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LAGUNA STATE POLYTECHNIC UNIVERSITYVISION, MISSION, COLLEGE GOALS AND OBJECTIVES OF THE

INFORMATION TECHNOLOGY PROGRAM

VISION

The University shall be known as a premier university in CALABARZON offering academic programs and related services designed to respond to the requirements/needs of the Philippines and the global economy particularly Asian countries.

MISSION AND MAIN THRUSTS

The University shall primarily provide advance education, professional, technological and vocational instruction in agriculture, fishery, forestry, science, engineering, industrial technologies, teacher education, medicine, law, arts and sciences, information technology and other related fields. It shall also undertake research and extension services, and provide a progressive leadership in its area of specialization.

COLLEGE OF ARTS AND SCIENCES GOALS

In pursuit of the University Vision/Mission, the College of Arts and Sciences is committed to develop students with well-rounded personality flexible enough to adjust in the changing needs of time for global competitiveness which are related to research, extension and production; equip them with knowledge and skills in Computer Education and other related fields in arts and sciences.

THE OBJECTIVES OF THE IT PROGRAM

General

The Associate in Information Technology leading to Bachelor of Science in Information Technology program of the Laguna State Polytechnic University aims to develop the student's intellectual, emotional and skills competencies provided with the advanced and detailed knowledge of the design, implementation, and management issues involved in the application of IT as well as to prepare him to become more responsive regarding to the local, national and global demands affecting the IT industry. The theories acquired through various academic exercises coupled with on-the-job training activities are expected to increase the number of globally competitive experts in the field of IT environment.

Specific

The specific objectives of the program are aligned to the four-fold functions of the University – Instruction, Research & Development, Extension and Production:

A. Instruction

1. To provide theoretical and technical skills through instruction, seminars and workshops;

2. To expose students to globally competitive graduates with desirable work values and attitudes;

3. To develop locally and globally competitive graduates with desirable work values and attitudes;

4. To initiate creative and innovative professional enhancement among instructors and students through skills training, on-the-job training and training and industry.

B. Research and Development

1. Strengthen competencies of both instructors and students in the field of research that will serve as a basis for technological problem-solving;

2. Conduct information technology survey, interviews and feasibility studies to meet the demands of the changing world through information technologies and processes;

3. Produce IT researchers and researches to serve as a self-generating critical mass of human resources for research and development in information technology area.

C. Extension

1. Forge critical linkages with local and foreign partners to support the activities of the department;

2. Conduct outreach programs such as basic and advance computer literacy programs, and the like;

3. Create training plans and information technology packages to supply the need of the community;

4. Provide assistance for project development.

D. Production

1. Produce information systems and technologies that can be used as an income generating project of the college;

2. Construct improvised and innovative teaching materials, tools and equipment.

Republic of the PhilippinesLAGUNA STATE POLYTECHNIC UNIVERSITY

Siniloan Host CampusSiniloan Laguna

A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT SALES DEPARTMENT OF DIGITAL TELECOMMUNICATIONS PHILIPPINES

INCORPORATION- STA. ROSA, LAGUNA

A Report Submitted to the Faculty of theCOLLEGE OF ARTS AND SCIENCES

LAGUNA STATE POLYTECHNIC UNIVERSITYSiniloan (Host) Campus

Siniloan, Laguna

In Partial Fulfillment of the Requirements for the Diploma inASSOCIATE IN INFORMATION TECHNOLOGY

MA. AIMEE E. CANCERAN

2011

APPROVAL SHEET

This narrative report attached hereto entitled “A NARRATIVE REPORT ON ON-

THE-JOB TRAINING UNDERTAKEN AT SALES DEPARTMENT OF DIGITAL

TELECOMMUNICATIONS PHILIPPINES INCORPORATION- STA. ROSA,

LAGUNA” prepared and submitted by MA. AIMEE E. CANCERAN in partial

fulfillment of the requirements for graduation for the diploma in ASSOCIATE IN

INFORMATION TECHNOLOGY, is hereby endorse for approval.

FOR-IAN V. SANDOVALI.T. Practicum Coordinator/

____________________Date

Accepted and approved in partial fulfillment of the requirements for the

degree in ASSOCIATE IN INFORMATION TECHNOLOGY (AIT).

