usurp powerUsing dark artsFast & Furious
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Agile design
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Agile planning
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Boyd's Law of Iteration: speed of
iteration beats quality of
iteration
Gartner hype curve
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ITIL
AGILE
ITIL bureaucracy
ProceduresFlowsRACI matrices (CAB) meetings…
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We don’t need an accurate
document, we need a shared
understanding
Jeff Patton
Behind the theory
WhatHowWHY
size \ risk \ complexity
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To ensure that standardised methods and procedures are used for efficient
and prompt handling of all Changes, in order to minimise the impact of
Change-related Incidents
To ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes,
in order to minimise the impact of Change-related Incidents
To ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of
Change-related Incidents
Change Management Objective
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Failing Fast
Emergency change
Standard change
Minor change
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Risk Reward balance
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Deliberate mistakes
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A person who never made a mistake never tried anything new.Albert Einstein
The only man who never makes a mistake is the man who never does anything.Theodore Roosevelt
The greatest mistake you can make in life is continually fearing that you'll make one.Elbert Hubbard
It is the highest form of self-respect to admit our errors and mistakes and make amends for them. Dale Turner
I have not failed. I’ve just found 10.000 ways that won’t work.Thomas Edison
Mistaeks happen!
Freedom is not worth having if it does not include the freedom to make mistakes.Mahatma Gandhi
To err is human, to forgive, divine.Alexander Pope
We should regret our mistakes and learn from them, but never carry them forward into the future with us.L.M. Montgomery
We learn from failure, not from success!Bram Stoker, Dracula
Good judgment comes from experience, and experience comes from bad judgment.Rita Mae Brown
Best Practice lifecycle
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Strategy Design Transition Operation Improvement
ITIL vs. AGILE
ITIL encompasses AGILE including
Failing Fast options Developers
responsibilities in Operations
But … it also does Risk\Reward decisions Strategy Operations CSI
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Conclusion
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Traditional Service Managementvs.
Dev-Ops
The Great Debate II
TRADITIONAL SERVICE MANAGEMENT
