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A systematic approach to the delivery of quality IT services

http://www.google.com.pr/url?sa=i&source=images&cd=&cad=rja&docid=NvEwR5w1WkPBwM&tbnid=SjgnPFGAWBxlmM:&ved=0CAgQjRwwAA&url=http://g2sf.com/resources/white-papers/itil-program-requirements/&ei=IKzDUaXEHPa64AP3_4HoAw&psig=AFQjCNE-H2QHWr8F6vkvRJWw97KqiLExOg&ust=1371864480503288

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2007 to 2011 ITIL v3 upgrade not ITIL v4?

http://www.itsmportal.com

http://www.itsmportal.com/http://www.itsmportal.com/

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