Dean, College of Arts and Sciences

____________________Date

ACKNOWLEDGEMENT

The trainee wishes to express her deepest gratitude and profound thanks

for those who extended their enormous and immeasurable support for the

completion of this report, for which without them this report will never be a

success in reality.

To Mr. For- Ian Sandoval, IT coordinator/OSAS, for helping her to

enhance her knowledge and skills for the fulfillment of this training and for giving

valuable suggestions in the completion of this narrative report.

To Ms. Lindsay Soliveres, the Human Resource Generalist of the

company, for accepting her to conduct her training in the company

To Mr .Giovanni Manzano, the Sales Supervisor, for conducting

orientation to the trainees before the OJT started for tem to equipped with proper

knowledge of the product they are about to sell.

To Mr. Joselito Bernardo. the Sales Coordinator, for the guidance,

supports and knowledge on how to be a professional sales agent.

To her beloved sisters and brother, ate Arleen, ate Aileen, and kuya

Nonod, who supported her financially throughout the training and offered their

undying love.

To her friends, bhebhe qoh and chakas, for the unforgettable experiences

that they’ve shared together. Thanks for the “kulitan” and “ asaran” that made her

college life full of memories.

To her “barkada”, DON LOG ROMANTICO’Z, who always make her

happy in times of sadness and held my hands when she’s in down.

And most of all, to the ALMIGHTY GOD, who gave her the wisdomin all

endeavors particularly in the whole duration of training.

THE TRAINEE

DEDICATION

This piece of work is humbly dedicated

to her NANAY and TATAY

for all the memories of their undying love and supports,

that though they are already in heaven

their presence and care will remain in her heart.

BIBLIOGRAPHICAL SKETCH

The author, Ms. Ma. Aimee E. Canceran was born at Brgy. Pag- asa

Mabitac, Laguna, on September 03, 1992. She is the youngest daughter of Mr.

Leodigario Canceran and Mrs. Soledad Canceran.

At age of 12, her father died caused by heart disease. It made her life sad,

but then she sinks to her mind that its not the end. She graduated with honor at

Mabitac Elementary School in year 2005. With the guidance of her mother, she

finished her secondary study at Mabitac National High School with different

awards and as a Salutatorian in year 2009.

And as life goes on, struggles and hindrances never stop to make her life

miserable, her mother have diagnosed with liver cancer. And the saddest part

was it’s already in the last stage. Her mother died without witnessing her

graduation march. It felt like it was the end of everything. But a thought comes to

her mind that if she will let those hindrances ruined her life, would her mother be

happy? That thought inspired her to continue her fight towards her goal.

Since she was a scholar, she’s planning to continue her study and pursue

for the degree certificate.

EXECUTIVE SUMMARY

The trainee conducted her on the job training at DIGITEL at Sta. Rosa, Laguna. It

started on November 08, 2010 and ends on January 05, 2011.

Mr. For- Ian Sandoval , tha OSAS and IT coordinator was the one who referred

the trainee to have her OJT at Digitel after having the interview that was needed

for the ranking.

The first week at Digitel ‘s office was a week of nervous and adjustments. The

sales supervisor conducted an orientation about the history of the company, the

products that they are about to sell and the qualities of a productive sales agent.

He was the one who endorsed the trainees on their respective sales

coordinator/head.

At first she was assigned at the sales manager’s office. Ms. Jorein taught her on

how to send e-mail on those positive prospects that may avail their products. But

on the following day, Ms. Nina Tan, the Sales Manager endorsed her to Mr .

Joselito Bernardo a sales coordinator so that she can practice her ability on

selling different company’s products. This sales coordinator was considered as

one of the best coordinator of the company. He serves the digitel for about 13

years.

During her stay in the company, she learned the proper attitudes and ethics that

she must performed inside, and it challenged her.

TABLE OF CONTENTS

Page No.

Vision, Mission, College Goals and iObjectives of the Information Technology Program

Title Page ii

Approval Sheet iii

Dedication iv

Bibliographical Sketch v

Executive Summary vi

Table of Contents vii

CHAPTER

1 INTRODUCTION 1

Historical Background of the CompanyVision/Mission/Objectives of the CompanyOrganizational Chart of the CompanyDepartment/Division/SectionPersonnel In-Charge and DesignationInclusive Dates of Training

2 IN-PLANT TRAINING PROGRAM

TimetableAreas of TrainingFunction and Duties of EmployeesList of References in the Company Library

3 DAILY ROUTINARY ACTIVITIES

Daily Routines

4 SELF-ASSESSMENT

Achievementsa. Skills and Current Technology Learned/Enforcedb. Equipment, Machinery, Testing Apparatus, etc.

Handledc. Strong Points Versus Weak Pointsd. Best Experience on the Jobe. Evidence of Background Preparation

Faultsa. Causesb. Suggested Solutions

Personal Relations: Integration with the CompanyPersonnel

Attendance and PunctualityInterest and Commitment

5 RECOMMENDATIONS

Potential of Company as a Training Grounda. Availability and Appropriateness of Facilities, Tools,

Machinery and Equipmentb. Company Personnel Cooperation

Assessment to the Duration of TrainingProposed Revisions for the Improvement of the

Training ProgramAdvised to Future Student-Trainee

APPENDICES

Appendix A. Curriculum VitaeAppendix B. OJT Pre-Interview RankingAppendix B. Endorsement LetterAppendix C. Parent’s Waiver and ConsentAppendix D. Certification of CompletionAppendix E. Evaluation Sheet for OJTAppendix F. Daily Time RecordAppendix G. Company Location MapAppendix H. OJT PhotosAppendix I. Compiled Documentation and

Presentation on DVD

Chapter 1

INTRODUCTION

On the job training (OJT) is job training that occurs in the work place. The

new employee learns the job while doing the job and while earning his or her pay

check. On the job training is also called hands on training. On the job training has

many advantages, but it can also have a few disadvantages if the OJT is not

properly planned and executed.

The goal of the OJT program is to place participants in occupations that

will enhance their prospects for long-term employment and will ultimately permit

them to become self-sufficient. OJT involves the acquisition of specific skills and

employment competencies, through exposure in an actual work setting, to the

processes, work tasks, tools and methods of a specific job or group of jobs.

It is the responsibility of supervisors and managers to utilize available

resources to train, qualify, and develop their employees. On-the-job training

(OJT) is one of the best training methods because it is planned, organized, and

conducted at the employee's worksite. OJT will generally be the primary method

used for broadening employee skills and increasing productivity. It is particularly

appropriate for developing proficiency skills unique to an employee's job -

especially jobs that are relatively easy to learn and require locally-owned

equipment and facilities.

One major drawback of on the job training can be finding the right time for

it. The person responsible for giving and evaluating the training has to be sure

that his or her other job responsibilities are being met. Another disadvantage of

OJT is that it can be difficult to find the right person to conduct it. The person

doing the training must have the knowledge and skills with the same equipment

that the learner will be working with. Care must also be given not to pass on

sloppy work habits or unintentionally teach irrelevant or inefficient work methods

to the new worker/learner.

If these disadvantages are eliminated, however, on the job training can be

beneficial for both the company and the new employee. OJT can be cost-

effective for the business since a separate training program isn't required and the

training is part of the actual work shifts. No extra equipment is needed as the

new worker learns on the equipment needed for the job anyway. On the job

training often works out really well for the new employee since traditional training

periods tend to have a training allowance that may be lower than the regular pay

scale for the job

The Laguna State Polytechnic University supports the on-the-job training

programs of the College of Arts and Sciences to uplift the morale, productivity

and professionalism of the aspiring employees under the Information Technology

Program of this university.

Historical Background of the Company

Type the information here.

Vision/Mission/Objectives of the Company


Organizational Chart of the Company


Department/Division/Section

The trainee was assigned at the Sales Department as a Sales Agent

under the team and supervision of Sir Jess. Their way of introducing products are

divide into two ways: the first one was by means of telephone . the agent makes

a call-out with the help of directory and try to have atleast 10 positives clients.

The second way was a field work wherein the agent make a house to house

endorsing of products.

Sales Department was the one whose responsible in providing good numbers of

sales that serves as the income of the company.

Personnel In-Charge and Designation

Mr. Joselito Bernardo is a graduate of Bachelor of Science in Business

Administration major in Accounting at Far Eastern University. He finished his

college study at age of 18 and went to Driving School Academy in America to

enhance his driving skills. After of staying in America he went back to Philippines

to look for a job. And his search ends at Digitel at Sta. Rosa, Laguna. He

considered as one of the best Sales coordinator of the company. He serves the

company for about 13 years.

He is very professional in terms of being a sales coordinator. He makes sure that

everything was in order. At first glance you will conclude that he is a terror one,

who doesn’t know how to smile and make a simple joke. But as days passed by,

the trainee found out that Mr. Jess was a person that full of humor. He called

himself as “hyper” as if he don’t have any problem. He do motivated his agents

by means of saying something that will build their self confidence. He shared

everything he knows about dealing with the costumer. In other hands, Mr. Jess

was one of a kind.

Inclusive Dates of Training

Started on November 08, 2010 and successfully finished the 240 hours

she needs to accomplished her OJT program on January 5, 2011.

Chapter 2

IN-PLANT TRAINING PROGRAM

In plant training is a compulsorily part in the academic duration of College

of Arts and Sciences Information Technology Degree and Diploma programs

under various agreed universities and educational institutions. Which is not be

completed for just like a certification course. This training period plays the unique

role in every Students life .Training in the sense it provides the various ideas and

also leads the students to think out of the boundary limit in order to encourage

their creativity and innovating skills. The Destination of this in-plant training

program is to give the full fledged energy to the students to face this world with

basic knowledge about the companies and process involved over their in various

modules, so that he/she will be make themselves in which process they are

going to show their interest.

After the successful completion of studies, students have to face this

competitive world with this knowledge to face many problems and to find the right

solutions which is to be solved in the minimum duration of time. Some problems

to be solved by our knowledge but some problems are to be solved only by our

experience. Experience gained by us by knowing the errors possibilities and also

know to troubleshoot the error possibilities and also to think & design the

elimination techniques logically & technically.

This in-plant training program of the university IT Program focuses on

knowledge and skills development prior to the application of the IT theories and

concepts. University linkages Industry experts from relevant fields would provide

insight and training to the students.

TIMETABLES

A timetable or schedule is an organized list, usually set out in tabular form,

providing information about a series of arranged events: in particular, the time at

which it is planned these events will take place.

Table 1. The Weekly Agenda of the Student Trainee.DAY TIME JOB DESCRIPTION

Monday

8:00AM-6:00PM making call-outs

photocopying some application

forms, evaluation forms and

other documents

Tuesday

8:00AM-6:00PM house to house endorsing of

products in Binan, San Pedro

and Sta. Rosa.

Submitting of remittance

Wednesday

8:00AM-6:00PM



other documents

making call-outs

Thursday

8:00AM-6:00PM making call-outs



other documents

Friday

8:00AM-6:00PM house to house endorsing of

products in Binan, San Pedro

and Sta. Rosa.

Submitting of remittance

Areas of Training

The trainee was assigned in the Sales Department wherein she needs to

sell the products of Digitel. Most of the time she was in the office for call- outs.

But there’s a time that she was on the field doing a house to house to endorsing

of products.

Function and Duties of Employees


List of References in the Company Library

The table below shows the available manual or handbook as references of

individual employee pertaining to the policies and guidelines set forth by the

organization.

Table 2. Company Library References.Company References Description

Chapter 3

DAILY ROUTINARY ACTIVITY

In this chapter, the student trainee presents the day-to-day standardize

actions or procedures that are followed regularly and often repetitiously.

NOVEMBER 2009

DATE JOB DESCRIPTIONNovember 16, 2010

November 17, 2010

DECEMBER 2009

DATE JOB DESCRIPTIONDecember 01, 2010

December 02, 2010

Copy paste the table.

Chapter 4

SELF-ASSESSMENT

In this chapter, the student trainee comprehensively self-assessed the

additional knowledge and skills achieved during the training program.

Achievements

a. Skills and Current Technology Learned/Enforced

During the training, the trainee learned a lot of things. It enhanced her

ability of pleasing other especially the costumer. She have learned that

taking seriously of your work will make you a productive staff of the

company. And most of all, working harmoniously with your co-workers

are really needed.

She learned on how to operate some machine/ gadgets that can be

found inside the office.

b. Equipment, Machinery, Testing Apparatus, etc.Handled

The trainee handled different equipments such as:

COMPUTER

This is the device wherein the programmable way of sorting records

and checking of costumer’s account can be found.

XEROX MACHINE

This is the machine that the staff used to reproduce the documents

they need.

TELEPHONE

Device that used to make a call- outs and communicate with the

costumer.

WIRELESS LANDLINE

Device that used to make a call- outs and communicate with the

costumer.

c. Strong Points Versus Weak Points

Each person possessed strength and weaknesses. The trainee

accomplished different tasks and learned office procedure with the

help of her strong points. She’s willing to learn new things, accept

comments from other and has the ability to adopt herself in new

environment.

But behind those strong points are some weaknesses. There comes a

point that she missed terribly her family and it makes her sick. And

she’s a kind of person that loves sleeping that’s why when she has

nothing to do inside the office she feels sleepy. =) and the worst was

she’s afraid of committing errors that may lead to her supervisor’s

disappointments.

d. Best Experience on the JobThe trainee spent 240 hours at Digitel. And with those hours, she

encountered new experiences- experiences that made her OJT

unforgettable. She still remember the laughter they made inside the

company’s car when they are in field, the days when they are about to

give fliers , and those times when she’s having a good time laughing

with some office staff.

e. Evidence of Background Preparation

A week before the OJT, the trainee prepared all the requirements she

needs to submit. She packed up her things and prepared herself for

the adjustments. She make sure that she has the self confident to

interact with her superior.

At the first day, she wakes up early and come to office a few minuted

before eight o’clock.

Faultsa. Causes

During the training, she committed several faults suh as:

1. sometimes she failed to listen carefully to the directions given by

her superior so as a result there were times that she was not aware

of on what to do with her tasks.

2. there were times that she lacks confidence in terms of dealing with

different clients.

3. she was sometimes absent-minded at work.

b. Suggested Solutions


Personal Relations: Integration with the Company Personnel


Attendance and Punctuality


Interest and Commitment

Chapter 5

RECOMMENDATIONS

In this chapter, the student trainee contains the insights toward how

the on-the-job training incorporated to the Information Technology program

offered by the College of Arts and Sciences will be enhanced, alternative

solutions to have a better company management and advice to the upcoming

student-trainees who will conduct work site training at the same company.

Potential of the Company as a Training Ground

Type an introductory paragraph here. Type an introductory paragraph

here. Type an introductory paragraph here.

a. Availability and Appropriateness of Facilities, Equipment, Tools

and Machinery

Type the information here. Type the information here. Type

the information here.

b. Company Cooperation Personnel

Type the information here. Type the information here. Type

the information here.

Assessment to the Duration of Training

Type the information here. Type the information here. Type the

information here.

Proposed Revisions for the Improvement of the Training Program


information here.

Advised to Future Student-Trainee


information here.

APPENDICES

APPENDIX ACurriculum Vitae

APPENDIX BOJT Pre-Interview

Ranking

Province of Laguna Siniloan, Los Baños, Santa Cruz, San Pablo City Campus

Telephone Nos. (049)/813-0452/Telefax 813-0273/827-0142/810-4112/800-3027Forwarding Address: Siniloan

Republic of the Philippines

Siniloan Host Campus

ASSOCIATE IN INFORMATION TECHNOLOGY ON-THE-JOB TRAINING RANKING

The following students are seeking for an IT related On-Job-Training experiences and willing to be assigned in far places.

1 CAMPOSANO Jaydee L. 95.35

2 MACALALAD Mareden E. 95.00

3 PONCE Ramon Jr. D. 94.95

4 EVANGELISTA Benjie C. 94.20

5 UMALI Jodielyn U. 93.65

6 VERGARA Shiela B. 93.65

7 NAJERA Marivie I. 93.00

8 VALDEZ Rodilen T. 92.90

9 BASILAN John Allan A. 92.65

10 MANALO Jennilyn T. 92.30

11 DE ROSAS Francisco T. 92.30

12 GARCIA Mark Vincent C. 91.50

13 ALVIS Jocelle O. 91.45

14 TOLOCOTOC Derrick Andrew D. 91.25

15 ROZCO Carlo V. 91.15

16 CUETO Shiela Marie L. 90.00

17 VERTUDEZ Mary Jean M. 89.60

18 SUPREMO Hazell C. 89.55

19 OLIVA Mary Ann C. 89.25

20 KAKILALA Unijean C. 89.10

21 MALIKSI Mary Joy F. 88.45

22 GRAIDA Julie Ann R. 88.45

23 HERNANDEZ Jaymarc R. 87.25

24 JOVEN Annalyn D. 87.25

25 OBISPO Manilyn S. 86.70

26 PARTOSA Airene P. 86.55

27 KAKILALA Michael D. 86.30

28 LOPEZ Jennifer C. 86.00

29 GERONIMO Gelly Ann A. 85.65

30 SANTOS Jameson D. 85.60

31 BALDEMOR Florentina D. 85.55

32 CONFERIDO Mary Janelle A. 85.10

33 LUBAY Aileen C. 84.95

34 FLORES Beverly P. 84.80

35 AUSTRIA Angela Lyn R. 84.65

36 FADER Kristel Rhoda C. 84.65

37 DAYANAN Melchor F. 84.65

In Service toMotherland and Humanity

38 DEL ROSARIO Darwin B. 84.00

39 QUINTO Reyner M. 83.95

40 JAVIER Michelle M. 83.60

41 ADRE Roselle C. 83.50

42 ACORDA Jeuz P. 83.25

43 BORNALO Jinalyn A. 83.15

44 MIRAS Mary Jane B. 82.75

45 ADAO Angelyn S. 82.50

46 RODRIGUEZ Jose Jefferson G. 82.10

47 ADOVAS Jennifer A. 82.05

48 CANLAS Noemi B. 82.05

49 RUPAN Alyssa A. 82.00

50 EVASCO Frederick J. 81.90

51 CARANDANG Rosalie D. 81.75

52 BUENO Jernalyn I. 81.65

53 CAWASA Manilyn G. 81.65

54 ROMANTICO Melody S. 81.65

55 BACANTO Princess C. 81.50

56 SOLLORANO Joana Marie R. 81.35

57 VALOIS Jhorney T. 81.35

58 CARULLA Mary Rose M. 81.00

59 JAMON Jayson M. 80.85

The following students are seeking for an IT related On-Job-Training experiences but not willing to be assigned in far places due to unstable financial status.

1 ANIBAN Regine V. 92.75

2 DIATA Aaron John G. 92.00

3 GAVIA Oliver M. 91.65

4 ARCEO Laila D. 90.90

5 AFABLE Michael Jun M. 89.15

6 DELA CRUZ Mary Grace 88.90

7 REÑA Lory Ann C. 88.25

8 DE RAMOS Marinelle T. 88.50

9 GIMENA Felomina F. 88.25

10 VILLAREAL Maricris T. 87.10

11 MANALO Mariz G. 86.45

12 AFRICANO Julie Ann R. 85.45

13 SORIANO Joan S. 84.75

14 CASONO Liezl R. 84.35

15 DE LOS SANTOS Ivy K. 83.85

16 BAGUE Jordan B. 83.40

17 NAVARRO Jennilyn A. 82.45

18 MONTEFALCON Mildred L. 81.90

19 LAGMAY Elmira U. 80.85

20 VALE Jomerzon M. 80.85

21 JURADO Ronie O. 80.70

22 BAYONON Jonathan O. 79.85

Prepared by : FOR-IAN V. SANDOVALIT Program Coordinator

APPENDIX CEndorsement Letter

APPENDIX DParent’s Waiver and

Consent

APPENDIX ECertificate of Completion

APPENDIX FEvaluation Sheet

for OJT

APPENDIX GDaily Time Records

APPENDIX HLocation Map

APPENDIX IOJT Photos

Place the caption here.

Place the caption here.

APPENDIX HCompiled

Documentation and Presentation on DVD

Visit your Program Coordinator

for consultation. This page is not

included.

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